Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

Glass shards on my dashboard, seat was moved all the way back like someone was sleeping in it,…read moresteering wheel moved, mirror on incorrectly. Never going back.

Very knowledgeable mechanic. I highly recommended Nuno as he…read morefound solutions to my car problems while others were not willing or capable of doing so. Prices were reasonable.

I have a negative review because all of the illegal parking blocking the entrance and exit of town…read morepantry I've almost got t-boned at least 10 times trying to pull out it is illegal is 2-hour parking not all day parking he's using a public lot for his private parking there is absolutely no parking on the main Street for anyone if I parked my vehicle out there all day long I definitely would get a ticket so I don't know why this guy gets away with breaking the law everyday I've already bitched to the town hall they don't want to do anything about it I'm going to keep on bitching until this guy gets tagged right is right they cannot let one certain person Park every single vehicle on the main Street all day long but other people do it if they get ticketed it's not right and it should be addressed

I only gave them one star because the app made me choose a star. Otherwise, they'd get nothing…read more Made an appointment online to get my cars windshield replaced. Received a confirmation for Monday after between 12-5. At 3:30, I checked my confirmation online because it had been getting late. Surprisingly, the company changed my appointment to Wednesday...WITHOUT CONTACTING ME TO CONFIRM. When I called the woman I spoke with kept trying to call the different departments to figure out why it was changed but she "just didn't have an answer for me". She asked if they could do it Wednesday. Sorry JN, people gotta work and I've already lost a half a days pay for YOUR ERROR. All set with this company. Changes your appointments at their discretion and they don't let you know at all. Way to run a business!

Tried calling JNP to replace my windshield for the second time in about eight months (I log a lot…read moreof highway miles). After ten minutes on hold I called someone else, and I am very glad I did. The hold time is not the problem though, that's just me being impatient. The problem was when the new guy replaced my glass, he pointed out what a crappy job JNP did a few months earlier. They didn't seal it properly which allowed rust to form on the inside, they scratched my paint, and they used lesser quality glass. He explained to me that their business model is based on cheap labor working quickly and how long the average person owns a car vs how long before the problems in their shoddy repair work becomes apparent. Avoid.

I came in to Safelite AutoGlass in Peabody looking for an appointment on Saturday 3/7/26 at 4:20pm…read more They didn't look busy, so I stopped in to see if they had time to fix a tiny, minor crack in my windshield. I waited to see anyone for about 5 minutes, before I went in to the office and no one was there. I saw in the garage that it was empty. I returned to my car to look for an available appointment online, since it is such a tiny crack, it should be a quick fix, right? A tall man came out and asked what I needed, I said I was looking for an appointment for a tiny crack to be fixed. He said they didn't have any appointments available (even though they closed 40 minutes later), and didn't ask to see what it looked like. Just "too busy," with their empty garage. I think they just wanted to leave early. I don't recommend this location. I had much better luck & customer service in Beverly, and it only took 10 minutes to fix. Also, I called Safelite 4 times before being able to be connected to a centralized call center person, who then tried to connect me to this location 3 times herself. They have no receptionists at any locations, and Safelite should make it possible to contact local locations through one of their phone options.

They are excellent all around great experience! All the…read moreTech were great !! They were all neat and clean super friendly !!

EDIT: safelite responded to my review with a generic response "apologizing" and ask me to call…read morethem. Not going to do that - I've called them several times in the past and no resolution. Will say it again - avoid this company!!! On May 31 2022, in the process of them replacing my windshield, the Safelite tech broke my rear view mirror. They informed me that they would replace it. It's now August and I have not heard back from the shop about replacing my rearview mirror. I've called them twice to follow up and both times they said that the part hasn't been received but they would get back to me. It's incredibly unprofessional and unacceptable that I'm the one who has to chased them down for updates. It is obvious that is not a priority for them. I will never go to that shop again, and I would never recommend anyone to go there either. They break customers property and then lag their feet in addressing the issue.

We went Safelite AutoGlass 1783 Revere Beach Pkwy, Everett,…read moreMA 02149. So happy I took before pictures. They damaged our 2019 Ford Explorer and did not believe me until they saw pictures. Then sent me to a body shop of their choice. If this happens to you fight to pick your own body shop. I had to leave our explorer with the body shop 3 times. Bothering friends and family to follow me there each time. It was a decal that was damaged. My girlfriend needed her back window replaced and her insurance agency would only approve Safelite to do her work. Got car back with glass in trunk and back seat and the rear window defroster not working. Over a month had passed because that it when we noticed it. They would not warranty. Paid local trusted mechanic $100 to pull it apart, he found that they never plugged the rear window defroster back in.

I used Shaun for the rear window on a Toyota Tundra CrewCab and I'll absolutely use Shaun & Titan…read moreagain without hesitation. Professional and clearly took the time to go over the details, make sure everything was perfect, and I didn't have any questions. Bonus was getting to hear about some of the crazy car collections he's seen over the years.

Very professional job with great attention to detail. Used twice, and would again for any glass…read morereplacement.