They were too busy to look at my car or even just hook the computer up with in the 6 weeks it sat…read morethere. Instead I was told it would be more than 6k for a new transmission. Went somewhere else and it ended up being only a leak,$ 600 later I was a very happy camper from the place in Wakefield.

Steve is amazing! I called him with an issue at 1:30pm today and he said come right over I can…read morehelp- I wanted to make sure it was safe to continue driving even locally. He worked on the car right away himself as they are super busy ( because they are so great!) He was super honest and helpful and even asked me to check back in if there are any other issues in the future He took it for a test drive with me to reassure me wonderful company - integrity and honesty- he wants to solve the problem and help- a rarity these days!!! THANK YOU STEVE!!!!

Saved me 5k. I too k Mazda there after dealership said rear differential had to be replaced. They…read moresaid the cap was loosed they topped fluid off tightened cap. No charge. That is honesty and integrity!

My 2014 Honda died in a parking lot on Tuesday. Big THUNK and then not moving in any direction…read more These guys picked it up for nothing, brought it to their shop the same day, and told me that in 5 days they would get to it and tell me what was wrong and what it would cost. At that point I could choose to have it fixed or call someone to tow it away. I was expecting a failed transmission and a bill running into the $1000s. On the NEXT DAY they surprised me and called to say they looked at the car and it was not a failed transmission (which I thought it was) but a broken front axle. $565... did I want it repaired? (yes). It was fixed before noon on Thursday. It is very rare to get a company to do the right thing every step of the way. These guys did it even quicker than initially quoted. I am not easily impressed and these guys impressed me a lot.

Watch out! They inspected my truck and said that…read moretransmission fluid was burnt and that I needed a new transmission ($7000). And don't dare drive it off the lot cause the whole thing is going to seize and I'll be out another $2000. Total pressure, full court press. I slid outa there and brought it to a recommended business in Methuen, who inspected my truck and made all necessary repairs for about HALF the cost. Ya see, I didn't NEED a new transmission. What if I was a little old lady with no money?

I will just state facts, please draw your own conclusions. My Prius suddenly began making a…read moremetallic noise which was most evident at about 15 mph and especially when turning at that speed. It sounded like it was coming from under the car. Because it seemed speed dependent, i feared a transmission issue. I called a local transmission shop, and they wanted $150 to diagnose the problem. AAMCO offered free diagnosis, so I brought it into them. I arrived at 8AM and Jose politely told me that I needed to leave it all day and that he would contact me in the early afternoon with more information. I heard nothing so i called them at 330PM and was told that they were looking at it at that moment and would call when they knew more. I asked if they heard the sound that I was hearing, and they confirmed the noise. At 455 (they close at 5PM) Jose called and told me they had not yet identified the problem, but the best guess was that it was either the "front differential, the flywheel or both". Jose said they needed to "begin removing panels" and "get their hands dirty" and that if they were to proceed I would need to pay $300 for two hours of labor. One would be for the diagnosis and the other would be credited to me if i got the repair completed by AAMCO. I asked if i could simply come get the car but was told it was "taken apart" and they would need some time in the morning to "put it back together". I told him I would contact him in the morning and let him know how I wanted to proceed. I was unable to make arrangements the following day to be without my car so I showed up at the shop at 7:55 the following morning. My car was in one of the repair bays, on the ground (all the other cars inside were raised above the ground). Jose approached me hurriedly as I arrived and said "I hope you are not here to pick up your car". I told him I had no choice and that I would need to wait for it to be "put back together". He stormed away and reappeared about 1 minute later and told me the car was in front of the shop and I could take it. Since he wanted to charge me $300 to complete the diagnosis, I decided to take it to my local mechanic (who does not do transmission work) and get him to diagnose it (he charges a flat $150/hr for diagnosis time). About 10 minutes after looking at it he told me a muffler clamp had failed, and the muffler and tailpipe assembly was hanging and rattling around. This had also caused a heat shield to pull away from the undercarriage. He welded the clamp back in place and used some large washers to resecure the heat shield. The total cost of the diagnosis, welding, and heat shield repair was $175. The noise is now completely gone

Got to the service station and wanted to have a walk-in oil change with no appointment. They got me…read morein and out in a half hour even though I wasn't first in line! Excellent service, friendly staff, very efficient and helpful.

I recently moved to Massachusetts and have just registered my car, so was given 7 days to complete…read moremy inspection. I came here early morning and was greeted quickly. They took my car straight back and the next thing I knew, they were back and I was ready to go! Will be back next year!

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

I've been a customer of WAR for a pretty long time, albeit I've been lucky not to have many car…read moretroubles in the past few years. But as "luck" would have it, and as I passed my old friends at WAR this morning, I noticed a flat tire. These things always happen when you're feeling out of luck, or when you least expect it. Today was one of those days, and this was about to put me over the edge. I popped into WAR, as it was just around the corner, hoping they would help me out- and what a warm welcome I was given by Will & Miguel. Not only did they remember me, but they fixed my car right up on short notice and I was able to go about my day. I couldn't ask for better service, these guys are truly kind! Truthfully, every interaction with them has always been a good one, but simply reminded of it today and wanted to share.

Overall it was a nice experience with them. My car was diagnosed in a chain shop, and they were…read moreasking for 1.2k for window motor(totally fine) and regulator replacement. So I quickly swap to WAR Auto Tech and the receptionist, Miguel, was very nice. They checked my car and replace the regulator within a day, and didn't charge me for the motor. Eventually cost me half the price the previous store was asking. Although they did not do the window properly(didn't readjust it so it make noises in high speed), but they fixed the issue free of charge and done it quick. I would like to have them with me next time.

I think Zone Kar deserves one star more than any other business on Yelp…read more Six stars for Murph and his crew! Besides being a skilled, honest, and fair mechanic, Murph is a beautiful human being with an impressive personal history. Bring your car to Murph with confidence. Feel the love!

Murph is the best! His team is fantastic, providing great service, communication and they explain…read moreeverything they're doing thoroughly and are happy to answer any questions. I come here for routine maintenance but I know if something happened to my car I can rely on Murph and his team to get it done well and give me their honest opinion. Prices are fair, definitely worth the drive to have a trustworthy mechanic.

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

If I could give them an amazing I would! I brought my Land Rover in because the check engine light…read morekept going on; I ran a diagnostic and it was something with the fuel rail/line. Sounded pricey. I ran it over to BAW along with a set of spark plugs I got direct from LR (I thought I could change them til I couldn't figure out how to d/c electrical). He replaced plugs, told me my brakes were corroded w photo. Also, what was causing engine light. Surprise! The fuel line, which on a Rover is the whole flippin' system. We did brakes first, then the fuel system. I'm SO HAPPY! She's better than she's been in ages! I can be pretty tough to please and I'm giving Jon and his place two thumbs up. Plus, it's super important to support locally owned shops. Yasmin in the office is great too. Stop by!

I went to 4 different Tire places looking for a single tire repair. Townfair, Pepboys, NTB and…read moreSullivan Tire in Saugus. I was told by all the places that I needed 4 new tires because my Mercedes Benz All Wheel Drive requires the tires to be the same rubber. Total cost in the $1400 range. So on my way to work I stopped at the Woburn location, Dave Frissore at the Woburn store told me he wanted to check my others tires before we got 4 new ones, as my tires were in pretty good shape. Turns out I had enough rubber remaining on the others so that I only needed the one. I told Dave I would be selling the car in 12-18 months and I wasn't really too thrilled about replacing all 4 if I didn't need to, but was prepared to do so if necessary. One of the tires did also have some rubber missing so I replaced 2 of them. Best tire service ever. I Told Dave, the store manager that he now has my business on my 5 vehicles. It was professional, honest, logical and done all in the same day even though the tires were not on site. He also said that if I need alignment he would do that. You know all the other stores I visited would have added the alignment cost. Dave told me I was all set, not necessary. Couldnt be happier.. fan for live, customer for life.. Thank you so much Dave Frissore.

Came in for an oil and filter change shortly before putting the car away for winter storage. This…read morespring I took the car out and after a few weeks realized that the oil wasn't full. A week later the oil had dropped to half. Apparently most of it ended up on the garage floor and on the car. Sullivan used the wrong oil filter and it was leaking.