I understand why Safelite as an organization is worthy of criticism…read more Their national website where I scheduled the service needs some work. I got to the part where I had to input which type of automobile I needed a new windshield on, and Toyota Sienna wasn't an option. Seriously, how can one of the top-selling minivans and the #1 rated minivan by Edmunds somehow not exist as an option on Safelite's website? So I had to call and schedule it over the phone. And it took a lot longer than it should have. After each question the customer service rep asked me, I'd answer and then there would be a several minute wait. When the appointment was finally scheduled, I was told that there would be a several week wait because of the popularity of the Sienna. Then a week later, I received an email saying that the replacement windshield was in, and when I called the number provided in the email, the rep told me that it was a glitch in their system and that they still didn't have the part. So, for all those people upset at Safelite, I feel you. And yet I'm giving them 5 stars? The reason is that the next email I received a few weeks later told me to choose an appointment time because the glass had arrived. This time, I was able to do schedule it online, and when I went there, they were wonderful. A rock thrown up by a passing 18-wheeler had shattered the back quarter glass on the driver's side in several places, and there were glass pieces everywhere. The service techs at Safelite were courteous, started working on my car as soon as I arrived, and did a fantastic job of thoroughly cleaning everywhere, removing the shattered glass, and replacing it. And I was in and out of there in a shade over 30 minutes. I just went to the Toyota dealership where I bought the Sienna, and when I explained to them what had happened with Safelite, they were actually surprised that I was able to get the glass replaced so quickly. They said that sometimes it takes several months for them to get the replacement glass, and then they distribute them to companies such as Safelite. So, in the end, Safelite in Quincy did a great job. The website problems aren't their fault.

My windshield developed a large crack after a rock hit it. I filed a claim through GEICO and was…read moreable to make an appointment with Safelite through the insurance company. I opted for the at-home repair and it was really convenient not having to go to the location. I got an ETA once the technician was on the way. Justin was a great technician; he was able to get the job done within an hour. I was very curious about the process so I stayed to watch. He did a very thorough job removing the old windshield and adhesives and carefully installing the new windshield. Everything was cleaned up and no trash was left behind. He even gave me new mounting strips for my E-ZPass transponder. I am not sure why other people have had bad experiences. There was a miscommunication when the service rep called saying a technician wasn't available, but once I called back, she cleared it up and apologized for the confusion.

Friendly, quick and convenient service. Tinting looks terrific and at a great price. Would…read moredefinitely have Mobile Tint Shop work on my vehicles going forward.

I got my front windows tinted here a month ago, and it has held up great…read more However, I did not ask to have my front windshield tinted, but they did it anyway. After taking the windshield tint off, I found multiple parallel linear scratches on both sides of the windshield under the tint. It's a new car, so I would have noticed if there were scratches before. See the photo. Omar told me he would call me over the next couple days about fixing the scratches, but he did not. I called to follow up in the next week, and they said I would get a return call later that day. I did not receive any call and have not received any information in the last month. I am very disappointed by the lack of communication.

A rock broke my windshield on the way to work Wednesday am. I pulled into Master Glass, And…read morewithin five minutes had an approval And appointment for Friday. I dropped it Friday am, at 8:30. Got a call by 11 that it was all set!!!! The job done is PERFECT. Not one thing was out of place. THIS IS THE PLACE TO GO. My truck is my baby.. And they have earned all of my future business And references.

First time here. The business is perfection! Luciana is amazing. Got new rav4 windshield replaced…read moreand they did and they did to factory spec. Extremely happy with this experience.

A tree branch cracked my windshield on Friday. I made an appointment for Saturday 9am-12pm. Someone…read morecalled me to tell me that it was too cold to perform the procedure, so I rescheduled for Monday 9am-12pm. On Monday AM, no one showed up. When I called to ask why there was a no-show, the admin told me that the service was never scheduled properly in the system. She rescheduled me for Wednesday 9am-12pm. However, with the 2 feet of snow coming on Tuesday, I didn't feel that the windshield would hold up, so I asked if I could drop my car off and keep it in their garage overnight on Monday and Tuesday, until the Wednesday AM procedure. The phone admin said that it would be acceptable. When I walked into JN Phillips, the desk associate didn't look up for what felt like a couple of minutes. I stood awkwardly at the desk waiting. When I gave her my keys, she said, in a condescending tone that keeping cars wasn't normal practice and that JN Phillips was doing me a favor. I thanked her for the exception. She continued, in a crass tone, with the comments of how this was unusual. I informed her that I tried to schedule it twice, and that JN Phillips made an scheduling error. She seemed embarrassed and apologized. The apology was appreciated, but regardless, if JN Phillips was doing me a favor, I feel strongly that a guilt trip is not warranted. The glass is shiny and new. It was done quickly, and the e-mail notification was efficient. I appreciate that JN Phillips recycles their windshields. However, there's a glass left over inside the car from the crack. I don't expect a detail, but I would have appreciated expect a quick wipe down.

I would rather drive down the highway at excessive speed, with no windshield, while it was raining…read moreknives than to have to deal with this company ever again. Thankfully the appointment I made with them never came to fix my windshield, so at least it gives me a chance to take my business elsewhere! Thanks JN Phillips, your employees should all quit and go work somewhere more suited to their personalities....a morgue perhaps?

Wow! Impressive rapid service On my damaged rear Tacoma…read morewindow. Showed up early and finished a difficult install before my uber ride showed up for airport run. Insurance covered so not annoying paperwork. Highly recommend

service was fast, friendly, and super helpful. whike I hope to never need them again, if I do need…read moreauto glass service... This will be my place. I also like that they are not a giant chain, but a local business. Also, Kelly was super helpful

I just had my son's 2009 Lexus 350 detailed. It really, really needed extra cleaning! Same standard…read moreprice: great results. Friendly owners who personnelly do the work themselves. Jeff from Hanover.

Outstanding work on an interior detail! Great work, good value, outstanding communication,…read morethoroughly professional in every way. A tip for finding the place - it is behind the Goal Post bar with a shared parking lot, and not very visible from the road.

I received a phone call 9:30 in the morning around that time that my truck was done. I notified…read morethem that I was coming at 3 o'clock on the dot to pick up my truck. I arrive at three like I said no one was here lights were off this is on a Wednesday Which they're open till five. I will never be returning here.. if you value your time and don't like to waste it, I suggest going elsewhere....

This team replaced my driver's-side passenger window glass earlier this morning. Everything ran…read moresmoothly: Pulled my car in on schedule. Kept me informed of start, progress, and completion via text messaging. Had me "In and Out" in the estimated time. Their waiting room is comfortable and spacious. (This isn't an auto dealership showroom with extra amenities. It's a practical waiting area with free Wi-Fi.) It's clear most of the space here is dedicated to the repair area-fine for those of us needing repairs.)

My daughter got into an accident were she was stopped and waiting to turn when a guy rear ended…read moreanother guy and caused his car to spin out of control and smash her car it was hit badly and totaled at the scene it got towed by a company to Lynn which is far from me I called accurate to see if they can help me get the car closer so I didn't have to travel to Lynn they were more than helpful they paid out of there own pocket to get my car sent there so we can get our belongings and plate Adam continuously checked in on my daughter to make sure she was ok they are great people at accurate

Too much insurance scams in this auto shop they have sent no reports to the insurance back my…read moreinsurance literally told me the owner got arrested 2 times for fraud he is very famous for that and they already said my car is deemed total loss. By the way the damage was a dent and they charged so much to the value of my car good job Adam

Do Not Use This Company. We had our windshield replaced by a dealer. Covered by insurance…read more Before the dealer could pay them. They dug up our information and tried to get payment out of us! Totally unprofessional! Stay away!