If you want a meth head with one tooth to come and scratch your car and leave gaps in your…read morewindshield and car, call Anthony! Stay far away from this awful businessman. Requested I pay $600 up front before the job to help him out. I did like an idiot. Don't be like me. Today he mentioned he reqested payment ahead because I was not going to be there but that was not even in our original plan. I was set to be there just wanted full payment in advanced. Sent me angry texts because I did not want to change my time slot because he wanted to do another job before mine that was paid in full and previously scheduled. Never experienced anything like this. I have photos text proof. Go somewhere else. Bad business and bad human being.

Because they were nearby and had positive though sparse ratings, I contacted Local Auto Glass about…read morerepairing or replacing my windshield. We had some messages back and forth, including that my crack was too long for repair. At request, I provided my VIN number for a replacement and have not heard back since. After a delay and a prod, I've contacted another provider much further away but with more regular business procedures.

The whole experience was a breeze. We had a difficult issue with my wife's moonroof glass that…read moreshattered they were professional quick, and the car was immaculate. When we got it back they kept me advised of the entire situation the whole time very very pleased with the service I received.

A rock broke my windshield on the way to work Wednesday am. I pulled into Master Glass, And…read morewithin five minutes had an approval And appointment for Friday. I dropped it Friday am, at 8:30. Got a call by 11 that it was all set!!!! The job done is PERFECT. Not one thing was out of place. THIS IS THE PLACE TO GO. My truck is my baby.. And they have earned all of my future business And references.

I understand why Safelite as an organization is worthy of criticism…read more Their national website where I scheduled the service needs some work. I got to the part where I had to input which type of automobile I needed a new windshield on, and Toyota Sienna wasn't an option. Seriously, how can one of the top-selling minivans and the #1 rated minivan by Edmunds somehow not exist as an option on Safelite's website? So I had to call and schedule it over the phone. And it took a lot longer than it should have. After each question the customer service rep asked me, I'd answer and then there would be a several minute wait. When the appointment was finally scheduled, I was told that there would be a several week wait because of the popularity of the Sienna. Then a week later, I received an email saying that the replacement windshield was in, and when I called the number provided in the email, the rep told me that it was a glitch in their system and that they still didn't have the part. So, for all those people upset at Safelite, I feel you. And yet I'm giving them 5 stars? The reason is that the next email I received a few weeks later told me to choose an appointment time because the glass had arrived. This time, I was able to do schedule it online, and when I went there, they were wonderful. A rock thrown up by a passing 18-wheeler had shattered the back quarter glass on the driver's side in several places, and there were glass pieces everywhere. The service techs at Safelite were courteous, started working on my car as soon as I arrived, and did a fantastic job of thoroughly cleaning everywhere, removing the shattered glass, and replacing it. And I was in and out of there in a shade over 30 minutes. I just went to the Toyota dealership where I bought the Sienna, and when I explained to them what had happened with Safelite, they were actually surprised that I was able to get the glass replaced so quickly. They said that sometimes it takes several months for them to get the replacement glass, and then they distribute them to companies such as Safelite. So, in the end, Safelite in Quincy did a great job. The website problems aren't their fault.

no one answers the phone. Company is a giant bot. Scheduled a windshield replacement at home…read more Selected 8:00 AM. Received email at 7:00 AM on date selected, informing me that tech would arrive between 8 and 12. No further contact, so I left for work at 1:00. Tech called at 1:30 asking if I wanted windshield done. I called company and could not ever reach a live person. Don't waste your time. Go to one of the few remaining local shops so if there's an issue, you can deal direct. Safelite is building a monopoly based on a related company handling insurance claims and steering everyone to their shops and remote service.

A tree branch cracked my windshield on Friday. I made an appointment for Saturday 9am-12pm. Someone…read morecalled me to tell me that it was too cold to perform the procedure, so I rescheduled for Monday 9am-12pm. On Monday AM, no one showed up. When I called to ask why there was a no-show, the admin told me that the service was never scheduled properly in the system. She rescheduled me for Wednesday 9am-12pm. However, with the 2 feet of snow coming on Tuesday, I didn't feel that the windshield would hold up, so I asked if I could drop my car off and keep it in their garage overnight on Monday and Tuesday, until the Wednesday AM procedure. The phone admin said that it would be acceptable. When I walked into JN Phillips, the desk associate didn't look up for what felt like a couple of minutes. I stood awkwardly at the desk waiting. When I gave her my keys, she said, in a condescending tone that keeping cars wasn't normal practice and that JN Phillips was doing me a favor. I thanked her for the exception. She continued, in a crass tone, with the comments of how this was unusual. I informed her that I tried to schedule it twice, and that JN Phillips made an scheduling error. She seemed embarrassed and apologized. The apology was appreciated, but regardless, if JN Phillips was doing me a favor, I feel strongly that a guilt trip is not warranted. The glass is shiny and new. It was done quickly, and the e-mail notification was efficient. I appreciate that JN Phillips recycles their windshields. However, there's a glass left over inside the car from the crack. I don't expect a detail, but I would have appreciated expect a quick wipe down.

I would rather drive down the highway at excessive speed, with no windshield, while it was raining…read moreknives than to have to deal with this company ever again. Thankfully the appointment I made with them never came to fix my windshield, so at least it gives me a chance to take my business elsewhere! Thanks JN Phillips, your employees should all quit and go work somewhere more suited to their personalities....a morgue perhaps?

My car was hit twice in a matter of 4 days. Kevin, the president of the company, met with me went…read morehelped me step by step with my insurance claim and rental process. They had my car for 19 days and when i came to pick it up they not only fixed the repairs needed, they made my car look brand new. They cleaned ever inch. Ever person i spoke with or met was courteous, understanding and helpful. They seem to have a wonderful family atmosphere and I love it. I highly recommend going to them for anything.

If I could give 0 stars I absolutely would. This place is scum central. They had my car for 2…read moremonths, lied about EVERYTHING. They cashed the insurance check and did no work and then gave bullshit excuses every week as to why the work isn't finished. Finally pulled my car out of there and ALL they did was pull off the bumper. Not sure what they were planning to do. They take advantage of nice people it's a shame.

One call, they handled everything! I can't stand doing the legwork on my insurance, isn't that why…read moreI pay a local agent?

I booked an appointment online and paid in advance. I was leery because they added a $39.99…read more"disposal fee" at checkout to get rid of the old windshield. This was shady. Safelite then called me the evening before saying they wouldn't be able to make the appointment. Instead of refunding my money, they told me I would need to wait 5-7 days for a refund. That's their policy. I now have to go through my bank to get the refund I'm owed. Disgusting business practices. I do NOT recomment Safelite.

Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Great communication. Great price. Will come for my other cars. The guys are easy to deal with and…read morevery responsive.