I was very pleased with my experience at JN Phillips initially. I was driving by on my way home, and desperately needed to replace my windshield as I was due for an inspection sticker. Every place I called was booked for a week, but they were able to give me an appointment 3 days later. In addition, the woman at the desk was kind and professional. I originally scheduled an at-home repair, but switched to an in-store repair. The day of my visit, the men at the desk were friendly and the job was done quickly (under an hour). As I drove away it began to rain. The windshield wipers had been re-installed in the completely wrong place. They sat higher than they were supposed to and when they weren't clearing rain from the windshield, their "new" resting position blocked my vision. My left wiper would come off the windshield as it wiped. (See photos). Their poor placement easily could have caused any driver an accident. Luckily my husband is car savvy and was able to fix them, however, I did have to replace the wiper blades for $38 as the driver side blade had come apart from wiping so far off the windshield. read more

JN Phillips Auto Glass - Auto Glass Services Near Me - Canton, Massachusetts

Please see attached photos; thanks JN Phillips for leaving my car a mess ! Not professional ! read more

JN Phillips Auto Glass - Auto Glass Services Near Me - Canton, Massachusetts

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They came on a Saturday to replace the windshield on my work van. Took about an hour maybe a little more, everything looked great. Following Monday I leave for work. When I started going over 30 there was loud wind coming in on the passenger side of the window. After taking apart parts of the van myself, I could clearly see that there were sections that the Technician didnt even seal along the bottom of the windshield.. I filled in as much as I could, however the sound didnt stop. Also, the trim piece on the top of the windshield was starting to come off. I had them come back to fix the trim piece, technician was great. The wind sound was still there so I ended up taking more of the van apart and noticed that there was a whole 1' section of the windshield that wasnt even sealed on the passenger side, so bad that I could see light coming through. I sealed it myself, no more issues. Will not reccomend. read more

JN Phillips Auto Glass - Auto Glass Services Near Me - Canton, Massachusetts

The mobile van service is great. Some time ago tech named Jose replaced my windshield and did a great job. Happy. More recently Joe Mccarthy did an outstanding job replacing a busted window that had an issue. It took two tries to remedy the seal problem on an older vehicle but Joe went deep and all is well. Very professional. Also want to shout out to their manager for getting this done with their busy schedules in a timely manner. Thank you all. read more

HORRIBLE! Two days after they installed my windshield, my rear view mirror fell off the windshield. They promised to have someone first thing the next day because it was a safety hazzard. The next day they told someone would be there that afternoon leaving my car virtually undriveable. Every time I called them, they just passed me off to another person. Horrible service. Update: So the fix they did fell off again. I had to get regional management involved to get them to come out again. They send store manager Anthony Shinko out the next morning to fix. He claimed it is the way it is supposed to be. I went to the dealership last night and confirmed it wasn't. Now I have to fight them agin. DO NOT DO BUSINESS WITH THIS COMPANY!!!!! read more

Steer clear! If I could give 0 stars I would. My windshield cracked so I called to make an appointment on Friday for Saturday morning. I was initially thrilled that they could see me so soon, since other places didn't have appointments until Tuesday. The woman I talked to was nice, and I figured I was all set. Boy was I wrong. Fridays I work until 10pm and didn't check my voicemail until early Saturday morning. Later Friday while I was at work someone had called to say the technician made a mistake and there actually weren't any appointments open Saturday. So I didn't go to my now cancelled appointment. I get ready for work (still Saturday) and while showering I get a voicemail asking if I'm still coming to my 10am appointment! At this point it's close to noon. I called them back on my way to work at 12:30 to schedule a second appointment, but they close at noon so I talked to an "after hours" person. She was very nice and she set up an appointment for 10am Tuesday. She also listened to what had happened to my last appointment, apologized, scheduled a new appointment for 10am Tuesday (first appt available) and said she'd put notes in my file about that. Great. On Monday night I see two voicemails, left about two hours apart in the afternoon, trying to confirm my appointment for Tuesday. It was pretty late so I didn't bother calling back at the time, assuming they were just being nice & trying to remind me; instead I got up a little earlier (8:15) Tuesday morning to call and assure them that I was indeed coming in for my much anticipated appointment. When I called Tuesday morning the woman I talked to said that they tried to confirm the appointment twice on Monday and since I was listed as a "no show" from Saturday's appointment and I didn't call back on Monday, they didn't hold the appointment!! I tried to explain what had happened to my last appointment and that the person I talked to had made a new appointment for me for 10am today (Tuesday) back on Saturday and promised she would put some notes in about the situation. She said there were no notes in the file and that there were no technicians available now. All she kept saying was "I see you were a no-show on Saturday, we're closed on Sunday, and we tried to confirm with you twice on Monday. We have no technicians available at this time." No apology, no sympathy, and didn't do a damn thing to try fix the now totally botched situation. At the end of the call I picked up on how helpful she wasn't going to be and just asked when the very next appointment was and took it. I proceeded to call five other shops, none of whom could take me any earlier than three days later. So I stuck with the appointment, out of sheer desperation, and will now whole heartedly discourage anyone from using these boneheads. Steer clear and go somewhere else, even of you have to wait an extra day - at least you'll really get a reliable appointment. read more

Horrible!! Got glue on my car and denying completely Will never use this service so rude! read more

Prompt and easy! Gentleman who came to install new windshield was fast and Very friendly and professional. A+

Everything went perfectly. It was raining so I scheduled an in-store windshield replacement. They finished early and the work was as promised. read more

Quick and super easy to schedule. Everyone I dealt with was great, both the glass techs and store staff. Best, easiest car repair I've ever had to deal with. read more

jn phillips replaced my windshield. in the process, the technician made a huge gash in the hood of my car (two inches long, all the paint gone). jn phillips refuses to take responsibility for the damage they caused. they insist that the technician's notes circling random nicks on my hood prove that the damage was pre-existing. if you use the people, do not sign the technician's notes of preexisting damage. take pictures of your car before they work. document the time of the pictures. they will not accept responsibility for the damage they cause. read more

This place is a class act. My door became permanently locked inside and out as a result of driver door window replacement by JN Phillips and/or damage by vandalism. I took my Pilot to Boch Honda in Norwood and was told NOTHING could be done short of destroying the door panel, removing the seat, $ for parts up front, 8 hours labor, etc. The manager, Tony from JN Phillips in Canton came out personally and had the door repaired in 20 minutes without breaking anything. And he is reimbursing me for the $125 charge from Boch Honda for looking at my car and deciding to rip off me and/or JN Phillips. Tony went over and above the level of customer care we never see anymore today. I would and will recommend JN Phillips to anyone everyone! read more