These guys are FABULOUS! From Tammy who patiently talked me down after my new-to-me car had a HUGE…read morecrack in the windshield , to Anthony who came to my home, these folks are consummate professionals! Another came out, right on time, and told me that because it was raining, the seal wouldn't set properly... we agreed he'd call in an hour and IF the rain had stopped, he'd come back... 45 min later he called to say he was in his way! In the 2 hour window of " dry weather", Anthony replaced the windshield, restored all my various stickers/EZ Pass, and had completely cleaned up and gone by the time I got home.... There's no one else I'd trust with replacement of my auto glass! Thanks Anthony, and Tammy- and kudos to JN Philips for hiring such wonderful staff!!

JN assessed my cracked windshield, gave an estimate and offered to replace it on the spot, plus…read morehandle the insurance paperwork. When complete, they returned the vehicle cleaner than before and with all the stickers expertly transplanted.

I used Shaun for the rear window on a Toyota Tundra CrewCab and I'll absolutely use Shaun & Titan…read moreagain without hesitation. Professional and clearly took the time to go over the details, make sure everything was perfect, and I didn't have any questions. Bonus was getting to hear about some of the crazy car collections he's seen over the years.

Very professional job with great attention to detail. Used twice, and would again for any glass…read morereplacement.

Unbelievable service. I just can't say enough good things about this company. This is business the…read moreway is was meant to be--done right, and for. efficiently, the first time. Thanks to Nick and to Charlie for making this process seamless. A+ for the extra effort.

I called to ask about cost of OEM glass repair and camera calibration-- to my surprise they spoke…read morewith the tech and advised I should first try making sure the windshield is fully defrosted/defogged as that is the most common issue for my car/model! A no-cost solution as first recommendation? 5 stars for integrity.

Ocean Glass replaced my car windshield. They replaced a piece of trim incorrectly - the first time…read moreI hit 60 mph, that piece of trim blew off of my car. They are not replacing the missing piece of my car - all I get is delays without them taking any action.

Unbelievable service! Our Civic got a huge crack across the windshield and they replaced it quickly…read moreand efficiently! Rich was helpful and great to work with. We will always be a customer here (hopefully not with too many cracked windshields)! Cannot recommend this place enough.

A rock met my windshield and the result was no match made in heaven. Who do we trust? Veterans…read moreGlass! We've used them before and will always give them a strong recommendation. They recalibrated the camera, reattached the inspection sticker, car wash pass, EZ Pass and oil change reminder sticker. Five stars, expert service, courteous team. Make Veterans Glass your only call for glass work!

The store manager, Jeff, drove a great experience despite some setbacks outside Safelite's control…read more Safelite's third-party glass vendor missed my back right window replacement in two shipments, and delivered one window broken. In each of these instances, Jeff promptly texted me as soon as he became aware of the vendor's botched delivery and set me up with new appointments. When the window glass was finally delivered & installed (about 3 weeks after initial appointment), Jeff & team offered to comp the full cost of the installation (parts & labor) due to the difficulties encountered. His team turned an otherwise painful experience into a transparent & honest one. I would highly recommend this location due to management's attentiveness to detail and customer care.

I would recommend going to any other auto glass replacement provider over this shop in Wakefield. I…read morehad two appointments cancelled on me in the same week - with both cancelled the day of the scheduled service and one after I had dropped the car off at 6am. The store manager was unhelpful and unwilling to look for solutions. Safelite Corporate tried to get involved and he was unwilling to work with them either. After my experience, I read the other reviews and saw that cancelled appointments and poor customer service is what this particular branch is know for. Bring your business elsewhere.

The service that I requested on a small glass top table was perfect. The quality of the glass was…read moreexcellent. It was a great value. Can't beat it!!! Thanks again, Frank DelTergo Stoneham P.D.

I have an antique bedroom set originally purchased for my mother in the 1920's. The mirror glass…read morehad been broken but Woburn Glass and Mirror replaced the glass and it is perfect! I checked several other companies and the price was very competitive. I am so very happy and the folks that work there are the best. Super friendly and helpful!

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.

I had a great experience having some chips in my windshield repaired. I was able to make a same-day…read moreappointment and was in and out within half an hour. Both staff members working were very friendly and knowledgeable and the chips are now very hard to see after being filled.

I brought my Toyota Tundra into Safelite after my windshield cracked, and these guys made the whole…read moreprocess insanely easy. From scheduling the appointment to driving away with a brand-new windshield, everything was smooth and professional. The tech showed up on time, explained exactly what he was doing, and treated my truck like it was his own. The installation was clean, no mess left behind, and the glass looks perfect--no wind noise, no streaks, no issues. They even recalibrated the sensors without me having to ask. Pricing was fair, and the service was quicker than I expected. You can tell they know what they're doing, especially with bigger trucks like my Tundra. Highly recommend Safelite if you want fast, hassle-free, professional work. I'll definitely use them again if I ever need glass repair.

From start to finish we could not be happier with JJS Glass and Mirror. Jim repaired three windows…read morefor us and his work from start to finish was excellent. He was very professional and pricing was very fair. We would call him again for any glass needs without a second thought.

Jim from J.J.S. Glass did an awesome job for us. We have a garage with decorative, acrylic panels…read moreon the top. Over the years they have become clouded and looked really old and just bad. The garage needed a facelift. The manufacturer of the garage no longer stocks the panels I needed so I was at a loss for a replacement. I decided to contact an independent glass business and that's how I came across Jim. He was more than helpful, even coming out the same day to measure and give me options. He came up with a safety glass panels that he tinted a darker color. It came out amazing. Jim always answered his cell and returned my calls. The install was fast and professional. Very reasonable as well. Would highly recommend Jim at J.S.S. Glass.