Kevin & Tim were super helpful & efficient at this Safelite location. I was at the Safelite in Peabody at 4:20pm on Saturday 3/7/26, looking for appointments available online. I went in, and there was no one in the office. As I was leaving, a man came out at approximately 4:25pm and said they were too busy to even look at my car. They didn't look busy, at all, there were no cars in the bay. I saw online that the Beverly location had an appointment at 4:30, so I rushed there and the guys at the Beverly location were more than helpful, even though I was a few minutes late due to being at the Peabody location. They were ready to take it in, easy going, friendly and super helpful. I should have come here first. They said it was no big deal, and took 10 minutes to fix the very tiny crack in my windshield. They made the process very easy. The difference in customer service at the Peabody & Beverly locations is astonishing. If you need any windshield repair in the North Shore, Beverly is far superior to the Peabody location with assistance, customer service, and you'll be in and out in no time! I will add, that it's impossible to get through to ANY Safelite location through their phones with the new AI system. I was able to connect after 4 attempts to a centralized call center, but Safelite as a whole should make it possible for local customers to contact their local locations. I was informed Safelite fired all of their local customer service reps since bringing in the AI phone systems (that aren't helpful), so you're better off going to the location to speak to someone. read more

Safelite AutoGlass - tiny chip, fixed in 10 minutes! - Windshield Installation & Repair Near Me - Beverly, Massachusetts

I waited a week for my appointment during this snowpocalypse. There was supposed to be a second snow on Sunday, Feb 1st, so I was a bit worried, but they contacted me literally a dozen times betwen when I scheduled the appointment and Tuesday morning where my appointment was from 8am - 12pm, and I asked about snow and all they ever said was they needed room around the car. Finally at a few minutes before 11 am, the driver called me from a personal cell phone so I almost didn't answer it, and said there's snow on my driveway and because they use sharp tools, etc, he said he wasn't sure he could do the job, but that he would call his manager. He called back five minutes later and said he was going to have his manager call me. After ten minutes, I called the driver back and he said, the manager would call me shortly but he already left for his next job. Epic Fail. I will never use Safelite again and I will use the rest of my life to spreading this story over the internet. I don't have time for this. I will make sure my insurance company knows how I feel about this as well as anyone else that will listen to me. read more

Safelite AutoGlass has replaced a back window of my previous car last year and has just replaced the windshield of my current car. Both times, they were helpful, courteous, and did a great job. I am fortunate to have glass coverage on my insurance, so when my back window shattered from the cold last year, Safelite AutoGlass gave a temporary cover until they could make an appointment to install the back window. I bought a used car this year and the windshield cracked on the first really cold day. I called my insurance carrier and they scheduled an appointment with Safelite AutoGlass for the next day. I simply left my car with them and the windshield was replaced by noon that day. (Note: These times may not always be available. It is up to the scheduling of Safelite AutoGlass.) When I got my car back, my rear-view mirror, EZPass transponder, Inspection sticker, and Oil-Change sticker were all affixed to the new windshield. I give Safelite AutoGlass a 5 out of 5 stars for their excellent service! read more

Worst company ever. You can tell by how many terrible reviews they have. NO phone number, and their computer system doesn't work with Geico insurance. Really???? I scheduled an appointment on the phone for 4:00, through Geico, and they didn't show up.They went home because they didn't "see" the appointment. Awful. read more

When a crack on my front windshield appeared out of nowhere one day, several of my husband's co-workers recommended going to Safelite Autoglass. The process was relatively painless from start to finish. First, I scheduled an appointment online and provided my insurance information. Then, I dropped off my car and keys and waited for a call from the shop. We dropped off the car around 9AM on Saturday and by 2PM, the car was ready to be picked up sans the crack. Easy as pie! YELP'S 2020 REVIEW CHALLENGE: #18 read more

3 stars cause the guy at the front desk was very nice. 1 star for how they fixed my windshield they really didn't do the best job and I have to get my car inspected by the state. It felt alittle rushed in my opinion maybe because I was the last client of the day, but still I wish they would of done a better job. They said I could come back if it fails inspection but that's honestly really a hassle considering my schedule this was my only day off to do it and it really just aggravates me when people don't take the time and do things right. Usually anytime I've had a glass repair they cut the glass & replace it or they replace the entire thing. This just seems like the easy way out & I'm really not happy. read more

I had an appointment scheduled between 8--12 this morning. I got an email at 7:03 this morning letting me know that Jayden will be my technician and will be arriving between 8-12. I get a text at 8:56 saying: Sorry to see you go. We have canceled your appointment. If you need to reschedule visit... I call the 1-800 number to see why I was canceled. They don't know but will connect me with the Beverly shop. No answer, no voicemail. I call back the 1-800 number. They told me that they would get the manager to call or email me and tell me why they canceled. It is now 12:15 and I heard nothing. Thank you for wasting my time and I won't be rescheduling. With service like this, it won't be long until the Rantoul St Safelite building becomes another high-rise condo building. read more

I highly recommend this Safelite location. They are very good at what they do. Professional and efficient.

Beverly MA location got my windshield replaced quickly. Kept me informed via text the entire time as I enjoyed lunch down the street.

Tired to have my windshield replaced three times. first they said the new one was damaged. Second attempt the wrong one was ordered. Third attempt they said they plugged a scan tool and there a code they can't clear there for they can't replace my windshield until that's cleared by the dealership. Took my van to Mercedes and there is no code and furthermore stated they never even heard of that happening. " if it did it would show on my dash". The dealership also said they weren't aware of any auto glass company have a Mercedes scan tool!!!!! Prior to this my appointment got canceled twice so five attempt. The most frustrating experience I think I've ever had. Im leaving in 5 days across country in this van I lost 2 weeks of dealing with this crap. read more