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Empire Auto Glass

5.0 (3 reviews)
Open • 7:30 am - 5:00 pm

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Response time

3 hours

Response rate

100%

Services - Empire Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

3 More Services

Auto window replacement

Auto windshield repair

Auto windshield replacement

Empire Auto Glass Photos

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Recommended Reviews - Empire Auto Glass

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7 days ago

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9 months ago

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2 years ago

Fantastic experience! Would definitely work with them again in the future , scheduling went well and super friendly !

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Affordable Glass RI

Affordable Glass RI

(16 reviews)

I called Billy at 4:00 Friday afternoon about my drivers side window getting a crack in it, gave me…read moreprice over the phone and said he'd be here today (Saturday). Called me to tell me he was on his way, I started car so he had some heat, he was right on time and had it all done in 15 minutes!!! Billy knew exactly what he was doing and moved fast (maybe the cold makes him work faster lol) . I'd recommend him any day over safelite who over charge and want it to go through insurance. Thanks Billy! And Merry Christmas!!! And yes Billy is a really nice guy!

My partner accidentally cracked his mother's windshield and called up this company to fix it. It…read morecost around 300, which when looking online for the price of her car's windshield it seemed very reasonable. He arrived and was pleasant right away, shook hands with my mother in law and me and was talking to us the whole time. Very personable. He talked to us in a very friendly manner and not in that awkward, "trying to fill the silence" way. He has a good sense of humor. His wife, Dolly also seems friendly (I talked to her on the phone prior to his arrival). While Bill was very friendly and likable, he was also incredibly good at his actual job. He looked very confident and did the windshield repair in a fast, but careful manner. It looked wonderful afterwards. He made sure to clean out all the dirt and debris from the original windshield and everything looked brand new at the end. Almost wish he could do the same to every window in the car but let's not go crazy here. Funny side note, we told our neighbor we were getting the windshield replaced and he said, "Cancel whomever it is, you gotta use my guy." Turns out we had the same guy. If anything every happens to any of our cars, I'm not shopping around, I know who to call.

Safelite AutoGlass

Safelite AutoGlass

(25 reviews)

Let me start by saying I wish I could leave 0 stars. This has to be the worst customer service and…read morecompany I have ever encountered. I scheduled my windshield replacement at a different branch, they came 3 separate times with the wrong windshield until I eventually got sick of rescheduling and gave them their own work order number from last year when it was replaced so they could finally figure out the correct windshield to bring. I should've known better and just canceled at that point but I made the regretful decision to move forward. The installation was done and everything seemed great, until the first rainfall and suddenly I'm getting rained on inside my car. I reach out for a warranty issue and I'm told the will not come to you for warranties you have to go to them and they close at 5. So I schedule my PTO, leave work early to drop my car off, I mention at the drop off there is also a crack in the windshield. I get a phone call from Ken Williams 30 minutes after drop off, he says the crack doesn't meet their warranty so I asked him about the leak, which is the reason I brought the windshield in for the warranty he tell me he doesn't know about the leak and has to talk to the tech but I need to come down there and talk to them about the crack. As I'm asking him if they can replace the windshield due to the leak because I didn't want to drive 20 mins back if they still needed to replace it, as I am mid sentence asking Ken interrupts me and very rudely says COME DOWN and hangs up on me. I attempted to call back 10 times and they refused to answer the phone. I called customer service since I could not get an answer at Franklin and while I was on the phone I got a text update stating "your replacement service on your 2025 Jeep Wrangler has started." I mentioned this text message to the customer service agent and asked what it means, do I go down? Was it an error and my jeep is getting worked on and I should wait for another update? They close in 30 mins so I was getting worried. She said it shows they are working on it and said they won't close as long as they're working on it. Being on the cautious side, I decided to make sure I went down before they closed just in case since their communication was terrible this far. I get there and it was a false text, my car wasn't getting serviced, they did not do anything or even move my car from the parking spot (mileage was the same) and half the bay doors were already closed which makes me believe they lied saying my car was being serviced and planned to close up without any notification so that I wasn't able to pick up my car. Literally the worst experience I have ever had with any company from start to finish. I am disgusted with how they have reacted and handled the entire experience. I will never recommend this company and clearly from their rating this seems to be the normal standard they allow and accept.

Front desk was extremely friend to wrote the notes to communication with me. I am very impressed…read morehow much their performance as friendly and good patience with me because I am Deaf. They did an epoxy on my car windshield. I would encourage the customers go to this place Safelite Auto Glass. I wanted to thank you the manager. He is an awesome friendly.

Empire Auto Glass - windshieldinstallrepair - Updated May 2026

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