These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!

I can't believe all the negative comments and reviews, because all I had was a positive experience…read more I had to get a new windshield replacement because there was a crack in the windshield. I remember years ago on previous cars windshields used to cost about $200, but not on the car I have now. The windshield with the factory glass ended up being about two thousand dollars with the installation and recalibration of the safety system. It was an easy transaction. They handled everything with the insurance. Got everything approved, and only a 50.00 deductible. I dropped off my car at 8 AM, and it was done in the time promised at 1pm. They kept me updated with text messages and emails. The workmanship was perfect, as was the management and the customer service. They are now my official place if I ever need glass work done and I have recommended them to others.

I would drive without a windshield before using Safelite again. Had a scheduled appointment for…read morebetween 8am-12pm. Cancelled business meetings as well as took a day off of work. I finally called at 2:45pm- to be told "oops there was a miscommunication we aren't coming today blah blah" I had to call to see what happened. Absolutely ridiculous. Wish I could give Zero Stars. What a poorly managed location.

After my windshield was damaged by a rock kicked up from the road one week ago, I immediately filed…read morea claim online with my insurance agency (Progressive). Their website pushed strongly to schedule repair online directly through them to Safelite. The soonest that Safelite could take me at the local branch in Franklin, Massachusetts was one week out, on August 12th, 2026, and I booked it online for that afternoon. Pretty much every day this past week from the initial booking through to this morning I received both text messages on my cell phone and emails from Safelite confirming the appointment, along with specific requests to arrive early and other miscellaneous pre-repair instructions. Just before leaving to drive to a medical appointment for my wife at 7:30AM this morning I did one last check of my emails and saw that at 7:03AM I had received another final email from Safelite with the headline "We'll see you today to get you fixed up!", and yet again confirming this afternoon's appointment, with a request to arrive 10 minutes early. Immediately after the medical appointment, this afternoon I dropped off the car that I had been using for the last week (while waiting for my car's windshield to be repaired), and drove my car that needed repair to the Safelite facility in Franklin at 490 West Central Steet, arriving 10 minutes early as requested. They looked confused when I arrived when I told them that I had an appointment. To make a long story shorter, after saying who I was and why I was there, they found me in their system and informed me that the new windshield that was being shipped to them for my repair had not arrived, and that they had already rescheduled me to Monday, August 17th. I told them that this was not only completely unacceptable and not possible given previous medical appointment commitments over the next week that would preclude any other time for repair for at least one more full week, but that I needed this car back TODAY to drive my wife to the next medical appointment in the morning! They didn't seem to care, nor did they offer any alternative solutions, specifically stating "there's nothing we can do". I showed them the multitude of emails and text messages on my phone that had been received from Safelite during the previous week and right up through today confirming the appointment as still being "on!" for today. They then stated that they had called me this morning and left a voicemail about the rescheduling. I then showed them my phone call log and voicemail log, which of course shows that they never called me (and which my month-end bill will also verify). Now their story changed to "um, maybe we called the wrong number". How is it possible in this day and age (when even minor shipments usually have extensive tracking information) that somehow they didn't know that my new windshield wouldn't be available for installation until FIVE DAYS after the committed appointment, even on the original day of planned installation, yet somehow they managed to keep sending me texts messages and emails that everything was fine!? Let me call this, objectively, what it is: 1) Gross incompetence. 2) Dishonesty. 3) Complete lack of customer empathy or care. Do business with this company at your own risk, I never will again. I'm now scheduled with a different company to do the windshield replacement one more week out.

Front desk was extremely friend to wrote the notes to communication with me. I am very impressed…read morehow much their performance as friendly and good patience with me because I am Deaf. They did an epoxy on my car windshield. I would encourage the customers go to this place Safelite Auto Glass. I wanted to thank you the manager. He is an awesome friendly.

Squeezed me in his busy schedule and was able to get it done nice. Takes his time and if paying…read moreattention to detail is important then, this is your guy!

Called to get tints on my car dave made an appointment for 10 at a garage on killingsly st and then…read moremessaged me at 630 am stating he had an emergency .wont make it to rhe shop till 1 .he said i could drop my car off at 10am with key and when he gets their at 1 hell wrk i told him im not leavin my car unattended for 4 hours .when 1 pm came i got their its some sketchy garages that says johnston auto sales not appollo tints first thing and sec i called and messaged him i never got a response all day yesterday .this seems sketchy and dont do service here .what if i would have just left my car.it seems like ue tried to come up on a free car

Prompt professional service and quality job completed earlier than expected. Arrived at 7:00 AM and…read morewithin 10 minutes my windshield was being replaced. They saved and reapplied my state inspection sticker too which saved me the time and expense of having to replace it. Great job all around.

They said they would come next Tuesday. The guy gave me excuses on Tuesday. So I asked him what…read moreshould I do now? He said I could maybe get you in next week. So much for smooth sailing. I called Bristol glass. The job was done in 2 hours.

Great service worked with the insurance company scheduled a while you wait visit to have my…read morewindshield replaced said it would take between one and two hours and it took less than an hour and a half. Kevin kept me informed of everything that was being done and everything looks great all my connections my windshield wiper automatic windshield wiper my automatic car starter everything perfect

I had a windshield replaced here today and was in and out in a very reasonable amount of time…read more Steve, who was the acting manager, was very personable and professional.

Work was punctual , professional, and efficient. The staff was real good. I would have no problem…read morerecommending them.

Had an appointment scheduled for 11:30am today. Received a text at 10:45am- "the technician has a…read moredentist appointment at 11:30am". Yeah right. Unprofessional and not even the courtesy of a phone call. Took a day off of work. Called State Farm and let them know the situation. Took it somewhere else. What a joke.