I can't believe all the negative comments and reviews, because all I had was a positive experience…read more I had to get a new windshield replacement because there was a crack in the windshield. I remember years ago on previous cars windshields used to cost about $200, but not on the car I have now. The windshield with the factory glass ended up being about two thousand dollars with the installation and recalibration of the safety system. It was an easy transaction. They handled everything with the insurance. Got everything approved, and only a 50.00 deductible. I dropped off my car at 8 AM, and it was done in the time promised at 1pm. They kept me updated with text messages and emails. The workmanship was perfect, as was the management and the customer service. They are now my official place if I ever need glass work done and I have recommended them to others.

I would drive without a windshield before using Safelite again. Had a scheduled appointment for…read morebetween 8am-12pm. Cancelled business meetings as well as took a day off of work. I finally called at 2:45pm- to be told "oops there was a miscommunication we aren't coming today blah blah" I had to call to see what happened. Absolutely ridiculous. Wish I could give Zero Stars. What a poorly managed location.

Let me start by saying I wish I could leave 0 stars. This has to be the worst customer service and…read morecompany I have ever encountered. I scheduled my windshield replacement at a different branch, they came 3 separate times with the wrong windshield until I eventually got sick of rescheduling and gave them their own work order number from last year when it was replaced so they could finally figure out the correct windshield to bring. I should've known better and just canceled at that point but I made the regretful decision to move forward. The installation was done and everything seemed great, until the first rainfall and suddenly I'm getting rained on inside my car. I reach out for a warranty issue and I'm told the will not come to you for warranties you have to go to them and they close at 5. So I schedule my PTO, leave work early to drop my car off, I mention at the drop off there is also a crack in the windshield. I get a phone call from Ken Williams 30 minutes after drop off, he says the crack doesn't meet their warranty so I asked him about the leak, which is the reason I brought the windshield in for the warranty he tell me he doesn't know about the leak and has to talk to the tech but I need to come down there and talk to them about the crack. As I'm asking him if they can replace the windshield due to the leak because I didn't want to drive 20 mins back if they still needed to replace it, as I am mid sentence asking Ken interrupts me and very rudely says COME DOWN and hangs up on me. I attempted to call back 10 times and they refused to answer the phone. I called customer service since I could not get an answer at Franklin and while I was on the phone I got a text update stating "your replacement service on your 2025 Jeep Wrangler has started." I mentioned this text message to the customer service agent and asked what it means, do I go down? Was it an error and my jeep is getting worked on and I should wait for another update? They close in 30 mins so I was getting worried. She said it shows they are working on it and said they won't close as long as they're working on it. Being on the cautious side, I decided to make sure I went down before they closed just in case since their communication was terrible this far. I get there and it was a false text, my car wasn't getting serviced, they did not do anything or even move my car from the parking spot (mileage was the same) and half the bay doors were already closed which makes me believe they lied saying my car was being serviced and planned to close up without any notification so that I wasn't able to pick up my car. Literally the worst experience I have ever had with any company from start to finish. I am disgusted with how they have reacted and handled the entire experience. I will never recommend this company and clearly from their rating this seems to be the normal standard they allow and accept.

Front desk was extremely friend to wrote the notes to communication with me. I am very impressed…read morehow much their performance as friendly and good patience with me because I am Deaf. They did an epoxy on my car windshield. I would encourage the customers go to this place Safelite Auto Glass. I wanted to thank you the manager. He is an awesome friendly.

Squeezed me in his busy schedule and was able to get it done nice. Takes his time and if paying…read moreattention to detail is important then, this is your guy!

Fantastic results!! Dave mentioned he was a perfectionist and he wasn't kidding. Once I dropped off…read morethe vehicle I immediately started getting notified of the status and knew I was in good hands. I really appreciate his honesty, pricing, and service that was provided. I have no complaints and will be referring this business to anyone looking to get quality tints done. You will NOT be disappointed.

Prompt professional service and quality job completed earlier than expected. Arrived at 7:00 AM and…read morewithin 10 minutes my windshield was being replaced. They saved and reapplied my state inspection sticker too which saved me the time and expense of having to replace it. Great job all around.

They said they would come next Tuesday. The guy gave me excuses on Tuesday. So I asked him what…read moreshould I do now? He said I could maybe get you in next week. So much for smooth sailing. I called Bristol glass. The job was done in 2 hours.

Great service worked with the insurance company scheduled a while you wait visit to have my…read morewindshield replaced said it would take between one and two hours and it took less than an hour and a half. Kevin kept me informed of everything that was being done and everything looks great all my connections my windshield wiper automatic windshield wiper my automatic car starter everything perfect

I had a windshield replaced here today and was in and out in a very reasonable amount of time…read more Steve, who was the acting manager, was very personable and professional.