I can't believe all the negative comments and reviews, because all I had was a positive experience…read more I had to get a new windshield replacement because there was a crack in the windshield. I remember years ago on previous cars windshields used to cost about $200, but not on the car I have now. The windshield with the factory glass ended up being about two thousand dollars with the installation and recalibration of the safety system. It was an easy transaction. They handled everything with the insurance. Got everything approved, and only a 50.00 deductible. I dropped off my car at 8 AM, and it was done in the time promised at 1pm. They kept me updated with text messages and emails. The workmanship was perfect, as was the management and the customer service. They are now my official place if I ever need glass work done and I have recommended them to others.

I would drive without a windshield before using Safelite again. Had a scheduled appointment for…read morebetween 8am-12pm. Cancelled business meetings as well as took a day off of work. I finally called at 2:45pm- to be told "oops there was a miscommunication we aren't coming today blah blah" I had to call to see what happened. Absolutely ridiculous. Wish I could give Zero Stars. What a poorly managed location.

Front desk was extremely friend to wrote the notes to communication with me. I am very impressed…read morehow much their performance as friendly and good patience with me because I am Deaf. They did an epoxy on my car windshield. I would encourage the customers go to this place Safelite Auto Glass. I wanted to thank you the manager. He is an awesome friendly.

After my windshield was damaged by a rock kicked up from the road one week ago, I immediately filed…read morea claim online with my insurance agency (Progressive). Their website pushed strongly to schedule repair online directly through them to Safelite. The soonest that Safelite could take me at the local branch in Franklin, Massachusetts was one week out, on August 12th, 2026, and I booked it online for that afternoon. Pretty much every day this past week from the initial booking through to this morning I received both text messages on my cell phone and emails from Safelite confirming the appointment, along with specific requests to arrive early and other miscellaneous pre-repair instructions. Just before leaving to drive to a medical appointment for my wife at 7:30AM this morning I did one last check of my emails and saw that at 7:03AM I had received another final email from Safelite with the headline "We'll see you today to get you fixed up!", and yet again confirming this afternoon's appointment, with a request to arrive 10 minutes early. Immediately after the medical appointment, this afternoon I dropped off the car that I had been using for the last week (while waiting for my car's windshield to be repaired), and drove my car that needed repair to the Safelite facility in Franklin at 490 West Central Steet, arriving 10 minutes early as requested. They looked confused when I arrived when I told them that I had an appointment. To make a long story shorter, after saying who I was and why I was there, they found me in their system and informed me that the new windshield that was being shipped to them for my repair had not arrived, and that they had already rescheduled me to Monday, August 17th. I told them that this was not only completely unacceptable and not possible given previous medical appointment commitments over the next week that would preclude any other time for repair for at least one more full week, but that I needed this car back TODAY to drive my wife to the next medical appointment in the morning! They didn't seem to care, nor did they offer any alternative solutions, specifically stating "there's nothing we can do". I showed them the multitude of emails and text messages on my phone that had been received from Safelite during the previous week and right up through today confirming the appointment as still being "on!" for today. They then stated that they had called me this morning and left a voicemail about the rescheduling. I then showed them my phone call log and voicemail log, which of course shows that they never called me (and which my month-end bill will also verify). Now their story changed to "um, maybe we called the wrong number". How is it possible in this day and age (when even minor shipments usually have extensive tracking information) that somehow they didn't know that my new windshield wouldn't be available for installation until FIVE DAYS after the committed appointment, even on the original day of planned installation, yet somehow they managed to keep sending me texts messages and emails that everything was fine!? Let me call this, objectively, what it is: 1) Gross incompetence. 2) Dishonesty. 3) Complete lack of customer empathy or care. Do business with this company at your own risk, I never will again. I'm now scheduled with a different company to do the windshield replacement one more week out.

Squeezed me in his busy schedule and was able to get it done nice. Takes his time and if paying…read moreattention to detail is important then, this is your guy!

Fantastic results!! Dave mentioned he was a perfectionist and he wasn't kidding. Once I dropped off…read morethe vehicle I immediately started getting notified of the status and knew I was in good hands. I really appreciate his honesty, pricing, and service that was provided. I have no complaints and will be referring this business to anyone looking to get quality tints done. You will NOT be disappointed.

They said they would come next Tuesday. The guy gave me excuses on Tuesday. So I asked him what…read moreshould I do now? He said I could maybe get you in next week. So much for smooth sailing. I called Bristol glass. The job was done in 2 hours.

Prompt professional service and quality job completed earlier than expected. Arrived at 7:00 AM and…read morewithin 10 minutes my windshield was being replaced. They saved and reapplied my state inspection sticker too which saved me the time and expense of having to replace it. Great job all around.

Great service worked with the insurance company scheduled a while you wait visit to have my…read morewindshield replaced said it would take between one and two hours and it took less than an hour and a half. Kevin kept me informed of everything that was being done and everything looks great all my connections my windshield wiper automatic windshield wiper my automatic car starter everything perfect

I had a windshield replaced here today and was in and out in a very reasonable amount of time…read more Steve, who was the acting manager, was very personable and professional.