I strongly recommend that home warranty customers document, and if possible, record their interactions with this "company." My experience was so concerning that I have filed a formal complaint with the home warranty company, which has now assigned a claims specialist to review the matter. Fortunately, I was lucky to have video footage of the interaction via our home security system. This company was dispatched to my home for a plumbing issue involving the water supply to my refrigerator. The refrigerator is approximately FIVE feet from my kitchen sink. There is an open and easily accessible route through the cabinet and behind the dishwasher directly to the plumbing under the sink, where there is an accessible cold water supply and shut off. Rather than discuss the obviously straightforward connection to the cold water supply, the plumber began describing this as potentially being a major job. He mentioned the possibility of having to CUT INTO THE CONCRETE to run a water line!!! I had my mom, who is elderly, there meeting him and she called me and put me on the phone with him when he started going off on this tangent. I work in construction and I understand enough to recognize when someone is being disingenuous. The suggestion that this could potentially require cutting into the concrete is completely ABSURD. Once I got him on the phone, he quickly backtracked, and then ended up leaving the house shortly after, providing no services. It is now 5 days post visit and this "company" has still not filed a report with my home warranty. The entire interaction left me questioning whether the goal was to genuinely diagnose and resolve the plumbing issue or simply justify performing no work on a home warranty dispatch. To be clear, I am describing my personal experience and my concerns based on what I personally observed. I do not know how this company is compensated by home warranty providers or whether compensation is received simply for responding to a dispatch. However, based on my experience, I believe home warranty companies should carefully review this contractor's diagnosis, representations, and service practices. I cannot help but wonder what an elderly homeowner or someone with no construction experience would have believed after being told that a refrigerator water line located approximately five feet from an accessible cold water supply could potentially involve cutting into their concrete. I would not allow this company back into my home, and I would strongly encourage others to document their service visit and independently verify any claims. I will be filing claim with the state, the CSLB and BBB, as I noticed that their CSLB# is suspiciously absent from their website, which is in contrast to CA State Law. I hope that, if this company is operating as a properly licensed contractor, it quickly addresses these issues and seriously reviews its service practices. read more

I want to take the time to acknowledge Ignacio for the great work he recently completed in our home. He was recommended by a neighbor, and we are extremely happy we decided to go with AJ Bono and team to address our plumbing issues. While plumbing issues can be incredibly stressful, Ignacio made our experience a positive one. He was on time every day, explained the process in detail (I know nothing about plumbing and appreciate how thorough Ignacio is, and how he took the time to answer all of my questions). He was a pleasure to work with and I have already recommended him to other neighbors! I would trust him with any future services that our home requires. read more

I don't know what any of you nuts are complaining about. Miguel did awesome work. Our water heater took a crap and he even moved stuff around to accommodate us. AJ Bono did a great job read more

A J Bono Plumbing - New water heater in garage - Plumbing Near Me - Concord, California

Our bathroom tub wasn't draining, we tried everything but still couldn't get it to drain. We even tried to pull out the stopper without luck. Diego our tech came out and was professional and got the stopper out, and cleared the stoppage. Great work and nice person. read more

They came out for a Home Warranty claim and didn't do anything but kill my claim. Had to pay another plumber to come out and fix the problem. They fixed it quickly and reasonably and said there was no reason they couldn't have fixed it. read more

DO NOT USE this company! They aren't honest and will overcharge you especially if you are using a home warranty. The plumber wasn't honest about the work being done. I will be more diligent for any work I have done in the future. read more

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We discovered a water leak the first week at our new home and filed a home warranty claim. The warranty company sent out A J Bono, the plumber arrived, measured the moisture on the wall, checked the vanity fittings, and left. Later the warranty company denied our claim, citing that A J Bono had told them we opened up the drywall. We absolutely DID NOT open up any drywall. They straight up lied! I looked at a few other reviews here and that seems to be par for the course. Do NOT trust A J Bono. read more

AJ Bono selected by First American Home Warranty to fix gas leaks. Both parties collude to help warranty company avoid cost of repairs. Initially, warranty co. tried to deny coverage by claiming preexisting condition. After showing proof that this was a lie, warranty company paid approximately 30% of bill claiming the repair was a "modification" rather than a fix. AJ Bono would not returns calls and front desk said that they were instructed by warranty company to avoid our calls. We went almost one month without access to gas service (hot water, heat, cooking). Note the pattern in prior reviews. read more

This company is terrible. They were sent to me through my home warranty for a plumbing concern. the technicians did nothing but look for water spots. They didn't even turn on the water. i had to argue with them over and over that it wasn't a full diagnostic. I had finally had to have my home warranty company reschedule with someone else from the company because they refused to do the work, but I couldn't switch companies. The technicians never showed up, no one called me. So after wasting my day waiting I finally called them and they said oh this was canceled by the home warranty you have to call them. I said "I just talked to them a couple days ago they set this new diagnostic up because it wasn't done right the first time." The receptionist, like the workers continued to argue with me so I just hung up. Thank goodness my warranty company is sending someone else out to actually do the correct work. I would NEVER use this company for any reason. Rude and Lazy!! read more

My home warranty company, First American, dispatched AJ Bono Plumbing to my home. The technician was unable to resolve a stoppage and stated he would file a report for the next steps. After hearing nothing, I began calling both AJ Bono and First American myself. This is where the service completely broke down. AJ Bono's staff insisted they had submitted the report, but every time I spoke to First American, they stated they had not received it. For a week, I was stuck in a loop of contradictory information, with neither company taking responsibility for resolving their communication failure. My plumbing issue was completely ignored. Frustrated, I hired an independent plumber who solved the problem in minutes using the same methods. This experience showed two critical failures: first, a technician who lacked the skill for the job, and second, an administrative process so unprofessional that they couldn't even manage their own paperwork, leaving the customer to do all the work. read more

Requested service via home warranty. The first time the guys came they put a camera in my garbage disposal and showed me a video. Then said that theyd get back to me about whether or not pumping the line was possible. Never heard back. The second time was with two different employees who seemed more experienced and professional. They gave me a quote for replacing the pipes in my house and educated me. They were supposed to email a quote but that didnt happen so I contacted them and they sent it to me. They replaced two faucets and said the third one was coming. Again, I didnt hear back so a couple weeks later I called and they rescheduled another appointment. You get the picture, hopefully! read more

Been more than 2 weeks since their first visit to fix a clogged toilet. They have not followed up with the warranty company or bothered to reach back. Conveniently their mail box is full and they won't pick up any calls. Spent multiple hours waiting for someone to pick up phone. Unprofessional to say the least. read more

Was assigned to these guys via our home warranty for a leaking water heater. Terrible workmanship. Looks like garbage. read more

A J Bono Plumbing - This is the "repair". Didn't patch the wall, left the old pipe uncapped. - Plumbing Near Me - Concord, California

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Well I guess I was one of the lucky ones, because the person who can I think is name was Alonzo came in ample time of my appoint and he replaced my faucet in about 20 minutes. Spoke great English and he had two different choices for me to choose from which was great. Very professional. Great job done read more

AJ Bono parks their business vans in residential neighborhoods and leaves the cars parked on the street for weeks at a time. We recently had one of their business Vans parked on our streets for almost 3 weeks. We called the Sheriff's and told them the car was abandoned. The sheriff tagged the the plumbing van and immediately the van gets moved. Wait, someone moves the van up 2 parking spots, but leaves it on the same street. The residents do not want a plumbing van parked in front of our residence for weeks at a time. We called the company about them leaving their cars and our neighborhood and whoever answered the phone said they would talk to upper management about it. I am leaving this Yelp review because it is extremely rude to leave Plumbing vans, or any kind of work vehicles, and a residential neighborhood for weeks at a time. read more

AJ Bono Plumbing provided honest recommendations without upselling unnecessary services. The plumber was transparent, friendly, and highly skilled. It's refreshing to work with a reliable plumber who puts customers first. read more

Well, its been a long week to get our house water pipes completed replaced, and its actually two water systems. One for our lawn irrigation and the other for our internal water use that flows thru a Halo 5 Whole House filter. It was ALOT of work and the Master Plumber "Rafael" was always very detailed with his work (Pipes very neatly routed, solder joints very clean, and NO LEAKS) and "Mervin" was his hardworking assistant working under the house for hours with no complaints but to get the job done right the first time! It was always a pleasure speaking with "Karla" back in the office to make sure the scheduling, pricing, documentation for city inspections, and invoicing was done right the first time. Highly recommend, AJ Bono for your plumbing needs!! Winston read more

This is the worst plumber experience I have ever had. The guy shows up to fix a slightly rocking toilet. He removes a bolt and immediately declares the flange is broken and that someone would have had to physically cause the damage. You cannot diagnose a broken flange without removing the toilet. He never did. Instead of addressing the simple fix, he tried to push a bigger repair. And why would a plumber show up to fix a rocking toilet without even bringing replacement bolts? Do not waste your time or money with these people. read more

Value: company was connected with us via home insurance for garbage disposal replacement. I looked at reviews here and was skeptical, which is why I waited 2 weeks before reviewing. Response Time: they contacted us to schedule an appointment right away. They gave us a 2 hour window, and prior to coming, we were notified of their estimated arrival. They arrived within the first hour and on time Service: because they knew the need, they had a replacement available in the car, and it was installed within 5 minutes. They tested, and everything worked... and still does. Alejandro and his colleague were thorough and quick, and everything was done within 10 minutes. read more

Communication is key!!! This company as an issue answering phone calls, or emails!!! No response from either source including their FB.

If you're reading this because you're researching the plumbing company your home warranty company chose, the reviews are true and the 2-star rating is accurate. It took almost two weeks for AJ Bono to tell me it would be $900+ more in "uncovered upgrades" (on top of what my home warranty was already covering) to replace my water heater. Mine you, I was without hot water this whole time. I almost pulled the trigger just to get the whole ordeal over with but then they said they forgot the cost of the permit and that it would be an additional $150! That was the straw that broke the camel's back. Called my home warranty company and cancelled AJ Bono to find my own plumber (SAV Water Heaters - Alex did an EXCELLENT job at a fair price!). If you look at their cost breakdown, the pricing is ridiculous. This is just a few of the items: $125 for a sediment trap ($10 @ HD), $120 for T&P line modification (I was replacing with the same brand/model water heater - the T&P is in the exact same location), $95 for a drain pan ($18 @ HD). The only positive is Ramon (he doesn't do the pricing), the AJ Bono plumber that came to my house, he's a good guy. So no, I would not recommend AJ Bono. In fact, your home warranty will reimburse you if you want to find and use your own plumber like I did. Hey, you're already on Yelp, just do it and save yourself the headache! read more

On time, kind plumbers who diagnosed and fixed my plumbing issue super fast. They were great!

Our home warranty insurance sent this company to fix 2 of our bathrooms because it was clogged. They had to removed the old toilet on one of them to have better access of unclogging the drain. Afterwards they were able to install the new toilet we bought instead of replacing the old one back. Octavio and Alonzo are 2 wonderful guys. Very friendly and everything was professionally done. I highly recommend this company and these 2 guys. read more

Had them come Out to replace my H20 main, needing to cut through my driveway and through the grass. I must say I was impressed in the speed and the workmanship. My experience was great can't speak for the others.. read more

I was referred to A J Bono plumbing through my warranty company. Having read some other reviews, I was a little apprehensive but trusted the process. Our service was to clear a sink back up and look at a broken garbage disposal. Diego was our assigned technician and I have to give him a shout out for his professionalism and helpfulness. He communicated his arrival times and showed up when he said he would. He also wrote up his reports in a timely manner to get the approvals we needed from our warranty company. He did the work quickly and kept the work area clean. Diego compared our broken unit to what he had in his truck, which was a lower horse power model. Because of that he made sure to report back we needed the higher power model so that we had something equal to what came with the house. He also made sure to report that our new disposal wasn't working properly due to an electrical issue in our outlet (so we could get a referral to an electrician to help.) I also dealt with the office staff a few times to follow up on scheduling and our reports back to the warranty company. Everyone was responsive and helpful. I can't speak to their pricing since the work was done under our home warranty service fee. I would be happy to use them again and had a great experience, especially with Diego. read more

AJ Bono Plumbing was dispatched from First American Home Warranty for a clogged sink and a tank filling device. Their scheduling took 4-6 days (hence only 4 stars) and they rescheduled 3 hours earlier on the day of. Manuel helped service my problem today. Manuel was in and out within 20 mins for both issues. Thankfully I didn't experience the quality of what other bad reviews experienced. Will update if I have another visit from them. read more

Hello. Whoever answered the phone today around 5 pm was very disrespectful, used derogatory words and, has a bad attitude. She kept talking and blamed me for just calling now when the problem was from August last year. If their company made a plumber's report at the beginning or right after they inspected the area of complaint, the insurance company would have not been looking for it now. If it has been a long time or why are we just calling now? It's because the reimbursement from the insurance company is taking this long to look into this issue. If the report has been done the day after, then it could have been sent to us already. We've been calling since last week and we will receive it through email. But AJ Bono never did. Send it tomorrow and I want to receive it by the end of the day. read more

I'm not even going to get into everything that happened but the service is horrible. We were referred by our home warranty. Never again. Nothing was solved. read more

My home warranty assigned this company to me and when I looked here on Yelp I was really scared how this would go. The plumbing company called, set an appointment for 2 days later to address a leak in my bathroom. They ended up calling the next day because there was a cancellation, the woman on the phone was kind and professional, they ended up sending someone over within minutes of that second call. Diego came, was polite, offered to cover his shoes, went into figure out what was going wrong, he fixed it and cleaned up within 45 minutes. It was that easy, I was very happy with the outcome. read more

Diego came to my house in response to a claim on my home warranty for a broken garbage disposal. The appointment time was 2-4. I got a call from him letting me know when he would be here. It was within the time window. He quickly diagnosed it and decided it needed to be replaced. It was a pretty old unit. He was able to replace the garbage disposal quickly and professionally. I had another plumbing issue. There was a possibly gas leak. Alfonso came out and assessed the situation. He was very professional, knowledgeable, and personable. I was again very pleased with this company. I would use them again. I highly recommend them! read more

If you are thinking about calling this company, DO NOT. I was like you at one point reading their reviews and hesitant based on that. This company makes mistakes and does not admit. The office manager was not helpful at all, does not listen to the client, but only makes excuses for his company. The company walked away from the repair with no communication. STAY AWAY! From A J Bono Plumbing. read more

I had to give one star. They deserve NO STARS!!! I've been waiting since Sunday when I made my service request, They were supposed to be here today (Wednesday), between 10 and noon. No call, no show. I had to call THEM! I told them that I am waiting for someone to show up. I was left on hold for at least 5 minutes. They got back on the phone and said the plumber was "running a little late". I told them I have been waiting and someone should have called me. Clearly, I was never scheduled as the operator said that they were coming from Concord and would be here in 30 minutes. LIES.... It takes over an hour to get from Concord to my house. Why not just BE HONEST AND ADMIT YOU MADE A SCHEDULING ERROR????? read more

RANT: Save yourself from my headache - Plumber addition Apologies for the long post. Do NOT go through AJ Bono Plumbing. I have been having basic items being fixed for warranty (leaking faucets, drains not holding water, etc) that are pretty minor. They have been coming out since Aug 31st bc they can't get their stuff together. 1) They are apparently so "booked" they come back every 2 weeks almost. This is probably bc they have to come back so many times for minor issues...not bc they are good. They have come out 5 times since Aug 31st due to minor fixes (leaks, drains not holding water, etc) bc they don't have the right part or they didn't know. 2) They are horrible at communication. Multiple times I was given a 3 hour window - normal. A couple of times I had to call them to find out if they were coming out bc it was about 15 min to the end time. Oh ya he is running late. So I had to call. Then they were 1.5 past main time and I had to call to check in another time just to make sure. This most recent time I again had to call 45 min before end time and they said he was leaving. Over an hour later I call again oh he should be there like 30 min from when you called - ummm that was over an hour ago sir. They were about 1.5 past the end time again. All I was looking for was an update and I had to do that with a busy work schedule. 3) Now they can't help bc it's a new issue and warranty needs to verify this. It wasn't a new issue a leaky faucet is a leaky faucet. Well it's bc calcium build-up. That doesn't matter it's causing the issue - leaky faucet. Then he changes his story and says sorry it's not in the notes, must be the other guy I don't know. Again their team should be communicating. They also closed the call after 1 visit and I had to call warranty back to re-open bc they didn't resolve all issues. Please save yourself the headaches. I reported them to warranty as well in hopes they don't get dispatched to another poor homeowner. If you do - request someone new. Once they have your work order you can't swap. read more

Alonso and Miguel came over to my house and not only unclogged my bathroom sink but gave us advice about a dishwasher air gap and took the time to explain how we could connect it ourselves and save some money! They were great! Thank you read more

Had we not had a home warranty we would not have gone with anyone other than our regular plumber. We'd just purchased a condo and decided to use our home warranty to get the leaking sink in the second bathroom and broken drain in the bathtub fixed. Our home warranty provider assigned A J Bono Plumbing to our case for the measly sum of $85. Now for reference, we're used to paying a fee when a plumber comes out. But unlike with our home warranty we weren't limited to two plumbing problems and the fee was completely reimbursable if we used them. Our $85 got us an appointment a week after we alerted our home warranty provider to our problem--leaking bathroom sink and bathtub that wouldn't fill. We had a second sink, so a nonfunctional bathroom sink wasn't the end of the world and our shower functioned. The plumbers from A J Bono Plumbing were in our house for less than fifteen minutes and never cracked open a toolkit. They handed me the bathtub stopper and told me it was broken and they couldn't help. They pointed to the dripping faucet and said I needed a new part and explained that it would be chrome. As they left they told me they'd get back to me with the part I needed. They never got back to me. About a week after their visit, my husband and I disassembled the bathtub stopper. We discovered part of the stopper was installed backwards. (A J Bono Plumbing didn't even look at the part.) We fixed the stopper ourselves and now have a functioning bathtub. We had similar luck with our leaking sink. Our sink and vanity are from IKEA. The manuals recommend checking for leaks after the fixtures have been used for a bit. We discovered the drain wasn't fully secured and water was leaking. We disassembled the drain and resecured it ourselves. It no longer leaks. I don't recommend these plumbers unless you want to learn how to be a plumber yourself. read more

A J Bono Plumbing - A piece of paper over a sink under a leaking faucet - Plumbing Near Me - Concord, California

Please do not have this company do work for you unless your prepared to have it done again by a reputable company. They come prepared to do work only looking for extra money in extras. The office personnel didn't seem professional which is also mirrored in the work that they do. I might be contacting the Contractors State License Board on the validity of there license. I think a 2 Star rating on Yelp is very generous. Ron H. read more

Worst experience ever. Bad customer service. Bad labor. Don't waste your money and time here.

Update when they finally arrived. They were supposed to send someone smaller for our crawl space, but the person was even bigger than the last plumber. He then asked if we have any other entrances and was persistent to see each closet. SMH. In the end, the just left after 5 minutes of not doing anything. Thanks for nothing. read more

A J Bono Plumbing - Claimed I didn't call them back to schedule. - Plumbing Near Me - Concord, California

Like many of their other negative reviews, this was a home warranty service so I had no choice but to use them. I would never choose AJ Bono and you shouldn't either. Getting them to complete the order took over 10 days and they did not stand by their billing (instead blaming their dispatcher). AJ Bono, improve your service and honor your pricing. Being an independent service provider is tough, but milking your home warranty connection for a captive customer base is deplorable. read more

Thank you AJ Plumbing for sending me your men over to replace my kitchen faucet, sink drainer, air gap dishwasher and toilet compression outlet. Ignacio was very friendly, professional. He quickly solved all the problem for me. I can use the diswasher again. Hooray... Highly recommend AJ Plumbing. read more