I wanted to like this company. They're local and had good reviews here and on Angie's List. The only bad reviews I saw were from people who hadn't actually hired this company, but were insulted that they company didn't respond quickly enough to their initial call. I don't want to embarrass anyone, so I'm not going to include names of the employees who came to my home. I hired A Good Handyman for a bathroom remodel with no plumbing changes. They were supposed to remove and replace the wall and floor tile in the bathroom and shower, hang a new shower door, remove the existing medicine cabinet with integrated lighting and replace it with a new cabinet and junction box for separate lighting fixture, and add an electrical outlet. They were supposed to start mid-June and finish in 2 weeks. It has now been 3 months. They are not done yet. Everything done has had to be corrected, and a mess has been left in my home and in the common area in my condo building for months. Aside from all the problems with their work, the overwhelming issue was the lack of respect for both my home and myself.
They started in mid-June, and I demo'ed a good bit of the existing wall tile before they started to give them a head start. After pulling down the rest of the wall and floor tile, he set my sink and toilet in the dining room to be reinstalled later. I later saw that he had set the wall-hung sink down on its side, bending the vintage sink leg at the bolt, which caused the bolt to snap and the leg to fall off. He also parked a large equipment cart in my living room. As they worked, they left machines on the floor in my living room, including a tile saw with an exposed round saw blade. I covered it as best I could so my two cats wouldn't try to paw at it. No one ever wiped up any mess they created, and never brought a shop-vac to clean up the immense amount of dust and debris.
Despite my requests to bring in drop cloths to cover the floor every time a worker came, the floor and carpet were covered in dust and plaster/grout globs. These tracks went out my front door and into the elevator, so I had to vacuum the hallway outside of my apartment. I finally brought in plastic drop cloths and put them down myself, but they were often kicked aside. People mixed plaster in my kitchen sink, leaving dust and plaster all over the kitchen counters. Someone even took my travel coffee mug and mixed plaster or grout in it, leaving it encrusted. Plaster has been ground into my floors and carpet and smeared on the wall outside the bathroom. I asked that they make sure to close the door to my bedroom (the bathroom is through a small entryway/ closet area in my bedroom) so my cats wouldn't get into the mess in the bathroom, but both the bathroom and bedroom doors were always left open. They placed the tile cutting machine on my wood floor and cut tile in the middle of the living room, leaving everything covered in dust, and leaving some small tile pieces and water puddles on the floor. My kitchen is open to the living room, so everything in kitchen, even the plates in the cabinets were covered in dust. Even my cats were covered in dust and throwing up daily. No matter how much I vacuumed, mopped, and swept, I couldn't keep up with the dust and debris all over my home. I don't know why they didn't clear out the small hallway between the bathroom door and bedroom door and cut tile in there, where the dust could be contained, and I wasn't home to see that they were simply folding over the area run in the living room to put the machine down there until the last day they were cutting tile.
Every single thing that has been done has had to be repaired. When I point out the poor workmanship, I'm told that everything if fine, and I don't know what I'm talking about before the repairs are even considered. Some of the problems have been:
The tile floor was installed on an angle and had to be reinstalled.
The quality of the wall tile installation is uneven.
I had to make repeated requests to replace tiles that had been installed even though they were chipped, and to replace a tile that broke when the floor was torn back up. The original "fixes" were to cover up the chips and cracks with grout.
The threshold into the room had to be replaced, and then the replaced again, and replacement is still crooked.
The light fixture was installed incorrectly; the handyman lied about how he installed it, and has now been reinstalled poorly.
The shower door was installed incorrectly, over my objections and the written directions.
After plastering over the trap for my bathtub drain, the handyman said, "most people just tile over" drum traps. He didn't know what a drum trap was, and when I tried to explain it, he waved me away like I couldn't possibly know what I was talking about. It's still plastered into place.
People come to my home generally not knowing what they're supposed to work on, and argue with me about obvious mistakes.
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