I have had the worst experience with A&E Autoglass . I filed a claim on 8/12/19. To have my windshield replaced and informed that I would recieve my rebate shortly after my insurance pays out. Nothing as of 12/10/19. I have emailed and try to reach them by phone and the response, they are merging with another company. It's been way to long. I WOULD NEVER USE THEM AGAIN OR HAVE FAMILY/FRIENDS REFERALS read more

A & E Auto Glass - A&E response in October - Windshield Installation & Repair Near Me - Mesa, Arizona

Setting the appointment: 1 star Called got everything set up except the appointment due to glass not being in stock. This is understandable, what wasn't was the 4 weeks I waited to get a call back only to be told it would be an additional 2 weeks to get the glass in. Install: 5 stars Convenient, fast and clean install. Zero compliants here Rebate: 1 star My install was 4/22/2019 it is now 3 months later and no check. read more

Don't plan on getting a Rebate check anytime soon or even at all!! Others said they have got checks and they have bounced. NSF. Plan on waiting on hold for a long long time. At least. 30 mins on average. I didn't get a call back when I left a message 3 times! I give 2 stars cause my glass actually got changed. A&E auto glass used to be good and send you a check of $120 in the mail. I heard them on the radio and they did a good job the first time, not they have changed policies. I think these guys are in over their heads on false advertising and claims. Now customer service is terrible. I have referred several friends here and I was told I would get 25 dollars for each referral. I have got nothing. Even worse none of my Friends have got their checks either. It's been 3 months now. Installers were decent and did a good job. I even see that they are in a law suit with Gieco now. I won't recommend them to any of my friends. I will just stick to safe pro or someone else who comes through. I will change my review when I get the rebates. read more

Tari Skousen I had my windshield done over 4 weeks ago. The 1st technician glued my stereo antenna in with my windshield leaving me with no radio reception. It took them 2 days to come look at it when the 2nd technician determined he needed to remove the 1st windshield and replace it to get my antenna removed from the glue. The next day he came and replaced it only to try and reconnect my antenna and my radio still wouldnt work. A & E agreed to send my car to a car stereo shop. Its now been 5 days and I went to the stereo shop and had to wait 3 hours only for the stereo company tell me my antenna was broken and a new one had to be ordered. This process would take over 2 weeks A&E did pay for the new antenna and the installation that again took another 3 hours to install Throughout this entire process I had to continually call them and stay on top of them as no one would return my calls or emails. I am out over approx 12hrs of my own personal time on Sat mornin and after work to get my antenna fixed. They have now again not returned calls or emails to compensate me for my time. I will never use them again nor recommend them. Their technicians are not trained properly and they didnt care once my car was damaged. If I hadnt stayed on top of it I am sure they would have never fixed my issue. Their lack of communication and concern was very unprofessional. read more

Had my windshield replaced. Glass was good. Install was good. I had them install tint from my refund money. Tint job is horrible. Dust everywhere. I was told by the installer that if I'm unhappy with the tint i can contact them and they'll redo it. Now i keep trying to contact them and they don't respond. Next time I'm gonna try another glass company. Update 5/4/19: Spoke with Sherolyn. Working to correct tint issues. Update 5/29/19: Scheduled retinting guy did not show up. And still did not receive my refund leftover of $20. Do not use this company. So many other choices in the valley. Others that will call you back and do it right the first time. read more

***update- I have spoken with my insurance company and they are resolving... read reviews on this place before using them- please save yourself the headache. The "business owner" who replied is the exact person who became snappy, called me uneducated, and continued to attempt to belittle me- terrible customer service!*** Do not use this company. The company was suppose to have placed OEM glass on my vehicle- they didn't. When I called back and spoke with their manager on duty (Sheralyn) she was demeaning, rude, and extremely condescending. She stated that I was not "educated", she preferred to speak with my husband or someone who knew more about glass. I do not have to be a "glass expert" to understand that when OEM glass is suppose to be placed, it needs to. This company is a JOKE! Run for the hills and use a preferred vendor. Absolutely shady. A complaint has been filed. I am so extremely disappointed and uncomfortable with this entire situation. Oh and I forgot to mention the technician was very frustrated with the scheduling office mentioning that they are overwhelmed due to radio advertisements and increased leads- he stated that the office continuously makes these mistakes! Just read the reviews for yourself... you can't hide this when hundreds of people are saying the same thing... this is the norm for this company. read more

I have called, emailed and just tried to leave a message (your answering machine doesn't work). I am still waiting for a rebate and also trying to get a chip repair that was supposed to happen with a replacement on another vehicle. I suppose at this point I would be excited with just a rebate because your service is not good. Oh, and i also requested to be contacted on the performance survey I filled out after the initial replacement. Nothing on that one either. Oh, and your website doesn't load property either... Ah, and now I see you aren't paying any one rebates! Lovely. read more

Update. After calmly calling snf talking to them. They did take care of me. I hope no one else goes through thr same bad exp in the beginning. If you do. Calmy talk to them Wow, i do not know whats going on there, the service was pretty quick, but when they were done, handed my fiance a check from January 2019, and our service was done in July, nor he ir the bank teller caught it, but some days later it came back as a fraud check, which put that account negative...i called next day the girl tahy does the promotions or claims was allegedly out of the office. Gave info. Never got a call back, i understand people get busy however after looking at other yelp reviews and google...i dont know how this business is still a float read more

In Arizona the rock capital. It is almost for sure driving you will encounter chips on your windshield. Call A& E Auto Glass Alex at 480-859-1464. Alex had time to fix dame day. Great Service nice clean shop. read more

I had a hard time getting through on the phone, the phone would ring and ring then I'd try to leave a message and the voicemail was full. The appt was from 9:00am-1:00pm and they showed up at 3:15, I had to stay at work late waiting for them to finish. Not very reliable, the windshield did get replaced but alittle much of a hassle for me. And the coupon for Rodizio's grill is for 1 person, so I had to pay pretty much the $120 I had received for my windshield replacement at the restaurant for 3 people. read more

Made an appointment for 9 a.m And for there right around then. They finally came to talk to me at 9:30 to tell me they didnt have my windshield. I understand things happen but all they offered me for the trouble of driving down there and having a ride waiting for a half hour and me sending my ride away and not leaving my car was pretty much the same deal I was getting in the first place. They have a TV in their lobby for people to enter to win for if you leave 5 star reviews. Even that couldn't convince me to leave a good review read more

I contacted them over 6 weeks ago about a windshield replacement on my 2018 Toyota and till the day I have not gotten a return call or every time I call it's "the ordering manager can not find the windshield because it's a 2018 I will call you right back" and no one calls back!!!!! Hello the car has been out for 2 years now!!! I'm tired of calling them 2-3 a week to get my windshield replaced! So I called my insurance company and guess what!!! Safelite glass has the windshield in stock and factory! What's the big deal A&E are you in over your head with new clients and don't want more????? I'm sorry but the "$120" gift card isn't worth the annoyance and ticket risk driving a car with a crack in the windshield that goes along the whole windshield! We will never use this company!!!!!! Waste of time ! And one star only because the girl Was nice!!! read more

Got my windshield replaced through them after hearing all the rave reviews and money back. They came out for it done and tinted my windshield. However after 2 months now, the tint is already falling off the car. Googled the company to get a phone number and I find this, https://www.apnews.com/Business%20Wire/4f62dda11a4042a2abd60e2535a6e915 Not to sure if I will go back to them. They aren't a "preferred shop" for my insurance anymore and now I think I know why. Still the cash makes me wanna go back but not at the cost of insurance fraud or low quality glass/tint and glue. read more

Update as of 7-17-19: Upon reading my initial review, Sherolyn responded offering to correct my service problems and make my experience outstanding. After months of doing nothing, I finally decided to take her up on the offer. Folks.....I want you all to know she came through! I called and gave her a very tight timeline, difficult service location and I wanted all of their incentives. She offered service within my timetable, at the location I requested and got the job done as promised. I swore I would amend my review if all went as promised thus I am standing behind my pledge and giving A&E and updated review of 4 stars. If my initial experience had been this awesome, it would have been a 5 star review. To those who had a poor experience, I strongly recommend you reach out to Sherolyn and give her a chance to make it right. At the time of this review I am still waiting on my $140 incentive and the dinner voucher but I feel confident they will arrive shortly. Thank you Sherolyn and A&E Glass for being willing to recognize the initial service failure and make the most of your second chance! read more

In this review, I am going to name drop some people from this place. First off, I read everyone's review before/after calling A&E... I still went ahead and went on with this.. I was either the first caller or 2nd in queue the 2 times I had called. Both times I had spoken with a gentlemen named Alex. On both calls, Alex was very professional and helpful. I had to get my windshield inspection so I took it to the location stated and got it inspected. Called Alex and he informed he that he was waiting on the inspection company to email him a WO#. Within 15 minutes of that phone called he had called me back to set up an appointment. I arrived on the appointment date and was greeted by a technician named John/Jon. He was very informative on what he was doing and went through and explained of all the chips I had on the front of the truck. He had promised it would be done within the hour which was fine because they have a legitimate movie theater. Free drinks, snacks, and ice cream.. The replacement was done within 30 minutes. Time for paperwork. The front desk lady, Im assuming her name is Kristie since its on the paperwork. She went over everything with me from the oil change coupon to the $140 CHECK. During this time she had explained to me to go online and fill out the form and the check would be processed. She did state that it would take 30 days but when I filled out the form the confirmation emailed states 90 days..No big deal.. I am in no rush since my insurance "preferred" company doesn't PAY OUT anything for a replacement. Why the 4 stars? After everything was said and done.. Would it have been nice to received the check/cash after? Of course.. So I'll play the waiting game. This will either change it to 5 stars and below.. read more

Revised my review. The company contacted me and straightened out the rebate issue. Not sure why they did not sent the rebate as soon as they got paid by the insurance company though. read more

Very unprofessional!! When I called to make the appointment, someone was in the background dropping F bombs. When I arrived this morning, workers were coming and going all over the place and grabbing the drinks and snacks that were out for the customers. It is nice that they have that for the people that work there, but maybe a different location. They added something they weren't supposed to add to the window. I was really upset, but they removed it and made things right by giving me movie tickets. I appreciated that. They also offer a contest to win a TV if you leave them a 5 star review. read more

Last week I jumped in my new truck only to find a 10 inch crack in the windshield. I called my insurance company and they recommended safelite. I had heard about A&E from friends and radio ads so I asked my insurance company to let them do the job. When I spoke with A&E they were great. They were not able to get me on their schedule for the next day but said they could come on Saturday which worked for me. They arrived on time and even sent me a text to let me know they were 20 minutes away. The two guys that showed up were good. They changed out the glass in about 30 minutes. I can't even tell it's new glass it looks perfect. I feel they did a very good job and I do recommend them. read more

The technician was right on time to replace my windshield. He was efficient and professional . Before he left my house a fine line was noted in my windshield. I was told to call the office and they would replace the windshield. The rebate was disappointing. Other companies give an immediate rebate. A & E had an online application that had to be completed. No word on the application yet. I would have given a 5 stars rating except for getting a scratched windshield and the rebate.They came out right on time to replace the scratched windshield and I finally got the rebate. I would use their services in the future. read more

Wow. I love A&E!!! Eric and his whole team are awesome. And talk about work ethic. This owner has it!!! His office is in Mesa. A few months back he was training a new person to get new business and going to door to door in the neighborhood where I was. I was in Ahwatukee visiting a friend and met him. He was super nice, the approach was not pushy and he was respectful when talking to us. Now tell me how pounding the pavement to get new business isn't owning it and setting an example to make it happen? To me that is what being an entrepreneur is about and not only that how to make long lasting relationships. I talked to Eric later and he took care of me like he said he would. A man of his word. His team comes to your house or your work. So you don't have to worry about anything and it is done. He uses great glass and not the cheap stuff that other corporations use. He also gives a better deal than the big guys do. I'm pleased to give 5 stars and would give more if I could. Driving a car safely is key and putting my friends and families mind at peace with a safe vehicle is worth every bit to support Eric and his team. I highly recommend A&E to everyone around the Valley that needs their windshield replaced. Thanks Eric!!!!! read more

A & E Auto Glass - I only go with the best. - Windshield Installation & Repair Near Me - Mesa, Arizona

This is my second time using A&E Auto Glass and let me tell you, I'm extremely confused by the other reviews. My first visit (About 2 years prior) was easy, quick and I walked away with a $140 check that I deposited without an issue. This time, I got my damage verified by my insurance company, made an appointment at the A & E new location, arrived to the team standing ready, I watched a movie in their theater while waiting, had an ice cream and a coffee, it was quick, easy and again, I walked away with a $140 check PLUS a dinner. These people know great customer service. These other reviews are SO confusing as they all seem to be blaming A&E on their own issues. Love this company and have been telling EVERYONE about them. Great job A & E Auto Glass!!! read more

They are the biggest scam ever and you will now notice they will not work with Geico. They install a cheap windshield in my car but charge my insurance for the most expensive one and forged my signature. I still wonder how many people they must of done this too. Update to the response they are giving me. I have talked to the person in the past and they never returned my call after We went over the problem. They are also under investigation with the insurance. read more

I had a great experience with this company on my first windshield replacement in March of this year. They brought me my rebate check when they replaced the windshield and everything was great. I had a 2nd car windshield replaced in April and again the installation went great and I've had no problems or issues with either windshield. There was a small issue with the rebate check but Sherolyn responded to me right away and took care of the issue the same day. I can say the customer service is stellar and I will definitely use A & E again! Thank you again Sherolyn and your technicians! read more

Very professional employees, clean waiting area. Lots and lots of snacks, juice, coffee, soda and bottled water. I even got my truck tinted for a screaming deal. Highly recommend!! read more

Super friendly staff and they have their stuff together!! Right now, their windshield replacement incentive is $140 PLUS Dinner for two at an awesome Brazilian Steakhouse!! I'm impressed with the level of service!! read more

On February 22nd this company came to my house to replace my windshield. They gave me a windshield that has a scratch in it. After numerous calls, voicemail, and emails to the company only one person has ever picked up the phone and has promised to make this right. Here I am on March 14th and I still have a windshield that has a scratch in it. I cannot get anyone to answer the phone or respond to my messages. I would not recommend this company to my worst enemy. I do have a complaint and investigation from the Better Business Bureau launched against this company. there are certainly better auto glass companies out there. The ratings alone speak for themselves. read more

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Well at first is was starting to be kinda rough learning I was an hour late after speaking to the nice desk women and possibly being re scheduled I went and spoke to the managers "Michael & Doug" they made that happen. Windshield is being put in now and I am Thankful and appreciative Thanks guys! Need to add KC & Jason hit a Grand Slam!!!!! Looks great read more

Great place to get your windshield fixed. The first visit her I drove by after hearing on the radio they fix your cracks for free. I had a few small chips they fixed right up. The second time here a year or so later I had them do my entire windshield as a replacement. Driving on the highways in Arizona there are so many rocks I probably get a ding every few months. Anyway, they worked with my insurance got it approved was scheduled the very next day after the inspection. The windshield is brand new and the service was top notch. They have a relaxing lobby with snacks and movies to wait in the shop! Great experience would recommend to anyone near and far. read more

A & E Auto Glass - Lobby - Windshield Installation & Repair Near Me - Mesa, Arizona

Very fast and courteous staff! After a 10 minute phone call I had everything set up and was ready to go. I chose to have the installation tech come to my work. The installation tech Koa, was very polite and professional as well as extremely knowledgeable! I am extremely happy with this installation, Koa made sure to go over his work carefully and allowed me to inspect the windshield after. Koa also kept in contact with me giving me a courtesy call prior to arriving and then again when he arrived. Overall, I would absolutely use A & E in the future and I will recommend this company and the installation tech Koa everytime! Well done Koa and well done A & E Auto Glass! read more

This is truly a family owned and operated company. Customer service is important to them. Even though the phones are difficult to get through it's so worth it! I will tell all my people to use them...and I will give them a heads up about the long wait times. I am so happy I chose them. They are busy and it's for a reason...they have lots of repeat customers...I am one of them!! Thank you A&E Auto Glass for taking care of my Jeep...it's my baby! BEEP BEEP I LOVE MY JEEP YOU ROCK A& E Autoglass. Keep up the good work .. 6/12/19 Thank you A& E .. another windshield replacement and you guys ROCK .. thank you to Eric Solheim for having the best Rep Chris Harp take care of my needs also Tech Jesus Leon was AWSOME ..another five stars . That makes 10 STARS.. REPEAT BUSINESS ALWAYS read more

So 3rd review for this company. I got a call from the owner and they were completely straight up and honest with me. Much appreciated as that doesn't happen much with businesses anymore. Honesty and integrity go a long way. She explained what was going on, why there were delays and offered to get everything straightened out. When I need glass again, and for sure with the rocks on the 60, I'll probably give them another chance. Concerted efforts from business owners to make things right goes a long way... read more

Wow!! These guys are amazing! I've had a few bad experiences with window replacement services...this place is primo! Customer service is on point, everyone is beyond friendly and helpful, particularly Kevin who made this process so easy and so comfortable! The facility is beautiful and very comfortable, leather couches, a fridge with a variety of complimentary drinks from sodas to water to juice boxes and a wall of complimentary snacks!! They have my vote and now my loyalty forever! I also walked out the door with $140 Chase Bank Check and dinner at Rodizios!! Thank you Kevin and A & E Auto Glass!! read more

I had a windshield replaced them about a year ago. They were supposed to mail me my rebate check. After a month or so I thought maybe the check got lost in the mail so I emailed them. There first response was they changed the processing company that processes their rebates. I was told it would take about another month. That time came and went and still no rebate check. The last time they responded to me I was told my check was getting mailed out February 5th. It is now 09/08/2020 and still no check. They won't even reply to my messages any more. read more

I had a crack in my windshield which then turned into a large crack along my whole windshield. In order to keep my self and my family safe, I knew I had to go to someone I trusted to get this taken care of. Of course, A & E Auto Glass is the place to be. They helped me make sure I filed it correctly with my insurance company, and that I was taken care of along the whole process. They made the whole thing so simple, they even came to me to get it taken care of. If you need a windshield replacement, this is the place to go. read more

A & E Auto Glass - The front waiting room is a warm, cozy place to wait for your windshield to get replaced. - Windshield Installation & Repair Near Me - Mesa, Arizona

REBATE CHECK BOUNCED. Referred to them by a coworker. Horrible experience. My check and my coworker's check bounded! Sherolyn (one of the owners, the other is Eric) is very condescending and offensive. She made it very clear that my complaints, nor concerns would make or break them because they have been in business for 20 years. She said they hardly ever make this mistake. The list below proves differently. All of these folks had rebate issues and are from the last 90 days or so. Check the reviews to see them for yourself! SCAM COMPANY, GO ELSEWHERE, wish I had! Shannon M. 8/29/19 Chris R. 9/28/19 Nicole C. 9/6/19 Andy S. 9/2/19 Kelley I. 9/3/19 Brian C. 8/27/19 Josh M. 9/5/19 Don H. 9/10/19 Brandon A. 9/7/19 David G. 8/26/19 Scott B. 8/27/19 Tracy M. 7/10/19 Jason S. 8/26/19 Victoria H. 7/10/19 Bart M. 8/11/19 EH 8/10/19 Suzanne M. 9/3/19 Cs SC 5/10/19 Damon N. 8/13/19 Kristen M. 8/13/19 Victor O. 8/16/19 Mike K. 7/20/19 Kelly O. 9/4/19 Dulce C. 9/5/19 David B. 8/13/19 Ron M. 8/20/19 Jeff T. 8/9/19 Jessica B. 7/15/19 Jordyn W. 9/5/19 Gabriel L. 7/17/19 Paul J. 6/23/19 Brittany H. 6/22/19 C McD 8/16/19 Ran P. 8/16/19 Sarah M. 7/28/19 Ana R. 6/23/19 Dennis V. 7/22/19 read more

Great experience! Contacted the company based on a local radio commercial recommendation. They promptly called back and scheduled to come to my workplace to repair the windshield. Worker gave me plenty of notice of his arrival and finished in less than quoted time it would take to complete the job. Would recommend to others! read more

Great experience working with them. Scheduled an appointment for 2 days after my windshield was cracked. Went into the shop and had had great service. They took my car in just a few minutes after I arrived. There was TV, for which I had the remote, drinks and snacks while you wait. 20 minutes or so later and my car was ready, was handed the keys with a $140 Chase check and a new windshield. This is my new windshield spot. read more

Still waiting on my rebate. July will be a year. Was supposed to be 30 days, then by January. I was ok with waiting until January, things happen. This is dishonest and very disappointed. Need a new windshield for my Tundra, guess who I am not going to use.... read more

Don't go here. The cash they offer is not worth it. We had an awful experience. We decided to take my car to their shop and waited several hours to have the windshield replaced. When we drove off, I noticed everything in my line of vision was wavy and distorted. I turned around and went back right back to their shop. You could see from the outside the glass was warped. So we waited another several hours to have it replaced again. Unfortunately less than a week later, my windshield got a crack and this time they came out to my work to replace it. I thought everything was finally good, until today when I had another huge crack and we had a different company replace it. The repair guy was in complete disbelief as he showed us the molding around the windshield was missing and a plug as well. He also showed us damage the previous installer caused when putting in the glass. Take our advice and don't go to A & E! read more

I would give this company less than one star if I could. I went with this installer because I heard their ad on the radio so I figured they had to have some credibility. Long story short, I had the glass repaired on two vehicles in August 2019. I am still waiting for my two rebate checks and today is March 28, 2020. I get the same old excuses everyone else here gets so I am going to file complaints with the State of AZ Corporation Commission and anyone else I can think of on April 15 if this is not resolved. read more