After my oil change. My truck overheated, no fluid in the reservoir . Called them and was told it's my problem. After further investigation it was just a coincidence that a hose blew off on my way home from my oil change. Not jiffy lube's fault. read more

I loved the service. Your team was awesome! I'd like to speak to the GM or the district manager.

I've been coming here for a long time, but probably forgot to check in ... The service is good, always friendly and helpful; usually I don't have to wait when I go in the mornings or afternoons. As oil changes go, the people working there are professionals and will always ask before adding or replacing bits and pieces. Often they will give a discount if there's a special going on, even if you didn't have a coupon,and the prices are usually good. I haven't had any problems or issues taking the truck in for regular service needs read more

I've been visiting these guys here since I moved here 7 years ago, they do all my vehicles lubing. For what they do, they are always friendly and helpful. I have challenged them in the past and they have offered solutions but they are limited to some services. They usually get me in and out pretty quick. I guess I'll keep coming back until I win the lottery and can have someone chauffeur my fat a$$ around read more

Blonde employee, maybe Vincent was super rude, but get this. We walked in to wait for the service to be performed on our vehicle and this huge young lady with super short shorts and all her belly hanging out from her camisole was sitting behind the desk. I thought that's strange, an employee dressed like that. Everything was hanging out. She got up and went outside. Well after Vincent and Chris were done working on the truck that same chick went out and started playing around with Chris. That's the name on his shirt. Well he grabs her towards him and starts making out with her right by the bay! I asked Vincent are those employees?!?!? He stayed quiet. We got raped with $175 when all we went for was an oil change. Major rip offs! But hey, we got to see Foreplay with the Jiffy Lube Employee film! read more

I had a really bad experience today. I was simply pulling into the oil change bay at Jiffy Lube at the intersection of Higley and McKellips in Mesa,AZ, as nobody seemed to be around, when suddenly the manager Vincent came out waving his arms and yelling at me, asking me what I was doing! He was extremely rude!! He yelled at me about liability issues and simply wouldn't quit arguing! I will never return! I gave one star as without checking the one star box I couldn't submit this review. read more

After a road trip across the US my car had a couple light come on for oil change and oil filter. I had just gotten an oil change before leaving. I came to this pep boys and explained to them my situation. They examined my car and let me know that my lights may have came on but my filter and oil still looked really good. I want to point out how nice it is to have honest people that let a sale go because they choose to be honest. The three men working on 1/4 deserve praise! read more

Bad bad bad......Thursday 11/03/22 the Higley and McKellips completed my oil change and I made a quick trip out of town for the weekend. One of the attendants managed to steal my Challenge Coin stuck in the dash board. When I then brought it up to the manager, he immediately said they are not responsible for valuables in the car. So in 5 minutes they can take what they want to steal and you are stuck with the results. I would not trade here and take Jiffy Lube off my list. read more

Needed a fleet oil change on short notice. Jiffy Lube Team took care of my van efficiently and effectively. Would recommend this location for any service related needs! read more

Went to jiffy lube to get my oil changed as I'm leaving in the morning to drive to Oceanside California for my family vacation. Oil change went fine the tech said they also topped my windshield washer fluid to which I said thank you. I got home and decided to clean my k&n cold air I take air filter and re-oil it. When I opened my hood I noticed that my cap wash missing to my washer fluid. I looked in my engine and could not find it so I called the shop and spoke with Jayce Dalton. He listened to what I said and then put me on hold after speaking with the tech who worked on my car he said, "when the tech opened your washer cap it broke and fell down near the wheel well." Then I asked him why didn't they tell me. He said, " well they found it and put it back on but it was broke" to which I replied why didn't you guys tell me that it was broken or needed to be replaced if you added fluid to it and it broke off that information should of been given to me. Just being honest and up front would of been better than me driving miles home and now not having a cap because it's nowhere to be found so now I have to use tape until I get it replaced. I asked him for the techs name who worked on my vehicle so I could speak to management about it because it's annoying that I had to come home and open my hood to find my washer cap is missing. I understand it's a small part but it would of been nice to know that it was broken so I could if kept it in place. He would not give me the techs name so I said I would look at my invoice and found it. It was upper bay tech Armando G. But Destiny also looked under my hood and didn't say anything as well. After paying $103.84 it would of been nice to know I needed to replace a part that they broke off. I will be calling the manager Michael Triebly Monday to speak with him as I will not be going here in the future and I will be talking to my manager of my company that has a fleet account with jiffy lube to let him know that this one close to our shop is dishonest so we won't be using them for business. Follow up so when I left for my trip I noticed my check engine light came on which put my anxiety through the roof since we were halfway to California. I stopped at an auto one to have them check my engine code to see what was going on and the engine code was related to oil viscosity. To make a long story short jiffy lube also put the wrong oil in my engine and I had to get an additional oil change which thankfully for me I went to valvoline who did it for free after hearing what jiffy lube did and how they even put the wrong oil in my truck. I will never go to another jiffy lube again. read more

Jiffy Lube - Missing washer cap - Oil Change Stations Near Me - Mesa, Arizona

Nothing jiffy about it. Took an hour for the service. It wasn't busy. I told them to not bother with the filters. I just replaced both of them. They did anyway. I asked to have the tires set at 40 psi. (They're not stock) they are at 33 and 34 psi. Tires weren't checked obviously as truck manufacturer recommends 35psi. 3 times ago I got home and my truck was leaking oil. They recovered nicely by coming to my house and fixing. But never again getting service here. read more

First, you add a shop fee at the end after the work is done when your coworker said he would finalize cost and let you know before starting the work when I asked originally. You should not have started the work before giving the total cost if you are going to add fees. You have the price per oil change advertised plus additional oil amount needed depending on the vehicle, and expected taxes added to that. That's all fair and expected. But adding shop fees at the end is false advertising. It's simple include the "shop fees" to the advertised cost of the oil change. That way the costs can be accurately compared with competitors costs. It's about the principle. The other principle violation was a complete lack of customer service by the manager. I can't remember his name...chubby..glasses...bearded.. long hair...we'll just call him asshole. So when the customer has a problem don't just shrug and blame it on corporate...and then get short and tell the them to "go to Walmart next time" when they take issue with the added cost asshole. Maybe I will go to Walmart next time. I've been to other jiffy lubes and it's always been good service and have never had a complaint btw. This one really is subpar. read more

This place is in shambles. I rarely leave a bad review but the service was just so bad. I called before coming in to see what the wait times would be and they said 10-15 minutes. I immediately went down thinking I'd be able to get my oil changed very quick. I ended up spending over 2 hours there and they couldn't even change the oil filter because they didn't have the tool (I drive a Toyota 4Runner so it's hard to believe common tools aren't required). I eventually ended up having to go to a different Jiffy Lube to get it changed. read more

The young man who greeted me at the Higley location was very nice & helpful. I can't say that for his manager, Barker, who was dismissive and rude to me at the desk area when I arrived as well as when I paid. He didn't go over any of the work they did and I even had to ask him how much I was paying as he rang me up and told me to enter my cc. Then, he waved me out of there saying "Your vehicle is parked outside". I went outside and my car was far away in the lot...I had to look for it lol. Maybe he needs some CS training? I won't be going back. read more

Worse oil change I've ever received. It's like they don't even know what they are doing there. They did not screw on my under shroud after performing a routine oil change. Allowed me to drive off the premises with my shroud dragging. I advised them of the situation and they had the audacity to tell me I brought it in that way. Now several repairs later there mistake has cost me over a hundred dollars and my own personal time. I can't believe they zip tied it and called it good. Like seriously where did they even place my original screws. If you want things done right folks this is not the place to go. read more

Didn't vacuum the floors, test batteries, fill window washer fluid even though these are on their checklist Didn't have my oil filter, 2021 truck, fortunately I thought ahead and brought my own. Overcharged for the amount of oil. Who knows what else they skipped. read more

Amazing, quick service! I was at the Higley and McKellips location today getting a much needed oil change. Wyatt, Samantha, Anna, and Destiny were the crew today and they were so incredibly nice and helpful! They did an oil change, filter check, and wiper blade change all in less than 20 minutes and I was out the door! 10/10 recommend :) read more

$99.99 for a fuel filter? What a rip off! None of the complimentary services were performed! After paying $234.08 I should have at least got the COMPLIMENTARY services ! Motorcraft fuel filter from Ford is nowhere near that price! Autozone $19.00....NEVER AGAIN will I go back to Jiffy Lube! read more

If you're looking for a super quick, in and out oil change experience than this is your place! After you pull around to the backside of the building someone will come and greet you shortly. They do a quick inspection of mileage, filters, etc. and come inside to give you a quote for service. I normally pay in the $65 range for synthetic which lasts me 5k miles so I don't have to come back so often. They always suggest I change my cabin filters, but you can make them last a little longer if you take them out and clean them off yourself between services. The best part is you're normally only there for less than 15-20minutes which is worth paying a premium for oil changes! Keep an eye out in the mailers and newspapers- they always have coupons available to use! read more

They said I had a blown head gasket. Wouldn't change my oil. I don't have a blown head gasket.

We had oil change and they put Freon in A/c three months ago! 7 days after we returned because the gal at the counter told us the a/c service was guaranteed! Now every weekend we return for our guaranteed money back for the Freon because our a/c only worked for 5 days WE Still Can Not get our Money returned!! The story the manager there gives us , is that his regional manager will call or give him permission to return Freon money! Are you kidding!! STAY AWAY read more

Not sure if these people at this place do not know what they are doing but had to go here for a quick oil change and came out leaking oil everywhere... These kids didn't replace or even put a drain plug gasket on after they changed the oil. Steer clear of this Jiffy Lube read more

Don't go here. They are liars. Maybe its because I'm a woman and they think I won't check. I went here for an oil change and when leaving the guy said he filled my windshield wiper fluid... which was a LIE! Because I don't have a windshield fluid reservoir so there was nothing to fill! When I called him out he wasn't even apologetic and just said he would take it off the report... he also LIED about checking my air filters, he said they looked fine... I checked them when I got home and they were filthy!!!!!! TWO LIES! Never again Jiffy Lube!!! read more

Jiffy Lube - Lies on lies - Oil Change Stations Near Me - Mesa, Arizona

See all

Id give zero if I could, one The only place the prices were on a screen, that continuously changed. And barely seen, two wasn't given the price until truck was in bay. 126 dollars just for an oil change, not only that truck was backed into a tree leaving scratches. When called to complain I was told that they were the manager and they personally pulled my truck in. Well I saw it happen with my own eyes, the tree moved when I mentioned that he said.. It was low hanging branches,no no it wasn't. Lying, incompetent and HIGHLY expensive, the only reason this was an option because my regular 40.00 place wasn't open. read more

Pull up in my 2002 BMW. NOT EVEN OUT OF MY CAR, big guy, red shirt comes out to me and says, "What's going on here? Oh, no, no ,no! I don't have parts for your car!" So, I said, "When I called yesterday, I was told that it could be ordered and would just take a few moments longer while it's delivered." Big guy in red shirt and bad teeth replies, "Well, we're on backorder about 3 weeks. Go to Jiffy Lube on Power and Broadway." I guess hillbilly was expecting a run on BMWs to come his way that inventory is so long to replenish! So, here I am. Jiffy Lube at Power and Broadway. In a bay and getting my oil changed. I guess all the BMW parts were delivered here. Thanks for the tip, hillbilly. read more

Drove up to Jiffy lube and 2 bays had cars in them. I waited for several minutes and no one would let me know which lane to pull in to-even though 2 of the 4 employees made eye contact with me. I pulled behind one and expected to have someone say something. Nothing, 10 min. later, a worker came over and took my info. He said he'd get me a price. 20 minutes later, no contact. Neither of the cars moved. All told, 30 minutes with no pricing, movement, or progress. I had to go because I couldn't just wait for that much time with no service at Not-so-Jiffy Lube. read more

Great and fast service, Dustin was very helpful. Oil changed in about 20 minutes and they didn't pressure any additional work when we said no. When the work was done they gave us an update on all our fluids and tires read more

So I get a coupon for $14.99 at Jiffy Lube... and I literally spent probably 45 minutes of my morning trying to go to a Jiffy Lube and get my oil changed and all of them all started out with the same spiel well it's going to be $45.95 and a $2 service charge to even service your vehicle and you're probably better off going somewhere else and I'm just like flabbergasted that literally three different Jiffy Lubes were trying to convince me not even spend a dime at their store or use my coupon or anything I didn't even tell him about my coupon until the very end of the conversation and they were like oh you have a coupon cool. and their customer service is horrible never ever go to Jiffy Lube I am so annoyed with them normally I don't do posts like this but I guess it's cuz I'm getting older and nuttier but man Jiffy Lube sucks don't ever go to them I never will! read more

As soon as I pulled up, I was kindly greeted and taken care of immediately. The customer service here is fantastic, and the speed of service is exceptional. I came in for an oil change and air filter change, and wasn't over sold like a lot of places do. I will definitely be going back for future services. read more

Great service EVERY time. These guys never push me for add on that I don't need, but always keep me informed of the status of air filters, spark plugs, etc. I am a repeat customer, bringing all of our vehicles here, and I will be a repeated customer long term. read more

Went to this location for an oil change, albeit an expensive one. To my most unfortunate of experiences, I had the un-pleasure of dealing with Rob, the manager on duty. His lack of customer service skills amazes me that he would even be considered for a manager's position. His rude and lazy behavior would be an embarrassment to a company that had managers who cared about how they are perceived by the public. Maybe he is just a warm body they need to fill the position. Well, for whatever reason they continue to employee that Neanderthal, I for one will not make the mistake of dialing that company's phone number again. Customer service goes a long way in business. Rob, here is your review that I promised. Have a nice day! read more

These guys are great! Always quick, never try to screw me, and always do a great job. It is the thing I hate most, man stuff. Changing oil and stuff always sucks. But these guys are so quick and pleasant I don't mind it. They always treat me like a lady opening doors etc. not bad at all. :) read more

They got me in and out quick. These guys did a great job and I didn't feel like they were trying to sell me a bunch of stuff I didn't need. Go here to get your oil changed and periodic maintenance taken care of. read more

Nasty place (restroom was cleaner than the lobby/waiting area). Nastier people -- Took my payment for oil change and tire rotation, gave me the specifics of the services and told me the floors had been vacuumed and exterior windows had been washed. Got in my vehicle -- to the same litter on the floor and dirty windows!!! HAVE TO WONDER WHAT ELSE THEY FORGOT TO DO???????? read more

I am still in shock at the gouging I received for an oil change and tire rotation. I was overdue for the oil and couldn't find anyone to take me for 2 more weeks so I went to the only place that was open on Sunday. $120 for this service? Thank God I had a $20 coupon! I have never been charged for a tire rotation with an oil change. And I have never paid over $50 for both oil change and tire rotation and this includes the oil filter. That is what I paid my previous change/rotation, and yes, for synthetic oil. The tire rotation wasn't even done on a lift. I don't even know if they really rotated the tires because they pulled my car up the side of their building and I walked outside and saw my car on a car jack with one tire off. For all I know they just put that tire right back on cause I didn't hear the drill for that long. And the one guy brings my air filter in to show it to who I guess was the manager, to see if it needed to be changed. My husband just replaced it 2 weeks prior and it was brand new. Stevie Wonder could have seen it didn't need to be replaced. I guarantee you at this price and under knowledgeable staff I will never go to Jiffy Lube again! I have been totally ripped off! 06-20-17: I received a call from Jiffy Lubes district manager. He told me the reason their prices are so high is they are not a repair shop where they can make money on additional services. He said I paid for the convenience of not having to make an appointment and they use better quality oil then other places. I was in total disagreement with him. I have gotten oil changes at other places that use quality oil and have never paid more than $50 and that included tire rotation, oil filter, all my fluids checked and topped if needed, and some also vacuumed my vehicle. My husband just got this service done at the Ford dealership for his F250 truck. Dealers have a reputation of overpricing and he paid $54 out the door! Yes, tire rotation included! I told the DM I never in my wildest dreams expected to pay $100 for this service. Had I known in advance I would have waited 2 weeks and made an appointment elsewhere. He made a comment that price is told before any work is done. Not in my case! The price I was told was the $20 for tire rotation and since I had a $20 coupon I was OK with that. There are no prices posted anywhere and again never expected that high of a cost. The oil price is a crock too because Jiffy Lube buys in bulk. And convenience of not waiting? I don't wait at fast food restaurants either but they don't charge me for convenience. Bottom line is Jiffy Lube gouges their customers and they don't care that they do this. Take the time and make an appointment to have this service done somewhere else! 10-08-17 - UPDATE: Just wanted to let consumers know I had my oil changed and tires rotated yesterday at Big O Tire on Main Street east of Val Vista for $25.57. Yep you read that correctly. And this was for Semi-Synthetic motor oil like Jiffy Lube charged me for. Wanted it out there for everyone to know if you go to Jiffy Lube you will totally be ripped off for a service you can get elsewhere at a much lower cost. read more

They didn't check ANY of my fluid levels like they say they do under their list of services that are included with an oil change. I even mention to the technician that my car had recently been overheating when it was sitting still, and they still didn't check to see that I had virtually zero radiator fluid. Now my car has major damage, it would've been nice if they could've given me a heads up before all of this went wrong!!!!!! Is it because they take advantage of women or all of their customers in general? read more

Jiffy Lube ' s Signature Service was just that! The best. Courteous, professional and knowledgeable. First, I was greeted before I even left the vehicle then escorted into the lobby. Offered refreshments and shown the TV and the restroom. Checked my car history and offered the dealer recommended services. I just wanted an oil change today. They explained the oil differences and benefits of each. They also cleaned the windows and vacuumed the car. No high pressure sales. Just good old fashion "signature service" from all service members at this location. Well done and keep up the good work. This is coming from a guy who is located on the East Coast. read more

Because the guys who work at this location are super friendly, I give an extra star BUT they are also super slow so expect to wait a LONG time even when they aren't busy. Note; this location only has two bays. read more

I went to Jiffy Lube for a regular oil change today, store # 2998 in Mesa AZ, and now my car is un-driveable! They broke a part on my radiator and to fix it stuck a bolt in the hose and a screw in the other side and sent me, my pregnant daughter and my 3-year old grandaughter out on the road with it. Luckily I wasn't far from home because we pulled in the driveway and fluid was pouring out of the car from their "repair" job. Josh Peterson, the manager, did the repair himself, I could see him working on it from the window of the waiting room where I was watching. He sent me into the waiting area and told me I could not stay out by the car and see what he was doing. Now I know why. Josh Peterson should and probably will be prosecuted. recklessly endangering me and my family is unacceptable. read more

Have always had good experiences here. Friendly, professional, no hardcore upsell of extra services. Have a few Jiffy Lube's near my home and this is my go-to location. read more