Price are right 24 axis seven days a week is light up as a football field and Cameras all over the…read moreplace yes I do recommend this place

The best storage facility in South Texas! Secure, neat and tidy, and the staff is very prompt in…read moreaddressing any issues you might have with your storage. I store a boat and travel trailer at Bettis and could not be happier.

Not gonna lie, I have a hate and love relationship with this storage…read more Let me start on a positive note with the things I actually like about this storage. The location of this storage is great for those who live in downtown and it has a very quick access to the highway, which I think is convenient. The buildings are pretty well air conditioner, and the elevators are spacious. Overall, they keep the buildings pretty clean and staff working there has always been helpful. However, one of the main reasons why they are getting on my nerves is their constant annual price increase. I've been a customer for almost 6 years, and I am now paying almost double the amount from when I started which seems ridiculous. The ongoing increments just feel more like a way to kick you out, than actually keeping you as a customer. Anyhow! Besides the insane prices I currently pay, as of lately I've seen a lot of issues with either the gate not working, the door to access the building not working, no cars to move stuff anywhere to be found. Overall, if you are looking for a storage for just a couple of months I think this place is for you. But if you are looking for a "long term" type of storage, beware of their rates and price increases!

I've been with this storage facility for about four months, and my rent has already gone up by $90…read more After I reached out, they did lower it by $30, but that's still a pretty significant increase in such a short amount of time--and they've refused to work with me any further. Just a heads up to anyone considering renting here: keep a close eye on your monthly bill and be prepared to call when (not if) the price increases. Also, there always seems to be something broken (doors/elevators), carts are rarely available when you need them, and I've even seen a homeless person walk out of one of the buildings, which raised some concerns for me. Overall, it's been a frustrating experience, but they stand by their prices because it's a "prime" location. It's not...

I have been with them for years it's a great company. The customer service is very helpful, and I…read morelove the management.

I hate leaving negative reviews, but this location has now given me problems twice…read more I won a storage auction and spent two days calling the office to schedule pickup. Every call went straight to voicemail, and none of my messages were returned. Because the deadline was approaching, I finally drove to the location in person. When I arrived, the employee was outside with her dog and told me she was on lunch. Trying to be respectful, I asked what time she would be available so I could either wait or come back. She told me 12:30 PM. When I checked my watch and mentioned it was already 12:38 PM, her attitude immediately changed. I simply wanted to know whether I should continue waiting or leave and return later. To her credit, she did come back early and assist me, but when I explained that I had been trying to reach someone for two days and would have gladly made an appointment if anyone had returned my calls, the conversation became defensive instead of addressing the issue. What made this even more frustrating is that this is not my first bad experience at this location. The last time I won an auction here, the previous tenant's lock was still on the unit, preventing me from accessing it for two days. Management eventually refunded me and allowed me to keep the unit, so I decided to give this location another chance. The real issue is not one employee or one bad day. It's the lack of communication and poor customer service. Returning phone calls, maintaining accurate office hours, and treating customers professionally when they raise legitimate concerns should be standard. Storage auctions already operate on strict timelines, and customers should not have to chase down staff just to complete a transaction. Unfortunately, after two separate negative experiences, I cannot recommend this location.

I have rented twice from them or perhaps three times. They are close to home and easy to access…read more Signing up online is a breeze. It doesn't take long to sign in and get my keys and takeoff. The return is easy as well. No worries at all they had everything I ordered. My only issues I don't feel confident to drive it so I always need someone else to drive the big U-Haul.

My wife and I used this location to rent a U-Haul truck when we moved from the south side of San…read moreAntonio. We were able to reserve our moving truck of choice online for the specific date we planned on moving, and we could also put in estimates for how many miles we were going to drive/how long we would need the truck for. This allowed the company to create a rough estimate upfront, so it was nice not to be blindsided by any additional fees or costs when we came to rent it the day of. When we got to location to pick up the truck, the owner was a blunt, very straightforward, no BS type of personality. The other reviews of this location seem to paint the owner in a negative light. Yes, he's a little rough around the edges, but the owner will get you what you need, and without any hassle. I would highly suggest calling ahead to know what items/documents you need before you come to this location to rent - proof of residency, drivers license, a witness to verify your identity, to name a few. Otherwise, if you show up unprepared, the owner will not be as helpful as you'd like. The equipment itself is pretty standard and up to date, no complaints there. Overall, if you're someone who's on top on their stuff when moving, using this location should be a breeze.

Excellent service with the staff. The manager is so kind and helpful. She goes out of her way to…read moretake care of you. Very clean and reasonable in my opinion. I highly recommend this location.

The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.