I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is…read morea subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. .

We have been customers of black hills energy since we moved to Fountain CO. Our current address…read moresince Sep 2001. We signed up for.the "Appliance Protection Program" ever since. Covered Washer & Dryer, dishwasher, refrigerator, furnace and AC. Today I called about a dryer repair and was told we only have Water & outside lines. They have NO record.of us ever having any services. I told the guy I spoke to, Jose, that we have had somone out for all services. They have NO record of it. So WHO deleted our pasted history??? They said I could sign up today for $49.99 mo they but have to wait 30 days for service. They are charging higher prices and the service is getting less and less. Very, very unhappy customer here. Then I looked up reviews and see other people submitted complaints. I also send in a complaint to the BBB. Lousy services....

Signed up for Solar with them, after signing the contract there is no contact. Showed up to my…read morehouse while I was gone to install the panels without my knowledge. Also the panels are not active and doing nothing. AVOID THIS COMPANY. I cannot get in contact with anyone at all to get any answers or help. TOTAL SCAM!!

I write this review to the credit of Ablaze Energy. They are…read moreso polite and friendly and they follow every step of the process to assure satisfaction to the customer. I have been thrilled with having them install my solar system. I thought I'd send an email that I sent to the construction superintendent to thank them for the great job and fantastic crew. Richard Reyes I am sending you this email to tell you how great Jon and his crew were while installing my solar panels. The crew were constantly busy with no stand around time or confusion. Jon gave directions to them and they immediately went to work. They were very polite and respectful to me. There language was appropiate at all times and they were very professional. I managed crews most of my career and what I observed with Jon's crew is exactly what I always expected of my crews. Jon was a great example of a good leader always expecting high quality work from the men. They were a crew that you and the company should be proud of. Tom Van Buskirk

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.

Xcel energy was in my neighborhood replacing powerline poles this week. They left my house with a…read morewire connecting my house and the pole hanging less than 6 feet from the ground. When I called to get support, they said that a technician would come by to fix the wire. So I waited home all day, the technician never came, and when I called to check if they were still coming, the representative said the technician came & that all Xcel lines were OK!!! So they lied about the technician coming AND I have a blatant safety hazard in my backyard. Literally insane. Xcel should not be able to do business anymore, no wonder they are so many downed power-line related disasters.

Pay through the roof and these clowns Jerry rig my power line after TMobile Fiber cut our line…read more United Clown works refuse to come and fix this for another week. We need more options in Colorado.

This is an APPALLING, HORRIBLE company!!!…read more They care NOTHING for their customers. Calling them does nothing. They will transfer you to random departments who cannot help/assist and force you to call back. If you are struggling with making pymts they will up charge you over and over to receive a 'deposit' that then cannot be used if struggling. You cannot reach billing, you must pay outrageous balances to restore service.

Their customer service is great although one must go through a lot of hoops to get a live agent…read more Bottom line, CSU is a monopoly and they can do whatever they want, charge whatever fees they want and we must accept it because what else are we going to do?

Overall our experience has been fine. We appreciate how easy it is to set up and get things rolling…read moreand have had no issues with the company or pricing in 2 years. We have had reliable service, outages fixed quickly, and have had no issues with the surcharges implemented during high use hours, and we are a family on disability. Calling in is simple and the online portal is pretty intuitive. We don't appreciate how quick they are to cut services though. An elderly neighbor passed and despite the judicious work by her niece in Washington state to take over her estate before she died, missed a payment recently and services were cut without question. This does seem like a pretty heartless policy that can cause real harm to the vulnerable. Hence the -1 star

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.

Not a first world power supplier and incapable of serving first world users. Routine weather events…read moresavage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator.

Neil Smith help me to get new residential trash service set up. He was extremely thorough. Made…read moreeverything understandable because with trash pickup there's always all kinds of policies on extra things outside the original trash cart. He helped me to understand the ins and outs trash pickup. He was very professional and patient. He wasn't upset that I called instead of using the website. I had a lot of questions and extraneous circumstances to find out about. And hematically went through everything with me. I really do enjoy giving him five stars!

Neil was my customer service rep today. He was very helpful and helping us get a 95 gallon garbage…read morebin. Neil was. helpful and kind.

i just moved into my first apartment and have never set up electricity before. When I asked the…read morewoman on the phone a clarifying question, she responded extremely rudely repetitively until I hung up. I guess I will be living by candlelight now!

I am beyond frustrated with Xcel Energy…read more The power goes out far too frequently, and what is even more infuriating is the complete lack of communication and transparency with customers. We are expected to pay increasingly outrageous bills while receiving unreliable service and little to no meaningful explanation when the power goes out. Customers should not have to constantly wonder when their electricity will come back on, why it went out, or whether anyone at the company even cares. We pay our bills. We hold up our end of the agreement. Xcel Energy needs to hold up theirs. And when customers actually try to get answers, customer service is extremely frustrating. Representatives constantly pass the responsibility from one department to another and refuse to take ownership of actually resolving problems. Customers should not have to spend hours chasing answers and accountability from a company that we are paying hundreds of dollars to every month. The cost of electricity is already putting enormous financial pressure on families. People are struggling to afford basic necessities, yet we continue to receive bills that feel completely disconnected from the quality and reliability of the service being provided. At this point, it feels like customers are viewed as nothing more than a source of revenue. There needs to be accountability, better communication, more reliable service, and actual concern for the people who depend on this company every single day. People are suffering. We deserve better than excuses, silence, and enormous bills. Xcel Energy needs to start listening to its customers and treating them like human beings--not just account numbers.