Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my sidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care. read more

Xcel Energy - Before - Utilities Near Me

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Not a first world power supplier and incapable of serving first world users. Routine weather events savage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator. read more

Man... This could take ALL day on what I have to say about Xcel energy. For today I will focus on the fact that I've lived in Colorado for 40 years and in the last year living in Johnstown I've experienced more power outages in this last year than the other 39 years of living here!! And they're not just a power outage here for 15-20 minutes they are for three to 24 hours at a time. Do they reimburse us for any of it? NO, do they give us any kind of discount on our bills? Ha don't make me laugh. And energy is a monopoly so, it's not like we can even change providers. read more

worst power company I've ever had to deal with. I have lived in Denver for a year and the power has gone out more than it ever has in the 37 years I've lived in California. I can't wait to get out of here and away from this awful company. read more

this is the worst possible service/company I have ever experienced. They shut off power randomly, and do not communicate when it will be restored, and they do not invest any of their money into improving infrastructure that protects against high winds or risk of fires. While their shareholder profits have increased considerably over the years their service and electricity infrastructure has not improved at all. Xcel energy is the perfect example of why monopolies should be illegal. read more

Because they can't beat the weather or be smarter than the weather, this stupid company wants to shut businesses down, no heat warmth or comfort in your own homes. Don't turn my damn power off. Learn how to be better than the storm!! This is garbage and Colorado isn't worth moving to anymore. This place is the lowest it's ever been! read more

XCEL ENERGY came out (unannounced) to replace some meter parts. During that visit, technician stated that my exterior gas line (servicing my gas grill and fireplace) was leaking in a particular location, requiring a licensed plumber to repair. Plumbing company came out and found no leak after checking 10 times. read more

Xcel cut my internet and phone lines and didn't even tell me I reported a downed power line in my yard to Xcel, and the next day they repaired it. In the process, they cut my internet and phone lines. They didn't tell me (the only way I knew is that I happened to see their truck drive away) and they didn't call me. They left the cut lines draped across my yard. They didn't contact anyone else to come fix it. I had to wade through 7 levels of phone menus to finally speak to someone, only to have them tell me it's my problem to deal with. read more

Xcel Energy - Utilities Near Me

Absolutely the worst. They monopolize the market so you have no choice but to use them, but the power is constantly out. They charge ridiculous prices and charge you more during the winter months, but never explain a single outage and if they attempt to They blame the local towns. Its insane that this is allowed to happen. Perfectly clear 90 degree day and I've been with out power for 4 hours. Website says at least 2 more to go... read more

Today June 20. Outages every 7-10 minutes from noon to 830 so far. No bad weather just poor maintenance and poor leadership

I needed some branches removed from on top of the wires. They sent some very courteous guys out within a week and took care of it! The streetlight in front of my home went out. I reported it online and they fixed it within a couple of hours! Great jobs! read more

A guy stopped by to inspect our gas meter and detected a gas leak that he said he would report. They thought it was important enough to stop by when we weren't home a few days later. A card was left on the door with a phone number. No one answers this phone or returns phone messages. Customer service said they could not give us any other number. I gave up trying to reach XCEL. Six weeks later we get a call back and was left a different phone # that no one answers either. read more

Frequent power outages in Golden, Co. I called to ask what was going on and they blamed the city for it, not their aging and neglected infrastructure. They are replacing every transformer and they decide to do it in during the day or right when everyone is getting off work. DO THIS OVERNIGHT!!!! This is what happens when you let monopolies exist. They forego basic maintenance and upkeep to chase profits. read more

Absolute worst! We have traveled all over. We have been in hurricanes, tornado outbreaks, bad wind storms, and even snow in areas that never get snow. We have never had power issues. Yet, in the two weeks we've been visiting this area of Salida, our RV campground has lost power 5 times and counting. Upon reading a news report, it shows that this is super common for this company. It is known for not being able to keep the grid up, bills going out on time, and other issues. This is so annoying that in an area dependent on tourism, you can't keep the power on for your guests or residents. There is no reason for this many power outages. Put some money into the infrastructure and do better for those who depend on you. I can't imagine living here full-time and never knowing if I will have power in the Winter when I need heat or AC in the Summer when it's hot. Shameful. You need to care more about your customers and do better! read more

Worst customer service ever! Twice in a row, 2 agents - 1 transferred me without letting me know, 2nd pretended she couldn't hear me. Xcel came out and ripped out our regular meter that we paid more on a monthly basis to opt out of smart meter. We are moving in a month and part of the opt out is that you have to pay for a smart meter for the next person moving in (what a scam!). We're a month away and a 3rd party company came today without an appointment or any heads up what they were doing. My husband called the police because they were banging on the door after they invasively changed out meters without our approval. Absolutely the worst. read more

On November 1, 2024, I called Xcel to request vegetation management for debris on my property that had been left after a vendor hired by Xcel cut vegetation the night before. The representative informed me that a request would be submitted to vegetation management for assessment, but they did not provide any timeline for follow-up. I was advised to call back in a week if I hadn't heard back or if no one had arrived to clean up the debris. On November 6, I called Xcel again to follow up on the status of this request. I spoke with a representative named Amy, who was uncooperative and, in my opinion, quite rude. She informed me that Xcel would not be cleaning up the debris. I explained that I had already called the previous week and escalated the issue, and that a vegetation management request had been initiated. Amy confirmed that the request was still open, but insisted that Xcel would not be responsible for the cleanup. I asked her to transfer me to a supervisor, but she told me that no supervisor was available. When I insisted on speaking to a supervisor, Amy then claimed it was not part of her training to escalate issues to a supervisor. I pointed out that during my previous call, a representative had successfully transferred me to a supervisor. However, Amy was unresponsive to my explanation and did not address my concerns. As of now, multiple truckloads of debris are still on my property, posing a serious safety hazard, especially with the current weather conditions, including wind and snow. I have now spent over 8 hours on the phone attempting to resolve this issue, yet no progress has been made. I am extremely frustrated by the lack of resolution and am requesting immediate attention to address this safety concern. read more

It's been 18 hours and the power is still out to half the apartment complex. There was a guy working on it, but I guess he went home by 9 pm, although they sent out emails saying otherwise. But with no truck outside the complex, it's pretty obvious no one is here anymore smh. They sent out alerts about restoration time all night but no one was even here working on it. They sent a false restoration email but no power to half the complex still. If you don't have an ETA just say so. read more

I just received a notice from Xcel Energy suggesting homeowners should subscribe to paying $5.50/month to another company (Homeserve USA) for a home protection insurance plan for the natural gas and water service lines to our house. Xcel should not be in anyway connected with another company providing such coverage as this as the need for this protection is extremely remote with the very good materials used for these service lines to most houses in the US. This appears to me as a scam by Xcel and would not doubt they are getting a kickback from HomeServe USA. These two companies are obviously connected as the mailing offering this coverage came from Xcel Energy. Disgusting. If I could cancel my service I would. read more

Absolutely the worst! They made a mistake and charged me $2000 for a house that I no longer live in... today is November 2024 I moved out in January 2024 they have not refunded me the money. They have admitted it is their mistake but every time I call I get put on hold for 30 minutes - and hour plus each time, anytime they actually speak with me they give me the run around and tell me "a supervisor will call you to handle this" yet NO ONE HAS CALLED ME. It has been 11 months! This is RIDICULOUS! read more

Every time I try to call it's at least an hour wait, do not recommend. It was mandatory to sign up with them for my apartment complex and calling them for anything is a hassle read more

There are SO many reasons. First of all every answer was, "It's a new policy". I moved out of the townhome I was renting. My son-in-law and daughter are living there now. I am told because there is a balalnce on MY account, they won't turn it on in THEIR name. Then the manager/supervisor that called me back said he would shut it off even though I had just told him my daughter WHO IS PREGNANT and HER SON are there and he was going to turn off their electricity...that is pretty cold, disrespectful and out right crude. Is this how you teach your employees to handle things. Please, pull the phone calls. Yesterday, 10/15/2024 about 4:00 pm. Cold employee you have there too. 2nd call was made by my daughter to pay the DOWN PAYMENT!!! That employee was at least decent. THEN, today, I received a call from a supervisor or manager whoever he was. Please pull that tape too. Didn't say his name only that he was following up to see if I had any other questions. When I asked him about switching the account into my son-in-law, I was told there was no date next to the landlord's signature and becasue the KIDS, my daughter and son-in law, have lived there with me, it cannot be switched becasue of an address check?!?!?!? Really?!?!? I can't move and let them take over the responsibilites of raising their family?!?!?!?! Oh and the last call, because I said it was bullshit, he hung up on me. I would like to talk to someone with the Public Utility Comission. It's sad that Xcel has the MONOPOLY in Colorado and we have no other choice but your stupid company. This is not the first time I have had issues with you and I know plenty others that have had also but we are all STUCK with a crappy company that makes policies to APPEASE their sales and profits from the poor. I could go on and on but unfortunately, I have to work and NO MATTER WHAT, YOU WILL ALWAYS HAVE THE LAST WORD!! Yes, please contact me so we can discuss this further--- And I bet there will not be one decent human in Xcel that can or will contact me. Hope you have better luck with this company than I ever had... read more

Zero stars!!!! Have a fix it ticked yall never came to do.. then come back to tree trim and break, leave a mess, and ruined shit along the way!!!!! Hope all my neighbors have candles and wood bc your not ever aloud on my property again.. private property. Wanna give a fuck you to customers?! Make sure you pick the right ones! Good luck getting to a transformer when you mess my shit up and move along.. try the neighbors behind me. Bc after u left yet another mess for me yall can kiss my ass!!!! Broke fence, broke small fence to my raspberries (and even mess the half them up!!! That's been here for years!l broke my roof to chicken coop, tooke half my cherry tree. Butchered my apple tree, shaved all but one side of my pine tree... never been a issue tell this year? AlwYd trim but not butcher!!!!!! Not to mentioned the tracks from ur shit driving into my yard, broke my dog kennel fence, had to take my other fence down and u put a fix ticket in and I'm still waiting for that... yea... stay tf away​ read more

Power went out about 3 pm on Capital Hill just a few hours before a huge snow storm. The firemen were there within minutes, Xcel trucks were close behind. They had as many as ten, maybe more, trucks and over a dozen men working. At one point there was four lifts hovering around the problem pole reattaching power lines. The power was back up by 6 pm and the people outside cheered. read more

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During the recent high wind storm in the Denver metro area, our neighborhood lost power. I submitted a dozen outage reports to Excel via their website. After 2 days of no power, I, luckily, found an Excel truck driving in our neighborhood. The Excel truck driver told me he thought everyone on our block had power and no source noted our power outage to any of the workers in the field. I begged him to fix our problem , which he did in 15 minutes! So it didn't matter that I submitted multiple requests of our power outage! Excel is the most poorly managed company I've ever encountered! read more

They wanted to force a smart meter on me, so I opted out. It's a simple transaction, I use energy, I pay them for the energy. It doesn't need to be more complicated. They said they would charge me $12 a month since someone had to come manually read the meter. I said that's fine, although I had never actually SEEN anyone in my yard or on my security cameras reading the meter. Anyway, a month ago, they came and changed my meter to an "opt out" meter. OK, whatever. My next bill, there is no electricity usage on it, just $20 for gas. I called and after waiting an hour on hold, was told that's because I got a new meter and they had to wait a while to read it. Doesn't make sense for a couple of reasons, first being that when they removed the old meter, they read it, and it was most of a month, and they could have billed me for that, so I don't get a two-month (and then some) bill next month. But, I also asked how they were reading it before since I had never seen a person in my yard. She said that's because the old meter could be read remotely. I did not know this, and I said "So, wait, you HAD a meter you could read remotely, thus having better accuracy and saving yourself time and expense, and you felt the need to replace a perfectly good meter, with one that can't be read remotely, all just so you could then bill me $12 a month more?" She basically said yes. Make it make sense. I guess, maybe, I can consider myself a job-creator, LOL! read more

We had a very large increase in our gas bill in December. A bill that would affect our budget billing. In addition and at the same time we detected a smell of gas, reported it, received no response, called again and finally got a tech out who found a gas leak at the meter. We have been a customer before 1996, never missed or was late on a bill. Never once did ask for anything from this company except customer service. I called Xcel customer service on the bill and was told by a rank in file agent that she could not help me. After asking to speak to a supervisor...supervisor Neal - employee #4597 - in the most dismissive manner EVER that "he will do nothing to help me!" I asked for his boss - was told his name was Paul with no employee number "who would tell me the same thing " per supervisor (sic) Neal employee number 4597. And this company is going to ask the PUC for rate increases!?!? They do not care about YOU! read more

This company in Denver is a total scam. They are not helpful, their customer service is terrible. They are just trying to reap the benefits of our money. Xcel made me believe everything was set up properly for the Solar Panel program, when in fact it was not. The program is disorganized. And they offer no refund or support but have been reaping the benefits of the solar panels on my house. DO NOT OBTAIN SOLAR PANELS WITH XCEL. read more

Takes 4-6 months to approve Solar contracts. States that they don't have the money to pay people to go through the applications despite historic rate hikes. read more

This review is for Homesmart service in Boulder, and does not apply to Xcel's overall level of service. Jim and Dave's holds a contract with Xcel Energy for appliance repairs. You pay Xcel so much a month and they send out a repair for a certain number of appliances. Our refrigerator icemaker went out and, at the same time, one of the French doors was not closing properly. They sent out one technician, Steve, who was very knowledgeable and he ordered An icemaker and said he would order a part for the door. When it came time to install the icemaker, a second guy came out named Eric. Eric brought the icemaker but it did not work. Said they had to order another part. He then said he couldn't fix the door because he said it was broken beyond repair. So OK a third guy named Austin comes out and puts another part in the icemaker and it works. He said he would order the cam part for the door and "try" to fix it. I said great. Next thing I know I get a call from a an woman at Jim and Dave's saying that the door was broken beyond repair. I said I did not believe her because two of the repairman said they would order a part and only Eric said it was broken beyond repair. At this point, she became rude to me started yelling at me and said I was acting like a child and hung up. All I said was that I didn't believe her, because two out of the three repair man said they either could or would try to fix the door. Jim and Dave's is highly unprofessional, highly undignified and I will never use Jim and Dave's again. Also, I am going to cancel my Appliance Repair at Xcel because they came out to fix our stove but said they wouldn't fix it again if it broke again. I'm going "what the heck"- why do I pay for these people. Xcel is a waste of money and so is Jim and Dave's. Just call a real repair person and pay them what they charge and be done with it. Now, I see why Jim and Daves has only 2.5 / 5 rating. Poor service. read more

We have been left without power 17 times this year alone. If you are moving somewhere and this is your only choice for a provider DON'T MOVE THERE!!! We have been without power since 3am and had to go to a hotel, leaving our dogs in a freezing home because we have nowhere to take them. Xcel says they don't know why the power goes out. Here's an idea - FIGURE IT OUT!!!! FIX IT!!!!! Stop putting our lives in danger!!!!!! read more

I'm a plumber and I have a family that they turned the gas off on the whole house because of a leak at a shut off for the water heater. Where the leak was happening they could have just shut the gas off at the water heater and keep the heat on in the house. These people have been with out gas and heat for the last 4 days. I fixed the leak that was present and called right away and they couldn't be bothered to come out and check my test. A couple hundred dollar fix turned into thousands because the things Xcel wants you to do. I can understand being safe but leaving a family with a small infant and a pregnant wife without gas for 4 days is outrageous. Every time I call they give no info and just say that they are on the schedule. I just want these people to have heat for their babies. It's been snowing and there is a risk of freeze. Never had this bad of an issue but goes to show you they only care about our money not out needs. Pathetic. read more

I tried to get a pay arrangement with them cause I'm on a leave of absence from work . The lady that I talked to was so rude and arrogent to get some help . But finally did help grudgeingly. Too bad we don't have another utility company to go to. ! My rating. Is 0 and F+ read more

To the gentlemen that were driving by through my neighborhood and stopped, got out of their Excel trucks, and helped the helpless young woman who was trying to move a 3-cushion couch from a pickup truck to her house a few weeks ago, THANK YOU. read more

I am giving this a one star due to lower rating not being available. Unfortunately as a business owner we do not have choices in our power needs and large companies like XCel know it. Worst example of glad handing I have ever seen. When companies of this size know they you don't have an option they itilize call centres to placate you until you shut up. read more

A year ago this month Xcel Energy sent out 3 guys to take care of a line that had become disconnected from the roof. Please note the line was NOT down just disconnected. The workers explained to me that they could not reattach line to the roof as it would be a liability issue for Xcel Energy. After a short discussion as to where they would reattach the line and how one guy says "Should we turn off the power?" The guy who is going to reconnect the line to a length extender says "Nah" As he connects the 2 lines together there is a loud buzzing, sizzling sound. One guy says "we got power baby" The consequences this endeavor resulted in 3 surge protectors blown out, a circuit board on my brand new furnace was blown out. My Salon Electric Chair was blown and the circuit board and power cord to my treadmill caught on Fire. It burned itself out but that explained the burning smell permeating through the house. I file a claim immediately, took pictures of items and submitted with the claim. Xcel Energy claims department informed me that as I could not prove they caused the damage, they are calling it "An act of God" I responded saying "Not an Act of God...an act of man" This seriously offends me on so many levels. Stand accountable Xcel Energy, replace my items damaged. read more

This is the worst customer service in the nation - they are outright rude and have no empathy when dealing with any situation and they behave this way since they have a monopoly within Denver - wish I could switch today read more