I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and…read morereplacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company.

I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is…read morea subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. .

We have been customers of black hills energy since we moved to Fountain CO. Our current address…read moresince Sep 2001. We signed up for.the "Appliance Protection Program" ever since. Covered Washer & Dryer, dishwasher, refrigerator, furnace and AC. Today I called about a dryer repair and was told we only have Water & outside lines. They have NO record.of us ever having any services. I told the guy I spoke to, Jose, that we have had somone out for all services. They have NO record of it. So WHO deleted our pasted history??? They said I could sign up today for $49.99 mo they but have to wait 30 days for service. They are charging higher prices and the service is getting less and less. Very, very unhappy customer here. Then I looked up reviews and see other people submitted complaints. I also send in a complaint to the BBB. Lousy services....

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.

Not a first world power supplier and incapable of serving first world users. Routine weather events…read moresavage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator.

Pam was amazing. She was very patient with me when designing the engraved cups. The cups turned…read moreout awesome. Love them so much, having her engrave more for me. Highly recommend. You won't be disappointed.

great company... Love the work that is done and trying to push this review from Carrie T out, she…read moredid not even work with us.

Mark is great. Full stop. Knowledgeable, friendly, helpful, took his time to walk around the…read moreentire house to point out all the utility entry points on an old house. Showed up on time.

Mark at 1st Call Locating was fantastic! Our new house was in desperate need of some trees coverage…read moreso we called 811 to mark our utility lines so we wouldn't blow ourselves up. After they sent out their team to mark, we learned that 811 doesn't cover everything... we had a gas line from the house to the grill that the 811 service doesn't cover. I was informed I'd have to hire a private locator to mark it. Mark returned my call in less than 30 minutes and was out doing a job nearby so worked me into his schedule the same day. He was friendly, knowledgeable, experienced and reasonably priced... what's not to like? In my next life, when I build a new house, I know who to call. Until then, I highly recommend him to anyone who needs a private location service!

Summary: Honest and straight-forward company to work with. Not only are their prices at or below…read morewhat others charge, I also feel very confident that they are not upcharging for unnecessary services. Highly recommend. Sewer main replacement (clay) Oct 2024: Sewer Lines Only (SLO) scoped and replaced my outdoor 90yo clay sewer line. They said the internal cast iron was solid, and I was scheduled within the week. Hyperflow's estimate said the cast iron needed replacement. The team of 3 was on time, worked independently, and was able to put the fence back up that needed to be taken down. No issues, until 2026. Sewer main backup (May 2026): "Flushable" wipes got caught on the rough interior cast iron, and caused a backup. Fit-It-24-7 came and cleared the clog, and sent a second tech to do a scope, with the water OFF. Both techs said "Look at the high areas (yellow in the attached pic) where the cast iron is 'trenched'. The high sides are the pipe, and the in the section with the muddy water, that's where it's completely rusted through, and leaking sewage." They quoted a 8month teacher's salary to do a repair. SLO came to do a scope. The tech (Cameron - very intelligent guy) kept the water RUNNING, so his scope had a clear view of the bottom of the pipe. "The cast iron is rough, so it snagged the wipe. It's in good shape though." But - what about the trenching? "Look here - the water is clear, and you can see to the bottom and see the cast iron. What looks like a 'trench' is just decades of built up residue/oils. The pipe is beneath that (see green circle in my pic) There's no leak, but I recommend a rotary chain to resurface the cast iron, to remove rough areas that snag wipes." The cost was 99% less than the bogus quote.

I honestly can't say enough about this company. This is my second repair with Sewer Lines Only, a…read morecollapsed secondary line replacement in 2024 and a collapsed lateral this month on a 120+ year old duplex in Sloan Lake. I was 7 days from closing on a sale, the line was discovered during inspection. The other duplex owner was rightfully out of her mind because the line ran under her beautiful stamped patio. Sewer Lines Only recommended tunneling under the patio from my property. We had (I'm counting....) 7 very reputable sewer companies quote this job. No one else mentioned going in from the side, and when I circled back to ask, none could. SLO's quote was 25% lower than the next lowest bid (thousands in savings) and 50-75% lower than most bids. So I was hesitant. Enter Joe from SLO - a project manager or engineer? He was so confident they could do this job from the side (really confident, not salesy confident), he made himself available to me at any time to explain the work but never once called me to "seal a deal." He probably took 20 calls/texts from me. I took the gamble and got on a plane to Denver. Jerry and his team showed up promptly for the job, were professional, courteous, and thorough. The line was fixed, no patio or fence demo required. When a possible additional leak was discovered with scoping, Joe came out and confirmed personally that there was no issue. Enter Monica in Billing who went the extra mile to figure out how to split invoicing to bill the other owner her portion and free my property up for sale. And did it gladly. Intelligent, progressive solutions, lower-cost, personalized service - same as in 2024 when I worked with Cameron. They dug a trench in my garage and repatched with concrete. No issues 2+ years in. I'll never use anyone but SLO.

i just moved into my first apartment and have never set up electricity before. When I asked the…read morewoman on the phone a clarifying question, she responded extremely rudely repetitively until I hung up. I guess I will be living by candlelight now!

I am beyond frustrated with Xcel Energy…read more The power goes out far too frequently, and what is even more infuriating is the complete lack of communication and transparency with customers. We are expected to pay increasingly outrageous bills while receiving unreliable service and little to no meaningful explanation when the power goes out. Customers should not have to constantly wonder when their electricity will come back on, why it went out, or whether anyone at the company even cares. We pay our bills. We hold up our end of the agreement. Xcel Energy needs to hold up theirs. And when customers actually try to get answers, customer service is extremely frustrating. Representatives constantly pass the responsibility from one department to another and refuse to take ownership of actually resolving problems. Customers should not have to spend hours chasing answers and accountability from a company that we are paying hundreds of dollars to every month. The cost of electricity is already putting enormous financial pressure on families. People are struggling to afford basic necessities, yet we continue to receive bills that feel completely disconnected from the quality and reliability of the service being provided. At this point, it feels like customers are viewed as nothing more than a source of revenue. There needs to be accountability, better communication, more reliable service, and actual concern for the people who depend on this company every single day. People are suffering. We deserve better than excuses, silence, and enormous bills. Xcel Energy needs to start listening to its customers and treating them like human beings--not just account numbers.

I closed on my new house last Wednesday and discovered a "major" gas leak Thursday morning…read more "WELCOME HOME," said the Universe. Long story short: the guy from Xcel may or may not have recommended TGC to me, and it's obvious why. They're the BEST. Everything from their customer service to their service to their follow-up to everything-in-between was/is FIVE STARS. This situation could've been a lot worse for me, and while I was super upset that I had to deal with something like that on Day One, TGC kissed the booboo and made it all better to the point where I was smiling and laughing as I was writing the check. When does that ever happen? Big Ups to Don and Tom for fixing my gas leaks, and Mike in the office, for taking care of me overall. You guys are amazing, and I will absolutely go nowhere else in the future!! Thank you!

Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

Joe is The GOAT. Just moved into the new place and needed a new water heater. I received many…read morequotes that started at 5k and they used scare tactics to push for upgrades and unnecessary work. Thankfully I found Joe. He was knowledgeable, funny, a great guy and didn't try to upsell a thing. He replaced my water heater at a great price. While he was here my sewer was backing up when he tried to drain the water heater. He asked that we get it cleared before he finished the job. We called Homeservice plumbers and they came out, said there was a block and they would have to tear up the basement and the starting price was almost 7k. More if they found other problems and they repeatedly tried to use, used car sales tactics and scare tactics to get me to replace Joe as my plumber and destroy the basement to clear a "block". Joe recommended Colorado Sewer Service and they came out and cleared the "block" in 10 minutes for 1/50th of what they were going to charge to tear up the basement and install a new unnecessary pipe just to begin with, which I am sure they would have tried to turn into a 20k plus job. Joe did a fast and excellent job and is just a good human being. I cannot say enough good things about this man and his business. Without a doubt I will use him for every job I need in the future. You are the best Joe, thank you again for all you did and for being Honest!

Joe was communicative and prompt, fixed the issue with a split valve, clearly explained the root…read morecause of my main problem (which I always appreciate), and advised me on separate item I could resolve for myself. Would recommend!