I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and replacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company. read more

Don't go with another sewer line repair company until you get a quote from Apex. They are the most fair price wise. Most of the major plumbing companies use sewer line repair as a major revenue source and overcharge customers! They may even tell you it's a public health issue and should be done right away. Don't let them scare you. Get 3 quotes AND make sure the pull a pernit. read more

Very professional company. I worked with their estimator Jack. He is definitely a stand-up guy and I wouldn't hesitate to work with Apex again in the future. read more

After a weekend away we came home to very low water pressure. The water department confirmed I had a water leak in the line from the meter into the house. Contacted APEX and Lyric was out the same day. The crew started on the job the next day and finished up the next day. The guys put everything back together even better than was before. I highly recommend APEX if you have the need for this type of service. read more

we had apex come out to fix a break in the sewer line. never done. how we found out was a foot of poop water in our basement. charged over 5000. when i called letting them know we had water in the basement and we have a 5 year warranty. she pretty much said to bad. nasty people working there and obviously do not know what they're doing. bad customer service. go through mr. rooter very experienced and good people service 303 975 0005 give them a call they treat you right read more

Apex Underground - Plumbing Near Me - Arvada, Colorado

I can't recommend APEX Plumbing. tl;dr: Based on my experience and reading the other Yelp reviews, I'd say they are great at doing sewer work and not so great at doing water service lines. Their communication before, during, and after the project left A LOT to be desired. Additionally, for a company that prides themselves on turn key work and leaving everything in the same condition it was found, they definitely fell short with my job. --- After doing a lead water test from Denver Water, I found out my water service line was made of lead, and I worked with Denver Urban Renewal Authority (DURA) to get the line replaced. In the bidding process, DURA selected them for the job because it was the lowest bid. After the line was replaced, I found out they were the only bid submitted, which was done on 1/17/2018. When they gave me an estimate for my project in early February, they suggested we use their mole borer because of the location of my existing water line. They also said using that method would require the least amount of demolition inside my house. The water service line comes into the house in my bedroom through the floor, so I was glad Jim, their estimator, had a plan for minimizing the impact to my life & house. Jamie, who schedules the work, said the job would only take 1 day. It took over 2 months to get my project scheduled, and I had to follow up multiple times with Jamie to check on the status (part of this delay was the Denver Water being slow, but I'm not sure how much... I was told by DURA it should take 2-3 weeks). Their crew showed up without any knowledge about what we'd talked about during the estimate. Their crew didn't want to use my front door for access and instead opted to walk on my freshly planted grass seed to access the back door. This only stopped after I asked their supervisor, Mike, to ask them to use the front door. After looking at my existing service line, Mike, said that they were not going to be able to replace it in the manner I discussed with the estimator, so more demolition was necessary and they started jackhammering the floor and dismantling the cabinet containing all the water valves. Their crew used duct tape to secure the plastic sheets, and when removing them after the first day, the duct tape took off paint from my walls and ceilings as well as left residue on my floors. Blue painters tape was used a few places, but I have no idea why it wasn't used everywhere like it should have been. They worked all day at getting to a state where they could replace the line. Mid-afternoon, I was notified that the job wouldn't be completed that day. At the end of the day, my bedroom was left in an unusable state. The next day, the crew arrived early and continued on their work. They did not put out protective plastic throughout the house for this day's work like they'd done the previous day. More jackhammering of the floor/foundation was done. They got the new water service line installed mid-afternoon and they then focused on putting everything outside back together. They poured a new concrete patch for the sidewalk that was removed and filled in the parking strip with dirt. The meter pit they installed is about 2-3 inches too high, so it'll be an obstacle to avoid while mowing once grass is planted. They said the job was done even though nothing was put back together in my basement. I had to contact them again to get this addressed. After contacting Jim about the incomplete job and explaining the difference between what I was told they were going to do and what actually happened, he apologized for any miscommunication, but said "Unfortunately the Dura program is always low bid, so any better technology causing additional costs are rarely included." This wasn't what he said during the estimate. Jim said that Mike would come by to "check the grade of the meter pit and address any other tie up issues," but he never showed up. Someone from APEX came by to verify the sprinklers were working. He agreed about the meter pit being too high and said they should be able to fix it. Mike did not show up to take care of the basement or the meter pit & shutoff that were set to high. Denver Water came to inspect their work and agreed the meter pit & shut off were too high and failed their inspection (with an additional issue related to the install inside the meter pit). Jim finally responded to my email saying since it's a DURA job, interior repairs are not included. If this was the case, Mike shouldn't have said he'd fix it. Three days after they "completed" my job, a crew showed up to fix the height of the meter pit & shutoff valve. While fixing this, they cracked a large paver in my flagstone walkway that's between the curb and sidewalk. It's now been seven business days since my job was "completed". My basement is still torn apart, I still have cracked paver, and I haven't heard anything from Apex about getting this taken care of. read more

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This review has nothing to do with the actual plumbing work. I expect they can handle that but the complete job which includes leaving my front yard looking the way they found it. Those are the details that separate companies in service industries like these. Let's start with the fact that I was given a start time of 830-900 a.m. Well the did not show up until 245 pm. They got to work and we're efficient, great. But the contract I signed stated they would make a reasonable attempt to leave the landscape as they found it. The attached pictures say otherwise. Extraordinarily unprofessional and lazy. read more

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Have recommended APEX Plumbing several times to homeowners who need to fix or replace their sewer lines. Excellent quality service, nice people, great results and much better pricing that the "big guys," who pay their technicians 30% of the sales price for this type of work. Call APEX Plumbing! read more

This company was very professional. Their quote came in exactly as they said with no further fees. And they were extremely easy to communicate with. We were selling my mothers house and between my mom, realtors and the HOA, we had several parties involved in a main sewer line repair and the communication was always top notch and everything was done on time and all parties were happy. Would use again! read more

Terrific customer service. We purchased a home that upon inspection had a leak in the sewer line. Apex handled everything from getting permits from Denver to blocking off traffic. The repair was made quickly and efficiently. The customer service people kept us informed on inspections and were friendly. Obviously I hope I don't need to use them again on another property, but I would highly recommend Apex Plumbing read more

I called APEX for some emergency help to get our only bathroom running after a blockage left us stranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family. read more

The company was very eager to get paid, but not nearly as eager to show proof of satisfactory work done.

Did what they said they'd do, when they said they'do it, for a comparatively reasonable cost. Hard to believe that should qualify them for a rave review, but in this day and age, I guess it does. read more

These guys are great! When I bought my home, they came highly recommended from my realtor and now I know why. These guys were on it! Jack, who did our estimate and was my contact throughout the process, was responsive and thorough and very pleasant to work with! When the guys had to dig a little into our garden, they literally replaced every single plant and stone back where it was so you couldn't even tell they were there!! Not to mention that I got another estimate that was $9,000 more than Apex!! For the same job! These guys are awesome. read more

Professionals, quick to respond, very affordable pricing. There is really not much more you need to know about this company. Have enjoyed working with them. read more

Wow I wish I would've read all of these reviews before I hired Apex plumbing. It would have saved me six months of stress and frustrations! Like everyone else on here I was promised to have my sewer line replaced and the yard would look the same way It did before they started the work. They claimed they were finished installing the sewer line, all the grass in my backyard was gone all that was left with dirt and mud. At two large puppies imagine how well that went over. Which reminds me that when they left for the day of work they did replace the fence so my dogs got out, after finishing their day of work. Six months later after I had been fighting to get everything fixed the owner finally got involved! I started dealing with owner, who was rude and very confrontational. I realized... I know where the employees get their customer service skills. I was so fed up I just paid them to be done!! I would not recommend Apex to my worst enemy! read more

Excellent experience working with Apex Plumbing, who replaced a cracked sewer pipe with a whole new line in my home. Professional and helpful service from Kristy, Jerry, Bell and the entire office staff and crew. I got 6 quotes from area plumbers, and Apex was the most reasonable and timely. I would definitely recommend Apex Plumbing to Denver-area residents in need of plumbing services, large or small! read more

Just wanted to make a follow up note that we had to get the sprinkler line repaired as they not only damaged the yard (and their reputation), they also damaged my sprinkle system. read more

I have nothing but great things to say. Lyric help me out in a tough situation. I was quoted a complete sewer line replacement. The pricing was great for the same service 4 other companies quote. The crew was a bit early (which was OK) and very nice. They explained what they were going to do and answered all my questions. They worked hard and got the job done in one day. I would definitely use (although I hope I don't have to) and recommend them to my closest friends. read more

I have recommended Apex to many of my real estate clients for Sewer line inspection and repairs. They do a magnificent job, have great customer service and will save you money! You cannot go wrong with Apex!!! read more

I had my home under contract and when the buyers inspector came he discovered a leak in the main water line coming into the home. I got a quote from Brothers for between 10,000 and 11,000 to replace the water line. I called my plumber who immediately referred me to apex. Lyric Black came that very day and faxed my son the great quote. The work began the middle of the following week. The crew cam e on time and finished the work the same day. The biggest problem I have is that they sort of replaces the sod which had to be removed many inches higher than the original replacement and now it is dead. The second most difficult issue is that they had to come through the front door and go downstairs into the basement. They laid down this paper thin plastic to supposedly protect the carpet and the stairs going into the basement. I am 77 years old and am in a wheelchair so I am unable to go into the basement. By the time the men were done the plastic was torn and left a mud trail on the main floor and down the stairs and into the basement. The men wore blue booties which eventually were caked with mud so my basement also had clumps of mud. Then nobody told me they had to drill the cement wall and the result was cement dust all over that section of the basement. I had two rugs that they did not move and they are still covered with mud. In addition the men did not close the basement door when drilling the basement wall so cement dust was all over my walls and on my Andy Warhol rugs and all over my cherry hardwood floors. Basically they left the basement a muddy mess in addition to all the items in that section of the basement covered with cement dust. I called Lyric several times to get somebody out here to clean up the mess and nobody ever came. When Lyric called to get the second helf of the bill paid I again reminded him of the mess. My son went into the basement to sweep up the mud clumps but the dust remains and the rugs still dirty and the cement dust remains on the walls into the basement. The proposal date was 5/1/19 the proposal #022184 In addition my entire basement is wrapped with the heavy plastic which is all torn up. Lyric said all this would be cared for and here we are 45 days later and no help from Apex. I guess I will have to call my plumber and advise him about the interior mess and the dead sod. However the water line seems to be working just fine, but the mess afterwards is extremely poor workmanship. Lyric also said they would mail me receipts for the work in addition a copy of the permit with the city. I will be putting my home on the market soon and the original contract was for one million dollars. Apex needs to send a clean up crew to repair the mess in the basement and repair the wrapped wall damage. Help. I rate the waterline replacement #4 and the interior cleanup #1 Beverlee V read more

Apex replaced a large chunk of our sewer line. Their price compared to most was quite a bit better mainly because they actually do the work as opposed to a plumbing company that subs it out, significantly marking up the cost and passing that onto the customer. They got it all done in one very long day in the middle of the winter and did a great job. One issue we had is that we would have liked them to compact the new material much better. We have had quite a bit of sinking in the area where the line was replaced. Probably close to 12". Other than that I would recommend them anytime. read more

They showed up on time and got it done. It was a trenchless replacement of 30+ ft of orangeburg pipe. They were efficient and effective. Good crew. read more

Had such a positive experience with APEX plumbing. Our coordinator, Jed Brandon, reached out to us immediately after confirming the job offering any assistance. We bought our home in Denver but are still living out of state. Jed elected to go to our home and send us pictures of the job so we could be rest assured that it was done with fidelity. We are APEX customers for life now! read more

Can find absolutely no fault with anything. They were on time, they used precision digging, protected our walkway and trees. Discovered LESS work was needed than anticipated, and left the yard amazingly clean. Use them! read more

So we bought a house with a bad sewer line........the owners hired Apex to fix it. We had nothing to do with that and the sewer video seems like they did their job. While they were doing their job they completely wrecked my underground sprinkler......So I called them after turning it on knowing that the water pouring out of the dirt they left meant there was an issue. Well......"We understand this happens and we'll be there (the Monday we scheduled someone to come......pre-arranged time) and what do you know. NO SHOW!!!! Took an entire day off from work. Well.....I call end of day and leave a message saying hey you never came or called and I get a call next morning saying Sorry we'll be there today before noon. It was raining so I said Please do not waste my time if they aren't going to come......We will call you 45 minutes before. Well at 130pm that day I called them and said what the heck. Won't wait forever. They said yes we will be there before noon the next day Wednesday. At 1pm I c......yes he's on his way and he finally arrived at 330pm. Well.......REALLY NICE GUY who apologized and said sorry for the issues. He got right to work and BAM we had a resolve EXCEPT that he didn't finish and said he'd be back the next day. That day came and went. HE arrived at 2pm the following day, a day I couldn't afford to take off due to money lost and after I HAD TO FILL IN THE WHOLES THE DUG he came back and half fixed something he said he would help with. (although this wasn't something they broke) but he said he would do it and he basically left it worse that before. So now I have to dig that hole up and continue the work he left behind. Again NICE GUY.....very helpful at word but not in deed. I wouldn't use them nor would I recco them to anyone because of how this was handled. Terrible service and although nice enough people sadly that isn't enough to get the job done. DON'T USE APEX. Not worth the hassle even though they try and have decent intentions. read more

Apex scheduled the job to replace our sewer line and stuck to the job scope and estimate. They showed up when they said they would and completed the job when they said they would. They have a staff that is easy to reach and communicate clearly. I was very happy with the work they did, they did a nice job not tearing up the entire yard to replace the pipe and patched the grass back in so it looks good. read more

I cannot recommend Apex. They recently installed new water line from our home to the water meter at street. Job was technically difficult and required more digging than anticipated which I cannot find fault with but communication was very poor. And it took multiple phone calls to get the clean up crew back on site. What made it worse was after phone calls from me voicing frustration, they called and asked me to pay bill before they had even cleaned up job site or finished repairs to damaged sprinklers and grass. read more

We've been in the Mayfair neighborhood (east Denver) for over 30 years. Our houses are from the late 1930's and 1940's; several of our neighbors have had sewer blow-ups resulting in emergency trenching operations that have ruined their front yards and cost many thousands of dollars. We have a huge silver maple tree and concrete/flagstone patio in the front yard. So we hired APEX to do a trenchless operation that required them to work with the city (as Denver is the only municipality that requires an exemption from trenching) for a permit. The job was completed on time, on budget and, thanks to a great working relationship with the city, APEX was able to protect the integrity of our landscape. And now we don't have to worry about future sewer disasters....... Kudos to Charlie, the on-site supervisor and his crew! read more

This guys did a great job on our sewer line repair in June 2013. Due to a water feature in the backyard, they were forced to excavate 12' by hand to make the repair. The crew was very polite and made no gripes about the work, even though it was a tough job. I would definitely hire APEX again for work in the future. read more

Great service. Great price. Easy to work with. Professional. Friendly. Over and beyond expectation. Replaced a lead pipe/ main water line. Easy to schedule. Workmen were friendly, not messy, efficient and timely. Work was done- no headache. Would call them again for sure. read more

Very frustrating experience with Apex. Hired them at the recommendation of my Realtor to fix a sewer line, and install a new floor drain in the utility room of the house I purchased. Got a quick estimate, and was able to schedule the work at a convenient time. No issues with the sewer line repair. The floor drain was a different issue. They showed up multiple hours late on the first day, and continued to do so throughout the project (2 day job that became 8.) Never got phone calls from them regarding what was going on. Ultimately the work got done, and they did offer me a discount for the issues. But the process was anything but smooth. read more

These guys were great overall and gave a very reasonable estimate I could live with for replacement of my water line into the house. Then they took care of it in record time. The only issue was that my drainage was blocked by an earth berm left when they put my landscaping back together and of course it had to rain cats and dogs two days later! I did get some leakage from that but they responded quickly to me and took care of it within hours of my calls for help. Special props to Rob! He ruined some nice shoes fixing that drainage issue and he's a surgeon with a backhoe so if you need major earth work on your plumbing this is the guy you want at the helm of that beast! read more

Brian and his team came out to our house on 2000 block s. Logan St to do some emergency plumbing work. They were extremely professional and kind and took care of the situation right away. Even though a portion of our fence had to come down to get a digger into the back yard, the team leader, Joel, took the time to put the fence up better than before and make sure everything was cleaned up to perfection. I highly recommend Apex plumbing and will use them again should I need additional plumbing work. read more

Apex was not efficient in locating a leak in my house water system. They came here the first time and did NOTHING! Even though, I had American leak detection show them where the leak was underground. They said there was no leak detected. After 2 weeks they came the second time, still with the same scenario, and I had to call my plumber on a weekend(he charges time and a half) to help them understand what to do! Lyric, the man with Apex, as a supervisor, said he would be here on the job, but wasn't until my son got on the phone with him, insisting he show up at my home. His attitude was less than pleasant! The proposal I had agreed upon, was to include removing and replacing sidewalk if necessary. That did not take place because they were able to tunnel underneath and repair the pipe where leak was. However they charged me $ 5,700.00 to do a job that should have been easy to repair. Both my son and myself argued over the cost to no avail. I will never recommend this company! read more

I would stay away from this company. Charged us over $2,000 to dig a hole and make a repair. Water issue was back within a month and they will not check to see if the work they did held without charging another $2,000. They are combative, dismissive and do not back up their work. STAY AWAY from this company if you want the job done right. read more

This company is entirely unprofessional. The fix and flipper next door asked us to sign a release for this company to do work in our yard for a non critical repair (confirmed by Denver Sewer). When our other neighbor declined to have them make this repair in their yard, it stopped the repair process. In order to sell the home, they had to make alternate plans with Apex. This evening I came home from work to find a hand written note on yellow notebook paper from Apex "Your sewer is out of service until 9pm" without any contact information to follow up. No advanced notice was given. They knocked on our door after 5:30pm to tell let my non english speaking visiting relative know. I am 5 days away from my due date with a 2 year old at home without a working sewer system and no notice was given until my sewer was "out of service". They did not call me back When we were vetting out what they were trying to do initially, the technical guy (Jim?) was not very informative nor reassuring that our lawn/driveway/deck would be back to present state. When I brought up the negative reviews I saw online, he entirely dismissed them and said that anyone can comment online. While I cannot comment on their work, their approach in working with neighbors absolutely suck. Based on that alone, I would not recommend them if you would like to stay on friendly terms with your neighbors. read more

I just want to tell you what an awesome crew you have. Charlie and Buel (sp?) and the other workers have done a stellar job. The new pipe was installed in 2 days and we had virtually no down-time. I am very impressed with your level of service and would recommend you guys in a heartbeat. Oh, and special thanks to Marilyn and the other office staff for coordinating all the activities to make this a smooth process. read more

Highly recommend apex plumbing for sewer work. Their quote was fair, communication was excellent and the crew did a great job. In addition to replacing the sewer line, they had to replace the concrete pad behind our garage and their workmanship was excellent. read more

The Apex people have been very helpful through the process of replacing my sewer line. They are very courteous in the office, their sales rep was professional, and the crew that did the work knew just what they were doing. The yard looked like a mountain of dirt with a great big hole through it but by the time they left, it looked very nice (except the nice new sidewalk piece they had to put back gave it away that they were even there). They also got everything looked at by the city inspector which became so important for the sale of my house. I would recommend this group to anyone who has to get a repair done. read more