I just had service turned on and the technician who came to turn it on was one of the most…read moredelightful human beings I've met lately. His name was Victor, and he's a younger guy. Just went above and beyond to be helpful, but more than that, he also had such a pleasant and kind demeanor that I wanted to make him stay and be my new BFF. What a sweetheart. As a woman who is often home alone for these calls, I've had more than one uncomfortable experience. Victor just radiates reassurance and put me instantly at ease. I called his supervisor, Steve, to tell him what a good experience I had, but I also want to recognize him on here. He was only here for about 20 minutes, total, but made a very positive impression. He turned on the line, was very friendly to my pets, and then took the time to both explain how the water heater and furnace system work, how to check them for any problems, how to adjust the water heat level, and then checked around the house for CO leaks, because I'm a jeweler and have had false positives due to my acetylene torch. He was efficient, so it's not like he wasted time, but in that short amount of time, I learned things about my house's heating/water that I'm embarrassed I made it to this age without knowing. Also, the exhaust tube for the water heater wasn't lined up properly, so he adjusted it and double tested it to make sure my kids and I would be safe from CO leaks. If every big company had employees this competent, personable, and helpful, you'd have a lot fewer Karens b*tching about things. Victor, if you ever see this and are in the market for a new bestie, I'm in

Xcel Energy is the worst company with extremely bad customer service. if I had a choice, I would…read morenever used its services. I have a few accounts with this company, which didn't send its bill to customers, and over charged me all the time. Since last year, this company started to bill to me, after so many customers complained for years, but it sends my bills to wrong address. It won't changed my addresses to the right ones, after I requested over and again. With this address confusing, I paid my bills to wrong account, which made one account was overpaid for $400, the other one was later for $252.89. Thus yesterday I received a 'Residential Notice of Discontinuance of Utility Service', asking me to pay $252.89 in 10 days. With the Notice in hand, I called Xcel Customer Service, the customer representative checked with my name and add, then told me I don't owe any money, but have $342.58 credit. she said ignore this letter, just throw it away. I asked her to check carefully, as I have a few accounts, finally she found one of my accounts is due for $252.89. She became very rude, saying it was my fault not to pay bills on time, as if she totally forgot she just told me not to worry about the bill. I told her because the billing address was not correct, that confused me, though I tried to pay each of them on time. The fact was I did pay on time, so I begged her to tell me how much I was penalized, and if she could excuse me this time, or if I could speak to her manager about it. She started to yell at me, " No, no manager is available, I can't never waive Any charges nor fees, I only can transfer your payment to the right account. Do you want to do or not? I asked again how much was the charge and fees, why her manager is not available, she refused to answer any of the questions. I had to call again, to take this issue to another Xcel customer representative, whose name was Kelly. She is worse than the other one. She told me that she can not transfer my money from the wrong account to the right one, as it was not their mistake. But that is my money, and I paid my money to the wrong account, because of they sent the bill to wrong address. My money was paid to Xcel on time, and now the money is still in Xcel 's hand. How can Xcel fined me, shut down my utilities, while it has my full payment in its hand? After I spent hours to communicate with the worst customer service representatives, I could not fix any of my problems, they instituted not to transfer my money to my right account, but send a check back to me, in a month. How hateful!

Not a first world power supplier and incapable of serving first world users. Routine weather events…read moresavage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator.

XCEL ENERGY came out (unannounced) to replace some meter parts. During that visit, technician…read morestated that my exterior gas line (servicing my gas grill and fireplace) was leaking in a particular location, requiring a licensed plumber to repair. Plumbing company came out and found no leak after checking 10 times.

The first time I called to set up gas service the representative told me that they "do not support…read moremy address in monument!" Then told me to "try excell!" I had called all around the city with 5 different electric companies telling me that black hills is the one that serves my address in monument! I called back up and a new representative tells me they do service my address! Why did the first representative lie to me and tell me my address "doesn't exist!" Then I get told a technician will be there sometime in the day! He shows up around 5:30pm! Way past the time stated he would be there! Hops over my fence, doesn't call or text or even knock on my door or even ring the door bell! I walk outside and see him hopping over my fence i asked who he was! He gives a nasty attitude and reply "who do you think it is!" Kevin was his name and he was very rude and disrespectful! I have license to carry and if we didn't have this conversation I would have every right to defend my property! I will never recommend you guys to anyone! The only reason I use your service is because you are the only ones who services my house! You deserve 0 stars!

I have a 990 some odd square ft home. I have bills that range from $170 to $380.00. Usually the…read morebill is over $300.00 Black Hills techs have come out 3 times and the only thing they could find wrong were 2 lightbulbs which they changed. There is no reason on Gods green earth that I should ever have a bill over $200.00. I have called and complained and still nothing ever changes. They even told me to hire my own electrician. This is b.s. If I could find a way to get them shut down I would.

Xcel energy was in my neighborhood replacing powerline poles this week. They left my house with a…read morewire connecting my house and the pole hanging less than 6 feet from the ground. When I called to get support, they said that a technician would come by to fix the wire. So I waited home all day, the technician never came, and when I called to check if they were still coming, the representative said the technician came & that all Xcel lines were OK!!! So they lied about the technician coming AND I have a blatant safety hazard in my backyard. Literally insane. Xcel should not be able to do business anymore, no wonder they are so many downed power-line related disasters.

One of the worst, most unreliable, ineffective, garbage companies ever. They refuse to bury their…read morepower lines and turn off customers power whenever there are high winds, without ever paying back customers for the days without power or the food that perishes due to refrigerators not getting power. They don't communicate with customers at all and even their outage estimates on their websites don't work or are completely unreliable/inaccurate. And then they lie about being "99.9% reliable." Absolutely trash company.

Called DW because we suspected a line break in the street. Not hemorrhaging water, but something…read morewas amiss. DW was on it. Came out the next day on Nov 7 and it was all fixed in about 6 hours- after having to get folks to move cars, tear up asphalt in two places, dig deeply, patch asphalt, etc. Lots of heavy equipment and many workers. It was a ton of backbreaking work. DW impressively got the job done. Thank you!

Worst utility in Colorado. Turned off water with no notice or communication with explanation that…read morethey are not obligated to notify us.

Efficient. I have to…read moresay I am very impressed with United Power. This electric only (boo - I wish they did gas too so I could escape Xcel) utility is our utility provider in Northern Commerce City (if you live North of 96th they'll be yours also, south is still Xcel). I have called in several burned out streetlight requests and they have always been addressed within 1-2 days of submission. When a location needs clarification the staff has always been pleasant to deal with. The electric service has been reliable too! (That probably should have came first!). We have some high winds out east here (40-60 MPH) and our lights have never blinked once. Compare that to X-hell where a measly 40 MPH wind out of the mountains caused a lot of blinking in a new area of Broomfield. Overall, hats off to United Power for a job well done! A solid 5 star performance though I wish their outage maps would get a bit more user friendly. Still not enough to knock a star off. And no, I DON'T work for the company.

No power at 96th & Tower for 50 minutes. No outage showing. Anyone else? I was working and it went…read moreout.

I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and…read morereplacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company.

Matt was able to come out to my house for an inspection and help me get a better understanding of…read morewhy some of my lights flicker. Apparently it's not ghosts He took time to understand where I was seeing some problems and then was able to explain why I may be having some issues. I have both an EV charger and a hot tub on my property and he also gave some guidance on if I'd want to switch to a 220 for faster charging. I really appreciate that he was prompt, clearly able to explain and share what my situation was, and also was a good price. Plus my dog liked him. Overall would highly recommend supporting this small local business!

Trustworthy, dependable. Came over & fixed my light, gave me a fair quote for another job I need…read moredone. Would def recommend m.