i just moved into my first apartment and have never set up electricity before. When I asked the…read morewoman on the phone a clarifying question, she responded extremely rudely repetitively until I hung up. I guess I will be living by candlelight now!

I am beyond frustrated with Xcel Energy…read more The power goes out far too frequently, and what is even more infuriating is the complete lack of communication and transparency with customers. We are expected to pay increasingly outrageous bills while receiving unreliable service and little to no meaningful explanation when the power goes out. Customers should not have to constantly wonder when their electricity will come back on, why it went out, or whether anyone at the company even cares. We pay our bills. We hold up our end of the agreement. Xcel Energy needs to hold up theirs. And when customers actually try to get answers, customer service is extremely frustrating. Representatives constantly pass the responsibility from one department to another and refuse to take ownership of actually resolving problems. Customers should not have to spend hours chasing answers and accountability from a company that we are paying hundreds of dollars to every month. The cost of electricity is already putting enormous financial pressure on families. People are struggling to afford basic necessities, yet we continue to receive bills that feel completely disconnected from the quality and reliability of the service being provided. At this point, it feels like customers are viewed as nothing more than a source of revenue. There needs to be accountability, better communication, more reliable service, and actual concern for the people who depend on this company every single day. People are suffering. We deserve better than excuses, silence, and enormous bills. Xcel Energy needs to start listening to its customers and treating them like human beings--not just account numbers.

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.

Not a first world power supplier and incapable of serving first world users. Routine weather events…read moresavage their infrastructure. Multi-day outages are common as many of their power lines, installed in the 1950s, remain above ground. Not a company anyone would choose to rely on. It's one of those penny pinching outfits with more political pull than operational know-how. If you're forced to live in their service area, complain to your local politicians and buy a generator.

I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is…read morea subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. .

We have been customers of black hills energy since we moved to Fountain CO. Our current address…read moresince Sep 2001. We signed up for.the "Appliance Protection Program" ever since. Covered Washer & Dryer, dishwasher, refrigerator, furnace and AC. Today I called about a dryer repair and was told we only have Water & outside lines. They have NO record.of us ever having any services. I told the guy I spoke to, Jose, that we have had somone out for all services. They have NO record of it. So WHO deleted our pasted history??? They said I could sign up today for $49.99 mo they but have to wait 30 days for service. They are charging higher prices and the service is getting less and less. Very, very unhappy customer here. Then I looked up reviews and see other people submitted complaints. I also send in a complaint to the BBB. Lousy services....

Xcel installed a new meter on my house in Leadville. To do this they had to cut out part of my…read moresidewalk. When they finished, instead of repairing the sidewalk, they simply tossed in some crumbly asphalt. I called several times to get someone to fix it properly, but they ignore me and never return calls. It's been almost a year now. Perhaps I should take them to small claims court. They simply don't care.

Xcel energy was in my neighborhood replacing powerline poles this week. They left my house with a…read morewire connecting my house and the pole hanging less than 6 feet from the ground. When I called to get support, they said that a technician would come by to fix the wire. So I waited home all day, the technician never came, and when I called to check if they were still coming, the representative said the technician came & that all Xcel lines were OK!!! So they lied about the technician coming AND I have a blatant safety hazard in my backyard. Literally insane. Xcel should not be able to do business anymore, no wonder they are so many downed power-line related disasters.

It's a little strange to leave a review for the only water utility available, but I had an…read moreexperience today that I think is worth sharing. I mistakenly believed I was enrolled in autopay when I wasn't. That's on me, and I take responsibility for missing the payments. What surprised me was the notification process. I received a single piece of mail indicating that my account was past due, but I didn't receive any email notifications or other alerts warning me that service interruption was imminent. Since I genuinely thought my payments were being handled automatically, I had no reason to suspect there was an issue. When I called to have my water restored, I suggested that Denver Water consider adding clearer alerts, such as email notifications or a more prominent warning on customer accounts. My intention was simply to provide feedback that might help prevent similar situations for others. Instead, I felt like the conversation quickly shifted to being reprimanded for the missed payments. To be clear, I understand that I was responsible for paying the bill. My concern is that the communication process could be improved. In a world where we're constantly warned about scams and fraudulent notices, a single piece of mail can be easy to overlook or question. Additional notifications would make it much more likely that customers are aware of an issue before their water service is shut off. I hope Denver Water considers strengthening its customer alert system. It would likely save both customers and customer service representatives a lot of frustration.

Called DW because we suspected a line break in the street. Not hemorrhaging water, but something…read morewas amiss. DW was on it. Came out the next day on Nov 7 and it was all fixed in about 6 hours- after having to get folks to move cars, tear up asphalt in two places, dig deeply, patch asphalt, etc. Lots of heavy equipment and many workers. It was a ton of backbreaking work. DW impressively got the job done. Thank you!

Pay through the roof and these clowns Jerry rig my power line after TMobile Fiber cut our line…read more United Clown works refuse to come and fix this for another week. We need more options in Colorado.

This is an APPALLING, HORRIBLE company!!!…read more They care NOTHING for their customers. Calling them does nothing. They will transfer you to random departments who cannot help/assist and force you to call back. If you are struggling with making pymts they will up charge you over and over to receive a 'deposit' that then cannot be used if struggling. You cannot reach billing, you must pay outrageous balances to restore service.

I called APEX for some emergency help to get our only bathroom running after a blockage left us…read morestranded. When a situation like this happens, as a customer, you want to feel like someone cares about your problem as much as you do. Some other plumbers told us they would call us in a couple days which obviously left us desperate. Jed at Apex Plumbing really took care of us. Even though I called late in the day he gave me personal attention and was sure to follow up to give me updates on the status, texts to make sure his team had arrived and followed up a couple times the same day to make sure we were in good shape. Honest and genuine, we will happily recommend Apex Plumbing to our friends and family.

I hired Apex to repair a drain and waste valve at my residence. The job consisted of excavation and…read morereplacement of the valve due to a water leak that only occurs when the valve is open. the valve was also extremely hard to open and close due to its age. After paying Apex nearly $4,000 to replace the valve, the water leak remains. I have called several times and emailed just to get a representative from the company to come out and take a look at the issue. This company has ignored my phone calls and emails. Apex WILL NOT be there in the event of an issue with their service. I DO NOT recommend Apex Plumbing for these expensive repairs as they will not even pretend to back up their work. Save yourself the hassle and go with a reputable company who backs their work. Apex IS NOT that company.

Reasonable prices. Colman and Todd did fantastic work, with teamwork they figured out the problem,…read moregot in/out.I recommend the company.five plus stars!!

Matt was able to come out to my house for an inspection and help me get a better understanding of…read morewhy some of my lights flicker. Apparently it's not ghosts He took time to understand where I was seeing some problems and then was able to explain why I may be having some issues. I have both an EV charger and a hot tub on my property and he also gave some guidance on if I'd want to switch to a 220 for faster charging. I really appreciate that he was prompt, clearly able to explain and share what my situation was, and also was a good price. Plus my dog liked him. Overall would highly recommend supporting this small local business!