Services - 5 Star Forever Nails
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Nail fill-in
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Worst experience getting my nails done ever. I went in with decent hope as I asked for coffin with a french tip. The dip is so bumpy and the shape is completely uneven and you can see in the pictures. My biggest concern was the obvious uneven french of my pointer fingers. I went up to the counter to pay after sitting 2 hours, which is much longer than it should have taken, and was now on a time crunch to get to work. As I was talking to the receptionist upfront about my dissatisfaction with paying full price for my nails, the lady who was doing my nails came up to me yelling and starting to grab on me and my hands. She persisted to do this even after I encouraged her to stop multiple times. She insisted my nails shown in the pictures were fine and made me out to be irrational. Please keep in mind I was not talking to her when this happened. I had to asked her to "please get away from me" before she decided to step away from me. But this was after her colleagues encouraged her to do so, not when I asked repeatedly. Now, uncomfortable, I just wanted my money back. They refused per "company policy" and offered to fix it but the same woman, who was just grabbing me and pulling me after I asked her stop and yelling at me, HAS to be the one to fix them. I asked for someone else and they refused. I asked to get them redone and they told me the same thing. I'm sure they may say that I was being unreasonable but I was not. I was perfectly calm and collected. The people in that salon are poor at their work as they explained the woman who did my nails was "the best". So, unless you're willing to critique every small error in your nails every step of the way to have your nails be DECENT. I suggest you keep your money and take your business elsewhere. Relax Nails on guadalupe is less than a mile away and so much more professional. How disappointing and embarrassing for a business.
Worst. Nail experience Ever. I asked for thin dip and I got the thickest, most uneven nails. And the color is cloudy and horrible looking. And when I told them I wasn't happy the proceeded to tell me it's the color and they would add another color on top as if adding more dip would be a good idea. I didn't feel it was fair to pay 55 for the service and the owner told me if I didn't pay she would cut them off and basically chased me out with huge toenail clippers!! I'm appalled that they run a business in this manor and treat customers this way!!! Now I have to pay another 50 bucks to have them taken off and redone
I genuinely had the most disappointing experience at a nail salon. I used to go here relatively often because of its convenience and they did a standard job but I will not be coming back here anytime soon. Unless you want a basic manicure or pedicure with regular polish, I do not recommend this place. Today I went in for a gel manicure on my real nails with a french tip and a gelx nail removal. I was initially quoted $10 for the removal and $40 for the gel manicure part. I left the salon with uneven ridged nail beds, flaired up tips, and uneven nail shaping, and my nails hurt to touch. Anecdote: During the initial nail removal process, the tech followed simple procedure and was friendly. Asked me about my race, offered me water, and my gelx nails were soaking in acetone for easy removal. The shaving tool was used three times total. - The first time was before the acetone was applied for easy removal which went fine - The second time was after the acetone was removed. During the second time, she switched the tip of the tool a few times to up the intensity but applied the tool unevenly on my nail at certain points and it got to a point where I vocally had to express my pain because I could feel it going deeper into my nail bed. - The third time, I had requested her to remove the tips of the remaining gelx. I had looked at my nails and noticed that the gelx was removed from the base but not from the tip which created a noticeable flair in my nail. When I showed her where it was, she had seemed really frustrated but did realize that it was unevenly done. As she was doing it, she focused the tip of the tool on my real nail bed instead of the tip with the actual gelx. When I vocalized it, she expressed frustration and in fear of becoming a difficult customer, I had apologized and just moved on. *At this point in time, I was already mentally considering just doing as simple manicure and having all my nails cut short to my fingers because I could not anticipate the rest of the session going well. As we were moving onto the next hand, she had asked if I was happy with my left hand and I did not know what to say because the honest answer was no. So when I had said, it is still uneven but it is okay, she just stopped her service and started to speak to the rest of the nail tech in Vietnamese. After a few minutes of this awkward frustration between both of us, I just suggested that I will just get the removal if that would be easier. From there, she just half haphazardly shaved and shaped my right hand in around a 1 minute and ringed me up. By the time she rung me up, the price for the removal went up to $15, which was a $5 increase from her initial quote. But I just wanted to get out of that place so I just sucked it up and paid. I apologized and said thank you for what she had done despite my dissatisfaction but I was countered with a passive aggression. I hate having to write this review because I have had some positive experiences and she seemed nice as a person. But I was genuinely just so disappointed in the service today. In the situation where she was unable to take it off or if she was unfamiliar with taking off gelx nails, I would've been easily as satisfied to be passed off to another nail tech. Instead, I had to leave with my nails in conditions worst than the way they came in with unnecessary and very avoidable damages. TLDR: Shaping: 1/5 - uneven shaping across fingers, flaired up tips, shaved nail bed down to raw, different indention points on nail beds, and clear damages Nail Removal: 1/5 - the job was done as the fake nail was off, except for the tip Service: 1/5 - poor communication, friendly at the beginning, asked for your opinions but it doesn't seem valued, passive aggressive, price upcharge despite the upfront quote (not communicated), half assed the service towards the end, didn't ask for length before cutting Cleanliness: 1/5 - poor ventilation throughout the salon
I always go to this place especially since it's super cheap! I know, I know, it looks sketchy but you get the quality you pay for! It's la little nice treat for yourself Okay, I just went back recently. I finally got my nails dipped and it looks amazinnnnng!
I came in for an dip manicure ($45). The nail tech was really aggressive--she peeled off my old polish instead of soaking it & used a really strong grit on my tips and cuticles, which drew blood and still stings the next day. The final product is fine at best; the polish is a bit lumpy if you look close. I wouldn't recommend or go back.
DO NOT GO HERE. They literally don't even do your nails. The place isn't clean at all and they do not speak English. Look at my nails. So bad.
1. Never agreed I was satisfied on the call or in person. 2. My review very accurately reflected my experience. I have no purpose in lying and the fact that you (Daniel) continue to try and discredit me if anything proves that truthfully you just don't want anything negative said. I didn't need clarification and when I was called if you wanted to 'clarify' that was all that needed to happen. If you want to 'ensure' a better experience, stop commenting and trying to disprove something I lived and focus on how you can prevent poor experiences for your future customers. As I said before I will give you the benefit of the doubt and HOPE there is miscommunication within your company. 3. Before you waste anymore of your time or my time, go back and read where I said to stop trying to comment and discredit me. If your goal is to get me to change my review, it is not going to happen. I have never had a salon experience so bad that I have written a review and seeing how my situation is being handled I am pretty happy I have shared my experience. And for every new attempt you make at trying to discredit me, I will add to my list. Attempt 1: September 17, 2023; Claims I "never visited" Attempt 2 : September 23, 2023; Claims my experience wasn't "accurate" and then tries to explain to me how MY experience went. I see it is a pattern that you (Daniel) try to tell off customers who speak out about their bad experiences, and while some might be valid for you to respond to mine is not one. You were on the other side of the shop doing someone else's nails at the same time I was getting mine done. So unless you have immaculate vision and hearing AND I have amnesia, it's wild that you think you can tell me what did and didn't happen. Though if you would like to continue to go back and forth then be my guest.
Really enjoy coming here! Convenient and relaxing. Nail techs have always been welcoming and kind towards me. They have a wide range of colors, designs, and styles. I have gotten dip powder here, and I loved it! Great nail salon especially location wise for UT students. Definitely recommended!
I'm a senior at UT graduating this Spring! I've been coming to 5 Star for 3 years off and on. I have to say they are a pretty good spot to get a good simple set of nails and a mean pedicure! Especially, it being walking distance in West Campus. Is it the cutest place to get your nails done? No. But, the service is good, the staff is polite, and I'm happy with my nails when I walk out the salon! And, I am pretty particular with my nails and they always do a good job! I wouldn't come here if you are looking for nail art/ designs. But it you usually get a simple one color this is the spot!
I have always passed by this nail salon since it is in the heart of west campus, and I decided to stop by today. Immediately as I walked in, I was greeted with a bunch of smiles and offered a complimentary drink. Everyone was a joy to talk to and it made my experience really enjoyable. I'm usually very indecisive about what color I want to use, but the workers were very helpful with assisting me. I was very pleasantly surprised since a great nail salon was so close to campus. I overall had such a wonderful experience, plus workers are so friendly and I left more than satisfied. I had the pleasure to have Tammy as my nail technician and I can't wait to come back to see her and everyone else next time.
Visiting Austin from Tucson and broke a nail yesterday so I just needed a repair! Found this place on here, walked in at 430 Sunday everything and Henry Daniel was able to get me together real quick! We went through their color wheels to try to match the color I already had and couldn't quite get there but it's darn close! He was kind and gentle with my nail. I have an extended nail bed so it was irritated but I also have a pretty high pain tolerance so it was all good. They had a baking show on the TV but we chit chat in the thirty minutes it took to fix my nail. There was 3-4 other ppl there and they were wrapping up services to close up. Good vibes read more
5 months ago
6 months ago
8 months ago
7 months ago
8 months ago
1 year ago
Worst experience getting my nails done ever. I went in with decent hope as I asked for coffin with a french tip. The dip is so bumpy and the shape is completely uneven and you can see in the pictures. My biggest concern was the obvious uneven french of my pointer fingers. I went up to the counter to pay after sitting 2 hours, which is much longer than it should have taken, and was now on a time crunch to get to work. As I was talking to the receptionist upfront about my dissatisfaction with paying full price for my nails, the lady who was doing my nails came up to me yelling and starting to grab on me and my hands. She persisted to do this even after I encouraged her to stop multiple times. She insisted my nails shown in the pictures were fine and made me out to be irrational. Please keep in mind I was not talking to her when this happened. I had to asked her to "please get away from me" before she decided to step away from me. But this was after her colleagues encouraged her to do so, not when I asked repeatedly. Now, uncomfortable, I just wanted my money back. They refused per "company policy" and offered to fix it but the same woman, who was just grabbing me and pulling me after I asked her stop and yelling at me, HAS to be the one to fix them. I asked for someone else and they refused. I asked to get them redone and they told me the same thing. I'm sure they may say that I was being unreasonable but I was not. I was perfectly calm and collected. The people in that salon are poor at their work as they explained the woman who did my nails was "the best". So, unless you're willing to critique every small error in your nails every step of the way to have your nails be DECENT. I suggest you keep your money and take your business elsewhere. Relax Nails on guadalupe is less than a mile away and so much more professional. How disappointing and embarrassing for a business. read more
10 months ago
11 months ago
8 months ago
3 years ago
Worst. Nail experience Ever. I asked for thin dip and I got the thickest, most uneven nails. And the color is cloudy and horrible looking. And when I told them I wasn't happy the proceeded to tell me it's the color and they would add another color on top as if adding more dip would be a good idea. I didn't feel it was fair to pay 55 for the service and the owner told me if I didn't pay she would cut them off and basically chased me out with huge toenail clippers!! I'm appalled that they run a business in this manor and treat customers this way!!! Now I have to pay another 50 bucks to have them taken off and redone read more
Business owner information
5 Star Forever Nails S.
Hi Emily,…
I genuinely had the most disappointing experience at a nail salon. I used to go here relatively often because of its convenience and they did a standard job but I will not be coming back here anytime soon. Unless you want a basic manicure or pedicure with regular polish, I do not recommend this place. Today I went in for a gel manicure on my real nails with a french tip and a gelx nail removal. I was initially quoted $10 for the removal and $40 for the gel manicure part. I left the salon with uneven ridged nail beds, flaired up tips, and uneven nail shaping, and my nails hurt to touch. Anecdote: During the initial nail removal process, the tech followed simple procedure and was friendly. Asked me about my race, offered me water, and my gelx nails were soaking in acetone for easy removal. The shaving tool was used three times total. - The first time was before the acetone was applied for easy removal which went fine - The second time was after the acetone was removed. During the second time, she switched the tip of the tool a few times to up the intensity but applied the tool unevenly on my nail at certain points and it got to a point where I vocally had to express my pain because I could feel it going deeper into my nail bed. - The third time, I had requested her to remove the tips of the remaining gelx. I had looked at my nails and noticed that the gelx was removed from the base but not from the tip which created a noticeable flair in my nail. When I showed her where it was, she had seemed really frustrated but did realize that it was unevenly done. As she was doing it, she focused the tip of the tool on my real nail bed instead of the tip with the actual gelx. When I vocalized it, she expressed frustration and in fear of becoming a difficult customer, I had apologized and just moved on. *At this point in time, I was already mentally considering just doing as simple manicure and having all my nails cut short to my fingers because I could not anticipate the rest of the session going well. As we were moving onto the next hand, she had asked if I was happy with my left hand and I did not know what to say because the honest answer was no. So when I had said, it is still uneven but it is okay, she just stopped her service and started to speak to the rest of the nail tech in Vietnamese. After a few minutes of this awkward frustration between both of us, I just suggested that I will just get the removal if that would be easier. From there, she just half haphazardly shaved and shaped my right hand in around a 1 minute and ringed me up. By the time she rung me up, the price for the removal went up to $15, which was a $5 increase from her initial quote. But I just wanted to get out of that place so I just sucked it up and paid. I apologized and said thank you for what she had done despite my dissatisfaction but I was countered with a passive aggression. I hate having to write this review because I have had some positive experiences and she seemed nice as a person. But I was genuinely just so disappointed in the service today. In the situation where she was unable to take it off or if she was unfamiliar with taking off gelx nails, I would've been easily as satisfied to be passed off to another nail tech. Instead, I had to leave with my nails in conditions worst than the way they came in with unnecessary and very avoidable damages. TLDR: Shaping: 1/5 - uneven shaping across fingers, flaired up tips, shaved nail bed down to raw, different indention points on nail beds, and clear damages Nail Removal: 1/5 - the job was done as the fake nail was off, except for the tip Service: 1/5 - poor communication, friendly at the beginning, asked for your opinions but it doesn't seem valued, passive aggressive, price upcharge despite the upfront quote (not communicated), half assed the service towards the end, didn't ask for length before cutting Cleanliness: 1/5 - poor ventilation throughout the salon read more
I always go to this place especially since it's super cheap! I know, I know, it looks sketchy but you get the quality you pay for! It's la little nice treat for yourself Okay, I just went back recently. I finally got my nails dipped and it looks amazinnnnng! read more
Business owner information
5 Star Forever Nails S.
Thank you Shayla. We'll looking forward to your next treat!
4 years ago
I came in for an dip manicure ($45). The nail tech was really aggressive--she peeled off my old polish instead of soaking it & used a really strong grit on my tips and cuticles, which drew blood and still stings the next day. The final product is fine at best; the polish is a bit lumpy if you look close. I wouldn't recommend or go back. read more
4 years ago
DO NOT GO HERE. They literally don't even do your nails. The place isn't clean at all and they do not speak English. Look at my nails. So bad. read more
3 years ago
1. Never agreed I was satisfied on the call or in person. 2. My review very accurately reflected my experience. I have no purpose in lying and the fact that you (Daniel) continue to try and discredit me if anything proves that truthfully you just don't want anything negative said. I didn't need clarification and when I was called if you wanted to 'clarify' that was all that needed to happen. If you want to 'ensure' a better experience, stop commenting and trying to disprove something I lived and focus on how you can prevent poor experiences for your future customers. As I said before I will give you the benefit of the doubt and HOPE there is miscommunication within your company. 3. Before you waste anymore of your time or my time, go back and read where I said to stop trying to comment and discredit me. If your goal is to get me to change my review, it is not going to happen. I have never had a salon experience so bad that I have written a review and seeing how my situation is being handled I am pretty happy I have shared my experience. And for every new attempt you make at trying to discredit me, I will add to my list. Attempt 1: September 17, 2023; Claims I "never visited" Attempt 2 : September 23, 2023; Claims my experience wasn't "accurate" and then tries to explain to me how MY experience went. I see it is a pattern that you (Daniel) try to tell off customers who speak out about their bad experiences, and while some might be valid for you to respond to mine is not one. You were on the other side of the shop doing someone else's nails at the same time I was getting mine done. So unless you have immaculate vision and hearing AND I have amnesia, it's wild that you think you can tell me what did and didn't happen. Though if you would like to continue to go back and forth then be my guest. read more
Business owner information
5 Star Forever Nails S.
Publicly responded September 17th, 2023 to Alex B.’s first review…
3 years ago
2 years ago
Really enjoy coming here! Convenient and relaxing. Nail techs have always been welcoming and kind towards me. They have a wide range of colors, designs, and styles. I have gotten dip powder here, and I loved it! Great nail salon especially location wise for UT students. Definitely recommended! read more
Business owner information
5 Star Forever Nails S.
We loved that you've continuously enjoyed your experience here with…
6 years ago
I'm a senior at UT graduating this Spring! I've been coming to 5 Star for 3 years off and on. I have to say they are a pretty good spot to get a good simple set of nails and a mean pedicure! Especially, it being walking distance in West Campus. Is it the cutest place to get your nails done? No. But, the service is good, the staff is polite, and I'm happy with my nails when I walk out the salon! And, I am pretty particular with my nails and they always do a good job! I wouldn't come here if you are looking for nail art/ designs. But it you usually get a simple one color this is the spot! read more
Business owner information
5 Star Forever Nails S.
We are happy to see you again Minji! We also appreciated your time…
I have always passed by this nail salon since it is in the heart of west campus, and I decided to stop by today. Immediately as I walked in, I was greeted with a bunch of smiles and offered a complimentary drink. Everyone was a joy to talk to and it made my experience really enjoyable. I'm usually very indecisive about what color I want to use, but the workers were very helpful with assisting me. I was very pleasantly surprised since a great nail salon was so close to campus. I overall had such a wonderful experience, plus workers are so friendly and I left more than satisfied. I had the pleasure to have Tammy as my nail technician and I can't wait to come back to see her and everyone else next time. read more
Business owner information
5 Star Forever Nails S.
Hello Nancy,…
5 years ago
Loved! Vivi helped me pick a color- honestly terrible at picking best colors! She chose such a pretty color. I did a normal manicure. She put down a base coats, two coats of paint and top coats!! She was meticulous with the edges and I'm so happy with them. Will definitely be coming back!!! read more
7 years ago
I chose this place because of its location near campus. The women were very respectful and friendly. They took their time and didn't rush They play Netflix, play music, and have a WiFi password you can ask for. The overall scene was great, but not so much my nails. The shape and color was great I loved the nails walking out, but they cracked after two days and for it being $50, which is way more than I usually spend, I was rather disappointed. Their service was perfect, but the end result wasn't worth it Maybe will go back for other services read more
Business owner information
5 Star Forever Nails S.
Hello Jasmine,…
6 years ago
I asked for a simple design and the nail lady tried but said it would be better if I just put stickers on my nails. I agreed and she told me she would be able to make the stickers lay flat on my nails and it would look better then drawing the design by hand. And this is how my nails turned out. The stickers are already peeling up and she said that's how they are supposed to look. Don't go here please!!! read more
7 years ago
My no-chip nails didn't even last a week. Day 1 I realized that they missed a portion of my nail with the paint, and by day 4 my right hand nails started to peel and chip. Day 5 started on my left hand. I've never had a no-chip this bad before. $35 for only lasting 3 days? No thanks! Hopefully they don't charge me to take these off because the peeling is getting more annoying than the chips were in the first place. read more
Business owner information
5 Star Forever Nails S.
Hello Alicia,…
5 years ago
Got a pair of white translucent acrylic dip set for my nails. Daniel, nail tech, reconstructed my disheveled nails/cuticles into a clean, uniform set. read more
4 years ago
If you're looking for quality, I reccomend going somewhere else! I am very disappointed and dissatisfied with the time I spent. I get my nails done frequently so I'm aware of the common process. First thing, I called ahead and asked how much it would be for a gel fill/gel color switch and they told me $25. I was charged $35 after the appointment?? Overall, it's not a huge deal and I'm grateful for their service, but I would like to provide feedback. The woman who did my nails did not cover my full nail with the polish on multiple fingers, there are spots that are uneven and even are smudged??? I noticed fuzz on my nails and she just painted over it. She was rough when taking off my previous nail polish to the point that my nails are super thin and sensitive now. All love and compassion to her.. but very unhappy with these. !!! It has been 3 DAYS since I got them done here and the gel nail polish they used has already chipped in multiple places!!! I've had other gel manicures stay on atleast a week and a half - two weeks. I appreciated the cashier for being kind and I appreciate that they offered me a complimentary drink. Though, I did not enjoy the overall feel and I'm very sad about the quality of my manicure. I've tried to call for a refund or something and have not heard back anything because honestly I don't even want to walk back in this place to get them "fixed" after spending over an hour of my time there. read more
4 years ago
5 years ago
I came in to get my nails done for my graduation and my experience was okay. My nails looked fine after and the staff was friendly. However, it took an incredibly long time (I've been to many nail salons big and small and a full set of acrylics/dip powder of the same length w no design has never taken as long as it did here). The shape was not quite what I was asking for and ended up a little wonky. The pricing was far higher than expected for the quality, but it wasn't the worst experience I've had. I just would not come again :/ read more
Business owner information
5 Star Forever Nails S.
Hello Sara,…
3 years ago
idk why everyone is hating, i had a great experience! tina took such good care of me. i got a soak off of my acrylics and a regular polish manicure, and she did it super fast but still well. they even have a student discount for UT students!! totally will be coming back. i gave 4 stars only because my polish is a little bumpy, but not enough for anyone to notice unless they're looking closely. read more
3 years ago
3 years ago
3 years ago
3 years ago
6 years ago
The staff was nice and the salon was clean. There are definitely some small imperfections, but overall Kathy did a good job! What saved it all is this beautiful color, SN168! read more
Business owner information
5 Star Forever Nails S.
Hello Sarah,…
3 years ago
5 years ago
This is one of the worst nail salons I've ever been in my life. They didn't listen to anything I wanted and did whatever they wanted to do with my nails. They didn't even prep my nails. They didn't cut my cuticles they literally just started gluing the nails on crooked and said it was my fingers. They were so sloppy leaving nail polish all over my fingers and didn't even do the design right and just horrible service. For the prices they are asking they are low quality. I wouldn't recommend you this place, they are able to do little to no intricate work when it comes to nails. My nails look like a child did them. Honestly, I wouldn't even give them a one star. (Respond to owner: First, he did not trim my cuticles, all he did was some light buffing. The picture I put in the review was taken prior to my post date. They didn't last more then 2 weeks. Second, when I asked for Kevin to do the design he did not inform me he didn't know how to do the design , he just looked at the picture I showed him and started to do my nails. I just want to clarify that after he did one nail if I liked it and I did say it was fine, but if you look at my nails it looks like 10 different people did each design. Also if he has 20 YEARS of experience I would assume he could do a simple design all I asked for was " lines that don't touch" , yet in the end product there are lines that are touching. Third, I never had problem with the color selection, but since you want to bring it up. The ombre I asked for was not what was shown in the photo was not what I asked for. I asked him multiple times while he was gluing on the nails if I could have the dark brown at the top and he said no. Also another thing that I didn't add in my original review is that all of my nails were different lengths and shapes. You also implied if I had a problem with my nails I could have said something. I didn't say anything because I was so upset and shocked and didn't want to be rude. When he asked if I liked it I didn't want him to "make any adjustments", I truly wanted him to take the nails off right then because that is how bad they looked, but I really was just ready to leave and that is why I said it was fine. Even with the explanation it still doesn't justify the sloppiness of the nails. I did not make this review or my last review to bash or upset anyone I was just telling the truth on MY experience at you establishment. ) Thank you :) read more
Business owner information
5 Star Forever Nails S.
Dear Ange,…
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More info about 5 Star Forever Nails
2222 Rio Grande St
Ste 140
Austin, TX 78705
West Campus, University of Texas
Directions
(512) 473-0034
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https://5starforevernails.com
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Ask the Community - 5 Star Forever Nails
Do u guys have neon gel mani?
Hello Saebom, We do offers neon Gel Colors at our salon. However, the collection of the neon is…
