Needing a new car, very unexpectedly, we wanted a vehicle that would last. A family loan of a 2015…read moreSubaru with nearly 200k convinced us to try one. Due to the Covid pandemic we did not expect to find "our" car on a local lot. And, yet, there it was, having just arrived when we needed it! And with all the features we wanted, and then some. Kenneth was the perfect sales rep for us. He was knowledgeable and efficient in his demonstrations. Its been about a month and we love our new ride - and the after sales services have been wonderful, too.

Zac was an incredible salesman and he explained everything very thoroughly. I was barely…read moreconsidering a crosstrek and he 100% sold me on one. We are in love with our car! They were so helpful, kind, and supportive. We absolutely love our new car.

I bought a used car from Frankie Guy, it was the first time I've ever bought anything from a used…read morecar dealership. It was a wonderful experience. He was very kind, and worked with me a lot to make sure I was getting a good deal for the car. If you ever are looking to buy a used car from them, ask for Frankie Guy!

Great service and value customer satisfaction in their purchase. They as a team turn my experience…read moreinto one that I will forever be thankful for and will have me return for my next purchase! Sedrick and Ross helped make my car buying experience a success!

I am sharing the facts about my experience with this business: I bought this car two days ago. I…read morewas excited about it, at first. There are two open recalls on it. When I looked into the recalls on Kelly Blue Book I found out that one recall is very serious. One recall report from 2023 for my exact year and model, stated that the engine could suddenly seize and catch fire causing an unexpected crash and/ or injury. I was very shocked upon finding out this information about my new car, so I went down to Roy's to inform them. At first, they did not take me seriously and tried to down play the situation. Together we called an Acura dealership down south, who confirmed exactly what I had found on KBB. Roy's knew of the recall, but I was told that because there wasn't a local dealership who could fix it, thet decided not to get it taken care of. They did the their own inspection, regular maintenance and test drives on the car and that's it. BUT, what they didn't know is that the engine needs repairs or even possible replacement! They said because there was no stop sale on it, they thought it was ok to sell. It took me maybe 5 mins to do what they could have done right in the first place. Even though they let me return the car, canceled our contract and gave me a full refund of my down payment, this is a moral issue. They did not do their due diligence in making sure that this vehicle was safe to sell. I have four kids whom I dearly love. At any given time my family and others on the road, could have gotten seriously hurt or killed in a car accident fire, and that is not ok! All because it was inconvenient for Roy's to do their job correctly. This is very disappointing and now makes it hard for me to trust other used car dealerships! DO BETTER ROYS! Update: upon further investigating my situation with Roy's family business, I have discovered that my car actually does have a stop sale on it. Which Roy's was unaware of. I know this because their one claim that they had done nothing wrong because there wasn't a stop sale, which is incorrect, afterall! Obviously they do not do their homework on the used vehicles that they buy to resell to the innocent victims of our community. Please see photos . Please save yourself and your family the headache, hassle, disrespectful treatment and possible life threatening accident, that you can get when you buy a car from Roy's in Humboldt County, CA.

I have now submitted this information to both BBB and the Bureau of Automatic Repair because I'm…read morebeing officially harassed by this company. Be very careful, price gouges. Had vehicle on here for almost 5k over what KBB values it. Make sure to kbb things first, out in the MILEAGE, because that counts a lot towers the value. Look up how many miles the vehicle should last that you want and really think about the life that's left in it. Just tips to be safe when purchasing from anywhere, but esp. here. I notified them of what I found and they know they're gouging. This vehicle on its last legs, already gone past how much it should last, and they're asking that much over KBB value. Beware. Update: they're now also harassing me even though I looked up the KBB value with everything included myself. 01/15/2022 still messaging me. Price gouging and harassment. They haven't left me alone for a month and are sending extremely volatile emails when I've sent them the information I found in a car they're charging 5k more for what Kbb values it as. They sent me a weird document but I did the KBB value itself and the miles at 360k brings the value down significantly. This is his email to me as of this morning- and keep in mind I'm doing a legal name change because of my abuser, not going by an alias/have not reached out to them, etc. for a MONTH........ michaelsmith707@gmail.com wrote: Hey --, (or Victoria) The KBB we sent you literally has the VIN number, exact features, date, and miles on it. If you look at the bottom, you will see the Kelly Blue Book endorsement as well. So implying that the information is "false" is just wrong. All your assumptions based on what you did or didn't see on carfax are ignorant as well because a lot of shops don't even report to Carfax. Information not being on the carfax is not proof that it wasn't performed. If you were civil and just asked for it, we would have happily sent you our extensive shop report. As far as you not understanding the "POINT" of me messaging you back, let me explain. An online shopper made a mistake when estimating a KBB on one of our vehicles. She then took the extra step to erroneously put out a bad review based on this information. If you ever took the time to come down and look at the vehicle or talk to any of our reps in person, instead of just being an online troll, you would have seen how wrong you are about Roy's and our vehicles. Our small business has about 20 employees and every single one of them bust their butts to maintain an excellent reputation and while doing so uses that reputation to feed their families. So when someone makes a mistake and feels the need to slander us based on that mistake, it's worth it to go out of my way to try and correct the error. At this point, based on your initial response, I don't expect you to be reasonable or fix the erroneous review. It's a sad truth that there are people in the world that cannot be reasoned with. I find solace in the fact that Roy's will be fine with or without your review correction. Based on your very toxic response with your review and to my reasonable first message, you aren't a very happy person anyways. The universe seems to always find a way to even things out in this way. Happy New Year Victoria (or --- your cowardly internet troll alias). It comforts me to know that you will get exactly what you deserve from this life.

"Our service advisor Wesley was fantastic! He got our Jeep in right away and made the whole…read moreprocess smooth and stress-free. Excellent service and much appreciated!" THANK YOU!!!

Not helpful very very rude minus one person they look at you like you have two heads when speaking…read moreto them I regret purchasing a car here

This is our seconded car we bought from then. They are honest and back there cars. My last car I…read morebought from them is still running with over 300000 miles.

We had a great experience buying an SUV for my son. No BS,…read morejust a friendly staff that took good care of us. I highly recommend.

Kind of torn on this one. I went to Northwood, pre approved for financing from GM. So I filled the…read moreonline prequal and sent them the letter through gm online. The next day I find out my credit had been ran seven times, and again by gm, who had already offered me a loan... so I made an appt. went in two days later in person i said, "look I'm a year out of a 3 year bankruptcy, and I've worked tirelessly to get my credit score back over 700. I have a letter here from GM. I've been approved for 36k or less so rather than shop around for a loan I'd rather take this offer while you have a few cars that fit the bill." I was told by my salesman who was green AF, that's not how it works here, the finance guy makes all those decisions. I was told I could not speak to him at all. I feel like I should have walked right then, but they had the exact car I was looking for so, i said lets look at what you can do. I filled out some forms, which was odd, because they had already run my credit 7 times, but i assumed they knew what they were doing. they ran my credit to 6 loan companies and gm... again...all dinging off on my phone as it was happening. As I'm literally showing the sales rep saying wtf you guys just dinged my credit 14 times in three days when I already came with loan approval from gm in hand? this was not a prequal letter, it was a loan approval. I later brought this up to the finance guy who I was not allowed to speak with for an hour and he comes out and says "we'll we got you approved with GM" he said "Don't worry your score will drop like a rock but anyone important will know you were shopping for a car" - ok d.b. we'll my score went from 730 to 598 in 1 week because I have too many credit enquiries, and I came prepared to not have this happen. You guys need to listen to your customers, as you work for us remember? meanwhile the car wasn't detailed and there are quite a few spots with window sticker type sticky that needs to be professionally cleaned and buffed off. So they said, come by on Sat. So I did... But it turns out the detail guy wasn't in, and wasn't going to be. so I've been told now they will detail my car, and buff that sht out when the new plates come in, whenever that is. So I have a brand new car that desperately needs a wash and detail, and they owe me one... Judging by the reviews Im not sure if i should even let you guys service my vehicle which is free under the warranty I paid extra for... I'm the greatest customer ever, easy going, come with all the resources to get the job going, I don't ask much, I'm never rude, and I just want to be treated fairly.. I'm buying the first new car in my entire life, it should be a great and fulfilling experience. I should walk away excited, and happy as its the f#$king american dream!. but the only taste I have in my mouth is I shouldn't have bought here... 2 stars for my kick a$$ Chevy!! 1 because Hunter tried his very best...

Horrible attitude from an employee, went in there with my friend to get her car after they did some…read morework on it and the guy I think his name was Jeff was Sooooooo rude! He needs an attitude adjustment bad! He had her signing papers and was literally trying to cover the words so she couldn't read what she was signing. So disappointed do better!

Highly recommend. Lyle was easy to work with. Happy customers thank you for working with our family…read moreto get transportation!!

I have bought two vehicles from them. First one, a 2005 Toyota Tacoma TRD sport. It ran great…read more Besides replacing the clutch, there were no issues. As time went on, low gas mileage and payments helped decided on a Subaru Outback, decent gas mileage and could still get me everywhere. I bought a 2006 Subaru Out 2.5xt. For the three months that I had it, it was in their shop. The first drive over the 299 it didn't even make it to Lord Ellis Summit. First, they said spark plugs, replaced those and it was still was running horribly. Smoking, getting 15 mpg. Then I found out it required premium gas, they told me this car required no special maintenance. I would not have boughten this car if I knew it needed premium gas. They blew off my numerous phone calls about how horribly it was running until I showed up with it smoking. Turned out the car had a hole in the boot to the turbo, (their mechanics couldn't figure it out, so it went to McCrea) then some dried and cracked hoses. Supposedly they fixed it. It was driven to Oakland and back. Started doing the same thing as soon as we got into Fortuna: no power uphill and rough sounding. continued to get so bad I could barely drive from Samoa to Eureka. Took it back to them. Turned out to be some coil. My dad picked it up. It started acting up again. Turned out to be the timing belt tensioner and a faulting water pump. I ended up having to return the car because of all these problems that were constant for three months. I missed work and time to look at new housing out of the area because I didn't have a car for three months. This was the worst car buying experience ever. From them buying my truck back at such a low price to the overpriced falling apart Subaru. Yes, they paid for it, only after I called them out, they only believed me until I showed up with a smoking car. And I have NEVER seen a car come back so many times from a shop and had it run WORSE then it came it.

Well, first of all dealing with John and Jeff is the worst experience I've dealt with with any type…read moreof automotive dealer service department. I've had multiple interactions with the gentleman working there and they haven't been pleasant. Why is it such a pain in the rear end to get anything done with these people? Is this not a service department? For the three months I've been trying to get a sensor ordered and replaced for the ABS system on my grandma's car. The only way to get anything done is if I go down there in person. And yet still, the part has not been ordered, nor have I received any phone calls. Half the time when you do call and nobody answers or people are not working and they say they will have them call you back the next day which never happens and they don't wanna deal with you . Simply preposterous! We will stop buying our vehicles from this dealership furthermore. We have bought many vehicles from them over the last 35 years and trying to get anything fixed or serviced on the car has been a big pain in the ars. I will fix it myself to keep my grandma safe because these people are too lazy to do anything!! Thanks, Nathan Foley

I think John, head of service, needs to get complaints more often. Let's get one thing straight: I…read morehaven't even gotten my car worked on yet, and I have literally nothing good to say. After my initial intake, I was already pretty put off when John stalled my manual twice and really gave no form of communication or direction. After you drive your car up and wait in line--which might I add, the ass end of my hatchback was sitting in the busy road for a cool five minutes, praying I don't get hit just saying it would've been great to be directed to the second lane. which I might add nobody knew it was there until John stalled my car into it. Get done with intake, car is done. Not that anyone asked, but my dad was hospitalized, and I haven't been able to communicate my situation too well due to mental stress. So I show up to pick up my car 10-5 minutes before they close. John is at his computer and the secretary is sitting there, I think doing paperwork. So I ask, "Can I get my car, please?" He says, "That's not possible. You came too late." I said, "You're open to 5. It's 4:55." He says, "Well, I can't do that paperwork." Then adds "John logged off his computer." John actively looks up gets up from his computer, asks if he can help, I tell him the situation, and he follows it up with, "No, I can't help ya I hus logged off my computer and I don't know where your car is" Buddy boy, John, you get paid $40-$60 an hour, or you're on a wonderful cushy salary. I was late because I had to stay 10 minutes later at my job. It's sad you can't either. Lord forbid you make anyone's lives easier. It's sad that possibly the only way for u to step up a knotch was when I had to tell you my dad was hospitalized in Redding for you to possibly offer to get it ready for the next day. That doesn't help me today, JOHN. Useless old men. Don't worry, I'll be calling the dealership and saying the same thing verbatim. The older generations like to make fun of the younger generations, but it's sad how they truly are--if not more lazy, insensitive, and just downright unhelpful--than they like to put on.