If you're planning on ordering food to go, don't bother. On three separate occasions, we called to place a to-go order. We were told to hold on and the call will be transferred to the bar. 3 times and the wait for someone to pick up the phone was 5 minutes. After 5 minutes each time, we hung up. So I and my 14 other office partners went somewhere else. I know Montano's, The New Yorker and Jimmy V's were glad to have our business. We spent over $800 combined on those three lunches. I knew Al Pollard personally, and I also know he is rolling over in his grave. He would NEVER tolerate this piss poor customer service. The impression I got was, being a paying customer, I was actually annoying them. Their attitude is clear: "We don't care, you're here and we have your money". Never again! read more

Sadly, my wife and really loved this place. Unfortunately it has declined dramatically over the past year. They have one of the best burgers in the area (when it is cooked properly). Out of the last 10 meals, only 2 were cooked properly, often the fries are almost raw, 2 times the burgers were no where near medium and could barely be called rare they were so under done. It is as if there is no leadership or no quality control in the kitchen. Really hoping they turn it around, but for me today was the final straw. Very disappointed to have to write this review. read more

Delicious! They have such a variety of cuisine infused with American and its all so yummy! Their cheesecake is a great choice for dessert. Some nights there is music so you may want to sit outside if you're trying to have normal conversation, but the atmosphere is nice and fun. Plus, they have clean bathrooms. read more

Great atmosphere it had a large dinning area but each table had an intimate feel to it. I loved the wine racks in the center of the room in a glass walled room. Also, at least from where I was sitting, you can see into the kitchen this was very interesting and I caught myself a few times paying more attention to the chefs than the meal. The food was very good. I went during lunch and ordered the prime rib sandwich, it was cooked to perfection and had a very delicious wasabi mayonnaise on it. But the homemade chips were the star of my, plus my companions, meals. they were crisp and seasoned amazing. read more

I can not figure this place out. First off, it is a beautiful restaurant. Great atmosphere, well appointed, Brittany our server did a great job. The food is weak for the price. My wife and I recently had the rare opportunity to dine out with no children and were in the Tanglewood area. The parking lot was pretty full (as usual) on a Saturday night, so we expected the dining room to be busy. Not the case, there were a few tables and a single large group. After perusing the menu, we ordered an appetizer and two entrees. The app was was inedible due to the overwhelming taste of old fryer grease. My entree came out cold, so my wife ate her meal alone while I waited for mine to come back out of the kitchen. Then I ate alone while she waited for me to finish. The GM was great. He comped the appetizer and was very apologetic about the cold entree. No complaints about the service at all. He admitted that he hates to miss when they are not busy. Ok, having said all of that, here is my opinion. The restaurant is in an A plus location, the building is laid out well, the management and waitstaff are getting it right. The menu and the food are off. If you are good at serving bar food, serve bar food on a separate menu. There are so few good restaurants on that stretch of Electric road, it seems like you could serve a $30 entree to everyone in the dining room. Why are there $8 Philly Cheesesteaks and burgers on the menu right next to the $26 Certified angus steaks? I guess if you are going to 419 West, just get one of the pizzas. This was our second try and I really want to like the place, but don't. read more

Don't order the scallops you only get two . The asparagus had been on a diet. I don't know how it tasted I sent it back wasn't going to pay $25. for that. Should have taken a picture. read more

Nice atmosphere, attentive service and quality foods. I enjoyed crabcake and homemade chips.

So the really disappointing thing about this place is the service. The food is actually really good usually, but service for both dine in or carry out are both horrible. Super super slow and disorganized every single time and management doesn't seem to care. Super frustrating because this place could be so good! I'm writing this review as I've been on hold 7 minutes now trying to place a Togo order-they run all Togo through the bar which is a horrible decision because the bar is often the busiest part of the restaurant. 3rd time this month I have had the same problem. So I guess this will have to be off our list of options cause it's not worth fighting to get service. :( Update: after holding for over ten minutes trying to place an order I call back and ask to speak to a manager-I hold another 6 minutes to be told the manager is too busy to speak to me and to call back in 20 minutes. So I mean clearly the problem is from management down. Try at your own risk. read more

Aahhh....where do I begin? To start, I must say I have eaten at 419 West probably a hundred times. It is our go-to spot for drinks to a celebration meal. Well...it WAS, because I am never going back. Last night, a friend and I had reservations for our favorite dinner at 419; we had been so busy over the holidays and were really looking forward to catching up at our old familiar spot. I arrived about 10 minutes before our reservation time but was seated immediately which was nice. Once I was in my seat, no one said hello or even looked at me which I found odd. No one offered me a cocktail while I was waiting for my friend to arrive, not even a glass of water. When my friend arrived about 10-15 minutes later, we chatted for close to 15 minutes and realized that it seemed as if no one knew we existed. We joked "can YOU see me?" My friend got up and went to ask the hostess what was going on. Soon after, our server came over and asked what she could get for us. We asked for water and the wine list and she said someone else should have given you the wine list, but she did bring it back to us. We ordered a bottle of wine, and she asked if we'd like to go ahead and order our food also (?) so we did because after so long we knew what we wanted. A good while later she brought us 2 glasses of wine. We said we had ordered a bottle and she actually rolled her eyes at us and picked the glasses up and walked away. When she returned some time later, she was carrying an OPEN bottle of wine with stains on the label (!) and two empty glasses. I looked at her and asked "did you really just pour that wine from before back into that bottle?" She denied it. Ha! I've never ordered a bottle of wine at 419 and it not be opened at my table. After a bit longer, my friend's salad came. Less than a minute later, our entrees came, via a food runner, not our server. My friend was still pouring her dressing onto her salad! We commented that the salad had just arrived and the food runner set down our plates and walked away. So, ok, let's eat I suppose. My steak, ordered medium, was blue rare. The knife wouldn't even cut it. We had to flag down our server because she had not checked to see if our steaks were ok. When my steak came back, much later, it was charred to a crisp on the outside and blood was running all over my plate. I just looked at my server and she, I kid you not, said "that is the butter dripping down." She did send over the manager fairly quickly, and to his credit he was understanding and polite and adjusted our bill and offered free desserts (which we declined, and now regret that decision). We didn't enjoy our experience or the food but hey it's our favorite place and they tried to make it right; it's not the end of the world and it will be better next time. I paid with cash but my friend used her card. We watched our server go to 2 registers and down the hall where the bathrooms are and take a very long time to return to our table with the card. When the receipts came back she noted that they had run her card twice, oddly once for 2 cents and again for the remainder. Well, this morning she checked her account and another additional charge was on there for an even larger amount. She goes over there and asks for clarification of what's going on, and to have it corrected, and gets completely insulted and blown off by today's manager. This isn't resolved, and our patronage at 419 West has come to an end. There will be no next time. read more

419 West - Bloody potatoes - New American Near Me - Roanoke, Virginia

Got referred here by a friend who likes their pizza. We went in at 2:30 in the afternoon for lunch. Plenty of staff walking around but still had to wait for the hostess to emerge from the back. Got seated in the bar area which was fine- not too crowded. One person at the bar and a group of gentlemen watching sports and having some beers. Waitress came over and took our drink order. One of the two beers was unavailable - no big thing, re-ordered and beer came via another bartender/manager(?) Drank the beer almost gone and waited for the waitress to come over and get our food order. Pizza delivered by another waitress so, at this point, we have now been touched by four employees and saw three others. First waitress finally came back to get another drink order but instead of bringing beer, she grabbed a menu board and a pen and set at the bar with her back to the room and chatted with the one young man drinking at the bar. So... time went on. Finished the pizza - which was good - and sat around for a while. Luckily we didn't have to be anywhere. No check, no beer. Finally waitress decides to go pour the beer and drops it off at the table. Nope, no thanks. She grumbles that she won't charge us for it and goes to get the check. Paid check and left. So, once again.. if you have a good product, it doesn't stop there. Without good, friendly service- what's the point? Quantity over quality I guess. read more

Ate there last night. Wonderful experience with 10 friends. Amazing variety of food all hot and delicious. Service was quick and attentive. Will definitely return. read more

I'm pretty sure the bartender believes [flavored] vodka is the only liquor on the face of the earth. Service was great though... read more

Great local restaurant. Service great and food excellent. Only one thing please do something with restrooms almost unbearable to use

We have frequented this restaurant many times over the years. For the most part the food is ok. Unfortunately over the last few years I have noticed a couple of trends. One is they don't seem to be reinvesting in the restaurant at all. It is looking very dated and run down on the inside. It has the feel of a nice restaurant back in 1998. The other thing I have noticed is there is no consistency with the wait staff. Some have been very good while others seem to be inattentive at best. I also wanted to mention that the process of picking up food to go is a pain. You have to walk to the bar and stand in between bar patrons to get a bartender to look up your order. This may not sound bad, but on a Friday night its a nuisance. You are standing there amongst tables of 38 years olds just trying to hang on to the cool factor one last time. You got the dudes with the receding hairlines, untucked oxford shirts buttoned down, and gold chains trying to work their magic on some lady at the bar. At least I know what it must of felt like when Jack and Larry would go to the Regal Beagle in Threes Company. read more

Steak was cold along with sides...sent back...came back still not even close to warm..prices rising with lack of qaulity... may piss some people off but truth hurts...didnt ask for a comp on the meal...service was great...server was excellent...be a while before I come back...pay attention!!! read more

Thought that 419 West would be a great place for a Saturday evening dinner. We were seated promptly and a server took our order and then nothing. Someone else had to be flagged down for water and silverware. Our appetizer was delivered by another server. After 45 minutes nothing else had come and our server was nowhere to be found. A couple on the patio had left without their order due to the poor service, and our server, a hostess, and another server tried to serve us their food three times. At no time was a manager called over, even though it was apparent that I was upset. We paid for our appetizer (I still regret not requesting a manager) and without an apology our server left us to leave. This may just be the worst dining experience of my life. read more

Now, the service is okay. Had newbie waiter and took some coaching. The mixed drinks are expensive and disgusting -- the Mellon cocktail tasted like a radiator fluid and had a radioactive color. The margarita was subpar with too much sour mix. The saving note was their food -- steak and pasta. read more

Place was VERY busy which is usually a great sign, and it turned out to be accurate in this case. Steak was on par with some very expensive steak places we have eaten at so I would say this would be worth checking out. Prices were very reasonable. Parking is a bit irritating and it's not very well lit so bring a flashlight if you're eating dinner. read more

Last year's Thanksgiving Buffet was excellent. This year, the buffet was clearly understaffed. The turkey and ham were as dry as dust. The stuffing was bread crumbs dumped in a pan. The buffett was inadequately supported, and the carver looked panicked and desperate. Not worth $80 including tip. Won't go back next year. read more

For such a nice decor I was unimpressed with the food and service. I ordered the Chipotle chicken wrap and what came out was totally different than the description on the menu. It had bacon and no cheddar or salsa as was described in the menu and when I returned it they gave me a completly different dish which I didn't like. My friend got the Buffalo wrap but it was clear they used bbq sauce instead. read more

My family came here with a reservation for 8 at 1:15, the food didn't get to the table till 2:20. The food was NOT what it use to be! This has always been our "go to" choice for birthdays and special occasions. The manager was kind enough not to charge us for the food we returned due to preparation mistakes. The food we ate was OK at best. The server was visibly overwhelmed. We feel it's time someone needs to know. read more

It had been some time since I had been to 419. My recollection was that it was very good food and service. Today was different. The service was not worth the two stars I am rating. The food was very average, especially for the prices. No management was visable and again, the service was awful. I hope that some attention can be paid to this to restore the restaurant to its former quality. Reading the other recent reviews, it's clear that the management is not reading them. Seems the downturn has been happening for some time. I would avoid them. read more

Disappointing from the time we walked in for our Easter brunch. The host staff was disorganized, as was the rest of the restaurant. Our waiter never came to the table and another server had to be flagged down so that we could get a beverage, twice. I never even knew who our server was until the check was dropped. The state of the buffet was unappetizing, looking more like a black Friday sale than a quality $40 meal. Almost everything was out on the first trip to the buffet and still more out, like coffee on my last trip. Will not go back and will not recommend. read more

My husband and I ate here last night and it was so great! The server was super helping and kinda. I just wish I came a little sooner for happy hour to try more of the $5 martinis . My husband had a filet, while I had the seafood trio that was delicious! Thank y'all for a wonderful date night. read more

Pretentious. How can even the waitresses think they are better than everyone else? The prices are like whoa. I feel like the dress code should include a stick up your ass. Just saying. A side note, easy up on the mint on the lamb. It ruins a good and delicate meat. I won't go back. read more

Great food, good waiters, always a good experience. Place turns into a local watering hole on weekends and big game nights. Drink prices are moderate, happy hour deals are B- in my opinion. Live music most Saturdays, otherwise their pandora choices is probably the area they need to improve most. read more

My husband and I met friends for my birthday dinner last Sunday evening (1/15/17). I ordered the shrimp creole sans sausage because I am pescatarian. The dinner was very good but I only had 3 small shrimp in my dish.....$15 for 3 shrimp and no sausage! The waitress was not even the least bit concerned when I asked her about it! read more

I used to love their food! Over the past year I've really seen a decline in this place and it makes me sad! I try to give this place extra chances because my husband and his bromances claimed this as their spot years ago! As of tonight I'm done with their food! I ordered a Greek salad and got a bed of mixed greens with 2 slices of cucumber and honey mustard dressing! Seriously, how hard is it to make a salad!?? This isn't my first order that hasn't even been close to right and the portion sizes have clearly gotten smaller! There are way to many fabulous places to eat in Roanoke than to waste your time or money here! read more

Food was really good - service was excellent! Attended a celebratory dinner for 12 with a small window of time. Staff made it all happen! Thank you! read more

Went there 3/3/2018 both my wife and my food was horrible, I had fried oyster's. was all bread very small oyster's had no taste. My wife had the seafood boil very little taste, the steamed shrimp had no taste. We will never go back, read more

Service is terrible. They are so slow. I got a drink and an app at the bar and it took 30 mins to get pimento cheese dip. It was melted nacho cheese... I will not go back. read more

Atmosphere was nice, bathrooms were ghastly. The food would have been much better if they weren't quite so heavy handed with the salt. Servers were awesome but took over an hour for food to arrive. If you go make sure you don't have plans for a few hours. read more

I returned to 419 West two weeks ago after a few years staying away due to a bad experience. That visit had me questioning my lengthy absence. Today I went in for a late lunch (3:30) and I now know why I left the first time. I waited a full five minutes at the front for anyone to acknowledge me. Once seated, the very well trained and professional server ( the only high point of my experience) greeted me and took my order. I had a wedge salad, shrimp and grits and unsweetened iced tea. The salad was delicious with ample blue cheese and bacon crumbles. The bake and serve rolls ( which are out of place in an upscale restaurant) were no where near done. One bite, and the roll turned to a mush of raw dough in my mouth. Next came the Shrimp and grits. The grits were well prepared and served with fresh asparagus that was perfected cooked. Unfortunately, there were only 3 shrimp and a little sausage covered in WAY to much sauce. For a meal costing $36.00 including tip, this failed to meet my expectations by a considerable margin. I should have stuck with my original decision to dine elsewhere, read more

Waited over 10 minutes and a waiter never came to my table so I left, several waiters and waitresses walked by constantly checking on other guests and new guests. The food sounded good but I wasn't going to waste my time or money. The hostess was nice. read more

There are many different styles and types of dishes, and every one I've had has always been good. The wait staff and bartenders are friendly and helpful. It is always guaranteed to be a nice meal. read more

We really enjoyed this place. The atmosphere is quintessential American cuisine restaurant. Food is great and they have a nice wine selection. read more

I ate here for their Thanksgiving meal. I'm VERY gluten intolerant and had called with questions before going and been promised the turkey was gluten free and that they took all the necessary precautions to ensure that the dishes they advertised as gluten free were actually gluten free. They even had a gluten free menu ready when I got there. Well, they lied because I have been sick for a week now since eating there. I haven't had a reaction in gluten in years because I am so careful. And this is the worst reaction I've ever had. I've lost weight this week because I've been so sick I can't eat. I told them about this and they ignored me and deleted my comments on Facebook warning others with celiac/gluten intolerance to not eat here, that the cooks don't care about cross contamination. I will never eat here again and advise anyone with gluten intolerance to eat anywhere but here! read more

Horrible evening. We went for the oyster roast that started at 4 pm. We made reservations for 6 and and 5:30 our friend said they were out of oysters. We asked for the manager and he just said they got busy and went through 1500 oysters. Obviously someone didn't prepare because that's not many for a roast. He barely apologized. The dining room was 1/2 full but service was awful. Our waitress couldn't recommend anything on the menu. My friend ordered mahi and she had to check if they were out. We ordered shrimp and grits and there were 3 shrimp in entire dish. I had to ask for rolls and she said they may be out but did "find some". Worst dining experience in a long time. Don't go here-they just don't care about service. read more

WORST. EXPERIENCE. EVER. Made reservations for 4 pm on Thanksgiving for my family. Waited 45 minutes for a table and finally seated at the worst table in the restaurant, 15 feet from the front door which was constantly open from other families, also waiting on tables. Average food and selection. No plates. We were frozen and done with this horrible place in less than an hour... over $200 for the worst restaurant experience ever in my life. Will never ever step foot in there again. read more

Bait and switch! Made reservations for their seafood boil advertised from 4-9. Got there at 4:45. After we were seated and ordered drinks our waitress informed us there was no more seafood for the special and "sounds like they were unprepared once again". The same situation happened during their oyster roast when they ran out after an hour. I ordered the pimento cheese burger medium and it came out well done with maybe a half teaspoon of pimento cheese and the lobster hush puppies which were burnt, chewy and contained no lobster. Had to practically beg for service and food was mediocre at best. Not sure if new management but they have went downhill recently. Won't be back anytime soon. read more