Buyer beware! I was in there for the "VIP" pedicure on Tuesday May 19th by Sunday May 24th the nail polish from 4 toes had completely peeled off completely! I spent a total of $85 for this horrible pedicure ($70 for VIP + $15 for gel ). The fact that the polish peeled off completely is a sign that their polish is old. I called the salon and asked to speak with a manager. I was told that the manager wasn't there but the female on the phone could help as she was the "acting" manager at the time. She told me that, per their policy, they don't do refunds, they only do "re-do's". Well, that may be fine for some people but 1) I don't live in the area and I needed to get to the airport to fly home to MA. so I didn't have the time to go back and 2) If your product wasn't of good quality the first time, why would I want to waste my time and gas again? I was also told that their policy is clearly posted on the check out counter. That tells me that this sort of thing happens a lot if they felt the need to implement such a policy and "clearly" post it. I requested a call back but did not receive one. I sent an email, waited 2 days for a response and have not received one. I'm shocked this business is still in business! Please do not waste your time, energy and money on these grifters. There are so many other nail salons that won't rip you off then hide behind a ridiculous policy. I will also be reporting this to the Better Business Bureau, amongst other sites as an informative warning to others. This business does not even deserve the one star I was forced to give in order to post this review. read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

DO NOT COME HERE!!!! They do not care about your nails my friend went here for a soak off instead the lady who did her service took a nail tip and ripped the acrylic off her nails also left her BLEEDING with deep CRACKS all over her nails and still continue to still file her nails down and still demanded to tip her we also want the name of the lady the did the servic read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

I've been intimidated by getting my nails done since it's been a while, but I decided to get back into nail care and try this salon as it's near to where I live. I truly wish I could say I was satisfied. The staff spoke kindly and was outgoing toward me when I went in for my booking (which apparently didn't even register properly?), and the nail spa itself seemed clean and tidy. But the nail service itself was poor and I left the salon feeling frowzy and in pain. It was not confirmed with me very clearly what services I wanted done either; I was asked for what pedicure I wanted but wasn't even asked what kind of manicure service I wanted. The pedicure was alright but even then I felt service was rough and rushed. But service was still smooth and it went fine so I did proceed with a manicure as well. But unfortunately, three of my fingers bled due to the cutting of the eponychium. It was commented on that my skin was just very thin, but even if it was true, I would have to argue that this is incorrect because my nails were simple being handled very roughly. The cuticle care was also very rushed and rough and I ended up with a shoddy looking paint job. I had to have those fingers bandaged for the next few days and one finger in particular really hurt that I couldn't do the activities I normally did or I had to change how I did even simple things like washing my hair because it hurt. It suffices to say, I will not be coming back and I hope anyone else considering this salon has a better experience or that they too can find a better nail tech or salon read more

See all

When I had visited 3 months ago, I needed a gel-x removal. I fully believe the gel removal process ruined the quality of my natural nails. The nail tech used her own fingernails to rip my gel-x nails off. I've been looking at my nails, and they are no longer smooth but dented in. I am unsure how to fix this issue on healing my nails, but I no longer recommend this salon. read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

See all

Absolutely love this nail salon. Channel gave me the most beautiful hybrid gel set, followed by a relaxing, intentional pedicure. This place and their staff always have me leaving feeling relaxed and refreshed, daydreaming about my next visit. read more

21 Nail Lounge - Hybrid gel full set - Nail Salons Near Me - Mesa, Arizona

Buyer beware! Worst pedicure of my life. My step mom and I chose this nail salon to meet on Sunday morning for pedicures. I showed up to the salon 45 minutes prior to my stepmother meeting me there in an effort to try to get them to remove the builder gel that I had gotten last time on my hands. They said that that would be fine and then 15 minutes later told me that they wouldn't have time to remove the builder gel before my stepmom got there. No big deal, I can come back another day. Then when my step mom arrived and they sat us in the chairs, a nail tech who couldn't speak English turned the water on, and it was immediately spraying me in the face and got me soaking wet from head to toe. My clothes were completely drenched. I had to cover the spout with my own toes because she didn't know how to turn the water off and was just standing there staring, not trying to do anything about it. I then got out of the chair because she still hadn't turned the water off and I was soaking wet and I was asking for a towel and she didn't understand what I was saying. She just kept calling for someone to come over. No one offered me a towel for several minutes after this happened. I had to specifically continue to ask for a towel. They brought me a small hand towel to dry off my entire body and my clothes that were all wet. Then ended up moving us to a different chair, but at first didn't even offer to have my stepmom sit with me. We had to request that. Obviously, since we came in together, we were hoping to sit next to each other for our services. Then they turned the water on and it's freezing cold and we have to ask several times for them to turn it to warm, which they didn't seem to understand how to do. Then the water was basically overflowing, which I wouldn't have even cared, except for my leather shoes were sitting on the ground, which had already gotten wet from the first time they turned the water on. I had to tell them hey I think the water is gonna overflow cause it was less than an inch from the top. This was followed up by one of the most lackluster painting jobs I've ever seen in my life. I had to ask her three different times to repaint my toes because they were all messed up and they still weren't good. I just didn't have time to continue to try to let her fix it. When we go to pay, they didn't offer any discount for getting me soaking wet and I told them that this was by far one of the worst pedicure service I've ever received they end up giving me $12 off which was 10% off both services. We were there for 2 1/2 hours and both of our pedicures look like they were done by a 10-year-old. Needless to say we did not tip and we will not be back. read more

See all

Spent $70 on a dip and also Ken my nail tech nicked my cuticles in several places. Will never go back. read more

21 Nail Lounge - Cuticle damage. - Nail Salons Near Me - Mesa, Arizona

See all

Went to this nail salon a few days ago. I had a few nails with left over acrylics. The lady doing my nails used nail tips to rip them off which resulted in one of my natural nails splitting in half and bled a decent amount. She then tried cleaning the wound with a dirty towel. While filing my nails she used a dirty/used nail file then proceeded to use a used sanding bit which is only supposed to be used once and then thrown out. While doing the nail design I had to tell the nail tech how to do the designs. I payed over $100 for sore nails and a ok nail design. Definitely not worth the money and DEFINITELY not sanitary. read more

I have been going here for almost a year now, this place is not even the closest to my house, there are probably 10+ places closer to me but I come back here every time because Trang is the best! I used to be someone that got gel nails every once in a while when I had an event. They never lasted long and I never had the time to get them done every week or so. When I went to Trang for the first time I let her know that gel nails never last long and dip for some reason lasted even less time on me. Trang reassured me that dip would last on me the way she did it or else I could come back and see her! She was not wrong! The dip lasts so long that I now go back religiously every 3 weeks. No nails ever even chip in that time (just really grown out). It has made me feel good that now I always have my nails done and they look so good all the time! Since going to 21 Nail lounge they recently added drinks! They have wine and beer now which just really elevates the experience in my opinion! Nothing like unwinding after work with a glass of wine and being able to chat with your nail tech! I'll continue to drive here for the service and again for Trang because she is the best! read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

My experience was very Poor!! The nail tech had no idea how to put acrylic on my two large toes! No idea I soon figured out. I directly asked her before we even started if she knew how to put acrylic on my two big toes. Oh yes she said. After trying and trying, she finally went and got someone else to try and do it. She was not much better at it! They had to take off what the first girl put on. They did not explain the issue they were having. I don't believe either one of the ladies that worked on me spoke much English which caused a large part of the problem. I think at least one of your employees should be able to speak English on every shift. It is very difficult to explain what you want done if the first problem you are having is no one speaks English, English well! It is very frustrating on both sides. My girlfriend and I finally left. She had been finished almost 45 minutes before me. Oh some of the wait time was due to the fact the polish I picked out was old. The girl had a hard time getting the polish out of the bottle when she got it out it was thick. So it took longer to dry. She should have had me pick a different color." read more

Excellent service very quality service, courteous, and helpful with nail choices Jason is a very good technician Pansy did an amazing pedicure read more

Got gel polish on my toes on Wednesday and half my polish was off my sunday. Called and they refused a refund and refused to fix as it was "more than 72 hours". Poo customer service. Will not be returning. read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

Been coming here for a bit. Things have been fine until recently when I've had multiple appointments cancelled on me last min, pawned Off on another tech I didn't request, lied to about having product or tech working. Last appointment was overcharged- bill was almost 200 for a pedi and fill I've been understanding , patient, generous in tips but I'm done. There's too many salons in the area to continue to support such a business and manor read more

Easy walk-in. Got my nails done by Chanel and wanted nail art. It was easy and the nails look wonderful. read more

21 Nail Lounge - Wonderful nails done by Chanel. - Nail Salons Near Me - Mesa, Arizona

See all

I had received the generous gift of a $60 gift card for Valentine's Day to get my nails done after a year of taking a break from acrylics. I usually go to 21 Nail Lounge for pedicures, so I was excited to see how they would do with my nails. I made an appointment so I got in super quickly and only had to wait like 5 minutes. I asked for an almond shape, french tip, with chrome on top. The service took over 2 hours and after about an hour, the owner kept coming over, observing the service and yelling at the tech doing my nails. I felt that was extremely rude of them to do 1. in front of a customer and 2. I almost felt like I was at fault. Now at checkout, I give them my $60 gift card and obviously expected to pay $5 - $10 out of my pocket + tip. I was told I had to pay $40 more!!!!! So for a service that took over 2 hours, I had to deal with a helicopter manager and pay over $100 for nails that were pretty easy to accomplish. I will preface - I am extremely picky when it comes to acrylics. I always run into problems like the nails lifting after 4 or 5 days, the application of the nails being crooked, or the nails come off in 1 to 2 weeks. Now, the only reason I am giving this 4 stars is because I have had all my nails on for a MONTH and have had no lifting whatsoever. I have been getting acrylics since I was 14 and have yet to have a set that completely stays, nor lifts, so I am pretty impressed. I am not sure if I will return for a set only because they love to blindside you with pricing and the customer service isn't particularly the best, but I will say, Trish did a wonderful job, despite the manager being difficult to her. read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

See all

Excellent nail salon! One nail tech specifically, Tiffany, does a fantastic job during each and every appointment. Not only does she do a great job, she listens to what her customer wants. Tiffany pays special attention to details and concerns of her customer. I've been to nail salons all around the valley from Glendale to Scottsdale and this one is top notch! The only one concern is if you want to book Tiffany their online system will allow you book her on a day she has off. Currently she is off on Tuesdays and Wednesdays. Be sure that you pay close attention when booking an appointment online. read more

Gina does my nails here and always does such a great job! Great color selection too! Always easy to get an appointment as well

Just compare the inspo pic and what my daughter's nails look like. They took off the $40 they wanted to charge for design but still made me pay $100!!!! She showed the pic to the nail tech , Trish, and she said she could do it. Don't go there if you want design and anything more that simple nails. My daughter lost $100 that she saved for a long time for her summer nails. The design is ugly, nails are thick and bulgy, and crooked. Very sad and they were yelling in their language which I'm sure was not nice words towards us. read more

21 Nail Lounge - The inspo nails - Nail Salons Near Me - Mesa, Arizona

See all

Pedicure and fill, I brought my mother with me, and the nail tech kept getting up and using his phone. Unfortunately, I did not feel comfortable or getting what I paid for was reasonable. Then another time I was there, the tech said it was an ugly color and laughed. Not impressed with this overpriced nail salon in Dana Park. read more

Cinthy did an amazing job! I've never asked for ombré and am very proud of how she made it turn out! The salon itself is very tranquil, and 'dazzling'. Highly recommend going here! read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona

See all

The first time I went in the service was fine. The pedicure chairs are not made for handicapped people, so I sat in my wheelchair. I made an appointment with the same gal for 6 weeks later. When I went back for the second time, the receptionist informed me that the gal I made the appointment with was no longer there. She apologized and tried to get someone to help me, but I sat there for 20 minutes waiting for someone else to help me, but no one did, so we left and I'll never go back. read more

Looking for a Pedicure. When you sit in the chair and are given the menu book be very careful. I wanted to pay $48.00 but when the nail tech saw that my heel needed work she advised the $60.00 treatment. Ok then I want my nails painted and no gel polish. She comes back w gel polish and says $5.00 more. I told the technician several times that I didn't want gel. They never listen to you even though you're the customer. Be careful at this nail salon. They love to nickel and dime you. read more

Honestly- this place is ridiculous. Go somewhere else I went in and got a very basic ALL black acrylic set. Guy told me it would be $45 I also got a pedicure that was $28 Somehow, the total was $127 when we were finished. I got the most basic nails possible with no design. The SAME DAY I got my nails done, later that night the gel polish starting peeling off on my acrylics Fast forward to today, 3 days since I got my nails done and they are lifting at the cuticle. I will say it was very beautiful and quiet inside. But the quality of work is not there and make sure you go with at-least $200 read more

21 Nail Lounge - Worst nails I've ever gotten - Nail Salons Near Me - Mesa, Arizona

I had a free evening without my kids and figured I'd try and treat myself with some self care to get a mani/pedi. I didn't have an appointment set up so I walked in but felt very accommodated. Tony did an amazing a job on my nails as I was super particular in what I asked for and during the process I spoke up to what I was expecting and Tony was extremely calm, patient and accommodating. read more

I will never return to this salon. I booked a bridal party appointment for 10 people. I have email confirmation and a text confirmation from the business. When I got there I checked in with my number and all my appointments came up no issue. Then the lady called me over and told me my appointments didn't exist in their system and they could see my group. As this was happening the kept taking back other people who were walking and refused to talk with me about what was going on. I had to call the owner all for him to say I could come back in 3 hours and they would do as many as they could. Worst customer service. I have all my confirmations and they refused to accommodate us at all. I have also been a regularly client with them for a while... read more

Love this place! Service was great and salon is beautiful. They have an express pedicure for $28 for those who are short on time or is not interested in the massage and is just looking for cuticle clean up and color change. read more

Great nail service. However don't believe the price your quoted. Owner raises it when check out. Bad business.

I had a gel manicure done here for the first time. Trish was my technician. She was great. The ladies were very friendly. The nail salon is beautiful. They even have a coffee/wine bar. I was offered some green tea and got an ombré manicure which turned out great! Definitely going back in 2 weeks. read more

See all

My absolute favorite for pedicures. I love that this place is so peaceful and quiet. The pedicure chairs are placed throughout the spa so there are lots of places to sit and relax read more

Had an appointment for 11:00am, didn't get serviced until 11:35am. Uneven nails, wanted a light pink polish.. got asked if I wanted a sparkle to which I responded no thank you. She then proceeded to apply a bright pink sparkle to my nails until I said this is not what I asked for. I got my nails done here one time prior, again had an appointment and didn't get serviced until 20 mins after. Gave them the benefit of the doubt until today. I won't be back. read more

My appointment was for 4:15. I sat up front for 15 minutes. I was finally taken to a chair where I waited until 4:50 and my nails still hadn't been worked on...Thats crazy. I'm a pretty patient person but I finally decided to leave. I told the manager/owner why I was leaving and all she did was smile and said sorry. Won't be going back. read more

Had a great experience! We were walk ins and they took us right away. They listened to what I wanted as well which I appreciated

Super nice and beautiful place. Trish did an amazing job. Always friendly and get me in on time.

i wanted a design and all they put on my nail was a single sticker, i told them i would not be happy with a sticker and they informed me that they would not be capable of drawing a design on my nail, this was frustrating when the person before me left with a design on all 10 of her nails. not even a week later the sticker has peeled off. Not only this but it took over two hours for my nails to be finished, i would not recommend coming here and i do not plan on coming back read more

I discovered this place two months ago and will continue to seek services here for myself and family. They consistently take good care of my nails and I love the people too. read more

Excellent service! I love Tiffany! What a wonderful experience before my sisters wedding!

Customer service was good! Very polite and welcoming. However the pedicure was not good. Gel Polish came off immediately, and the rest was you could just peel of like a sticker. I'm confused on what I paid for and what I got. I recommend researching and finding the right place for the services needed and the right person. read more

I dropped in at 5pm on a Saturday and they were able to seat me right away. Johnny was a hoot and was very sweet as well as entertaining. He did a great job on my pedicure. We had some giggles at a song that was playing and it seemed as though all of us just wanted to belt it out. It was a great time. Be sure to check the long menu to make sure you don't miss what you actually went in for. They provide a wealth of services. Thank you everyone at 21 Nail Lounge! read more

I would not recommend going to 21 Nail Lounge. I went for a pedicure which I made an appointment for a few days prior. The salon had no hot water. For the duration of my pedicure my feet were in and out of cold water. The technician who was providing the service was asked ahead of time to please not touch one particular toe other than to remove/change the polish as I am regrowing a nail and the skin where the nail used to be is incredibly sensitive. He started to worked on the toe anyway and I reminded him to leave it be. He went back to the same toe two additional times and with each I asked him to please do nothing but change the polish because it was painful. The same technician insisted on removing an "ingrown" toe nail on the opposite foot...though there were none as I have had them surgically removed. I asked him to stop what he was doing because it was painful. Instead of stopping he argued with me about what he was doing while continuing to pick at my skin which was not only painful but now also visibly swollen and red. I will not be returning to 21 Nail Lounge. My experience was far less than ideal. Nobody should have a cold water, painful pedicure experience with an argumentative technician who is repeatedly asked to stop doing something that is uncomfortable. read more

I've been many times to this salon but the last few everything has been rushed. I went yesterday 6/30 to get a pedicure and the lady filed off the gel polish instead of soaking it off and while doing that she managed to burn my toe with the drillbit. It's so sore and red today. Praying this doesn't turn into some type of infection. $85 and this is what I get, ridiculous and careless on the nail techs part read more

21 Nail Lounge - Nail Salons Near Me - Mesa, Arizona