Came back to lower my rating from a 2 star to 1 star. I went to my regular/usual optometrist today and I was told the previous prescription (which was done by 20/20 Vision) was overcorrected for no reason. 20/20 Vision said my left eye was -3.75. Today my optometrist said I should've been a -3.00. WHAT A DIFFERENCE This is why you DON'T do telehealth! read more

I had a pleasant time at Jin's but not at 20/20 Vision. I had an eye exam appointment scheduled and I showed up on time only to be ghosted. There wasn't a 20/20 rep around at all to check me in, and mind you, I even waited an extra 15 minutes before I left the store out of frustration. The least they could have done was let me know they'd be late or needed to reschedule. But nope! Calling 20/20's number led to a cycle of automated recordings and eventually a prompt to leave your number for an actual human to talk to you later. By the time they called back, I had already scheduled an eye exam at LensCrafters downstairs. The kicker: the 20/20 rep that called me said my appointment was canceled, but I never received any notification of the sort. At least tell me what's up so I'm not wasting my time. I am really gobsmacked at how infuriating of an experience this all was. read more

20/20 Now is located inside JINS Eyeglass Store at the Santa Anita Mall. They are separate companies. Check in at the back of the store or call ahead for a reservation. They are prompt, thorough, and timely. There is one weird thing here... the optometrist is located in a remote location and uses an assistant in the room to guide them through the exam. Despite that the exams for both my daughter and husband were thorough and accurate. The cost for the exam is 55 dollars, without insurance. That is something the client will have to work out with their own insurance company. Walk outside the examination room and you enter the world of JINS with hundreds of frame options. It is almost overwhelming, but you feel no pressure and are given assistance to pick the right frames for your facial features that compliment you. Check in on yelp and get a free drink from their mini fridge. Non-alcoholic options only! read more

The staff at front desk is extremely rude!! No one pick up the phone!! Don't come here!

My family and I have been coming to Jins so many times to get glasses as their offerings are affordable. Recently, my wife made an online appointment for an eye exam at the Santa Anita location. As it turns out, the eye care service is provided by 20/20 Vision, not Jins. Sadly, she couldn't make it so she called the store to change for me to go instead. They accepted the adjustment. However, an hour later, a guy working here named Brian frantically called my wife back to cancel the appointment, citing that she "double booked" it. It's ridiculous as she only booked once. The guy was crazily rude and kept saying us double book while offering no explaination of how his office had accepted the name change earlier. I called the office myself trying to clarify but that guy didn't even take the call and the other employee was confused too. I demanded to talk to the manager or that buffoon Brian but to no avail. I'm sure this is my last time doing business with them. read more

I needed to renew my glasses and contact lens prescription so I decided to get it done here since I was interested in purchasing glasses at JINS. I made an appointment online and walked in at my appointment time and was serviced immediately. The exam was very thorough and I noticed there were more tests done here than at the previous offices I've gone to. During the exam, an optometrist and ophthalmologist will video chat with you on the TV screen to test your vision and review your results. Overall, I thought the service was great and the exam was efficient! The total for the glasses and contact renewal was $90. I will definitely come back next year! read more

I initially returned to JINS to get a new pair of glasses and had my prescription done here just over a year ago. Was told that my prescription could not be printed because it expired (over 1 year). The receptionist gave me a stinky attitude telling me I could get my eye exam elsewhere. I went to Costco optical and found out that eye prescriptions are good for 2 years. 20/20 Vision is employing some shady tactics to get you to pay more frequently for your prescriptions. Would not recommend read more

a little eye exam at the corner of the JINS eyeglasses store. At first i thought it was a service offered by JINS but it's actually it's own company in the back of the store to offer customers who need prescriptions to purchase their new frames! At first i was a little sketchy but the Doctor proved everything i was worried about to be false :) Firstly, they do not accept any insurance at the moment. but they will advise you on how to submit your receipts for reimbursements with your insurance companies. The doctor said they may be trying to work with insurance companies in the future so it'll be easier for clients (which would be so awesome!) but at the moment, we'll have to submit everything ourselves to get reimbursements. Eye exams cost $55, which is probably the usual price range without insurance at other optometry offices. the doctor who examined my sister was very thorough and friendly and answered all the questions we had, even the ones about how to choose frames and make exchanges for JINS products but he made it clear he wasn't exactly sure since they are separate, so we should ask an associate at JINS. I just thought he was very friendly and he actually helped to determine that my sister's prescription from 3 years back was wrong!! it was shocking that she went from 300 something down to 225..which usually does not happen! This is why i get sketchy about mall optometrists because the wrong prescription was made at JC Penney!! all in all, if you're looking for a quick place to get your eye exam by a knowledgable optometrist who actually cares to do things right, by all means give this place a try! results come out quickly and you take your prescription to the associates to get your new pair of inexpensive glasses! win win! read more

So the way it works is you'll be seen by an optometry technician and the objective results will be seen and signed electronically by a remote opthalmologist. In other words, it's like you're going to your doctors but was seen by their medical assistant. That explains the cheap $55 eye exam. The tech that helped me was very pleasant and thorough, and they have all the new techs in their little office. I got my prescription and was off to Costco for my glasses. The new glasses came in, I tried them on, and oh my god everything feels off. It's like I'm watching that movie Cloverfield all over again. The ground looks like they're tilting down, and my eyes were strained so bad after a few hours of use. So I decided to get a second opinion from a real optometrist this time around... Turns out 20/20now overcorrected the prescription for both of my eyes, especially worse when they overcorrected my non-dominant eye. Moral of the story is if you know your prescription is pretty stable, you can probably get by with just going here. It's convenient, and it's right literally in Jins. I would not go back though. read more

This place is inside JINS in the Santa Anita Westfield Mall. I picked out a cool pair of glasses here and My Huynh performed the eye exam. Compared to other exams I've done, My was very thorough and checked for astigmatism, which was something my last exam didn't catch. I've been wearing my new glasses for a 6 months now and they've been perfect. read more

I heard about this place... well more specifically JINS from my boss who recommended me with a 10% discount code because he knew someone there that could help me out. I came by on a Friday Night around 8PM after my work to hopefully come in and out with glasses like I heard they'd do, only to find out that 20/20 is NOT directly a part of JINS and is separate, including different hours. So, I set up an appointment for the next day. And this is where everything begins. First off, I received a text AND a call regarding being contacted the next day for my appointment. I came in and was welcomed swiftly. The male, My Huynh, was very professional, courteous, but at the same time super informative and helpful with EVERY single question I had. EVERY question. He walked me through the entire process, from prescribing my prescription to picking out glasses to which employee would best help me out. He even helped me set up another appointment for someone else for the next day (Sunday). The following day we were welcomed in and swiftly checked in. I waited outside for the exam of the other guest and in the process suffered severe dehydration, with nausea, lightheadedness, dizziness, and could barely sit or talk. Luckily everybody took fantastic care of me, above and beyond to make sure I was okay, from getting me water and soda and Powerade to sugary and salty snacks to mitigate whatever happened to me, especially thanks to My. Given 15 minutes and a LOT of attention and care and help from literally EVERYONE, I was okay and ready to head out after my party was taken care of. This is a very extensive review of the location. But this review includes both business and PERSONAL experiences regarding 20/20. The service was quick, friendly, professional, and overall outstanding. I highly recommend this location, especially My Huynh. read more

Please beware, this location does not have any doctors on site. They only have technicians. I made an appointment online not knowing that because I wanted to get my glasses at JINS where 20/20 is located. I drove an hour thinking it was worth because I would have my eye exam and glasses done within 2hr the most. So, if you have any eyes problem, they would not exam you. read more

I had an appointment for 4pm at this office and due to traffic and difficulty parking, I arrived at 4:20pm only to be told that they gave my appointment away. They also told me that I couldn't be accommodated any more because their schedule was full that day. They could have at least called me on my cell phone to let me know they were giving my appointment away. I drove 2 hours to see them and they gave my appointment away so easily. Really disappointed with their customer service. read more

They are very helpfully and friendy (Maria and Mindy). I would recommend everybody that needs a prescription to go there.

The technicians were nice and took the time to answer all my questions, though I feel the explanations of the results could have been more thorough. At no point during my visit did I consult with a remote optometrist/ophthalmologist (as I expected from reading the other reviews). When asked regarding this I was told that there was no need since the on-site optometry technician had the qualifications to do what the remote one would've done. I trust that that's true, but I'd still have appreciated a more detailed explanation regarding the various tests they ran on me during the exam and how each result had come out (maybe a more detailed report will be emailed but I wasn't told that that would happen). In the end all I received was the new prescription. Another important consideration for those hoping this prescription will work for ordering contact lenses as well: I learned that contact prescriptions need to be tested in a separate test (since the prescription is not the same as for glasses) and can be done for an extra cost of $25. FYI: the cost has now increased to $65 (without insurance), not $55 as reported in previous reviews. All in all, a quick and easy experience to update your prescription, conveniently located within JINS, and you can make an appointment ahead of time. I would recommend it for those who don't have major eye problems and just need a basic checkup/update. read more

Took my mom in to get an eye exam here. They technicians were clear and very straight forward. Mindy the technician was doing the eye exam and she was very friendly and bubbly. My mom doesn't speak much english, but I can see Mindy trying her best to communicate with her. She was so patient and I am really happy with the service that I received from her. I am going to bring more of my family here to do eye exams. read more

The patient care here is amazing! My, my technician, took the time to explain each of the exams to me and always made sure I felt comfortable. The exam was very quick and there was no wait at all. I will definitely come back again in the future! read more

I typically don't ever leave reviews. But I came in to get my prescription checked because it was convenient and didn't want to wait to schedule an appointment with my usual doctor. The tech had me put on some contraception with removable lens and had me try them on and walk around the store to see if it was clear after running the typically eye tests, I told her it was really fish eyed so she readjusted. This time it was slightly better, so I told her this seems ok . When she wrote down my prescription I saw that she adjusted my prescription to a point where my astigmatism was significantly lowered and my SPH was raised by a lot, with both left and right eye having near equal numbers, something that my old doctor never did. I felt a bit uneasy but it seemed clear in the brightly lit store. Typically my old doctor saw that each year my eyes would only change slightly and it was always my astigmatism that was slightly raised and my SPH would sometimes increase by an increment of. 25 at most on my left eye. I decided huh maybe they know what they're doing and to give it a chance, which is a mistake on my part to ignore my gut. Well when I was driving at night it was so off I couldn't stand my prescription anymore and called customer service. They told me to go back to the office and have my eyes rechecked for free, but I could no longer trust their judgment. After waiting a few weeks I got my appointment with my doctor and my prescription was WAAAY different. Perhaps i should I have checked more thoroughly and allowed the tech to know my concerns, but I just didn't have the confidence in them to give me a correct prescription after the first trial. read more

Got my cute glasses, took my eye exam (found out I was blind as hell), got my prescription filled by Andy who is awesome and fast. Very happy with my glasses and even happier that I can see again !! Will be coming back for my yearly eye exam :) read more