I recently transferred to this office from Altamed Medical Group in West Covina. I feel that I am…read morebeing neglected and office appointments are becoming almost impossible (2 months wait). My first visit was a Physical Check Up and it only took 3 weeks. Dr. Rosina Chen was very pleasant to talk to and carefully listens to everything. She got me several referrals along with an order for a complete blood work. I have a feeling my health will be perfect by the end of this year.

A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

AVOID this office!!!! They don't even understand cdc's rules which leading our case got ref TWICE…read morecos of missing of vaccines. And the front desk woman's attitude is totally rude and unprofessional !!! 大家一定不要找这个诊所做移民体检！！医生跟前台都不懂规定，把普通移民体检搞砸，我父母因为疫苗被ref两次！连MMR该不该打都不知道！而且弄错也不认，还想要钱，希望大家可以找到好的医生！保护好自己的权利！

Terrible receptionist, very rude, she doesn't listen to you finish your statement and hung up your…read morephone twice, disrespectful to patient. I never meet any doctor office receptionist like her cut your line when I try to explain my need.

Stay far away from Dr. Peter Chi. If you value your life and health, you need to avoid this doctor…read moreat all cause. He is unfit to be a doctor, bad temper, hardly there since he's using nurses or medical student with little or no experiences to act for him most of the time since he's hardly in the office. This so call doctor is a phony with bad attitude, poor communication skill and terrible temperament. This so call doctor has no clue on healing/helping patient recover. Take my advice if you value your life, don't even bother.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morepatients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment. Parking: The parking lot for this establishment is non existent. You will have to park on the street. However, I discovered a public parking lot right next to their establishment. Just park there or park on the street. Staff: The office is very clean, neat, and tidy. The staff here are very RUDE, UNPROFESSIONAL, and JERKS. While waiting in the waiting room, you can actually hear the doctor chastise his patients. Red flag #1. Then, while I was waiting in the waiting room, someone came in and asked the doctor to sign some documents. The doctor came out and demanded that the patient pay him first before signing anything. Red flag #2. This doctor is hella money hungry and doesn't give a single flying f*** about his patients. How the hell did he make it as a doctor?!?! Finally, when it was my turn, the doctor only saw me for 7 minutes. He brushed off all of my concerns as me "over thinking" things and ushered me out the door. What an a**hat. Red flag #3. Never coming back again. Also, his receptionist is very impatient and aggressive. Has a fricken sassy AF attitude and tone. Red flag #4. AVOID THIS PLACE! They accept both cash and credit cards. There is no credit card minimum.

My parents started working with Sophie in January 2024. My brother and I recognized that we needed…read morea professional to work with our aging parents because they really would not listen to us, even though we are both adult professionals with families of our own. (If you know, you know.) Our mom needed help to manage her pre-diabetes condition and our dad needed support to understand proper nutrition and balance. Both needed to exercise more regularly yet carefully since they are both in their 80s. The past year has been a journey for my parents...accepting new ideas, establishing different eating and exercise patterns and modifying lifelong habits. We are super proud of them for what they have been able to accomplish because it has not been easy to modify those lifelong ideas, habits and patterns. But they are doing it. None of their health progress could have happened without Sophie's patient and gentle guidance. She speaks English and Mandarin with them and understands our culture, diet and our parents' generation. She respects them but also challenges them. And they listen to her! My parents work with Sophie on being mindful of their food choices, as well as mobility and strength training. She gives my parents the support and inspiration to keep moving and motivation to take care of themselves physically and mentally. Sophie is a gift. We are very grateful to her and how she has impacted our parents' lives in such a positive way.

Sophie is one of the few Chinese dieticians when I did an initial search. She understands diet in…read morerelation to Asian cooking, and she is vegan, which also matched my needs. She is conversational and can talk about almost anything. One conversation, we ended up talking about our feet - and how to cope with bunions. She gave topnotch advice about what type of shoes, sneakers to wear, and about how to stretch your toes to give each toe space to move, and the importance of practicing being barefoot at home. She has had a lot of personal experiences with diets, health, and general well-being, and has a healthy attitude in questioning established norms that actually do not help, but hinder optimal health. She is as knowledgable as she is enjoyable to work with!

Dr Cheung is great, no complaints and I wish she weren't part of Optum so I can continue seeing…read moreher. However Optum is awful, do not chose care from Optum. I am leaving Optum because of their incompetence. I have been unable to access my patient portal since September after they changed platforms, it is now December and I still do not have access. I've called Optum weekly with no updates, requested to speak to supervisors on my ticket issue with no call back. Called the number provided from the customer excellence team and no one has been able to provide any help or updates. I even emailed their director of consumer experience and she just gave me another number to call. There isn't even an email to send a formal complaint to. I can't view messages which is my Drs main mode of communicating, I can't view my lab results, I can't even make appointments. I have called support every week to request updates, yet I have received no meaningful progress or timeline for resolution. Being unable to manage my care through the portal for this length of time is unacceptable, especially given the importance of timely access to appointments and health information. Edit- in response to the reply TJ, I have called the number you provided 1 (800) 403-4160 before writing this review after reviewing the previous reviews here and it's the same. Roundabout auto response to a customer service representative with no updates and I requested to speak to a supervisor/manager with no call back.

Gone are the days that you can just call the office and make an appointment. Intead you are routed…read moreto a call center which in turn pushed me to a tela nurse- which is not what I called for- I called to make an appointment with my doctor. After being on hold for 15 minutes - I hung up and called back. Again they tried to rout me to a telanurse. I refused- again stating I just want to make an appointment with my doctor. I was tole my call would be routed to my provider who would call me back. I am still waiting for a call back- just to make an appointment. So frustrating- therefore I am looking into changing out of Optum.

Dr. Peng is one of the best primary doctors I ever had. He's knowledgeable, professional, and…read moreattentive to your medical needs. Wait time is quite prompt or short, and the office staff is very helpful and friendly. The office environment is clean, modern and pleasant which is a definite bonus.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

I've had such a great experience working with my naturopath. He truly takes the time to listen to…read moreevery symptom and concern, never rushing through appointments or overlooking details. What stands out most is how personalized his approach is- he doesn't just treat one issue in isolation, but looks at the full picture and adjusts protocols based on how my body is actually responding. I've felt very supported, heard, and confident in the care I'm receiving. It's rare to find someone who combines this level of attentiveness with real expertise, and it's made a meaningful difference in my health journey.

I went in with 22 years of stomach issues that we're quite debilitating. After 3 months of…read moresupplements, I have had no issues since. I am amazed at the healing of my gut! Thank you Dr. Dana!

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.