I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

I went to MinuteClinic inside CVS @ 775. E. Foothill Blvd. in Pomona for Covid testing and was…read moreattended to by technician Do Young Park. From the very start Do was very professional asking me all my symptoms which were only runny nose and sore throat and I just wanted to make sure it wasn't Covid. Luckily, results turned negative. I thought I'd only have a nose swab just like before, but Do kindly took my vitals such as BP, eye, ear and tongue examinations, had stethoscope my chest and back, all the time very professional, I seldom experience such good and kind attention from medical professionals, so I thought giving an exceptional review is the least I can do.

Terrible! Never goes in order of actual appointments!! Seriously do better. I'm over this…read moreestablishment and the doctor was rude to another patient for just asking about directions.

Overall, I would recommend this place if you have straightforward insurance however, the billing…read morecan get kind of messy when you have a high deductible insurance and not everything is covered. Pros: the hours, weekend availability and free parking. Great staff always answers calls very responsive. Only seen the PA, and all were great. Cons: never seen a doctor. Billing is not consistent and incorrect.

I had a Telehealth Appointment with the El Monte Team a few days ago and had a positive and…read morethoroughly satisfying experience thanks to the highly professional and sincerely caring culture of the Staff Members! The Receptionist who checked me in was very sweet and cheerfully caring, and communicated with a clear and organized finesse that made the whole experience feel pleasantly comfortable. Dr. Hu was very nice and mindfully present in explaining to me the lab reports he was preparing for my upcoming blood work tests for my annual physical, and listened politely with considerate compassion when I asked him for assistance in drafting a note to help me get a temporary leave of absence for work to focus on recovering my mental and physical health after years of brutal burnout. The Totalcare Team helped me organize my paperwork neatly and sent them over to me through email quickly just as they promised! I was so impressed by the enthusiastically positive and caring attitudes and terrific Communication etiquette, keep up the good work!

I've had my fair share of urgent care visits over the years, and this is hands down my favorite and…read morego-to spot whenever I need medical care outside of my primary care doctor. It's quaint, exceptionally clean, and staffed by kind, wonderful professionals. I'm usually in and out within an hour, and they even have a nice little play area for kids. Another big plus: they're not corporate-owned! This is the only privately, family-owned urgent care in the area, and I love supporting a local business that provides such excellent care. Highly recommend!

Appointment was at 2 pm for a quick urinalysis (UTI test). Albeit this was a Sunday, I wasn't…read morecalled until around 2:40 and didn't see the provider until close to 3. After the test and seeing the nice nurse practitioner, I waited alone in the room with no updates, and ended up checking myself out around 3:50. While the staff was polite, the communication and wait time were really frustrating for such a simple visit. I won't be coming here again. I'd recommend visiting Exer Urgent Care or CVS Minute Clinic.

Have been a couple of times. Went today for vertigo symptoms. Has always been a positive experience.read more

I had a great experience with the doctor and nurses there. They accept Anthem Blue Cross PPO and…read morethey were able to see me immediately. Very grateful to all the staff here!

I called to try to get my son a physical and unfortunately the whole phone experience left me…read morefeeling like this office was very unorganized and unhelpful. Before bringing him in, I had a few basic questions about the cost and payment. I asked if they accept HSA cards and the employee didn't seem to know what an HSA account was or whether they could accept one as payment. There was also no mention of providing an itemized statement or receipt that could be used for HSA purposes. Their posted information shows physicals for $35, but I was told over the phone that the price is now $50. Their website is also currently down, so there was no way for me to verify their current pricing or get additional information online. The more questions I asked, the more confusing the conversation became. The employee eventually told me she mostly works in the back and didn't know the answers. I asked if I could be transferred to someone who could answer my questions. She came back but still couldn't provide any additional information and basically told me they only offer self-pay and that I would need to come into the office if I had more questions. I wasn't asking anything complicated. I simply wanted to understand the cost and whether I could use my HSA before driving over there. If the person answering the phone doesn't know, I would expect to at least be transferred to someone who does. I decided not to bring my son here. The entire interaction was strange, unhelpful and unorganized and didn't give me much confidence in the office.

My son had at accident at the park and we needed to go to an Urgent Care which is never fun. We…read moretried one by Alhambra and one by Pasadena and one was closed and the other one had over an hour wait. We called the El Monte one and there was no wait. Service was fast and quick and it felt like they cared. 2nd time I came with my youngest and it was a completely different experience. Although service was quick and fast, they essentially sent me to the CHLA ER. So they charged me $100 to send me elsewhere.

I have to switch my primary care doctor as my company switched health insurance carrier…read more I selected Dr. Ida Wang as her office is close to my work office. Maybe it's my first visit and the office took some time setting up all my paperwork and looked for my prior health records from other medical institutions. It took an hour till I finally met Dr. Wang. Once I met her, she was very patience with me, explained all my medical vitals and suggested a plan. I got all medical checkup like lab work and scanning set up. I appreciate she took time to care for me. She is very professional and passionate about her practice.

Dr Ida and Dr Ryan are very knowledgeable, attentive and caring. I have to get biopsy, Dr Ida…read moreherself looked for the earliest procedure can get done ASAP. Since cancer run in my family. Thank you Dr Ida and the team! Your service to the society means a lot for us. God bless your service, life and family.

I had the most efficient visit here!…read more Due to luck, I visited here last night around 7 PM and was out before 8:00 PM. Complete pleasant surprise. Thanks to Dr. Google's initial diagnosis, NP Kevin was able to confirm my condition and quickly wrote me much needed script for meds. They do still have strict protocols in terms of waiting room. Only one party is allowed in the registration area and then you are requested to wait outside or in your car until you are called in. At registration, my insurance card was scanned. Then I waited outside for a few minutes, and I was called in. Once I was called in and placed in a room, a nurse came in, asked me a few questions why I was here, provided paperwork for me to complete, took my vitals, and took my credit card to process my copay. It was probably another 10 minutes before the nurse practitioner came in. Another 10 minutes of talking, I was out the door with medication waiting for me at my local pharmacy. NP Kevin was personable and had a great bedside manner. So if you can't get an appointment with your primary care physician and it's a non-threatening condition, definitely visit here!

Don't come here. Staff report that for the last 5 months their internet goes down for extended…read moreperiods of time and without access to the internet and their charting system they're unable to see patients. They don't explain this specifically when you come in and sign in and certainly don't redirect you to another Exer in the area.

Had to go to Exer this morning due to major lung pain and a massive headache. This was my 3rd visit…read morehere, my last being 2023. The people that work here are all very pleasant and professional. The doctors are attentive and thorough.

DO NOT GO HERE IF YOU DONT WANT THEM TO TREAT YOU LIKE S.... . I came in cuz allergies reaction…read more Already took med. Then they called an ambulance without my consent. The nurse was giving me attitude when I refused to get on the ambulance. And refused the treatment. Also the people from fire department came in and gave me attitude as well. The nurse wasn't even listen to Me. Then after that, she gave me two shot. Now. They want me to spend money at the er. And st the urgent care. I told her my bf can take me to the er but I don't want to. That's why I go to urgent care. According to her saying my condition was critical but she send me back to work right after. So much call critical condition and suggested needed to ER. I felt scammed. Don't ever go there. Cuz they will send you straight to er and you will end up paying extra shot bills, ambulance will charge you.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.