I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing medical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years. read more

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially when you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health. read more

Dr. Ho is very outstanding in making sure I feel heard and well cared for. He always takes the time to listen to my health concerns and address them in a way that makes me feel like a person and not just a patient to be seen. He is especially great at explaining my health issues in a way that's easy for me to understand. 10/10 doctor and friend. read more

In my experience, Dr. Louis Ho turned out to be the most unstable, disrespectful and unprofessional provider I have ever encountered in the medical field. DO NOT ENTRUST your health or your loved ones health to him. Not only is he negligent with his medical care follow ups but he is also extremely abusive in his treatment of patients when he is uncomfortable with their requests. His behavior is grotesque and I am shocked beyond belief by what just transpired in his office. It all started when I made a follow up call to the office on behalf of my elderly mother who was hit by a semi truck and is still badly injured. We needed a medical note notating her injuries and urgent referrals for additional imaging and psychotherapy. I was rudely advised by Michelle that the Dr. was never able to speak outside of an appt. I explained that the situation was very delicate but she was dismissive, rude and lacked absolute empathy for my mothers health. It appears Dr. Ho's practice doesn't care about the state of his patients when he is not being paid. Her physical therapist advised us he could not begin full treatment due to her continued swelling, pain, and numbness of her head, fingers, and toes. He advised additional imaging was needed. With that advise in mind, we stopped by the office to request an appointment to speak to Dr. Ho directly via a telehealth appointment, an email or a phone call since an in person appt wasnt available for weeks. Upon arrival, his office staff informed him of our urgent request. Staff member Kayla stated that the doctor would not schedule a virtual or phone appointment and that we could write an email to their general inbox and if the Dr. had time, he would respond. She also stated that the Dr. advised we could "go somewhere else" if we had a problem with that. I was baffled by the attitude and I could not believe the Dr. would respond this way. As I explained that we really needed communication, she rolled her eyes. The lack of respect and empathy from this medical practice is truly disgusting. As she threw a card with their general email on the counter, I suddenly heard heavy, loud, footsteps and a look of fear on Kayla's face when the front door swung open. Dr. Louis Ho slammed the door open and started screaming at me while physically imposing his large frame at me. This was done in front of his staff while he had another patient in a waiting room. He began yelling, "Why are you here?!!! Get out of here!!! This is a private practice!! I told you to leave!!! I don't have the time!! Why are you bothering my staff?!!!." I could not believe the level of aggression and abusive speech as I too was his patient. Mind you no one was yelling before him, slamming doors or asking us to leave. I advised him that i was going to start recording his verbal abuse and he ran off yelling "discharge her!!!." This Dr.'s solution was to scream and leave my mother without medical care as his ego took over his ethics. As his patient, and as an advocate for my mother's health, I have a right to request follow up and appropriate health care from her PCP without being threatened. Furthermore, as a woman, much smaller than him, this persons behavior was horrible and scary. Dr. Ho, I dont know if abuse and uncontrollable screaming is normal to you but you should know that is unacceptable, reportable behavior. You are supposed to be a professional and those type of grotesque outbursts are not indicative of someone who should be a medical provider serving the public. I suggest you acquire some professional etiquette and respect for others. Having a medical license doesn't give you a free pass to be entitled or abusive. The way you treat people matters more than any business or degree you might have. I hope you learn to be a better human because as a doctor you are awful and you and your staff are failing your patients. I hope our experience helps someone avoid an equally unsavory situation. Find a true professional that wants to care for your well being and health. Most importantly find a doctor and a medical practice that has respect for their patients. read more

The office ladies are a great improvement who he had before. It was a pleasant experience.

Louis is the nicest doctor I have ever met with, his kindness and attention to details make you feel talking with a friend or a family member. read more

Dr. Ho and his staff were phenomenal! It has been a while since I've been to such a great office where the entire team was so welcoming and worked together to give me the best care possible. I loved that I was seen on time and proper Covid precautions were made at the door to make me feel very safe. Dr. Ho was very thorough during my visit and took the time to address all of my concerns. He provided great preventative care and offered different approaches for my treatment plan that were very realistic and attainable. He's extremely knowledgable so I know that I am in great hands. I also appreciated the great follow-up care that Dr. Ho and his staff provided. Tamika, his MA, is very sweet and super helpful whenever I need assistance with anything. I highly recommend Dr. Ho to all of my friends and family and am so glad I finally found a doctor that truly cares. read more

My wife and I both see Dr. Ho. I can't say enough good things about him and his staff... Dr. Ho takes his time to explain what is happening with us and is always attentive, patient, kind, and, most importantly, informative. He really and honestly listens to you. How rare to have a dialogue with a doctor these days. Would recommend him to anyone looking for medical care. read more

Dr. Ho is down to earth and carries conversations during visits. Grateful for his staff patience as well in assisting me with my medical check-up submission to the USCIS. Thank you! I recommend this office as one quality physician care. read more

Unfortunately it is getting difficult to get an appointment here. Appt is 1 month away. It used to be a good primary care provider to go to. Will consider changing provider now. read more

Very nice and knowledgeable doctor. Took my mom for immigration health exam and it went super smooth. Dr. Ho is very enthusiastic, friendly and easy to talk to. He took time answering all questions. Staff are great too. Will be going back for all future needs. read more

He doesn't ever help all he does is rattle on and he doesn't listen we had to go to the emergency to get help for me and I had a large hiatal hernia and it was twisted and most of it n my chest I just had major surgery to fix it he has never helped me said there was nothing wrong with me . Don't trust him find ano dr he is worthless. read more

I had a nasty cough since Christmas. I searched up my nearby doctors, and Dr Ho popped up. He was super nice and very detailed oriented. We ended up chatting about anime at the end my session. His office is nice and clean, front desk is very friendly. The most important part is I feel better after seeing him. And I later found out two of my neighbors also has him as their family doctor. Two thumbs up from me. read more

I had my first visit today and couldn't have been happier. Dr. Ho takes his time, talks to you and is friendly and knowledgeable. I love the office. It has a great nice calm vibe and a very friendly staff. After 2 years of a not so great doctor I'm very very happy to be with Dr. Ho. read more

My husband and I were looking for a good family practice and finally found it. He had a great experience on his physical. I am definitely going to schedule my appointment with same doctor. read more

What a relief to find Dr. Louis Ho and his staff. Made an appointment for 3pm, got seen at 250pm. if this was previous doctor i would have been seen at 5pm. Dr. Ho was very friendly, and for the first visit we went over my medical history. He even suggested a few restaurants nearby to start me on better eating. He explained how his office works and his patient portal to better understand my health progression. The front office was nice and smooth, and the office waiting area was super clean. I'm very happy that he is within 5 minutes from my work. read more

Dr. Louis Ho has been my primary physician for 3yrs now (and going). He really knows what he's doing and definitely, provides good recommendations with regards to your health. In terms of his staff, they are attentive to your needs whether you're inquiring online or over the phone or if you're inquiring personally at their clinic. The doctor and the staff are very professional which is why I don't mind driving to their clinic at Monrovia. I highly recommend Dr. Louis Ho and his staff. read more

So I gave a review on Dr. Ho's office that wasn't very good. I decided that I was just going to stay there and see if I could work around the girls in the office. But! To my happy surprise, there are new girls in the office! And the girls that are in the office now are excellent! They're on it right away, they call you back when they say they're going to call you back and when they tell you they're going to get a hold of the doctor for you, they actually do! I am so glad I didn't go anywhere else, Dr. Ho is thorough, attentive And I never feel rushed. I'm very happy to rescind my last review and I'd like to replace it with this one! read more

I went to your office this morning, the girl in the front desk is in very bad attitude. It's July 13th today but she informed the available appointment date is July 27th and all the rest days are fully booked. I just can't believe your clink is in that busy. There is no people waiting here when I came in. Even it is true, how could you let patient waiting more than a week to see the doctor? It is completely not right and unacceptable. It looks like you just simply kicked patients out of your door. read more

Great doctor and friendly staff. My friend needed an immigration physical so we came in to see Dr. Ho. I thought I needed to translate for my friend, but the doctor speaks fluent Mandarin. He was thorough and made sure we understood all the labs we needed to order and vaccines my friend needed. We even ended talking about what good food was around in the area. All in all, a patient doctor who actually spends the time with his patients. read more

Doctor Ho is one of the finest Drs I've been with. He takes his time with his patients and make sure all concerns and questions are addressed. Although his office is usually booked out several months in advance, I cannot recommend Dr Ho enough if you are in search of a new PCP. read more

Dr. Ho is an amazing Doctor!! He's very passionate about the art of healing and practices evidence based medicine. He's very meticulous and detailed orientated in his differential diagnosis and when he is assessing his patients. He's up to date with medical advances and guidelines, so knowledge wise, I knew I was getting excellent care! He has a very strong educational background. One of the things I noticed about Dr. Ho is that he takes his time with his patients and gives every patient his full attention. (he will literally sit there with you until all your questions and concerns have been answered). Not only that, but he will make sure that by the time you leave the office, you get a warm sense that you have been giving the best care possible at this visit and that there was no shortcomings. He's a kind, caring, smart and a genuine individual! As someone looking for a doctor, I would highly recommend him! He also takes on medical students/PA a this clinic, so he's a clinical faculty for multiple medical schools! He's a proven educator, mentor, leader and a very competent physician. I can honestly say say that I am already telling all my friends and families to go see him because of the wonderful experience I had with him! PS: He is also fluent in Chinese! And it helps that his front office staff are the sweetest people you will ever meet. read more

Thrilled to have found a family doctor who speaks Chinese, highly professional and very patient. He wanted me to understand my physical condition and went to great length to explain what I need to be careful about. I didn't feel rushed or objectified, which is quite common among doctor visits. I highly recommend Dr. Ho. Michelle Li read more

Swapped to Dr. Ho as my PCP after my former PCP refused to cooperate with writing me a referral for a sleep study. Dr. Ho listened to my entire situation and immediately obliged. Girls at the front desk were clear at communicating and getting me set up quickly as a first time patient as well. Overall a great experience and I highly recommend. read more

He is not consider doctor, he is careless about his patients and he has very unfriendly staff and they are not helpful. , wrong dosage for mama , also at least one month for scheduling appointment, talk too much for non important stuff in the visit , he is only care about collecting money , not for doing right job read more

Dr. Ho is a fantastic physician and his staff is excellent. Dr. Ho takes time with his patients to explain complex topics and ensure all of their questions are answered! Dr. Ho displays kindness with all of his patients and makes sure they are getting treated appropriately. Thank you SunJen Medical! read more

This is Covid experiences I was tested Covid positive with all the symptoms, beginning the year. I need express my input on how they deal with this illness. Dr. Ho.'s staff a female inform to Tylenol, and ride it out Jan 4th. She didn't offer me a appointment with Dr. Ho. The longer I wait and hard for me to sleep, with coughing. My husband, and our son also got sick. My husband's family doctor, give my husband z pack, and cough syrup to control it on 1/7/21. He was able to recovery right away. Here I am on day 13th day, still super sick. They are not taking clients serious, they are just referring them to go to the emergency room, and or take Tylenol. Instead of giving medicine so you could better attack the symptom right away. My son's doctor, and my husband doctor both can't believe what Dr. Ho staff told me. I trust Dr. Ho, but not I can't say I can trust them. I'm very disappointed, and super MAD! Today is 13th, they give me a appointment zoom on Tuesday the 19th to get a z pack. I'm very disappointed how they handle themselves. Please save yourself by getting another doctor who knows how to handle Covid. By the way, Arcadia methods of turning away people who has Covid. Please you have been warned about this Dr.'s Staff! This is not simple flu, it need to been taking a seriously! Bad, if that true what are they giving my cousin antibiotics (z pack) in hospital the minutes he arrived. I guaranteed it must been helping. I just got my from a new doctor, picked it up in cvs in target Duarte. They said they have shortage!! One now can tell you their experience unless you are like me, and in it! Experience first hand. I didn't thread anyone, I only want to share my experience with COVID-19. I want to save other life from my experience! It's very sad, you asked your doctor to help, and he refuse. I'm not a person who take medicine. Nor like to write bad reviews! I will report back in couples of days! Dr. Ho, please please please please listen to your clients, this is no joke, just Tylenol doesn't help. The symptoms get worse without treatment. Please listen. Please. Please please. Your office called to cancel my appointment. I know you are upset you didn't get 5 stars. I'm very sorry. Just imagine 13 days no sleep, fever, coughing, diarrhea, loss of taste, chest rattles, and body aches. This is not just me, is happening all around us. Am I really need my doctor hero to help me through. Please look at my feedback and reviews. Took medicine last night day 13th @8:30pm: I was able to sleep, I had really bad headache in afternoon. I feel better today.7:50am. It might not heal covid but it pervert bacteria enters my lungs after covid. I was able to sleep laying down vs, having to sleep right. Will report back tomorrow. read more

Dr. Ho and his team are some of the most welcoming and sweet people I've met. They are always available for a quick phone call, and everything they've helped me with has been a breeze. Dr. Ho is sweet, very funny, and very very helpful. I was a bit nervous as I had not been to the doctor in years, but he made me feel very comfortable and we ended up chatting about our interests for a good while. It is very obvious that he cares about his patients on a personal level, and he takes his time with each patient. Highly recommend him and his office team! read more

Today was my first time seeing Dr. Ho. The only word I can use to describe Dr. Ho is "excellent". I have never seen a doctor that cares about patients this much. I started talking to Dr. Ho exactly at 11:00am about my health problems, then we finished exactly at 12:00pm. Wow wow wow, Dr Ho used exactly one hour!!!!!!! to explain!!!!!!! Dr. Ho really cares about my health concerns. He listens to my concerns. He is a superrrrrrrrrr patient. I have never met such patient, responsible and nice doctor. Dr.Ho really really takes time to explain!!!!!!!!. This is definitely the doctor you want for your health. Also the two front desk ladies are superrrrrr nice too. read more

Dr. Ho is a really good doctor. He is very good with his patients. He listens to their concerns and then he gives the patient very good advice on how to solve their problem. I truly would recommend Dr Ho to anyone looking for a primary physician. Also Dr Ho's staff is very good at what their responsibilities are and they are always very professional and kind. read more

I have chronic abdominal pain. It usually happened when I was under stress from work, and got worse with stomach ache if I have not been eating on time. It's been several years and bothers me a lot. I've done both colonoscopy and EGD and everything was normal. Recently it got to the point that I have hard time sleeping due to the pain. I don't want to rely on medication so I went to Dr Ho hoping he can help me. He told me that he will try OMM - a therapy that puts pressure on my back to relieve the pain. I was highly doubtful because I've never heard about that, and why other doctors never told me!? Since he was so confident I decided to give it a try. I was so AMAZED by how it actually relieved my cramp so quickly. Dr Ho is such a caring doctor and he was so patient. He really listened to what I said and was asking me a lot of questions. This is so different from the other doctors I've seen in the past that just rushed me out in two minutes. He made me feel that I was respected, and he really wanted to help me. This is what a patient really needs, instead of just being prescribed some medicine and kicked out. Dr Ho made my visit such a pleasant one! I am so happy that I found the right doctor and a great one that deserves my respect!!! read more

During the pandemic, my face skin got infected for some unknown reasons. I was worried since we were locked down at home, so I talked to Dr. Ho over the phone and sent him a few pictures. He was able to identify the issue (folliculities) and suggested me to change razor blade and apply some bacitracin. He was knowledgeable and helpful. I felt released after talking to him. read more

AVOID this office at all costs! I don't particularly like giving bad reviews, but I felt compelled to spread the word for this particular doctor. I needed to find a doctor to get a physical check-up and decided to try Dr. Ho, but I immediately regretted trying this office. They are extremely unprofessional and did not follow basic standard procedures. My first trip to the office with a scheduled appointment took over 45 minutes for the Doctor to actually see me. I made it clear that's my first time ever physical exam when I called to make an appointment, but they did not think to inform me to not eat or drink 8 hours before a blood draw until I got there. So I couldn't get my tests done on that day. Plus I had to go to a lab to get my blood draw since they don't do it there at their office. Then they insisted on me to schedule a follow up appointment to go over my test result. Turns out that "important but not urgent issue" WAS JUST A MINOR THING. And guess what? THEY CHARGED ME FOR AN OFFICE VISIT ON THAT. These people are just SHADY. I could've just review the result at home on my own. They weren't willing to help with any of the misunderstanding and literally just want your money without helping me at all. Don't waste your time or effort or money on this place, and find another medical office willing to actually help you. read more

Dr Ho is fantastic. I feel like I'm being listened to and he is always fun to listen to. He really cares and has my best interest at heart.

Dr Ho is one of the best physicians in the area. He is very nice and really takes his time with his patients. He spends the time to answer questions and to explain everything that is going on with my health. He truly cares about his patients and it shows. He actually listens and I feel comfortable talking to him about anything. I always feel that all my concerns have been addressed when I leave his office. His front staff is so nice and great with referrals and appointments. Overall, I've had a great experience at this office. I highly recommend Dr. Ho to anyone looking for a great doctor! read more

Went to visit Dr. Ho's office on short notice and had a great experience from beginning to end. The ladies in the front were nothing but nice since the initial phone call of making the appointment. Dr. Ho had a student who was under Dr. Ho's supervision that made me feel very welcomed and was professional throughout the whole experience. Dr. Ho was very knowledgeable and informative throughout the examination as well as very kind. He took the time to really make sure that I understood everything he was saying and made sure my questions were answered thoroughly. Very well put together clinic and would highly recommend others to seeing Dr. Ho. read more

Very incompetent doctor. Went in for a routine physical that is completely covered by my insurance. I repeated to the doctor several times that I do not want to be charged for any tests not covered by the physical. He said he understood. He then rushed me out and gave me a test form to submit to my lab. The whole visit was very rushed and impersonal. I went to the lab. A week later, to my surprise, I owed them $1k. The lab said there were a lot of unnecessary tests done that were not needed for the physical and that I had to pay for them. I hate Louis Ho as I am still disputing with my insurance due to Louis's mistake. read more

Workers there are very friendly, attentive and cooperative! Doctor Louis Ho is excellent. Well thorough and does a great job at following up. He is quite informing and the communication plus accomodating is super. Normally other offices will not call to get sign language interpreter for me as it is the patient's responsibility to request but their office, SunJen Medical, will do the work for me which is nice. It was my only 2nd visit, first was at the old location in Arcadia. Happy with the decision on doctor switch after much research for months in search of a better doctor. Highly recommended! read more

I've started visiting Louis Ho when his clinic still resides in Arcadia. Louis has always been friendly, and nice. I like his staff even from Arcadia time. Now that he has moved to Monrovia, it's a bit farther away from us. But still manageable. Not far from the metro station either. Louis is fluent in speaking both English and Mandarin. read more

This office does not work with your situation no matter how bad it is. It's so hard to to get an appointment, and forget about same day or next day appointments. They always say "go to urgent care". Why are you my doctor then! Very careless with their patients. read more