I'd like to share my personal feedback about Dr. Liao's office based on my recent experiences since…read moreJanuary 2026. The staff has consistently demonstrated courtesy, patience, and a genuinely helpful attitude. Every interaction--whether in person or over the phone--has been handled with professionalism and care. During a recent call, they remained patient and attentive, ensuring I received my results even though I needed to wait about six (6) minutes. Their willingness to assist and their calm, respectful manner made the experience smooth and reassuring. Overall, the team's professionalism, kindness, and commitment to patient support truly stand out and deserve recognition.

Typical service. Difficult getting appoint meant. Feel rushed during appointment. No summary after…read morevisit.

I have to switch my primary care doctor as my company switched health insurance carrier…read more I selected Dr. Ida Wang as her office is close to my work office. Maybe it's my first visit and the office took some time setting up all my paperwork and looked for my prior health records from other medical institutions. It took an hour till I finally met Dr. Wang. Once I met her, she was very patience with me, explained all my medical vitals and suggested a plan. I got all medical checkup like lab work and scanning set up. I appreciate she took time to care for me. She is very professional and passionate about her practice.

Dr Ida and Dr Ryan are very knowledgeable, attentive and caring. I have to get biopsy, Dr Ida…read moreherself looked for the earliest procedure can get done ASAP. Since cancer run in my family. Thank you Dr Ida and the team! Your service to the society means a lot for us. God bless your service, life and family.

I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

Customers service, front desk poorly. Had an appointment for daughter physical exam. Ran 15mins…read morelate due to traffic and getting her out of school. Was turned away once we got there. Stating we are late and need to reschedule to a different date. Is our schedule not busy as theirs? Since when do we not wait for doctors at least 30mins after appointment time? We sure did many times here at this office/facility. Now that we ran a lil bit late, we have to reschedule?? Thanks to this kind of service and response , you now lost a whole family as clients. Hope everyone take this review into consideration that our time is as important as the dortors

I've been seeing Dr Liu for over 21 years, he's taken good care of me and my family in that time…read more He's always made great effort to keep me healthy, it's not his fault I don't always follow his advice to the letter. I gladly recommend him as a quality care provider. He's been my primary care doctor for my entire adult life. His office has always been clean and ideal for optimal health.

Dr Dennis is a great listener and questioner. He has a tremendous knowledge base and experience to…read moreguide him. His office arranged all testing for me, it was appreciated! Great staff that are capable of wrangling all the paperwork. I really appreciate his thoroughness and evaluating the meat bag that I reside in, lol!

Dr Levon Gazarian is the Best ! His Attention to his…read morePatients is Straightforward with The Best Attitude. If Looking for a General Practitioner, He is Your Man !

I cannot give enough praise to the staff and Dr Gazarian. My husband and I were in need of a new…read morephysician and we were referred to this gem of a team. Personable from the moment you call, to greeting you at the door, everyone is genuine and kind. It makes a difference and it shows. Regardless of how many might be waiting to see the doc, patients are patient because the service is superb. Easy to talk to, he is an intent listener. He cares about well being, addressing your needs and explaining the plan. Heck, he even drew my labs and i didn't even feel the needle! What? I'm so happy to have been referred here. Finding a team who cares about your health matters, especially during these trying times. Option for more stars? I'd give them!

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

I have been battling Vestibular Vertigo for 8 months. Referral after referral and none have the…read moreword, Vertigo. They list headaches. Neurologist: You don't walk well, you are susceptible to falls (6), your medications are fighting each other. You, have no quality of life. With your medical conditions, I can no longer treat you. Referral to Neurologist: after about 15 minutes, I fully described my Vertigo and migraines every day, I don't know what to do. Referral, back to my Dr. After 8 months, he wants me to start all over again. The office left a message, you are asking for a referral to your ENT. Guys, THAT IS A BOLD FACE LIE. I ASKED FOR A CASE WORKER! I pushed the Optum EOL button a while ago. Red flags should have gone up. My Dr. thinks it's a joke. Joke: I start hospice tomorrow! PLEASE BE VERY CAREFUL WHEN YOU ARE AT YOUR DR.'S OFFICE AND WORDS ARE SPOKEN...THEY, ARE, NOT, ON THE SUMMARY!

Had a review 7 years ago and this place is so evil, just because I did a few complaints of staff…read morefor stuff mentioned in last review to my insurance, this Place put in my Medical Chart I am a RACIST. My pain management doctor warned me about that. So after investigating, they said I filed 8 complaints against 8 Asian Providers since 2014. That's not even true as most were for the general staff not doing their job, losing surgery paperwork to do Pre Op, and other things mentioned in my prior review. Ridiculous, I live in the SGV, just do a population search and 68% of the population in SGV is Asian. So most likely I am going to get a provider that matches what that census data shows. Also, they accused me of being Perverted with a doctor there, but that female doctor wore mini skirts and never crossed her legs when sitting across from me so what the heck is a guy supposed to do but notice her lace boy short panties are showing during at least 8 different office visits? I complained about that Dr not being Lady Like, not crossing her legs, I said please do not let her wear mini skirts, at least wear pantyhose, leggings or tights so panties do not show, and that Office flipped it into accusing me of being a pervert and used doctors for sexual arousal. I am married, and get the best *** ever. Just a Terrible office to go to but I am stuck because I lose my specialists and lose 3 surgeries planned later this year if I went somewhere else. The latest complaint is this. I went on Vacation and my 2 Mounjaro PENS malfunctioned so I needed my PCP to send a refill of my diabetes medication to a local pharmacy in California. I sent 3 emails to covering doctors, but I think the Patient Liadon actually wrote back and told me to Stop harassing staff with my emails they are busy with other patients. I mean anyone diabetic who has blood sugar of 410 needs attention from their doctor, so for my doctor to fail to respond to my diabetes issue, is super unprofessional and if I were you, I'd never trust this Optum Monrovia. My photo shows I was not lying about needing my medication, it was 410 over 3 hours ago!