COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask. All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult. read more

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My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the pandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon. read more

WenCheng Jen, MD - Good safety precautions! - Internal Medicine Near Me - Arcadia, California

Dr Jen is great. Professional, knowledgeable, and friendly. His staff is great as well. In fact, they are a big reason why I decided to go to Dr. Jen in the first place. I had some concerns last year. I called Dr Jen's office and after hearing what I had to say, I was told they would call me back after consulting with Dr Jen. I wasn't even a patient at the time but they made sure to call me back. I had been without a Dr for a while. I'm picky with these things and had trouble finding a quality doctor after my previous one decided to leave to work full time at USC. I only have good things to report for Dr Jen's office. PARKING Small parking lot (free). Street parking (free) read more

This review for Dr.. Jen is well overdue. My elderly parents have been patients of Dr. jen for many years, and I have nothing but great things to say about Dr. jen . Dr. Jen is very caring and thorough. He takes his time to explain the details and listens to the patients needs. . Whenever there's an urgent matter such as needing medications or referrals, Dr. Jen and his staff responds very promptly . I am so lucky to have found Dr. Jen for my parents and definitely very happy with the services provided by Dr Jen and his staff. If you are looking for a good Dr. For your elderly parents and you want them to be well taken care of, go to Jr Jen. he is the best PCP in the entire SGV. HIGHLY RECOMMENDED! knowledgeable Dr. And very nice staff. read more

I went to see Dr Jen for the first time. I haven't seen a primary in a long time so I wasn't sure what to expect. I would say that my first impression of the office and staff are warm and welcoming. I met receptionist/medical assistant Shirley that day and she was very personable, helpful and hands-on in getting me set up. Dr Jen was also very nice and thorough and we went over all my bloodwork that I brought in. I got all my questions answered and I'm very happy I chose this doctor and office! read more

Today I went to see Dr. Ren for the first time. I used to go with my parents. Dr. Jen is truly the best doctor I have ever encountered. He is very professional, patient and will give very professional solutions. This time he listened to my questions for an hour and answered all my questions very patiently. Our family is truly honored to be Dr. Ren's patient. It was really reassuring to have Dr. Jen as our PCP. , I am so grateful to Dr. Ren and everyone in his office. They are very serious and responsible. Thank you so much. I really recommend everyone to become Dr. Jen's patient. Thank you so much to Dr. Jen and all his office staff. 感謝jen醫生，強烈推薦jen醫生 read more

All these good reviews but if you're a new patient they don't have appointments available until 4 months later. Apparently new patients require an hour long appointment. Seems a bit excessive. Strangely, this doctor also claims everywhere that they are accepting new patients but this is dishonest. Making new patients wait 4 months for an appointment is bad. Shows you they couldn't care less about your health. This office should just admit that they are not accepting new patients instead of advising of 4 month wait for appointments so patients go elsewhere. Avoid and find a different provider. read more

Dr Wencheng is really caring ,very kind person,me and my wife both with him almost 7years .he always lestion carefully and give a answers,give more than enough time also his office team helpful . Thank you Dr taking care us. read more

**BEWARE of UNETHICAL PRACTICES & BILLING!!! It's rare that I write reviews, but I felt I needed to warn others who might otherwise be taken advantage of as we have been. My elderly father has been a patient for years with no real complaints until this year. After experiencing a fall, my father ended up at an assisted living community where Dr. Jen surprised us with an in-person visit. I didn't think any more of this, except that I later found that Dr. Jen began visiting my dad for a few minutes every few weeks without our family's consent or request, then billing insurance handsomely for the needless visit!!! The office intentionally did not bill us/our family any copay, which would appear as though they were trying to fly under the radar unnoticed. I happened to catch one of these subsequent visits, as I was on the phone with my dad who told me that the visit was 2-3 minutes and involved only a couple of questions. When I questioned Dr. Jen's office, the office manager Wen told me that Dr. Jen was billing the insurance for his time in "reviewing medical records that were sent over by the assisted living facility." This was easy to check, so I did...and it was a lie! The facility never sent Dr. Jen any records; there were none that required review every few weeks anyway; AND my dad's primary care physician on record had been changed to someone entirely different!! If this isn't blatant fraudulent behavior, it certainly comes close. It is INEXCUSABLE that Dr. Jen would take advantage of an elderly patient in this way. It is elder abuse, as Dr. Jen was well aware that my father's abilities have been fading since he has seen me, his daughter, accompany my father to numerous appointments prior to this. read more

Nothing but great things to say about Dr. Jen. After going to him about a month postpartum, he could've easily disregarded all my symptoms (fatigue, loss of appetite, weight loss) as me just having had a baby. He was very thorough, checked my body, and asked a lot of important questions and had me do a blood test which resulted in finding that I have a thyroid issue. Thanks to Dr. Jen and his diagnosis, I can receive the treatment I need. He's always very calm, professional, and caring at every visit. read more

Just want to thank Dr Jen for the 3 years as my primary. Although I have to find another provider due to your contract expiring. I want to thank you. You were very polite and professional and so were your employees. Thank you Dr Jen. read more

Dr. WenCheng Jen is a very patient and caring doctor. I was his patient when he first started in the area about a year ago so I don't know about wait times at the office or for appointments but for me, there was little to no wait time with an appointment and you can make an appointment online on Zoc Doc or by phone. You can view your results and history online too which is convenient for me. I also like that his office is nice and clean and they're updated with technology i.e. sending over prescriptions to the pharmacy. He will not judge you based on what insurance you have and will understand and work with you for any financial difficulties or depending on your situation. He always took the time to answer any questions I had, would do the shots or work himself if his nurse or staff are gone, and genuinely cares and treats you like an individual. Doctors like him are hard to find, especially with a cheaper insurance. His staff is friendly and organized. I moved to a new city and people here charge for forms and tests that he was able to do without paying out of pocket. He made sure my tests were covered by insurance and did not charge me to get copies of my tests or for forms I needed. If I ever move back and have better insurance, he's my first choice. I highly recommend him. read more

Just had annual physical. Still 10/10 patient experience as usual, so much that I'm leaving an updated review. The girls at the front desk are so pleasant, which is too often not the case in doctors' offices. He also does Pap smears. read more

Dr. Jen's Yelp rating is well deserved. As a senior, I have had my fair share of primary care physicians. Dr. Jen is definitely, one above the rest, and well deserves all the positive comments. For one thing, Dr. Jen shows care and does not run through his appointments in herds. He is punctual and I have not ever seen more than one patient waiting. Dr. Jen carefully goes over all the medications I'm taking and makes sure my other medical doctors are sending him updated reports. In one meeting, he spent a whole hour going through my medical status and making good recommendations for maintaining good health. There is genuine caring in his voice. When I called the office for medical advice, it is answered in a timely fashion. The success of a doctor's office often depends on the competency of the front office staff. These assistants are friendly, accommodating, good listeners, and efficient. They take copious notes on the patient's condition and requests. Quite often, they extend such understanding that really provided me with a sense of calm. I appreciate everything this doctor and his staff have to offer. read more

My past experiences with doctor offices are usually negative. The long wait is almost always the problem. However, this office is very different, in a good way. Dr.Jen is very considerate of his patient's time. He tries to not overbooked and he makes sure enough time is given to each visit. He is bright, thorough, caring and genuine. His front desk staff and his brother (office manager) are sweet and efficient. Of course, no one is perfect, but I must say Dr.Jen continues to better his practice everyday. read more

I enjoyed my visit with this Dr. He was friendly and patient, explained everything i wanted to know. His staff was very nice and helpful.

I would highly recommend this doctor as your primary care physician! He and his staff are highly knowledgeable, skilled, thorough, professional, and prompt. There is no doubt, whatsoever, that I am in good hands with Dr. Jen! read more

I really appreciate this Dr as he is thorough, kind, and very professional. He took his time with me during my appointment and was very reassuring, making me feel extremely prioritized as a patient. Dr Jen is a wonderful care provider and human being. He subsequently took in additionally my mom and husband, making all of us feel confident receiving his care as he actively listens to our concerns and needs. He doesn't make you feel like you are a cow from a group of cattle but as an individual client. His staff is also polite, well trained, informative and competent. Seeing him was such a great experience as I am totally satisfied with his services. read more

Doctor Jen is a very patient and caring doctor! He carefully listens, take notes and make recommendations of my health and body. He even answer all the questions I may have and I am very satisfied with his professionalism! read more

Dr. Jen is very patience and knowledgeable! He spend time with you, listen to your concerns and make appropriate recommendations. Regardless how busy his day is, if you are really really sick, he always makes effort to see you for walk in in the afternoon. The girls at the front desk are super helpful too! They always give you a call and follow up with you if there are any issues. read more

Very patient and helpful ! Thank you !!! Open on Saturday as well and they were full but still accept as. All the stuffs are super nice. They really want to save money for us so keep mentioning your insurances should cover this or that. Thank you the team! read more

He is the best PCP for Medi-cal patients and his office staffs are awesome, especially Cynthia Tang. He cares about the patient and very nice doctor. If you do not know about the Medi-Cal HMO referral process, you don't know how complicated and frustrated process it is. However, Dr. Jen's office make it very simple for his patients. Thank you very much, Dr. Jen and Cynthia Tang for your best support and care. Wishing you the best. read more

Officer Diana has really terrible manners, didn't help me with anything and even told me to change physician. She need to have some respect to his patient. The Dr.Jen was great, but I really couldn't deal with his receptionist. read more

Dr. Jen grew up in San Gabriel Valley and has returned to raise his family in the same area after working in another part of Southern California. Therefore, he is building a new practice and has room for new patients. Dr. Jen has superb bedside manner and very good office support. They all seem to genuinely care about the patients and take the time and make the effort to communicate well with the patients. Dr. Jen is concerned about taking care of all your medical needs and will make extra effort to get referrals and needed exceptions with insurance for genuine medical needs. Dr. Jen is a generalist. While he can do routine OB/GYN exams, he is not a specialist in that area. So, depending on your needs, you can have him manage routine care and screening in that area or get referred to a dedicated OB/GYN for more detailed services or if you prefer a specialist in that area. He is good about referring people when appropriate. Office manager Cynthia is very accommodating in getting questions answered, setting up appointments, forwarding test results, working with insurance, and coordinating tasks with the medical assistant. Dr. Jen also takes a lot of different types of insurance and is associated with a medical group that has a variety of specialists. Dr. Jen has a heart for the community and is eager to provide patient-centered medical care. I and my son both go to him. We both feel he cares about us as individuals. My insurance is more limited than the insurance I had previously, and he and his staff are working with me to get what I and my son need despite that. Importantly, when I was concerned about a test result possibly being inaccurate based on what a tech said at a different facility, Dr. Jen looked into it and wrote me a detailed email to clear up the matter. His willingness to communicate in detail is a major plus for me. I like to understand what is going on with my health and keep things up to date and accurate. Dr. Jen's office is basic as is the building it's in. The waiting room has comfortable chairs and a TV on the wall. The restroom is outside the office down the hall. I haven't had to wait very long, but I am not a person who gets upset with having to wait a while because waiting usually means the doctor is willing to spend time with patients who need it. Still, they schedule plenty of time, and so waiting is not a big issue at his office. I go to Dr. Jen for caring and thorough medical care. I feel very comfortable and well cared for with Dr. Jen and his staff. I am treated with respect, kindness, and professionalism. I recommend Dr. Jen to people who are looking for a general physician or internist to manage their general medical care and refer them to specialists within his group as needed. He definitely cares about his patients. I have a few things I'm taking care of through Dr. Jen and will update my review as time goes on. Different people look for different things in a doctor, and so I hope my review details are helpful. read more

He was great. He explained everything in detail and didnt charge me too much for an out of pocket visit. He advised the best options based on my financial situation and prescribed medicine that fixed the issue I came in for. Highly recommend him. read more

This doctor really delivered what many in his profession in L.A. would not. Integrity and honesty plus profound expertise in his field. He was extremely conscientious and I sensed that he really cares about his patients. I felt that I received the best care I could possibly have asked for. Don't let the humble office fool you, it's so not what matters! He called me back and patiently explained what my options were following up on a scary x-ray result. 5 stars all the way!!!! read more

Dr. Jen is an amazing Doctor! I have been looking for a new family doctor since I relocated to Los Angeles County and I am so happy I found such a caring and professional Doctor. He actually spent the time to get to know my long medical history and was very thorough too and also took the time to discuss any concerns I had about my health. I also appreciated that he was very proactive in his approach to my overall health and medical needs. I have not seen that type of physician treatment in a long time. He really cares about you and does his best to help you out. He is very through and patient, Knowledgeable, easy to talk to and accurate with his assessment. His staff was very friendly too and I felt very comfortable in his office. I would Definitely Highly Recommend!!! read more

Dr. Jen is awesome. I would highly recommend. His bedside manor is great, he is thorough , and he explains everything if you have a question. Also, the staff is great as well. read more

I just got to know Dr. Jen and his office staff, a couple of weeks ago. I was trying to help a friend, who has become blind after an accident. He needed to see a PCP for Medi-cal. I was quite nervous, in looking for the best doctor to show my friend. I called the office manager, Wen, and I was pleased enough to make an appointment to take my friend there. We met the kind-hearted and hard working office staff, Cynthia and Kristen. We met Wen and from the beginning, he has been so helpful and friendly, all throughout our experience. Finally, we met Dr. Jen. He was awesome. He was down-to-earth, simple and understanding. He was very compassionate and knowledgable. He had a whole lot of patience with our complicated situation and he rendered his professional services with kindness. I have been very happy, feeling that I did the right thing by taking my friend to Dr. Jen. Thank you, Doctor Jen and his caring staff, for everything! read more

I had a great experience. I made an appointment online through ZocDoc and uploaded my clinical information. When I got to the office, I didn't wait long for my appointment even though I was a little early. Dr. Jen called to explain my lab results when they came in. Thorough, kind, and careful. I'm a biochemist and a potentially difficult patient, but I felt Dr. Jen answered all my questions and was respectful of my time. read more

Dr. WenCheng Jen very humble and very good on letting me know everything I need to know about myself. The staff is very diligent and keep me informed on my diagnosis and appointments. read more

Awesome experience! He was incredibly kind, knowledgeable, informative, and great at listening. The two ladies at the front desk were a delight as well. Super glad I now have Dr Jen as my primary doctor. Highly recommend! read more

I have been his patient for over ten years. He is a very excellent and trustworthy doctor that shows the utmost professionalism and also a very caring heart for all his patients. He always replies back quickly whenever you have questions and he seems to be good at utilizing all his resources to help him make correct diagnoses. He holds all the characteristics of a good doctor that every patient would want. He deserves top marks (five stars)! read more