I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

Nice, clean, modern office. Online patient portal and I believe they can do telehealth. Every staff…read moremember I have met has been wonderful and very kind and patient. I have had both quick and extended visit needs, and never once felt rushed or pressured. They took their time doing what needed to be done and explained everything adequately and the appointment was over when I had satisfied everything I came there to address. This is not the type that spend 3 minutes with you and rush you out the door as long as you try to be respectful of their time :) it has been one of my best experiences with a doctors office in my life so far and I'm so happy I found that and the reviews were right for once!

No doctor there. Constant new people Took the day off for bloodwork only to be told when I got…read morethere there was no one to draw blood. Has happened 3 times to me. No more

They refused to pay a home care bill for a home IV care that they pre-approved. After hours on the…read morephone with them and LA Care, our home health provider had to file to our insurer directly. I talked to other doctors, who said thus has been going on with Optum for 6 months.

A very professional and knowledgeable staff. I am grateful for them being there when we need…read moremedical assistance. My Dr is a smart and funny woman which I admire so much.God bless them.

I can't say enough great things about Dr. Patel and my experience with testosterone pellet therapy…read more The insertion process was surprisingly easy--there was absolutely no pain during the procedure. It was a little uncomfortable for about a week afterward, but nothing difficult to manage, and after that I didn't even notice it was there. By the second week, I started seeing real improvements. My sleep dramatically improved, which was the first major change I noticed. Shortly after that, my libido returned--something I honestly thought was gone for good. I've also experienced a noticeable boost in energy and much clearer thinking, with the mental fog I used to struggle with significantly improving. Dr. Patel has been incredibly attentive and thorough throughout the entire process. She closely monitors my progress and makes sure every question or concern I have is addressed. I always feel heard, supported, and well cared for. Her nurse is also wonderful--so kind, attentive, and helpful, which makes every visit even more pleasant. The office environment itself deserves a mention too. It's incredibly welcoming and has such a peaceful, almost zen-like atmosphere that immediately puts you at ease. Dr. Patel and her team are truly the best, and I'm so grateful for the positive impact this treatment has had on my health and quality of life.

Doctor Patel is awesome! I have had the pleasure of being her patient for many years. Her…read morededication to her patients is something I feel so incredibly fortunate to have found. She's helped me get to the bottom of several health issues and is always incredibly fast at seeing me if anything ever arises. Her dedication to helping the body with not only medicine if needed, but with mind body awareness is something I think is so important because she treats you specifically as to what you need for your entire well being. She and Estrella make you feel so seen and really ease your mind when you are going through stuff. I have always had medical anxiety and they put me at such ease....and of course seeing Violet the wonder dog helps too as dogs always help me stay calm and comforted! I never feel anxious when I go to Heart of Bodhi, between their concern and calm energy and the soothing atmosphere of the practice, I feel absolutely safe and relaxed. Dr. Patel really cares and is so thorough! I have autoimmune stuff and she has been such an integral part of my feeling healthier! I can't recommend her enough. I've seen so many doctors for various things in my life and can say without question that she is the first doctor who has been there for me and made me feel so incredibly seen and cared for. She doesn't cut corners or brush things off, she take you very seriously and helps you get to the bottom of whatever is going on with precision, care and a medical and wholistic approach that I appreciate beyond measure. She and Estrella and Violet are Incredible and I feel beyond blessed to have them in my corner!!

She's the lady I go to and I adore her…read more She can do pretty much anything! Let's keep her small practice in business and go see her!!

Routine annual preventative physicals should be completely covered by insurance. They are charging…read moreme $97 for the "follow-up" 15 minute phone call where they told me my labs look fine. I also had to request for a copy of the lab results separately because they weren't provided to me, so technically, without attending this appointment or following up myself, I wouldn't know have even known my annual physical results. I never had to pay for physicals with other primary care providers, so getting this additional "medical visit" charge for reviewing my annual lab results just feels really unsavory. It feels like a double billing. Also I was charged a small amount for the labs from Quest Labs which is bizarre.

I really like Dr. Smalley she actually listens n doesn't rush in n out of exam room. But to top it…read moreall off I am able to communicate with her via email n she promptly responds i don't expect her or her staff to but they do. I highly recommend her n health care partners of Monrovia.

Dr. Smalley has been my primary GP for over 20 years - she has excellent 'bedside manner' and I…read morethink other Doctors in training should observe her methods. My biggest regret will be the day she retires!

I've never dealt with a more rude, condescending physician in my life. How she has any positive…read morereviews is beyond me. Went to her for TRT therapy and had nothing but problems. She kept consistently lowering my testosterone dose unnecessarily and when I voiced my concerns about it because I didn't want to lose muscle, she was dismissive, disrespectful and said "I'm not concerned with how much muscle you have. I'm concerned with your health". Right...smh. That might sound good but trust me, she doesn't give a sh*t about my health. She cares about covering her *ss. I build machines and performance cars and maintaining my strength and muscle mass is important to being able to do my job. It's not about vanity but she either doesn't get that or doesn't give a sh*t. Either way, I will never go to her again and would not recommend her to anyone.

Personable & thorough. Takes the time to review & discuss results. Makes suggestions to lower…read moreblood sugar. Difficult to get appointments.

She's amazing and has been quick to take care of all my pressing health issues. She is quick to…read morerespond (24 hour response time) to my emails or inquiries about my treatments and prescriptions. She has a fantastic bedside manner; always suggesting the best option for me based on my religious beliefs and my personal needs. I highly recommend her and will continue to see her!

I've been going to Dr. Namvari for years now, and she is one of the kindest humans. She is so sweet…read moreand caring and really knows and understands her practice. She has always made me feel at ease and comfortable in her office. If you're researching which doctor to visit, you need look no further. Thanks for all your guidance Dr. Namvari!

Completely untrained staff. be very careful with giving them card information they will charge you…read morewithout consent and go after you insurance provider and run up false charges. stay away

The type of care that I have received at this office with this, Dr Ulin Sargeant is amazing. Not…read morejust her but her entire staff is amazing ! She is so professional and thorough always! Not to mention kind and easy-going . She makes it easy to talk to her about any medical issue I am very happy with this doctor.

My son and I have been patients of Dr. Peter and Donald Balacuit for over 20 years, collectively…read more We can verify and attest to their high level medical expertise, professionalism and focus on each patient's care needs. They are holistic in their approach and not "medication pushers" as described in other reviews. The nurses and medical staff are also top notch.

I think this is the same Dr. Balacuit that I went to years ago on Myrtle Ave., unless he has a son…read moreor something. Please forgive me, Doctor if I got the wrong Dr. Balacuit, but I don't think I do. It has been a long time and who really knows the first name of doctors anyway? LOL If it is him, I went to this doctor for a general yearly check up for my first visit to his office. Although this was years ago (before Yelp or the internet even), I still remember this guy. I expected him to ask me a lot of questions during this physical. He should have drawn blood, checked my prostate, checked my urine, etc.. All that was done by him was that my blood pressure was checked and he checked my chest with a stethoscope. And he checked my reflexes and shined an instrument in each ear. That was it! When I complained about it not really being a thorough enough yearly exam, I remember he asked ME what else I wanted him to do! He is the doctor. WHY should I have to tell him what to look for? And... he didn't even ask me very many questions at all. I tried to be nice, but I felt I was being cheated out of a proper yearly physical! I went to him primarily because his office was just a few blocks from house. I thought I would give him a try since my doctor was retiring. Dr. Balacuit is Filipino. I usually get along with Filipino's very well. BUT NOT WITH THIS GUY.... He had a bad attitude right from the start in my opinion, almost instantly argued with me and didn't seem to know what the heck a physical should be like. I was really upset. I only get to have ONE physical a year and this guy, I felt either didn't care about my health or he didn't know what the heck he was doing. The worst part is that he argued with me almost immediately. That is very unprofessional and uncalled for. He must have been overly sensitive back then, because he probably heard the same complaints frequently. You can go see him if you want to, but as for me, friends. Forget it! I have NO desire to go through that again. In reading the other reviews, I see now that he probably hasn't changed much, because there are a lot of the same type of complaints listed here. This was my experience. I don't know, maybe he is nicer with other patients and acts more competently. These are just my opinions and observations, which I am entitled to have. :) I hope this helps Yelps readers.