COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Dr. Peng is one of the best primary doctors I ever had. He's knowledgeable, professional, and…read moreattentive to your medical needs. Wait time is quite prompt or short, and the office staff is very helpful and friendly. The office environment is clean, modern and pleasant which is a definite bonus.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

I've been seeing Dr Liu for over 21 years, he's taken good care of me and my family in that time…read more He's always made great effort to keep me healthy, it's not his fault I don't always follow his advice to the letter. I gladly recommend him as a quality care provider. He's been my primary care doctor for my entire adult life. His office has always been clean and ideal for optimal health.

Dr Dennis is a great listener and questioner. He has a tremendous knowledge base and experience to…read moreguide him. His office arranged all testing for me, it was appreciated! Great staff that are capable of wrangling all the paperwork. I really appreciate his thoroughness and evaluating the meat bag that I reside in, lol!

I have been a patient of Dr c h w a for several decades. His education Connection with other…read moredoctors and overall approach as my personal physician has kept me in the best medical shape I can possibly be in all areas of my life Dr Chua has always been there through all faces of my life . I'm truly grateful to him . And his office staff is always there to answer questions and very helpful with prescriptions and appointments to get my prescriptions on time and my office visits so I can get on with my life.

Dr. Eric Chwa has been my doctor for over 30 years and I'm still seeing him now. He spends his…read moretime with his patients. There for, the wait time might be a bit long, however, you will not be disappointed when you see him, because he goes through everything carefully with you. He never fail to send me to a specialist when needed. Never fail to call back when I left a message, also he called me as late as 10 pm just to get back to you on his busy schedules. That's caring. I have most of my other doctors at USC now. The issues with these large medical facilities, they do not pass my records to the outside doctors. now USC took over Arcadia Hospital. Hopefully he is in the loop now. Very good doctor.

Great Doctor but it's really busy there. The waiting room is quiet though so maybe take a nap while…read moreyou wait.

Made an appointment 3 months ago and called to double check when my appointment was and found out…read morethat they forgot to put it in the system. I wasted 3 months for nothing

I probably should have waited before I wrote my initial review for Dr. Juste. This updated review…read moreis a result of the numerous problems I have had since my initial visit back in November of 2024. The problem stems with the doctor's office using incorrect billing codes when submitting claims to my insurance carrier. Same problem with the lab for the lab work to be done as requested by the doctor, the doctor's office manager submitted the lab work request with the wrong billing codes! A few months after my November visit, I noticed that the medical claims submitted by the doctor's office and the claims submitted by the lab were rejected by my insurance carrier. Eventually, I called and spoke with the office manager about the rejected medical claims and she told me they were having problems with getting claims processed because the doctor was trying to get his daughter -- who is also a licensed doctor -- involved in his practice, but that endeavor was causing problems with the insurance carrier. Something nonsensical like that. Anyway, since I was not being billed and I noticed that another attempt to get reimbursement from my insurance was being processed, I just let it go and wait to see what happens. Well, what happened is that claims from both the doctor's office and the lab were still rejected and not being paid! So, now I had to investigate into this mess -- and what a mess it was! Over a period of several weeks and spending a total of 3 hours on the telephone with my insurance carrier and another 4 hours with the lab's billing department I found out what the problem was. The doctor's office manager screwed-up and not only applied the wrong billing codes for the types of service requested when the claims were first submitted, the office manager kept using the same billing codes when resubmitting the claims! Well, to make a VERY long story short, I contacted the doctor's office and explained what the problem is and what needed to be done. After spending about 3 or 4 weeks of back-and-forth with the doctor's office manager and/or the doctor's PA, the lab, and the insurance carrier, plus complaints from the doctor's office manager and PA about having to fix the mess THEY created, the billing errors were eventually resolved! Both the visit with the doctor in November and the bills for the lab work the doctor ordered. What a mess! I will never go back there again! While I still think Dr. Juste is a good practitioner, his office staff is a mess. The staff gave me lots of run around, complained they had patients waiting to see the doctor so cannot help at the moment (I guess you're only a patient when you're physically present in the office) so will get to it later, they have to spend lots of time on the phone with the billing department (so what, I HAD too as well to get this resolved), the billing service the doctor uses to send bills to the insurance carrier probably messed-up, etc. My biggest complaint is that I had to spend a lot time getting this resolved! In fact, if anyone has a right to complain about spending time on this issue, it is me! I have had other practitioners that have had claims rejected which they take care of it themselves and do not involve me! If I had not gotten involved with this mess, it would have NEVER been properly resolved! Although I no longer recommend this practice; but neither do I not recommend this practice.

Very helpful staff. Very prompt on calling you back and helping me find a specialist for my mother…read morein law.