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    Shah Jay Kumar, MD

    4.4 (53 reviews)

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    Dr Jaykumar H Shah in Arcadia ca
    Louise L.

    Excellent Dr. that is our new MD for myself and my husband. Previous Kaiser member who didn't receive quality care. Found Dr Jaykumar H Shah through our new Ins and through Google. Great reviews and made our appts. Easy and had availability to see us. Staff is friendly and helpful Had our yearly physicals and addressed our concerns with him and he is thorough, caring , professional and would highly recommend him. He listens and you don't feel rushed or just a number. We are cared for and feel very blessed we found a wonderful Dr. Thank you for taking the time and making us comfortable Dr Shah I posted another new Yelp review with the office info. The man in this Yelp page is not Dr Shah Thank yiu

    Me feeling better than I have in years and absolutely thrilled that I have such an amazing, caring Dr ,with an amazing carring staff..

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    Great physician who provides great care for his patients. I highly recommend him for anyone who needs a doctor.

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    Page 1 of 2

    Ask the Community - Shah Jay Kumar, MD

    Review Highlights - Shah Jay Kumar, MD

    Shah as my primary Doctor, whom my husband had been seeing for years.

    Mentioned in 4 reviews

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    Optum-Temple City - Serving the Temple City community for more than 30 years!

    Optum-Temple City

    (10 reviews)

    Dr Cheung is great, no complaints and I wish she weren't part of Optum so I can continue seeing…read moreher. However Optum is awful, do not chose care from Optum. I am leaving Optum because of their incompetence. I have been unable to access my patient portal since September after they changed platforms, it is now December and I still do not have access. I've called Optum weekly with no updates, requested to speak to supervisors on my ticket issue with no call back. Called the number provided from the customer excellence team and no one has been able to provide any help or updates. I even emailed their director of consumer experience and she just gave me another number to call. There isn't even an email to send a formal complaint to. I can't view messages which is my Drs main mode of communicating, I can't view my lab results, I can't even make appointments. I have called support every week to request updates, yet I have received no meaningful progress or timeline for resolution. Being unable to manage my care through the portal for this length of time is unacceptable, especially given the importance of timely access to appointments and health information. Edit- in response to the reply TJ, I have called the number you provided 1 (800) 403-4160 before writing this review after reviewing the previous reviews here and it's the same. Roundabout auto response to a customer service representative with no updates and I requested to speak to a supervisor/manager with no call back.

    Gone are the days that you can just call the office and make an appointment. Intead you are routed…read moreto a call center which in turn pushed me to a tela nurse- which is not what I called for- I called to make an appointment with my doctor. After being on hold for 15 minutes - I hung up and called back. Again they tried to rout me to a telanurse. I refused- again stating I just want to make an appointment with my doctor. I was tole my call would be routed to my provider who would call me back. I am still waiting for a call back- just to make an appointment. So frustrating- therefore I am looking into changing out of Optum.

    Loanne Tran, MD, MPH - Loanne B. Tran, MD, MPH is a primary care physician serving patients in Arcadia, California and the surrounding communities.

    Loanne Tran, MD, MPH

    (53 reviews)

    I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

    This is not true. I called and made an appointment in the morning. It was not a walk in. We waited…read morefor 45 mins, not 30.

    Darren Kwong, DO

    Darren Kwong, DO

    (5 reviews)

    Today was my first appointment with Dr. Darren Kwong and I am truly impressed with the whole…read moreexperience. From the moment I walked in, I was greeted by Laura at the front desk and I felt welcomed and at ease. The office is located on the first floor and is clean and modern with plenty of parking. I completed all my necessary documents and only waited a short time to be seen. What stood out the most was the amount of time Dr. Kwong spent listening to all my concerns, without making me feel rushed. He was attentive, thorough, and explained everything in clear, understandable terms and made sure I was comfortable with the information provided. Additionally, Dr. Kwong and his staff went above and beyond by ensuring I had all appropriate referrals, prior to leaving the office. I was even able to get my blood work done today, because there is a LabCorp office in the adjacent building. Yay! The level of care I experienced during my first visit was outstanding. I left feeling confident I found my new doctor.

    "Dr. Darren Kwong, DO, is my great primary physician! March 30 is National Doctors' Day, an…read moreimportant occasion to honor the dedication and expertise of physicians. This annual event highlights their relentless commitment to providing high-quality health care to individuals and communities worldwide. Let's recognize their invaluable contributions. I take this day to thank my primary physician, Dr. Darren Kwong, DO, for his distinguished work on me. I rate him with five golden stars. Adel B Moufarrej, Ph.D. Official Cabinet Level Advisor at President Trump's Administration March 28, 2025"

    Shah Jay Kumar, MD - internalmed - Updated May 2026

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