I called to try to get my son a physical and unfortunately the whole phone experience left me feeling like this office was very unorganized and unhelpful. Before bringing him in, I had a few basic questions about the cost and payment. I asked if they accept HSA cards and the employee didn't seem to know what an HSA account was or whether they could accept one as payment. There was also no mention of providing an itemized statement or receipt that could be used for HSA purposes. Their posted information shows physicals for $35, but I was told over the phone that the price is now $50. Their website is also currently down, so there was no way for me to verify their current pricing or get additional information online. The more questions I asked, the more confusing the conversation became. The employee eventually told me she mostly works in the back and didn't know the answers. I asked if I could be transferred to someone who could answer my questions. She came back but still couldn't provide any additional information and basically told me they only offer self-pay and that I would need to come into the office if I had more questions. I wasn't asking anything complicated. I simply wanted to understand the cost and whether I could use my HSA before driving over there. If the person answering the phone doesn't know, I would expect to at least be transferred to someone who does. I decided not to bring my son here. The entire interaction was strange, unhelpful and unorganized and didn't give me much confidence in the office. read more

My son had at accident at the park and we needed to go to an Urgent Care which is never fun. We tried one by Alhambra and one by Pasadena and one was closed and the other one had over an hour wait. We called the El Monte one and there was no wait. Service was fast and quick and it felt like they cared. 2nd time I came with my youngest and it was a completely different experience. Although service was quick and fast, they essentially sent me to the CHLA ER. So they charged me $100 to send me elsewhere. read more

I had a wonderful experience at this urgent care. I called and the person who answered was very helpful and welcoming. I did not have insurance and she let me know the consultation fee and what to expect. The waiting time was short and saw the doctor right away. The doctor was friendly and very informative. I would recommend this urgent care. read more

A friend recommended this location to me, and I can confidently say I highly recommend El Monte Urgent Care as well. From the front desk staff to the medical team, the service was exceptional. The team at El Monte Urgent Care took the time to thoroughly assess my symptoms and provided me with a clear treatment plan to help me recover. I truly felt that my health and recovery were their priority. I will definitely be returning if I ever need urgent care again. Excellent care, high-quality service, and an exceptional medical staff. Highly recommend! read more

So far, so great! I had to come to urgent care due to a situation. This one was the closest to my house and they take Kaiser insurance. Both times I've been here, everyone has been extremely professional and knowledgeable. Maybe I've been lucky, but both times had no wait at all. I was in and out in 20-30 minutes. Keep up the good work. read more

I would not recommend this place. The receptionists are always rude with a nasty attitude. Wasted my time coming to urgent care for follow up on x-rays and when I came in their employe left. Which means I'm out of a co payment and I missed work because they take forever to see me when I came right when they open. Like people said this place is only good if you want a doctors note for missing work not for serious medial attention. read more

Loved it here staff is very welcoming and friendly, provider sees you fast. I will definitely be coming back.

The staff is very friendly and when I called before arriving to check if they took my insurance they told me the wait time was minimal, tho knowing it could change at any moment since this is a walk-in only facility. I was treated with respect and was not asked when checking in why I was there. This was all handled in a private room with the nurse. Most UC you have to say why you are there when you check in, so everyone hears what you have going on!! PA Jessica L. provided great care! She explained what RX I needed after tests were performed. she also recommended I follow up in a couple days. she went above and beyond by ordering additional tests to ensure I have nothing else going on other than why I was there initially. I highly recommend this very clean facility. read more

I rarely to urgent care but I would happily return to El Monte Urgent Care. Dr. Dyreyes has great bedside manner and explained my issue in way that was easy to understand. He made me feel like a person not a number. The urgent care was clean, warm, and staff was personable and professional. Erikka M. read more

Probably the best care I have recieved. The staff was friendly and I felt heard. They really took their time and listened to what I had going on. read more

I took my mother to see a Dr for a prescription refill. The young lady at the front desk was very professional and attentive and she was also bilingual which was a huge plus. My mother was in and out with in 20 minutes. You guys are the best. Thank you. read more

From the moment I arrived, I felt welcomed and well cared for at this urgent care. The providers were very kind, professional, and informative. They took the time to explain everything clearly and made sure I felt comfortable and understood my treatment plan. I was also very impressed with how clean and well-maintained the facility was, which made me feel even more at ease during my visit. It was a walk-in appointment, and I was seen fairly quickly considering that, which I really appreciated. The entire staff was courteous and efficient. I would definitely return here if I ever need urgent care again and highly recommend it to others. read more

I've been here a few times and never had an issue. I've been seen as well as my husband and kids. Very professional and clean and quick. Thank you EM Urgent care! read more

Wife injured her ankle. Visited this office and received excellent service the moment stepping in. Kind and professional. Ladies up in the front were friendly. Received the proper care and information from wonderful doctor. Definitely a great location if in need of urgent care. read more

Was excited to have an urgent care close to home. Took my son in today because he was not feeling well. I planned to be there all day as urgent care's are usually packed and understaffed. But to my surprise this place was fantastic! It was clean and not packed. The front office was very friendly and professional. Took our insurance and had us fill out paperwork (not a lot) two sheets which is great. We were brought back and the nursing staff was great as well. The back was spacious and clean. Our room was comfortable. The wait was not long. I was a bit hesitant with the provider at first as she was very fast and to the point, I realized that she was the only one and had a full schedule. She turned out to be very kind once she slowed down a bit. While we waited for our discharge paperwork I received a call from CVS letting me know that my prescriptions were being filled. Very fast! I was so pleased. Over all it was a great experience. I would defined come back again. read more

If you are not medicaid， DO NOT come here. Their charges are ridiculous high. Normally urgent care copy $50-75, this place charged you $150+ which all only included service for charge temperature, height and weight. Any other service will be extra charges. read more

Took my son here for cold and flu symptoms for the last 4 days and they took such great care of him. Not only were they were patient, kind, and educational on which medications to use, they were quick and continued to update me on the process. I will definitely be coming back and tell my friends to come here! read more

Such amazing quality service! So glad I found this gem! Required X-rays for injured ankle to determine severity. Doctor Jessica and entire staff are professional, communicated well, and friendly. Checkin was a breeze. Private parking lot. Received text message from pharmacist to pickup meds before entering vehicle. Highly recommended! read more

All good reviews are written by the same doctors working there. This place is unprofessional and unclean.

I have two high school wrestlers who are constantly dealing with skin infections or minor injuries. Even though we live two cities away, I always bring them to El Monte Urgent Care because the care is truly exceptional. The staff is friendly, knowledgeable, and efficient -- and we're always seen quickly with little to no wait. It's absolutely worth the extra drive because I know my boys are in the best hands. I wouldn't take them anywhere else! read more

1st time here was great! Awesome staff and amazing care. definitely coming back to be seen again

I wasn't feeling well and decided to stop into El Monte Urgent Care for a quick check-up, compared to a few other urgent cares in the area I was able to be seen super quick which is a huge plus especially when your feeling under the weather. Jennifer at the front desk was very professional and helped me with the forms that needed to be filled out. I can't say enough about Dr. Guiterrez, he is the best in the biz hands down. If you are in the area and need urgent care I highly recommend stopping in at El Monte Urgent Care, you won't be disappointed. A+++ read more

El Monte Urgent Care - El Monte Uegent Care - Urgent Care Near Me - El Monte, California

The girls at the front desk do not know what they are doing. They took my insurance and were trying to make me pay a $159 deductible before any care was provided. All I should owe is the $20 co-pay as I have PPO insurance. I have been to several urgent cares in the area and this has never happened. I left and went to another local Urgent care and all I owed was a $20 co-pay. read more

Good service with professional team. Thank you Doctor Dennis Wang. Merry Christmas and happy new year.

Amazing Service! This is always the spot to go if you are sick! I highly recommend this place!

If you are in the area and you need care, go here! It's easy to get to off the freeway. The staff was friendly and the doctor was knowledgeable and helpful. The place was clean and easy parking. Thanks! read more

I've neglected my body and health for far too long. My body finally tapped out and couldn't cope with my lifestyle choices anymore. All my loved ones encouraged and even forced me to get everything sorted instead of just lying in bed, hoping my body would recover on its own. It didn't, so I called to see if El Monte Urgent Care accepted my insurance. I was completely out of it and couldn't find any of my documents, but the front desk staff really shined by allowing me to gather myself and worked with me to confirm my insurance. Jordan was fantastic; thank you for being patient with me. The staff at this facility went above and beyond to ensure I received proper care. I've always had a phobia of medical settings because I know the lifestyle I've chosen isn't a healthy one. I guess hearing the truth is a difficult pill to swallow. Dr. Tamkoc approached me with a non-judgmental demeanor that made the consultation stress-free and safe. Dr. Tamkoc and his team really created a safe space for me, helping me forget the anxiety of visiting a medical facility. Given my condition and lab results, I was advised to admit myself to the ER to get all my levels back to equilibrium. As I lay in the ER bed, I feel extremely grateful for El Monte Urgent Care's professionalism and commitment to serving the community. I know going to a medical clinic or urgent care can be daunting for some, but I believe you will receive the utmost care here. Thank you for making a difference in our community, El Monte Urgent Care. read more

I had the best experience at this location! The staff was super friendly and the doctor was helpful. Clean office, easy parking, and barely any wait time. The whole process was smooth and stress-free. Highly recommend! read more

Quick, fast, great care. Very nice staff and very clean office. Recommended for everyone.

Robbery! They wouldn't take my insurance....so they charged me for a visit. $150 just to walk in the door. Then they charged me for every test. I called because they didn't send all my prescriptions in and they said the only way they could was if I came back in...............how does that even make sense? Seriously, just don't go here. They don't want to help you. They just want your money. read more

Came in with my sister earlier today and she was seen by Dr.Tamkoc who was amazing! Ithzela the nurse was very attentive and patient, especially with all the questions we asked! Had about an 1:30hr wait but I'll take that over an 8 hr wait at the ER any day! read more

Went inn around 1pm its was super empty Check me inn pretty fast front desk person was super friendly and helpful. when they took me in the room i explain was was wrong nurse wrote down everthing left. about 5 minute wait for the "doctor". Doctor came didn't even introduce himself look at my file looked at me for a quick 3 seconds looked back on my file and prescribe what I needed and left. He didn't even used proper equipment to look at my problem and just went by what the nurse had written. if he would have examined me right, he would have gave me the right meds. The medication didn't work. $160.00 down the drain. I had to go to other urgent care and waste more money. This place is alright if you want to a quick doctors note for work in my opinion. And (business) dont try to message me i wont answer) read more

Great doctors and staff. Friendly, kind, and knowledgeable. Highly recommended. They make you feel Like family and genuinely care.

Ended up not feeling well last weekend. Might be TMI, but I had pain & urgency. I went to this urgent care and Dr. Dyreyes was incredibly helpful, patient and very caring. I cannot recommend this urgent care enough. I will definitely be back for any urgent care needs that I may have in the future. read more

Wait time is minimal and visits are quick with a prescription. The staff is always kind

This is the best urgent care in the area. Short wait times for same day walk ins, and the doctor is very professional and caring. My partner and I have been here several times and had good experiences. Didn't feel rushed like some other places. On one occasion my partner did not react well to the medication that was prescribed (Steroid + antibiotics, it was a severe reaction) but it may just be an allergy thing, we are not 100% sure what happened. Other than that, it's great and we will definitely be back. read more

This place is very clean the doctors are very fast and professionals and the front desk staff Giselle is a sweetheart thank you everyone and Welcome to El Monte read more

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Came here for a second time and I can finally say what I should about this place. The nurses and customer service is great and the service is also fast and the place is clean. The only problem is the doctors. I've had the same doctor twice and both times I'd say I was under evaluated. I was not checked for my symptoms twice for more than 2 seconds and that's what they based my illness on. They assume what I had and wasn't assured for what I could have. I had to urge the nurse to give me a test to make sure the doctors diagnoses was correct and I was still told 'we could do it' in a way that sounded like a maybe not. The test came back negative for what he diagnosed and I was not diagnosed anything new but was told to take the steps and medication of my previous diagnosis. If you want a fast checkup that's not accurate but you can get medications I guess you could come here. I'd say it took half an hour or less for me to be seen and come out of the appointment. Edit: I received a message that told me to contact their managing office. I see them replying to other GOOD reviews on here but they decided to private message me for a 2 star review read more

I HIGHLY recommend this place. I went in on Sunday (Christmas Eve) after feeling sick all morning with horrible swollen tonsils, body aches and headaches. That in itself was a big plus because everything was closed due to the holidays, and I did not want to go to an ER. Dr. Tamkoc was a sweetheart, he ran a couple test to rule out strep and mono, gave me treatment to help with the swelling and pain. I also want to thank Rosy the medical assistant that made the experience very pleasant. read more

Great service we were seen quick and thoroughly checked out thank you to your staff for checking us out today. We went in for Flu symptoms and we were tested and prescribed meds to the pharmacy of our choice. Excellent care and process. Thank you read more