Overall, I would recommend this place if you have straightforward insurance however, the billing…read morecan get kind of messy when you have a high deductible insurance and not everything is covered. Pros: the hours, weekend availability and free parking. Great staff always answers calls very responsive. Only seen the PA, and all were great. Cons: never seen a doctor. Billing is not consistent and incorrect.

I had a Telehealth Appointment with the El Monte Team a few days ago and had a positive and…read morethoroughly satisfying experience thanks to the highly professional and sincerely caring culture of the Staff Members! The Receptionist who checked me in was very sweet and cheerfully caring, and communicated with a clear and organized finesse that made the whole experience feel pleasantly comfortable. Dr. Hu was very nice and mindfully present in explaining to me the lab reports he was preparing for my upcoming blood work tests for my annual physical, and listened politely with considerate compassion when I asked him for assistance in drafting a note to help me get a temporary leave of absence for work to focus on recovering my mental and physical health after years of brutal burnout. The Totalcare Team helped me organize my paperwork neatly and sent them over to me through email quickly just as they promised! I was so impressed by the enthusiastically positive and caring attitudes and terrific Communication etiquette, keep up the good work!

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

Have been a couple of times. Went today for vertigo symptoms. Has always been a positive experience.read more

I had a great experience with the doctor and nurses there. They accept Anthem Blue Cross PPO and…read morethey were able to see me immediately. Very grateful to all the staff here!

Had to go to Exer this morning due to major lung pain and a massive headache. This was my 3rd visit…read morehere, my last being 2023. The people that work here are all very pleasant and professional. The doctors are attentive and thorough.

Actually really enjoyed this location. Walked in on a Saturday with a foot injury and was able to…read moresee a doctor and get x rays all done within an hour and a half. The staff was nice and the place is clean. Highly surprised after visiting many urgent cares that are a mess.

I had a good telehealth session with Dr Sargent. she was very help in my appointment and provided…read moreme with the information I needed.

Dr. Sargeant and her MAs are amazing! I moved away from Duarte and still travel to see her as my…read morepcp. She is thorough, intelligent and warm. She practices in a way that isn't so common any more (ex: does full head to toe exams for physicals). It's also so easy to make an appointment through the clinic's booking website! I can't say enough amazing things about her and her team!

Such a great first time experience while we took my three years old son in with a cough. Minimal…read morewaiting time on a Saturday morning & I was able to get an appointment over the phone. They accept straight medical which was a plus for us. The most important part was their demeanor: from the front desk staff to the nurse then the Dr they were so kind and attentive even gifted him with a plushy tiger for his birthday. Highly recommended!!

We came on a weekday early as a walk in and there was no one in the lobby. We thought we got lucky,…read morebut 50 mins later we were still waiting. We got to the waiting room and then another 45 mins. I stood outside the door and I didn't see anyone walking around. The doctor and nurse were nice and you can tell they seemed overworked. I might give this another shot if I can make an appointment, but for those doing walk ins, bring your patience!

Such an amazing place for people who are vulnerable, in pain or in distress. My wait time was less…read morethan 20 minutes, which is unheard of for Emergency!!! They did an x-ray, an EKG and did an overall check up within an hour. The doctors and nurses were very attentive and professional. All my questions were answered and my issue resolved.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

Pediatric staff is AMAZING. Pediatricians truly care about their patients. Dr Beata Wicherski has…read morebeen our family Pediatrician since my kids birth. I refuse to change clinics because of the great doctors in Pediatric unit.

I'm giving Lakeside Medical Center Urgent Care in West Covina five stars, and honestly this review…read moreis long overdue. I've been here at least three times in the past year, and I've actually been coming to this medical group since I was younger because of my mom. She always trusted them, they took our insurance, and over time I just stayed with them. Now as an adult, I can confidently say they are a hidden gem. I don't know if healthcare should ever be considered a hidden gem, but that's exactly what this place feels like. They open at 11, and I'm writing this around 12:15, already being seen, which is huge. My situation today clearly qualified for urgent care instead of an ER, and I really appreciate knowing I can come here and avoid a chaotic hospital visit. What really stands out is how attentive everyone is, from the front desk to the clinical staff. I wish I remembered names because every single person I interacted with today deserves recognition. The front desk staff were welcoming and efficient, and even with an online check-in process, they still made everything feel personal. I was third in line and was quickly brought back for vitals. There was a medical assistant in training, and honestly, watching that interaction made me respect this place even more. You could tell she was nervous and learning, but she was incredibly kind, thorough, and professional. The trainer took their time, corrected gently, and clearly cared about doing things the right way. It was obvious they're investing in their staff, and I left thinking once she's fully trained, they're gaining another amazing team member. I've always been seen by nurse practitioners here rather than MDs, and that has never once been an issue. They're knowledgeable, thorough, and actually listen. Even when I've been in pain, the wait never feels unbearable because things move steadily and you know you're being taken care of. The facility itself is clean, organized, and easy to find. It's located in a medical building on the first floor to the left, and the exam rooms are spotless. Even when they're doing uncomfortable things like throat or nasal swabs, they're gentle and empathetic, which really matters when you're not feeling well. I'm genuinely thankful for this place. Every time I've come here, I've left feeling better and reassured. Today just felt like the right time to finally write this review because they've earned it through consistency, care, and professionalism. I truly hope they keep this standard because it's exactly what healthcare should feel like.

A Heartfelt Thank You to the Amazing Doctor Levin Matthew and Nurses Bianca Lara Medina & Beatrix…read moreRamos at Kaiser!!! I want to give a heartfelt shout-out to the incredible doctors and nurses who cared for my mother today. My mother was admitted to Kaiser at approximately 3:00 a.m. after experiencing a minor stroke, and from the moment I arrived, she received prompt attention and care. The doctor and nurses assigned to my mother were exceptionally compassionate, loving, and attentive. It was clear to me that they genuinely love what they do and are dedicated to providing the best possible care to their patients. Their kindness and professionalism brought comfort to our family during a very stressful and frightening time. Thank you from the bottom of my heart for treating my mother with such dignity, compassion, and respect. I wish each of you continued success and growth in your careers. You are truly an asset to Kaiser, and I hope your dedication and hard work are recognized and appreciated. Kaiser needs more employees like these wonderful individuals. Please remember that patients do not choose to be in the hospital; they are there because they need help, care, and support. Every patient deserves to be treated with kindness, patience, dignity, and respect. Thank you again for making a difficult experience a little easier for our family. Your compassion makes a difference, and we are truly grateful for everything you do!

TLDR Version: ---------------------…read more1) If vomiting blood, expect to wait 4 hours (or potentially longer, with absolutely zero transparency if you are being perpetually pushed back in the triage line ad infinitum) before seeing a doctor at the Emergency Room @ Kaiser Baldwin Park. 2) If the possibility of such wait time is unacceptable, consider a different hospital, or (if they are open or you can wait for them to open) go to the excellent Urgent Care at Kaiser-Pasadena instead. 3) The aforementioned wait time for these symptoms may be well within industry expectations/standards at ERs, and I could very well be the naive and unreasonable one here. I dunno. I don't go to the ER much. Long Form Version: ------------------------------- I will preface with the following: 1) I do have limited experiences with emergency rooms. I have been to maybe 2 others at most (1 Kaiser at a different location, 1 non-Kaiser), and in both cases, I was seen by a doctor VERY quickly. Additionally, my urgent care visits to Kaiser-Pasadena have always been excellent, with typically VERY short waits. These prior experiences may have unduly colored my expectations of my visit to the ER at KP-BP. 2) I understand that the job of doctors and nurses is difficult. This review is not an indictment against those staff. The nurse I dealt with was pretty professional, all things considered. I can't say she was rude. She was definitely very patient with other visitors that I saw her interacting with. 3) I also understand that like many other organizations, this place can be understaffed at times, particularly in the late of night, and/or during times of staff calling sick, holidays, etc. 4) I understand the concept of medical privacy, expectation management, and how they may conflict with (or be balanced against) desire for reasonable levels of transparency. 5) I've actually been to KP-BP during the daytime for a non-ER purpose, and had a positive experience. Now, all that said ... There *really* needs to be more transparency in the ETA\triage disclosure process in the ER here. (For whatever good it may or may not do), I am directing my complaint at the management staff responsible who apparently implemented the policy/command that nurses are not allowed to disclose even the roughest of estimates of remaining wait time, and/or at least a triage classification so that we can make a reasonable inference as to how long we have to wait. If you think my injury or illness is frivolous or inconsequential relative to the other patients in line, fair enough, but please at least tell it to my face. Yes, I saw the signage posted that clearly states that patients are not necessarily seen in order of arrival. I understand the concept of triage - if I'm in the ER for a frivolous injury/illness, then the person who comes in after me with a heart attack gets seen before me. I can understand that. Now all *that* said ... you know how we are told that vomiting blood is a medical emergency that warrants immediate evaluation at an emergency room? Apparently that may have been a filthy lie all along. If you are going through that, consider another ER (I've had great luck at Kaiser Sunset). You can expect to wait at least 4 hours without seeing a doctor, at which point, you may decide to give up and leave to go home and power through your condition, seeing that apparently it was not a medical emergency after all like you've been told all this time. I would like to think that someone experiencing an actual "medical emergency" would have to wait that long without at least being advised of their triage rating so that they can stop and assess if perhaps an alternate location or course of action would be appropriate. Personally, had they been more honest about how my night was going to go down and suggested I go home and sleep it off, I would have done exactly that. Maybe they only had 1 doctor on duty that night. Not the fault of the doctor or nurses. If that was the case, I blame the administration for failing to ensure that adequate doctors were on duty. Perhaps budgetary issues prevented sufficient doctors from being recruited. Who knows. Now to be completely fair, I admit my disappointment in my experience here should be reconciled against something I happened to notice in another review that stated that wait times at LAC+USC could be significantly longer than what one would expect. With that in mind, perhaps I should be more lenient in my assessment of the ER of KP-BP. In any case, closing out my thoughts ... I suppose maybe not much can be done about the wait time. Fair enough. But is it really too much to ask that ER visitors be informed of a rough ETA and\or triage rating (with the obvious disclosed caveat of that the ETA could be extended based on any future incoming patients), so that they can stop and reassess their options moving forward (vs. being *completely* left in the dark and hoping that they won't be perpetually pushed back in line?)

Honestly, a blessing…read more This place was the only place open on Black Friday that wasn't going to charge me over $100 just for a consultation Anahi was so sweet and accommodating The Dr too was very accommodating and quick with the visit This place was only $40 for the walk in, definitely recommend coming here if you don't have insurance

Unbelievable ! I walked in 15mins shortly after they open, however we were in the car for a while…read morebefore getting off. A patient informed me that the receptionist had stepped out so just to sign in. Well the receptionist was pulled up to the parking lot at 9:40am. When I got here shortly after 9am that car wasnt here. I'm still in shock how an office leaves a patient in charge. No patient we taken in till 9:45am! They didn't start callinanyone till nearly an hour after opening.