It's been my second time here, and the nurses are very friendly. This doctor as well. I came early…read morewithout an appointment and they made room for me which was very nice. But it is much faster with appointment, definetly recommend.

The receptionists are young and nice which is rare, usually younger receptionists are rude but I'm…read moreglad I found this location! Doctor Humberto is my favorite and I'm glad I've made him my PCP!

Total Care El Monte staff was kind, helpful and knowledgeable. Thanks for helping my daughter with…read moreher allergic reaction.

Staff/front desk- very kind, helpful and efficient Doctor-…read moreknowledgeable and helpful Office- small and clean Parking- plenty of parking Urgent care- excellent Primary care- excellent Thank you to their team's hard work and kindness!

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

My appt was at 3:45 and got token in the back in less then 15 minutes the nurse was wonderful but…read morethe doctor Helen was absolutely amazing. She not only listened to my problems but she also had great advice and didn't make me feel uncomfortable at all which is a problem I've had with previous doctors. I don't know why there is so many negative reviews but my first visit was amazing. Ty guys so much.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

post-teledoc, needed to follow up on my persistent nasal congestion and ear ache that was…read morestarting. booking appointment online was easy. I saw someone complained about having to enter their SSN to book an appointment online, I entered a mock number and was fine. I knew they had to verify info when i check in anyways. waiting time at the appointment was just a few mins. Staff was overall friendly. I had a really hard time communicating with the assistant when I'm in the room, pre-doctor. She had a mask on, and she spoke softly, and stood behind me to do the intake. I turned around slightly to hear her better but it wasn't much better. We did a lot of back and forth with the same questions she asked me, mostly her having to ask the questions again. It was a quick check, I had an ear infection and nasal infection. yay to 2026 The whole appointment was about 20 mins maybe. I got the right meds and gor better within 3 days as the doc projected. Will use them again if i'll need urgent care again.

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

Dr. Truong and the entire office staff, including the other doctors, are outstanding. My…read moreexperiences there have always been positive. Dr. Truong possesses a wealth of knowledge and genuinely cares about our health, offering exceptional care and advice. The staff is also courteous and excellent, promptly returning calls, following up when necessary, and swiftly sending refill prescriptions. The overall customer service is exceptional. Both my wife and I consider Dr. Truong our primary care physician.

I'm writing to share some honest feedback regarding my recent experiences at your location…read more When I arrived, I was warmly greeted by the female security staff member at the front. Slim latina. Dark black hair. She went above and beyond to assist me, including communicating to the front desk that I had already visited three or four times trying to resolve the same issue with my medication not being sent out. She also helped translate politely, which I really appreciated. At one point, I even apologized to her because she was the only one who actually knew how to speak to me with respect and understanding. While she was doing her best to help, I saw her go to the back to get the manager, Maritza was her name. I saw her badge. What happened next was shocking and disappointing. Even in front of couple patients, Maritza tried to shut down security guard in a rude and unprofessional manner, telling her not to "get involved with patients." "Not her job"when it is! she's serving public service! I was standing right there and could clearly hear it and frankly, it was hard to believe someone speaking that way is in any kind of leadership role. According to her badge, she's a Director Assistant Supervisor but based on how she treats people, I can only imagine what goes on behind closed doors. She should seriously learn how to speak to people whether in public or in private. If this is how she acts in front of patients, and to her "employees" it raises serious concerns about how other staff might be treated when no one is watching. And if someone in her position is behaving this way, it makes me question the overall leadership and culture at this facility. Thankfully, another manager, called Yesenia, eventually stepped in and helped get my medication sent to the correct location. I appreciated her professionalism and follow-through, but the whole situation shouldn't have taken multiple visits to resolve. (Even though I came the very next day) Something clearly isn't right with the way this location is being managed. Employees who show initiative and care like the security staff member should be supported, not silenced or talked down to. That kind of behavior creates a toxic work environment, and patients feel the effects of that too. I'd also strongly recommend hiring more Spanish-speaking staff. (Reception) Relying on a green-screen translator system is frustrating and impersonal, and it raises concerns about patient privacy when sensitive conversations are handled remotely. Having bilingual staff on-site would improve communication and show real respect for the needs of your patients. Thank you for taking the time to read this. I truly hope these issues are addressed for the well-being of both your staff and the patients you serve. I will be asking for a patient transfer else where and report it to higher up then just a YELP review. This is really unprofessional I hope people realize not to take their job title over their head. How about respect and being humble? There should be a transfer within employees if they are treating other employees wrongfully. If I can give this place a -10 I would.

I visited the Debra department twice now and Dr Lucio ( sorry if I misspelled ) and assistants have…read morebeen very professional friendly and delivered excellent care to me . Most of all the front office young lady is soooo helpful I wish I would have remembered her name . (Sorry) She cares , she's confident and she is the reason I continue to come here for my dental needs .

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been a patient under Dr. Ngo since he took over the clinic after Dr. Nguyen's retirement. Thus…read morefar, he's the best doctor I've visited as a patient. Not only does he offer comprehensive and effective treatment plans, he is also compassionate and down-to-earth. During every consultation I've had with Dr. Ngo, he has been consistently patient and really listens to my concerns. Also, the team have always been helpful and quick with resolving any questions I've brought to their attention. The wait here is also reasonable. Thank you for always providing quality, personalized-care. I always brag to my friends and acquaintances about how he's actually the best PCP.