The receptionists are young and nice which is rare, usually younger receptionists are rude but I'm…read moreglad I found this location! Doctor Humberto is my favorite and I'm glad I've made him my PCP!

It's been my second time here, and the nurses are very friendly. This doctor as well. I came early…read morewithout an appointment and they made room for me which was very nice. But it is much faster with appointment, definetly recommend.

I had a Telehealth Appointment with the El Monte Team a few days ago and had a positive and…read morethoroughly satisfying experience thanks to the highly professional and sincerely caring culture of the Staff Members! The Receptionist who checked me in was very sweet and cheerfully caring, and communicated with a clear and organized finesse that made the whole experience feel pleasantly comfortable. Dr. Hu was very nice and mindfully present in explaining to me the lab reports he was preparing for my upcoming blood work tests for my annual physical, and listened politely with considerate compassion when I asked him for assistance in drafting a note to help me get a temporary leave of absence for work to focus on recovering my mental and physical health after years of brutal burnout. The Totalcare Team helped me organize my paperwork neatly and sent them over to me through email quickly just as they promised! I was so impressed by the enthusiastically positive and caring attitudes and terrific Communication etiquette, keep up the good work!

Overall, I would recommend this place if you have straightforward insurance however, the billing…read morecan get kind of messy when you have a high deductible insurance and not everything is covered. Pros: the hours, weekend availability and free parking. Great staff always answers calls very responsive. Only seen the PA, and all were great. Cons: never seen a doctor. Billing is not consistent and incorrect.

Good doctor, there are nice people work there they take care all my health issues and they are very…read moreresponsible, reliable

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

What a dream appointment! I wasn't feeling well with my congestion, and coughing. Dr. Kaur is so…read morekind! She spend the time with me, and trying to get better understanding what my symptoms are! Give me a shot, and send in my prescription. Just like that, from checking in and out 20 min. No wait! The staff was above, and beyond nice and kind. You can tell they care and loved their job helping people. I appreciate all of them making me smile and brighter my day!

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

I am writing a yelp review regarding an incident I personally witnessed at the workplace…read more I don't know why it keeps erasing my comment in regards to this? I keep posting it since this happened! I hope someone reads. A patient had previously left a Yelp complaint. I had to see for myself and yes it's here. After the complaint was identified, a supervisor named Maritza confronted the patient in front of other patients and staff members rather than addressing the matter privately and professionally. During the interaction, the supervisor spoke to the patient in Spanish, saying words to the effect of: "mi trabajo esta en liña por usted porfavor boralo dame su telfono" while other things were said too. In reference to the complaint that had been made. This public confrontation created an uncomfortable and unprofessional environment for everyone present. I also observed that the patient's phone was handed during the situation, because she wanted his phone!! But the guy was unsure what to do and did admit he did make that review by the help of someone. which raised concerns regarding appropriate boundaries, privacy, and professional conduct in handling patient-related issues. The patient did say he did do it and got help from someone to do it because his medication was send to another location.  Overall, the interaction appeared escalated and not consistent with professional standards for addressing patient complaints. The situation made both patients and staff uncomfortable due to the public nature of the confrontation and the tone used. I am reporting this as a witness to ensure the matter was reviewed appropriately by compliance or management and to help maintain a professional and respectful environment. also want to add that I am someone who regularly brings family members, including my grandchildren, to this location and I value the services provided. However, witnessing this type of interaction in a workplace setting was concerning, as it appeared to affect the comfort of other staff members as well. The way the situation was handled created an uncomfortable atmosphere, and I believe it should be reviewed to ensure proper professional standards are maintained moving forward. Whoever reads this please send email here so I can email u the rest of problem. Thank you.

I have been a patient here for over 7 yrs and had a good experience with my health care, my doctor…read moreis patient and listens to my concerns. They do lab their now and they are very gentle and fast. I overall am very happy with Atamed.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.