This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

My appt was at 3:45 and got token in the back in less then 15 minutes the nurse was wonderful but…read morethe doctor Helen was absolutely amazing. She not only listened to my problems but she also had great advice and didn't make me feel uncomfortable at all which is a problem I've had with previous doctors. I don't know why there is so many negative reviews but my first visit was amazing. Ty guys so much.

Total Care El Monte staff was kind, helpful and knowledgeable. Thanks for helping my daughter with…read moreher allergic reaction.

Staff/front desk- very kind, helpful and efficient Doctor-…read moreknowledgeable and helpful Office- small and clean Parking- plenty of parking Urgent care- excellent Primary care- excellent Thank you to their team's hard work and kindness!

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been a patient under Dr. Ngo since he took over the clinic after Dr. Nguyen's retirement. Thus…read morefar, he's the best doctor I've visited as a patient. Not only does he offer comprehensive and effective treatment plans, he is also compassionate and down-to-earth. During every consultation I've had with Dr. Ngo, he has been consistently patient and really listens to my concerns. Also, the team have always been helpful and quick with resolving any questions I've brought to their attention. The wait here is also reasonable. Thank you for always providing quality, personalized-care. I always brag to my friends and acquaintances about how he's actually the best PCP.

A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

I don't think this place really needs patients. If you are in good health and rarely need to see a…read moredoctor then this is a place for you. However, if you have any concerns, it's a very hit or miss place because the receptionist either will help you or won't. They will make up excuses on checking on test results. I was just told it usually takes 2 weeks to get your lab results. Also they will never take initiative to give patients a call. You have to be the one to call and ask them for it. I called for my test results on Tuesday and was told they will let the doctor know then they will call me back with the results. I did not get the results and I called today. The receptionist started to question me about when I did my testing and when I called. Then was told she will check with the doctor. Is this normal practice for a patient to wait 2 weeks to get their results? Edit: Another receptionist got back to me around 5 and was able to give me the test results.

post-teledoc, needed to follow up on my persistent nasal congestion and ear ache that was…read morestarting. booking appointment online was easy. I saw someone complained about having to enter their SSN to book an appointment online, I entered a mock number and was fine. I knew they had to verify info when i check in anyways. waiting time at the appointment was just a few mins. Staff was overall friendly. I had a really hard time communicating with the assistant when I'm in the room, pre-doctor. She had a mask on, and she spoke softly, and stood behind me to do the intake. I turned around slightly to hear her better but it wasn't much better. We did a lot of back and forth with the same questions she asked me, mostly her having to ask the questions again. It was a quick check, I had an ear infection and nasal infection. yay to 2026 The whole appointment was about 20 mins maybe. I got the right meds and gor better within 3 days as the doc projected. Will use them again if i'll need urgent care again.

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

Dr. Truong and the entire office staff, including the other doctors, are outstanding. My…read moreexperiences there have always been positive. Dr. Truong possesses a wealth of knowledge and genuinely cares about our health, offering exceptional care and advice. The staff is also courteous and excellent, promptly returning calls, following up when necessary, and swiftly sending refill prescriptions. The overall customer service is exceptional. Both my wife and I consider Dr. Truong our primary care physician.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I have been being treated by Dr. Peng for years. I can't believe he doesn't have better reviews so…read moreI decided to write one. I have seen him for injections for both my knees. I only trust him as it's as painless as possible with ultrasound guided technology. He is very kind and listens to you and does his best to help you. I would recommend him to anyone needing pain management. I have major issues with my knees and he keeps me going!!!!

I am writing a yelp review regarding an incident I personally witnessed at the workplace…read more I don't know why it keeps erasing my comment in regards to this? I keep posting it since this happened! I hope someone reads. A patient had previously left a Yelp complaint. I had to see for myself and yes it's here. After the complaint was identified, a supervisor named Maritza confronted the patient in front of other patients and staff members rather than addressing the matter privately and professionally. During the interaction, the supervisor spoke to the patient in Spanish, saying words to the effect of: "mi trabajo esta en liña por usted porfavor boralo dame su telfono" while other things were said too. In reference to the complaint that had been made. This public confrontation created an uncomfortable and unprofessional environment for everyone present. I also observed that the patient's phone was handed during the situation, because she wanted his phone!! But the guy was unsure what to do and did admit he did make that review by the help of someone. which raised concerns regarding appropriate boundaries, privacy, and professional conduct in handling patient-related issues. The patient did say he did do it and got help from someone to do it because his medication was send to another location.  Overall, the interaction appeared escalated and not consistent with professional standards for addressing patient complaints. The situation made both patients and staff uncomfortable due to the public nature of the confrontation and the tone used. I am reporting this as a witness to ensure the matter was reviewed appropriately by compliance or management and to help maintain a professional and respectful environment. also want to add that I am someone who regularly brings family members, including my grandchildren, to this location and I value the services provided. However, witnessing this type of interaction in a workplace setting was concerning, as it appeared to affect the comfort of other staff members as well. The way the situation was handled created an uncomfortable atmosphere, and I believe it should be reviewed to ensure proper professional standards are maintained moving forward. Whoever reads this please send email here so I can email u the rest of problem. Thank you.

I'm writing to share some honest feedback regarding my recent experiences at your location…read more When I arrived, I was warmly greeted by the female security staff member at the front. Slim latina. Dark black hair. She went above and beyond to assist me, including communicating to the front desk that I had already visited three or four times trying to resolve the same issue with my medication not being sent out. She also helped translate politely, which I really appreciated. At one point, I even apologized to her because she was the only one who actually knew how to speak to me with respect and understanding. While she was doing her best to help, I saw her go to the back to get the manager, Maritza was her name. I saw her badge. What happened next was shocking and disappointing. Even in front of couple patients, Maritza tried to shut down security guard in a rude and unprofessional manner, telling her not to "get involved with patients." "Not her job"when it is! she's serving public service! I was standing right there and could clearly hear it and frankly, it was hard to believe someone speaking that way is in any kind of leadership role. According to her badge, she's a Director Assistant Supervisor but based on how she treats people, I can only imagine what goes on behind closed doors. She should seriously learn how to speak to people whether in public or in private. If this is how she acts in front of patients, and to her "employees" it raises serious concerns about how other staff might be treated when no one is watching. And if someone in her position is behaving this way, it makes me question the overall leadership and culture at this facility. Thankfully, another manager, called Yesenia, eventually stepped in and helped get my medication sent to the correct location. I appreciated her professionalism and follow-through, but the whole situation shouldn't have taken multiple visits to resolve. (Even though I came the very next day) Something clearly isn't right with the way this location is being managed. Employees who show initiative and care like the security staff member should be supported, not silenced or talked down to. That kind of behavior creates a toxic work environment, and patients feel the effects of that too. I'd also strongly recommend hiring more Spanish-speaking staff. (Reception) Relying on a green-screen translator system is frustrating and impersonal, and it raises concerns about patient privacy when sensitive conversations are handled remotely. Having bilingual staff on-site would improve communication and show real respect for the needs of your patients. Thank you for taking the time to read this. I truly hope these issues are addressed for the well-being of both your staff and the patients you serve. I will be asking for a patient transfer else where and report it to higher up then just a YELP review. This is really unprofessional I hope people realize not to take their job title over their head. How about respect and being humble? There should be a transfer within employees if they are treating other employees wrongfully. If I can give this place a -10 I would.