Good doctor, there are nice people work there they take care all my health issues and they are very…read moreresponsible, reliable

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

Overall, I would recommend this place if you have straightforward insurance however, the billing…read morecan get kind of messy when you have a high deductible insurance and not everything is covered. Pros: the hours, weekend availability and free parking. Great staff always answers calls very responsive. Only seen the PA, and all were great. Cons: never seen a doctor. Billing is not consistent and incorrect.

I had a Telehealth Appointment with the El Monte Team a few days ago and had a positive and…read morethoroughly satisfying experience thanks to the highly professional and sincerely caring culture of the Staff Members! The Receptionist who checked me in was very sweet and cheerfully caring, and communicated with a clear and organized finesse that made the whole experience feel pleasantly comfortable. Dr. Hu was very nice and mindfully present in explaining to me the lab reports he was preparing for my upcoming blood work tests for my annual physical, and listened politely with considerate compassion when I asked him for assistance in drafting a note to help me get a temporary leave of absence for work to focus on recovering my mental and physical health after years of brutal burnout. The Totalcare Team helped me organize my paperwork neatly and sent them over to me through email quickly just as they promised! I was so impressed by the enthusiastically positive and caring attitudes and terrific Communication etiquette, keep up the good work!

Honestly, I'm not sure what the other reviews were about. The front staff has always been super…read morefriendly, helpful, and welcoming every time I've come in. They're easy to talk to and make the whole experience comfortable. Dr. Han has also been great, super chill, professional, and genuinely seems to care about his patients. He's been looking out for me ever since I've been coming here.

Highly recommend Dr. JoAnn and Cuc! I have been seeing them for years. Both are knowledgeable and…read moretakes the time to answer my questions. The front desk, especially Karen is easy to reach and super helpful! It is convenient to book appointments by calling the office.

I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I recently transferred to this office from Altamed Medical Group in West Covina. I feel that I am…read morebeing neglected and office appointments are becoming almost impossible (2 months wait). My first visit was a Physical Check Up and it only took 3 weeks. Dr. Rosina Chen was very pleasant to talk to and carefully listens to everything. She got me several referrals along with an order for a complete blood work. I have a feeling my health will be perfect by the end of this year.

A physical is 170 and papers signed additional $35 for a…read moreoffice visit is insane! Morelia medical in El Monte does this for $50 total...

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Dr. Peng is one of the best primary doctors I ever had. He's knowledgeable, professional, and…read moreattentive to your medical needs. Wait time is quite prompt or short, and the office staff is very helpful and friendly. The office environment is clean, modern and pleasant which is a definite bonus.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I have been a patient here for over 7 yrs and had a good experience with my health care, my doctor…read moreis patient and listens to my concerns. They do lab their now and they are very gentle and fast. I overall am very happy with Atamed.

I am writing regarding an uncomfortable experience during my dental appointment at AltaMed…read more I had several shopping bags with personal belongings and, due to physical limitations, I have difficulty walking or standing for long periods of time. When I first needed to use the restroom, it was very dirty and there was water on the floor, which almost caused me to fall. I came back out, checked in, waited in the lobby, and then waited approximately 5-10 minutes for the restroom to be cleaned again. During that time, I observed an AltaMed staff member whispering with the cleaning lady staff in a way that made me feel uncomfortable. The AltaMed staff member, (a shorter woman with dark black hair whose name I do not know), informed me the restroom was temporarily closed, even though it appeared it would reopen shortly. So I continued waiting. I also felt uncomfortable due to the stares I received from staff and expressed to security that I felt singled out. A female security guard later directed me to another restroom, which I greatly appreciated. I thank her for making me feel comfortable and acknowledged during that moment. I was also told again by the same AltaMed staff member that I could not bring my shopping bags into the restroom. When I politely asked whether there was a policy regarding bags, no clear answer was provided. I respectfully ask not to be approached regarding my personal belongings unless there is a clear policy in place. I also hope staff can show respect, and consideration toward patients, especially those with physical limitations. Overall, I did not feel welcomed during this experience. It took me several days to process everything because I was unsure how to properly address the situation, but I ultimately decided to submit this complaint. I apologize if I caused any disturbance, as that was never my intention.