I cannot say enough wonderful things about Michele Caban at Kaiser Permanente Baldwin Park…read more My daughter recently suffered a dislocated patella and needed an MRI as soon as possible. As any parent can imagine, it was a stressful and urgent situation. Michele truly went above and beyond to help us during that time. She took it upon herself to search for the earliest available appointment and worked hard to find the closest and most convenient option for us. She didn't just do her job, she showed genuine care, urgency, and compassion. What stood out the most was how kind, patient, and reassuring she was throughout the entire process. Michele has such a warm and positive demeanor, it immediately put us at ease during a very difficult moment. It's rare to come across someone who combines efficiency with such a high level of empathy. Kaiser is incredibly lucky to have Michele on their team. She is the kind of person who makes a lasting impression and truly represents what exceptional patient care should look like. I sincerely hope her dedication and kindness are recognized, she absolutely deserves it. Thank you Michele for making a stressful situation so much easier for our family. We are so grateful for you !

Worst Kaiser ever. Go to Kaiser Sunset. First my mom was transferred to the ER room at this…read morelactation. Found out they left her in a gurney and not even a hospital bed for 24 hours. I asked the nurse why they had her in the ER for over 24 hours? supposedly it was bc she had to see a specialist. I told the nurse I needed to see a patient advocate immediately or I'm calling an ombudsman. Guess what?!?!?? The specialist was in my mom's room in 10 mins and she got a bed within the hour. As my mom's time in the hospital increased she unfortunately had to be intubated and was taken to the ICU. The ICU had the worst nurses!!!! The second shift was the worst. If I wasn't in the hospital the nurses were not cleaning her or moving her. Literally, everyone I arrived my mom was dirty. I had to request for them to clean her. I once was there and the nurse was letting her personal phone ring numerous times and her ringtone was ridiculously loud. My mom was intubated and would be awaken my the nurses ringtone and become uncomfortable. I asked the nurses if they could please lower her ringtone. The other nurses are like well it's not our phone. I asked if they could just press the button on the phone to quiet the ringer. When I went in my mother's room the nurse rudely closed my mom's hospital room door. Yes, my mom could close her room but all the other patients' doors were open and could hear the noise. However, it was late and I was the only visitor on the ICU, so the other patients had no one to advocate for them. Another issue was it took a nurse like 20 minutes to take blood from her. Then she realized she left my mom's IV on and had to retake blood from her. So, it took her another 20 minutes. Then, she had to get more blood she got blood from my mom's other arm. That took so long that her second sample of blood coagulated, so she had to redo her blood draw! Get this!!!! My mom extubated herself!!!! First of all my mom arms were supposed be restrained to keep her from doing this. So, the nurses in the ICU didn't realize didn't restrain her. So, if you hate your love one send them to this Kaiser to be tortured.

I have been coming to East Valley Clinic with my mom for a long time. Unfortunately, yesterday we…read morewitnessed something very concerning. This happend on april 7 , 2026. While we were waiting in line to check in, a man who was also waiting appeared to be in a lot of pain and clearly not feeling well. He approached the front desk to ask one of the receptionists for help. He told her that he was not feeling well and that he could not stand for a long time. The receptionist he spoke to -- the one standing next to the lady with all the Hello Kitty decorations -- told him that she could not help him because she was finishing with another patient and asked him to go back to the line and wait for his turn. The man repeated that he really needed help because he could not tolerate the pain anymore. However, she sent him back to the line again. She did not try to look for help, did not offer him a wheelchair, did not offer him a chair, and did not attempt to assist him in any way. We later saw the man leave the clinic, and shortly after that the firefighters and an ambulance arrived. Several people around us had witnessed what happened. Some of us even went outside to see if we could help, but unfortunately by then the man had already been taken away. This was clearly a failure in communication and patient care. The staff member did not offer assistance, did not seek help, and did not even offer the man a place to sit. It was very disappointing to witness. I do not know this employee personally and had never seen her at this clinic before, but the situation was handled very poorly.

The place atmosphere is calm, clean, and tidy. excellent care from the minute i checked in, i felt…read morecomfortable. i would like also to mention that i had a positive interaction with their doctors and staff, You can tell they truly care about patients, not just as cases but as people. Dr Meyers and Dr Vo thank you, This was the best experience I have had with a medical provider.

This hospital was a nightmare. My husband checked in to have tests done for DVT. They did an…read moreX-ray of his chest because he was also having difficulty breathing. He had a slight case of pneumonia and they started him on IV antibiotics. The woman who came in to draw blood was well into her senior years with a pronounced tremor. The result was that she couldn't hit a vein and stabbed around in his arm for several minutes. Supposedly, they called in a cardiologist because they were concerned about his heart rate. The cardiologist NEVER actually saw my husband. On Saturday, our primary care doctor, who had visited my husband each day, said he could go home. 3 hours later, the nurses were still busy bickering back and forth about who would actually work that day. We had asked several times how his discharge was going, but they waited 3 hours to tell us that this imaginary cardiologist had to come by and sign off on his discharge too. We then told them that cardiologist was NEVER hired as my husband's cardiologist, that my husband already has a cardiologist, and that this new one lied about actually seeing the patient. I actually had to threaten to call the police to have my husband released. Then the nurse shredded my husband's arm while removing the IV. In the pictures, it's the one that looks like raw hamburger. The other picture is his other arm where the earlier nurse bruised it so badly stabbing for a vein. For 2 entire days, another patient down the hall was screaming in pain. In my opinion, this hospital is a scam to rake in Medicare money. I wouldn't trust them to put a bandaid on a paper cut. Follow-up: The doctor left orders for them to call in a prescription for an antibiotic to our pharmacy. They said they had done it. They lied. We called the pharmacy the next day and they hadn't received anything. We called the hospital and they said "Call your doctor." We've been getting run in circles by them for another hour the day after he was discharged. If you value your life and wellness. Stay away from this place!

Had shoulder surgery there. Staff was great, very attentive…read more Would definitely go back if I need more surgery.

ER visit is really good here. Everyone is nice and on top of their tasks. So many people came into…read morethe room, one after another, to take care of my mom. I took my mom to other ER in the area before but so far this one offers the best care. Visiting hours is at 8am to 9pm only so don't pack an overnight bag.

I came here about a month ago for an open myomectomy (currently 3 weeks post-op!) after my…read moregynecologist recommended Garfield Medical Center for the procedure. The pre-op process was super smooth -- I got a call a couple of days before my surgery to come in, fill out paperwork, and go over all my pre-surgery instructions. Everyone I interacted with was kind, patient, and made sure I understood everything I needed to know. On the day of surgery, the nurses were amazing! They helped me get ready, checked in often, and made sure I was comfortable while waiting. One even asked if I was cold and offered to warm up my bed -- they hooked up this little tube that blew warm air into my blankets, and it was honestly the coziest thing ever. It really helped calm my nerves. They also let my fiancé stay with me until it was time for surgery, and he had a seat right next to my bed. Later, they showed him where to wait while I was in the OR, which I appreciated. When it was time for surgery, I was wheeled into the OR (which was a bit intimidating -- so bright and white!) but the team moved quickly, and the next thing I knew, I was waking up in recovery. The nurses there were very attentive -- I was in quite a bit of pain and super thirsty, and they immediately helped with pain management and brought me ice chips and water. They even brought my fiancé in to be with me while I waited for my room. After about 40 minutes, I got my own private room, which was great since I needed frequent checks and help moving around. The room itself was clean, though the hospital overall does look a little dated -- some of the furniture had visible wear and tear, but cleanliness wasn't an issue. The only downside was that my room didn't have hand soap or paper towels for almost 5 hours, so I had to use the wet wipes I brought from home. Overall, my stay was comfortable, the staff was caring, and the process was well-organized. I'm healing well and feeling so much better -- really grateful to the team here for taking good care of me.

This place is amazing!! I tore my ACL in February and Gigi and all of the staff have been the best…read moreand most supportive in my post surgery recovery. They make coming to PT fun and Gigi is so sweet and knowledgeable. (Extra points because they will even play my favorite music to help me get through the sessions!) I feel very grateful to be in such great hands! Highly recommend (:

From the owner: As the premier provider of outpatient rehabilitation, we offer: Physical therapy, Occupational…read moretherapy, Speech therapy, Cardiac therapy, Pulmonary therapy, Rehabilitation therapy Our team of licensed professionals are trained in a full range of therapy services and use state-of-the-art equipment and facilities to ensure that each patient receives personal, individualized therapy.

My first visit to this facility and I was very impressed. I took my wife in for an eye procedure…read more The check-in process went quickly. The waiting time for the doctor was less than 10 minutes, and once she was taken into the exam room and then into the laser room, everything was completed in about 15 minutes. Clean, well-furnished lobbies, waiting areas, and offices. They have a café called "refresh" and a small pharmacy in the lobby. Great views of the lake and mountains to the north. Parking garage is convenient to the lobby of the main facility. It is a very nice facility, and I would recommend it if you needed their services.

Ophthalmology dept Dr. Linda Parwar. 10/10! Parking:…read moreAbundance Time: 1 hr. I highly recommend Dr. Parwar! Patient, sweet, kind, knowledgeable!, thorough , empathetic, takes her time with you, she knows her PT's and their medical history, overall Dr. Parwar is an Excellent physician and her nurse is a sweetheart too. I have three medical diagnosis regarding my eyes. I wouldn't trade Dr. Parwar for anything.! Dr. Parwar is that wonderful.! I adore Ernie as well. I could not be in better hands, and I cannot " Thank Dr. Parwar enough!" Dr. Parwar is highly respected. Dr. Parwar, " Thank you!" I am in excellent hands."

We have been waiting in parking lot as directed. They told us 20-30 min wait. Here we are 1hr 45…read moremin later. Still waiting for my daughter to checked. What kind of urgent care is this???? Worse place ever! Poor communication, staff walks by and act as if they don't see you so you won't ask them. Was calling out to a nurse and she just kept walking on . Please don't come here!! In an update 07/30/2021, i would like to say that Altamed reached out to us and gave us all the necessary steps to report the issue or to speak to a supervisor or Altamed representative. They are the first to ever respond to a review. That definitely shows they are working on their patient service issues. Urgent issues need urgent service and waiting to hours in your vehicle with your daughter in pain to be seen is not urgent care service. I hope they resolve these issues for the sake of future patients. Thank you for reaching out to us. Updated star review as well .

I've had a really positive experience with the physicians in this network - they are attentive,…read moretake their time, and genuinely listen. I've always felt well cared for during my appointments, which is something I really value. However, the communication system makes accessing that care much more difficult than it should be. Everything goes through a centralized call center, and it's extremely hard to get in direct contact with the clinic. If there's an issue, especially something time-sensitive like a prescription, it often turns into a frustrating process of leaving messages and waiting, sometimes up to a week, for a response. Also, the appointments are always up to three months out unless you're scheduling a follow up when in office, which is extremely frustrating. Because of this, I've found myself having to drive to the clinic in person (one time I drove back three times a day) just to resolve things that should be handled quickly over the phone. The quality of care from the providers is excellent, but the system around them creates unnecessary barriers. If the network could improve direct communication with individual clinics, the overall patient experience would be significantly better. I'm definitely calling my insurance to see if I can get into a better network.

The quality of food, The Service,…read moreAlways friendly, The Price's And they Love us Veteran's I feel at home..

World class cancer center. So many services for patients families. It is super impressive in all…read moreregards.

Got to say, providers & receptionist are more knowledgeable & on top of things than when I had…read moreHealthnet. However, this place claims walk-ins are welcome but will close long before said closing time. This was why I'd rather have an appt. I had to drive back 3x from Monterey Park just for a simple TB test & found their gates locked. The receptionist said they've a 2-hr lunch break & stop having providers & walk-ins at 3:30pm. Must be nice! I came around 2:30pm & they were still closed. The most weird hours I've ever experienced & am slowly developing trust issues with doctor's office & might as well test positive for everything if I can even get a test. I'd have let it slide if I didn't need it for work. Since I switched from Healthnet to LA Care, Dr. Terry Lee has been my primary doc. When they switched from the Francisquito location to Ramona, they failed to notify me when I set the appt & didn't offer an apology. In these cases, it's better to pay the big bucks & get your tests done than dealing with these experiences. Doctors offices are supposed to be open at reasonable hours & something you can count on. It's a nah for me, fam.

very poorly run office between the 3 locations…read more I went and saw the doc in oct. Was given a prescription to maintain my existing medication and was not told its a a one time refill and that I would need to setup an additional appointment to get a full 1 year prescription. I feel that this was a blatant attempt to run up fees. I would have gone to a different provider and had all the appointments setup at once instead of string along care.