I went to urgent care in BP kaiser First I expected to be…read morethere a heck of a long time , much to my surprise I was not. That's always a plus My nurse was super sweet And my urgent care physician was over the top in her care. Her personality is amazing She made me feel relaxed and at ease, And she was making me laugh the whole time , believe it or not I was kinda sad I had to leave, that's how strong my connection was to her And thank you Tina Elizabeth Lawson (MD) Baldwin Park medical center Urgent Care Rebecca Casarez

I had a BLEEDING head injury. I checked myself in at around 9pm and then the wait. Check vital= 2…read morehr wait. Need a CT scan= 2 hr wait. I sat in the waiting room trying not to fall asleep for 5 total hours. I couldn't wait anymore as I was BLEEDING STILL. Mind you the entire time I was there they were REPETITIVELY calling out the names of people THAT HAD ALREADY LEFT. But when I asked about myself, they told me "level of priority" which basically means if you don't have the money for an ambulance, laugh out loud! Ended up going to Queen of the Valley Hospital and guess what? They had me in a room with doctors within 10 minutes. Told me they'll run a CT scan on me if the one from Kaiser hasn't processed yet and even told me how long I was expected to wait for results. It wasn't surprising AT ALL when I saw other patients from Kaiser getting treated at Queen of the Valley. The staff at Kaiser in BP do not care. Playing games with people's time and lives.

The patient care from the Quest employees are horrible. They offer no customer service what so…read moreever, their unprofessional, their unethical. They're talking, on the phone or pretending doing something. The wait is ridiculous they do not respect appointment times. This quest employees make East Vally Community Health Center look bad

I went into the West Covina clinic to ask about medical services for my mom as I'm trying to find a…read moredoctor closer to home, and while I was waiting in line I noticed a receptionist on window #3 being very rude to people not taking time to really help them just in a rude manner "do you have an appointment in a tone of voice that sounded annoyed ". When it was my turn she just said do I have an appointment I said no she didn't even let me finish my sentence before sending me to line by the door. While I understand I may have been on the wrong line there is a way to address people especially being I had never been here before, then she sat there while other receptionists were calling people over and she ignored the line she sent me to, and didn't help anyone, I was able to get the assistance I needed from another receptionist on window #6 but that attitude is uncalled for. Her customer service was horrible She needs to be more caring as this is a medical facility and we are here seeking medical help not to be treated poorly. I'm not one to make complaints but that customer service is uncalled for.

This hospital was a nightmare. My husband checked in to have tests done for DVT. They did an…read moreX-ray of his chest because he was also having difficulty breathing. He had a slight case of pneumonia and they started him on IV antibiotics. The woman who came in to draw blood was well into her senior years with a pronounced tremor. The result was that she couldn't hit a vein and stabbed around in his arm for several minutes. Supposedly, they called in a cardiologist because they were concerned about his heart rate. The cardiologist NEVER actually saw my husband. On Saturday, our primary care doctor, who had visited my husband each day, said he could go home. 3 hours later, the nurses were still busy bickering back and forth about who would actually work that day. We had asked several times how his discharge was going, but they waited 3 hours to tell us that this imaginary cardiologist had to come by and sign off on his discharge too. We then told them that cardiologist was NEVER hired as my husband's cardiologist, that my husband already has a cardiologist, and that this new one lied about actually seeing the patient. I actually had to threaten to call the police to have my husband released. Then the nurse shredded my husband's arm while removing the IV. In the pictures, it's the one that looks like raw hamburger. The other picture is his other arm where the earlier nurse bruised it so badly stabbing for a vein. For 2 entire days, another patient down the hall was screaming in pain. In my opinion, this hospital is a scam to rake in Medicare money. I wouldn't trust them to put a bandaid on a paper cut. Follow-up: The doctor left orders for them to call in a prescription for an antibiotic to our pharmacy. They said they had done it. They lied. We called the pharmacy the next day and they hadn't received anything. We called the hospital and they said "Call your doctor." We've been getting run in circles by them for another hour the day after he was discharged. If you value your life and wellness. Stay away from this place!

Had shoulder surgery there. Staff was great, very attentive…read more Would definitely go back if I need more surgery.

I want to recognize Joshua, one of the security officers at Garfield Hospital, for his exceptional…read morekindness and compassion. My mom and I were having a very difficult day, and from the moment Joshua greeted us, he made us feel safe, welcomed, and cared for. He kindly guided us to the front of the ER, and when it was time to leave, he personally helped my mom in her wheelchair all the way to our car. It wasn't just what he did...it was the genuine care and compassion he showed while doing it. His kindness, patience, and willingness to help lifted a heaviness I was carrying that day and reminded me how much simple acts of compassion can mean. Joshua went above and beyond his role, and his professionalism and empathy made a lasting impression on us. Garfield Hospital is fortunate to have someone like him representing the hospital. Thank you, Joshua, for treating us with such kindness and respect.

Definitely disappointed by the lack of doctors on hand and how they have to call other doctors to…read moreverify everything. Only to get to waist time going to be sent home and have them say go to your primary doctor. Been there 3 times for all different types of conditions and they definitely lack knowledge and experience. This is more of an urgent care type of place. Also the bathrooms were nasty and discharging you is key yet charge you for your visits full cost on that insurance policy. Granted some nurses are so friendly but what can that resolve medically really? Please don't waist your time here unless it a common cold type of thing. Best of luck to those who do get treated. Everything is handled by call. Also took my blood without reading my results and my urine sample. Discharge papers wore never given to me without any further update. Lawsuit if you as me...

This place is amazing!! I tore my ACL in February and Gigi and all of the staff have been the best…read moreand most supportive in my post surgery recovery. They make coming to PT fun and Gigi is so sweet and knowledgeable. (Extra points because they will even play my favorite music to help me get through the sessions!) I feel very grateful to be in such great hands! Highly recommend (:

From the owner: As the premier provider of outpatient rehabilitation, we offer: Physical therapy, Occupational…read moretherapy, Speech therapy, Cardiac therapy, Pulmonary therapy, Rehabilitation therapy Our team of licensed professionals are trained in a full range of therapy services and use state-of-the-art equipment and facilities to ensure that each patient receives personal, individualized therapy.

Wednesday 7/8/2026…read moreDepartment: Gastrointestinal Dr. Lin. 10/10 I have been going to Dr. Lin for sometime. This was our first time meeting in person. Top notch Dr. and staff. If you are looking for an empathetic, caring, patient Gastro Dr. Than Dr. Lin is the doctor for you. He will spend as much time as needed with you. I thank Dr. Lin for taking excellent care of me. Thank you Dr. Lin & Registered Nurse Kim.

My first visit to this facility and I was very impressed. I took my wife in for an eye procedure…read more The check-in process went quickly. The waiting time for the doctor was less than 10 minutes, and once she was taken into the exam room and then into the laser room, everything was completed in about 15 minutes. Clean, well-furnished lobbies, waiting areas, and offices. They have a café called "refresh" and a small pharmacy in the lobby. Great views of the lake and mountains to the north. Parking garage is convenient to the lobby of the main facility. It is a very nice facility, and I would recommend it if you needed their services.

We have been waiting in parking lot as directed. They told us 20-30 min wait. Here we are 1hr 45…read moremin later. Still waiting for my daughter to checked. What kind of urgent care is this???? Worse place ever! Poor communication, staff walks by and act as if they don't see you so you won't ask them. Was calling out to a nurse and she just kept walking on . Please don't come here!! In an update 07/30/2021, i would like to say that Altamed reached out to us and gave us all the necessary steps to report the issue or to speak to a supervisor or Altamed representative. They are the first to ever respond to a review. That definitely shows they are working on their patient service issues. Urgent issues need urgent service and waiting to hours in your vehicle with your daughter in pain to be seen is not urgent care service. I hope they resolve these issues for the sake of future patients. Thank you for reaching out to us. Updated star review as well .

I've had a really positive experience with the physicians in this network - they are attentive,…read moretake their time, and genuinely listen. I've always felt well cared for during my appointments, which is something I really value. However, the communication system makes accessing that care much more difficult than it should be. Everything goes through a centralized call center, and it's extremely hard to get in direct contact with the clinic. If there's an issue, especially something time-sensitive like a prescription, it often turns into a frustrating process of leaving messages and waiting, sometimes up to a week, for a response. Also, the appointments are always up to three months out unless you're scheduling a follow up when in office, which is extremely frustrating. Because of this, I've found myself having to drive to the clinic in person (one time I drove back three times a day) just to resolve things that should be handled quickly over the phone. The quality of care from the providers is excellent, but the system around them creates unnecessary barriers. If the network could improve direct communication with individual clinics, the overall patient experience would be significantly better. I'm definitely calling my insurance to see if I can get into a better network.

The quality of food, The Service,…read moreAlways friendly, The Price's And they Love us Veteran's I feel at home..

The best care you can get! Lab techs are friendly and the…read moredr's team is always helpful. I have been coming here for over fifteen yrs and have had the same dr and nurse team.

I want to start off first by saying I don't usually write reviews but my visit here was way better…read morethan most places. From start to finish went very smoothly, I did not have a long wait despite not having an appointment compared to others. The lady's and Np Edielyn were very helpful and answered all my questions and concerns. They even helped in scheduling my Quest laboratory appointment! I have since recommended to my friends and family!

Goodness gracious! If not for the NP & nice MD, I would've given a lower review. They take early &…read morelate lunches, the 2-hr time gap that's supposed to accommodate it is BS. They tend to cut you off, ask you to wait a min, and ask you the same question when they circle back to you after you've been waiting on the line. I'd appreciate if they can give me a call back or have an online reservation system or Telehealth person I may see instead. To make your visit smooth, I'd come with a book while you wait. It's hard to book an appt because they won't answer the phone approximately 12-15 before or after their 2-hr lunch break. It's as if they work when they feel like it, not like they've bills to pay. Might as well do your best to be nice to your patients, not like we want to call or be here either. They also close early without notice so always come w/ an appt, if you can even get one. The nurse that helped me may have a case of ADD since she'd ask me the same question repeatedly, her eyes would keep darting out the door, & she'd converse w/ the other staff while I'm answering. Like, sis, I know you're bored but let me know when you're ready lol. I'd also bring evidence of your illness if there's any physical proof, otherwise you'd experience some pushback & leave feeling stupid, unheard, hopeless, & ashamed. You come in hoping to get your health needs met but leave feel like it was a waste of time & wished you'd never gone. I tend to be lenient since I understand how hard it is to work with patients & healthcare but my experience here has gotten worse over the years & I hardly need to visit.