This is my first review that I have ever written. I usually don't write a review although the place has bad service (to the point that I can't stand it) because I understand that people are human, and they can have bad days. However, with this optometry it's not about a regular everyday service, but a healthcare professional providing a service to your eye, one of the most important organs in human body.
Anyway, I first went in to this optometry because I was having problems with my contacts and my eyes. I told Dr. Szeto that I think the contacts are the reason that makes my eyes itchy and red, and I also want to get a prescription to update my eyeglasses. But you know what she said? She said that if I don't get a contact lens exam (which was much more expensive), she will only talk about eyeglasses and my eyes, and will not talk about contact lens at all!! Didn't I just say that contacts are the cause that leads to my eyes' problem??? If she's not going to talk about contacts, how can she fix the itchiness and redness of my eye!!! So I HAVE to get contact lens exam in order for her to fix my eyes properly!!
On that same day, she put new contacts into my eyes when I said that my eyes are ichy and HAVING problems WITH CONTACTS. SHE STILL PUT THE FREAKIN' CONTACTS INTO MY EYES!!! Didn't anyone in Optometry school or in your life tell you that you shouldn't further irritate the eyes by putting in more of what already cause the irritation?
The good thing is she still prescribed me an eye drop. THANK GOD.
Oh, by the way, she said to wear that new contact everyday, and I was dumb enough to do what she said. So, I wear these new contacts the next day even though my eyes are still itchy and irritate. At the end of the day, I can't stand the itchiness and the irritation anymore, so I made an appointment to come back. BUT YOU KNOW WHAT SHE DID? SHE SAID THAT THE CONTACTS MIGHT BE TOO THICK AND PUT ANOTHER CONTACTS INTO MY EYES. I was like.... wtf?? It was my eyes that having problems, not the contacts, woman!!!! So, I have no choice but to wear that other contact that she just put them into my eyes because I didn't have a current eyeglasses. After I left the optometry for an hour, I lost the contacts on the left because it was so irritating I had to keep rubbing my eyes. So, I called in to let her know that I lost my contacts, and you know what she said??? THE RECEPTIONIST SAID THAT I ALREADY TRY ON A BUCH OF CONTACTS, AND I LOST A COUPLE ALREADY, SO SHE DOESN'T KNOW WHAT THE DOCTOR WILL DO NEXT!! wtf? THE DOCTOR WAS THE ONE WHO KEEP SHUFFLING ALL THE CONTACTS SHE HAS IN HER LIFE INTO MY EYES!!! AND I DID NOT LOSE A COUPLE, I LOST ONLY 1 CONTACT LEN FROM MY LEFT EYE, AND I STILL HAVE THE RIGHT ONE! I was so mad, so I told them that I will use the eye drop until my eyes get better, then go back to see them.
After 2 weeks, my eyes got better, so I called in for an appointment. This time I brought in my old contacts for her reference. BUT YOU KNOW WHAT SHE DID, she put MY OWN CONTACTS INTO MY EYES!! Another WTF. I couldn't stand how she works, or how her optometrist's brain works at all!! I PAY FOR CONTACT LENS EXAM TO GET NEW CONTACTS, NOT FOR HER TO PUT IN MY OLD CONTACTS INTO MY EYES!!! At this point, I told myself that I'm done with this optometrist already.
Another thing that I want to talk about is the eyeglasses. I got an eyeglasses prescription from her and make the glasses somewhere else, but there's something wrong with the prescription, so I ask her about it. YOU KNOW WHAT SHE SAID?? SHE SAID THAT THE PERSON WHO MAKES THE GLASSES DOESN'T HAVE ENOUGH EXPERIENCE AND DIDN'T KNOW WHERE TO PUT THE FOCAL POINT!! Again, WTF. I understand that people can make mistake, but why does she has to say something like that about another person?? She kept saying something like "if your eyeglasses were made us, we can fix it for you." Yes, right, but I don't want to walk in and out of your office every two or three weeks for an entire year just to let you fix my eyeglasses, like you have already done to my eyes and all the good stuff about our contact lens story.
I am really done with this place. Thank god my eyes are still with me. read more