I've been a client here for years, but this year, both their customer service and beside manner went down the drain. My vision has been somewhat abnormal due to a car accident and a history of vertigo. I went in this January as soon as my insurance is good for a new pair of glasses. I specifically requested for Dr. Szeto because she had been my optometrist the past 6 years. I took the time to tell her my story. On the spot, she introduced me to a special type of custom made lenses, saying they're for people like me. However, no insurance will cover for it and it'll cost several thousands of dollars. Of course I opted out. She then said I should get anti-fatigue glasses. I said I've never had such thing and I kept telling her I'm super sensitive and she kept insisting it'll be good for me. Since I have been having so many issues I said ok I'll give it a try.
When I got my glasses, they said I'll have to give it at least two weeks to get adjusted to it because the prescription is progressively lower to higher from top to bottom on the lenses. Tried for two weeks, I was so dizzy and nauseous the whole time and it never got any better even when I tried for two weeks. Called Szeto, and she kept saying I have to try longer and blamed my eyes are super sensitive. I said to her, I told you I'm super sensitive and I don't want to feel dizzy because I hated vertigo, so why did you recommend me lenses that will make me dizzy. She couldn't answer me.
Took the glasses back to have them remake it back into single vision. There was no refund for the extra cost of the anti-fatigue of course. I asked for the part-time optometrist to recheck my vision. Dr. Chea had way better bedside manner. But when I went to pick up my glasses the second time, it still felt weird. There's a girl named Jennifer who works at the front desk. She yelled out to the other lady who was helping me that I have to try longer because they're new glasses. Pretty horrible attitude. And I've been wearing glasses almost my whole life and I would know if it's not right for me. Asked to see Dr. Chea again she wasn't there and I had to go back in two weeks. When I went back she said I just need to curve it more. And when I was there, Szeto, who is the boss there, saw me and didn't even bother look up. If she couldn't do her job right she shouldn't at least show some concern but nope. All she does is trying to hot sell that thousands of dollars custom-made lenses. Asked the front lady to check if the lab that made my glasses did it right they said yes and won't give me the measurements. Lady said Szeto told her if I don't trust them I can go somewhere else to have it measured. At this point, with the horrible attitude and service, I felt that I've been totally scammed. What an unethical bunch!
I did go somewhere else to another optometrist and he carefully checked my glasses. He said who made these? I said the optometrist I've been with but won't go back to. He said the axes are waaaay off centered and too high. I brought my old glasses and he said the new ones are waaay too different than the old one. Now I had to get my glasses remade and having to pay out of pocket.
Point is, DO NOT go to Envue here. From the boss to the front girl, they all have pretty bad service and attitudes. They only care for your money and won't even do their due diligence to check on the quality of glasses even if you ask them nicely to. I would give zero star if I could. read more
