Dr. Ho was very attentive and helpful with my questions. She prescribed me the right eye drops…read morewhich alleviated my symptoms. Also, I have a difficult glasses prescription and I got a new pair of glasses which are perfect thanks to the lovely ladies at the front desk.

Ordered prescription lenses for my Rayban Metas in November 2024. The glasses aren't even ready yet…read moreand it's almost May 2025.

NEVER GOING BACK TO THIS PLACE AGAIN! My husband prescription glasses were made to see double the…read morelights. We took them back three times and were given back the same. When we asked for a refund they refused, even though they made the glasses defective. They were quick to take our $ 800. I DON'T RECOMMEND THIS PLACE!!!

It's been a while since I stopped by. Back then I went to the other location and they moved to this…read morelocation now. It's located in the plaza. Free parking and walk upstairs to the 2nd floor. It's located all the way at the end of the hallway. I believe the lady who helped me and my mom is Tracy. She works every Saturday and sits in the front next to the entrance. She is so patient and didn't push us to buy anything we didn't want or need. I can tell she's been doing this for a long time. The waiting time is about 2-3 weeks and we just picked up my moms new glasses today. She's very happy with the quality. Highly suggest Tracy if you're looking for a new pair of glasses!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

I've been coming here to Dr Susan since 2013, so over twenty years. Dr Susan is so sweet and…read moreamazing at what she does. I get what I need here for my glasses and eyecare needs. She has a great team as well. Highly recommend!!

If you want to browse through a variety of frames and want great customer service, look no further…read more Their staff here is extremely knowledgeable, professional, and courteous unlike many of the spots in San Gabriel Valley. They went above and beyond to email me a copy of my prescription when I misplaced it.

Another 5 star trip, busted my glasses today and they had the same frames ready for me and they…read morefixed it asap.

This business is easy to find on Valley Blvd, it has ample parking…read more Amy and the entire staff are good listeners and communicators. They have the knowledge and experience to run one of the best optometry's in Alhambra. I can also say that they are very friendly and kind. I recommend this business to any person that wants to feel among friends.

My partner had an appointment today and we were helped right away. They gave us time to choose…read moreframes we like and after choosing the final frame, the staff went over insurance details and prices on upgrading with us. The staff is knowledgeable and advised us the pros/cons of the end result. The process was smooth and we were done within an hour. Plenty of parking spaces. Can't wait to pick up the frame!

I really wanted to have a positive experience with this optometry practice because the optometrist…read moreis great. However, after my contact lens exam in December 2024, I'm still waiting for my prescription as of February 13th. Initially, they had me try out new contacts they were partnered with, but the wrong ones were ordered. I didn't receive the correct contacts until January. Unfortunately, those were uncomfortable, and since then, I've emailed and called multiple times to request my prescription without any response. I'm not sure if this is an issue with the front desk or the optometrist, but the lack of communication and follow-through is really disappointing and unacceptable. Additionally, I was interested in getting a glaucoma exam with them either out of pocket or with my insurance, but the receptionist never checked my insurance or followed up with me about the exam. It's frustrating that I've been left in the dark on multiple fronts.

I called this office to inquire about a contact lens fitting and was genuinely shocked by how…read moreunprofessional the staff member was. After asking about availability, he bluntly replied, "I don't have any doctor today." I then asked a very basic question: how much my insurance would cover and what my out-of-pocket cost might be. Instead of offering assistance, he immediately responded with, "I don't know. I don't know how much you're going to pay. I don't know your plan," in a tone that clearly conveyed annoyance. I had already told him what insurance I have. When I asked whether he could check my benefits, he finally said he could, but not before muttering something under his breath. The entire conversation felt like I was inconveniencing him simply by calling. It was obvious he didn't want to be bothered doing the most basic parts of his job. Patients call medical offices every day to ask about insurance coverage, costs, and appointments. These are standard questions--not unreasonable requests. What was most astonishing was the audacity. If you work in a customer-facing role at a healthcare office, the bare minimum expectation is that you treat people with courtesy and professionalism. Instead, I was met with impatience, attitude, and a complete lack of customer service. If answering routine patient questions is that irritating, then perhaps customer service is the wrong line of work. I hadn't even become a patient yet, and the interaction was enough to make me take my business elsewhere.

100% will always come back. Service was good. Even front desk was friendly (all of them). They are…read moreall young, but very polite and I was able to start a conversation with any one of them. No awkwardness! Shoutout to Tommy and Dr. Kwong. Both of them made today's experience amazing. Appointments usually always open, I don't have to wait months until my next appointment. I always wanted this one frame I saw at sunglasses hut, but too expensive to purchase without my insurance. Compared to sunglasses hut and solstice, they did not overprice their frames! It was the same price, but I got it out the door cheaper with them because of my insurance. They helped me look for a frame that wasn't on their shelf. Thank you once again for the amazing service. Keep it up!

I've been coming here for years and I would say Dr. Trisha Nguyen is great! She takes her time and…read moredoesn't rush you when you take your eye exam. She also makes sure that your prescription is correct as well if it wasn't prescribed correctly the 1st time. I only took off a star because it seems like receptionist doesn't really know what they are doing since they had a hard time look up my insurance (saying that they don't accept it when they do) or understand what my insurance covered (copay and etc. coverage). Parking is easy to find in the lot, but you can easily get parking on the street too.

My mom and I came in for our annual eye check up appointment. The office was very accommodating to…read moreallow my mom and I to have the same appointment date and time. Dr. Kenneth Cao was very nice and professional. He took the time to explain my mom's and I's eye health/condition to each of us through whatever language accommodations we needed. He took his time to throughly examine our eyes and provided his genuine opinion as an OD for what's best for our eye health. I also got contacts and the whole check up for that was very quick and easy. I felt no discomfort when testing out my new contact prescriptions. Everything was done efficiently with ease. The front receptionist did a decent job with taking care of the paper work, but when it came to the issue of referrals to an ophthalmologist, she did not do well in explaining the process nor guiding us on what the next best steps would be. Which is the only reason why I am giving a 4 star instead of a 5 star review.