I used 2 Fellas recently. The owner Matt was a good communicator however this experience was TERRIBLE. They destroyed every single piece of furniture I valued. They gave me a decent quote but did not come out to see what they were moving prior.. provided me no inventory list either. Didn't explain they're process or insurance policies... .60 cents per pound of coverage. A joke. After the move was done 2 fellas charge was double they quoted me. When communicating with the owner about a resolution he had the audacity to say the following things to me.
1. Why did you tip my team so much if you were dissatisfied with the service. My answer was "because they don't make much at all and they shared that with me, and It was 12/23/21 right before Christmas so i wanted to be generous." Matt tried to use my generosity as an option to justify the careless work his company performed "as being ok."
2. Matt stated "you had more items to move than you told me over the phone" I will say there was one glass whiteboard ($1,500.00) piece, that I might have forgotten to mention. I will also say he didn't come look at the move or send someone prior. The white board Didn't matter much because they completely shattered It. Left glass in the room they shattered It in where my 2 dogs go in and out of their dog door.
**ITEMS SO FAR IDENTIFIED TO BE DESTROYED**
82" flat screen tv $(2,400.00) lines across the screen destroyed
LG 49 inch ultra wide ($3,500.00) same thing lines across the screen destroyed.
Not to mention the 3 or 4 55,65,& 75" inch tv's I haven't plugged in yet because the chords are MIA. Not to hopeful about those.
My huge book cases (3500.00 - 4,500.00) gouged, ruined, and now look like used furniture from good will.
My automated desk sit/stand (2,000.00) gouged , destroyed. Somehow gauged heat sealed powder coating off of It.
Custom steel backyard furniture from CC COUTURE. So durable... strapped outside the moving truck.. gouged black powder coated paint off of it. This furniture set was ($15,000.00)
A foot massaging device I purchased for my fiancé.. ($250.00)chord ripped straight in half. It is the thickness of an extension chord.. how is this even possible?
They even found a way to literally destroy a STEEL shelf $(2-300.00) It is bent??? These things hold so much weight. I don't know how this could happen.
Destroyed our bed frame($1750.00) and it's finish, did not put It back together correctly, finish totally ruined now looks like goodwill furniture.
Nothing was strapped down.. just smashing around in the truck. I viewed this when the truck was opened at my new home.
I would recommend 2 fellas moving if you plan on moving your hard earned and cherished furniture to the dump.
I said to Matt if you replace the whiteboard I will let this all go. He offered. Half the value and I stated "I am being generous, beyond generous where I should be." He then offered to cover the $1,499.00 replacement cost. I told him he would have to cover the sales tax and deliver cost as well and at this point he refused. I am pursuing this company legally for multiple things from the difference in cost burden from the quote to what they actually charged as well as for every piece of furniture he destroyed.
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