Flying back to Canada on AC has been my routine for the past few years, previously, I have been flying with CX & JAL, both great airlines offering good in flight services and amenities.
On one occasion, I had to fly back to HK on a very short notice and was not able to get a ticket with CX, my agent suggested AC instead, with no other choices, and I do not want to have a stop over in Tokyo if I fly with JAL, I finally flew with AC after many years.
To my pleasant surprise, the Business Class with AC has improved enormously, especially with their Dreamliner 787, the seating arrangements are similar to CX, but I find that the seats are a bit wider and also the firmness is just right ( you can adjust the firmness to your liking with a touch of your finger on the control ).
Service on board has always been an issue back in the days when AC received a lot of negative comments, but I find that flight crews are all very friendly on all my flights so far! ( should I keep my finger crossed? ).
They make you feel at ease with their down to earth kind of service, they don't rush you or pester you, they let you relax and provide just the right level of service, this is the kind of service that only experienced staff can offer, I had been on airlines that "over service" which actually stresses you out instead!
So, if you are ever thinking of flying Air Canada, do give them a try, they may surprise you with their very own Canadian Hospitality!
OH remember to ask your attendant to make their "Signature Cocktail", then relax and sit back and enjoy! read more