Ref: Confirmation number B8131P
e-Ticket number: 0162430568119
I am writing to share my experience with seat selection for my flight from HKG to SFO (UA878) on November 23rd.
I arrived at the airport three hours before departure, hoping to secure an aisle seat. The check-in line was not busy, and I was likely among the first passengers to check in. However, the counter clerk at G7, Sunny, informed me without checking that aisle seats were only available if I upgraded my ticket for an additional $593. Despite my attempts to discuss the matter, he insisted that aisle seats were unavailable for basic economy.
Reluctantly, I paid the fee to upgrade. However, during the flight, I spoke with other passengers and discovered that one individual secured an aisle seat through self-check-in and arrived at the airport later than I did.
This inconsistency in seat allocation was frustrating and disappointing. I would appreciate an explanation regarding this matter and hope for more transparency in your seat selection process moving forward.
Thank you for your attention to this issue. I look forward to your response. read more