I've probably flown S'pore a few times in my life. This time i had a really poor experience intra-asia with China Airlines, right before boarding singapore airlines to return to sfo, which made me quite grateful for Spore airlines.
I did sfo-hkg with spore airlines this time. I remember about 20 years ago, my mom took Spore Airlines back in the day when they had open 30 day return tix. She was unaware of the 30 day return (promo tix). She ended up havign to have surgery done on both her legs due to a severe vericose condition (she chronically stands 12-15 hours daily for her job). At the time, she was unable to return within the 30 days, so i had to contact their sf office to see if i could get an extension for her. I told them i could get her medical docs and md notes, if needed. However, the office said that wasn't necessary at all and just changed her date to when she would be released from the hospital. I was so grateful and thankful for their service. It was easy peasy.
Now, 20 years later, i was pleasantly happy with their good customer svs at the hkg airport. The agent who helped me was jovial and pleasant and good natured. i had just deplaned from China Airlines and had quite a nightmarish experience from taipei airport to the flight, so i was so pleased when i transferred to singapore air at hkg to return to sfo. The very tough negative experience with China Airlines reminded me how it might be worth it sometimes to pay a little extra for a company that cares about you. read more