"A wise man can learn more from a foolish question than a fool can learn from a wise answer." - Bruce Lee HK Express is a budget airline based in Hong Kong and fully owned by Cathay Pacific a premier airlines with a top tier safety record. Operating out of Hong Kong International Airport, it offers flights to over 20 destinations across Asia. The airline only uses Airbus A320 family planes and is famous for being the first in Hong Kong to let female flight attendants wear pants. I do admit I chose HK Express because of the limited edition collaboration with South Korea's JOGUMAN. The set included a yum Pandan Waffle with adorable JOGUMAN Dinosaur Stickers packet. I also ordered the delicious Pineapple Bun with BBQ Pork and both were paid online via the HK Express website. Just know in advance that booking tickets or food/drink items are in HK Dollars only. Overall it was an easy transaction. In the end, I will not hesitate booking with HK Express just note it's a basic no-frills airlines. It's perplexing to me to see those booking budget and expecting luxury! C'mon and wake up! If you want premium book on Cathay Pacific! Since my first flight I've booked HK Express four times for my short flight Asian travels. Tokyo to Hong Kong. Hong Kong to Taipei. Taipei to Tokyo. No movies, no extras per se, but if you want a safe efficient flight from point A to point B, I have zero complaints! Crew friendly & multi-lingual. Just keep the flights to under 2 hours and I'm good! Rawr lol! Pls follow my IG travel adventures: @eric_travel_guru read more

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I think HK Express got their job done given that it's a budget airlines. We flew wit them from Hong Kong to Fukuoka. They were pretty straight about the carry on baggage policy. And do expect minimal service unless you pay extra. No foods and drinks allowed on board unless you purchase their food, which is not bad at all. Egg waffle, French toast and Hainan chicken rice on board. That just sounds boujee to me lol. We had to take a shuttle bus at the gat then took the stairs to the plane, which is not uncommon for budget airlines. Staff were friendly. Overall I was happy with this airlines. read more

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HK Express (formally known as Hong Kong Express) is Hong Kong's first and only low cost carrier. It was previously a full-service airline that last year began operations as a LCC and is quickly adding new routes around Asia. From the hub in Hong Kong, it currently flies to 13 destinations in 6 countries. For my recent trip to Hong Kong, I traveled to Penang, Malaysia on HK Express as a side trip while visiting Asia. Only HK Express and Dragonair fly this route and there is a huge price disparity between the two carriers. Depending on if a sale is going on, the price difference can be 2-3 times higher on Dragonair. To get the lowest fares, you have to book your flight on the HK Express website. I have seen another site show airfare prices for HK Express at a higher price. So stick with buying it direct for the lowest pricing. There are occasional website problems when booking, especially when there is a sale due to high web traffic. So be patient if you encounter this. Still the website could use an upgrade since this seems to be a recurring issue. Do know when you are booking that you are paying for everything. The base fare price is low, but you will need to pay extra for food and drinks on-board as well as checked baggage. The latter rises in price if you decide to pay for this when checking in rather than when paying for the flight online. There are no first class seats on-board, though there are a few seats with more legroom. You can upgrade to them anytime including paying for the upgrade while the flight is up in the sky! You also have the option to pay to select your seat if you are concerned about getting the dreaded middle seat. If not, you will learn your seat assignment at check-in. Check-in at HKIA was a breeze. Though HK Express is located in Terminal 2 so you will need to trek back to Terminal 1 to board. On the flight to and from Penang, the terminal location was in the North Satellite Concourse. I would imagine this is the same for the other flights. This is burdensome since you need to take a bus to get to this terminal. The return trip is problematic because the bus is filled to the brim with arriving passengers. The flights were fine. Both flights left a little late. The seat I had going to Penang was near the front of the cabin and was much more comfortable than the one coming back which had very little legroom. I had to squeeze my backpack into the compartment below. The flights were uneventful other than a little turbulence. There is no entertainment on-board so bring a book or sit near a salacious gossiper. The flight times and gates that HK Express use at HKIA are not the most ideal for passengers. Those are the two reasons that would have me looking at other options. My return trip flight did arrive back to HKIA at midnight though so I couldn't take a public bus back to Ma On Shan where I was staying. Taxis are the only option unless you have someone already picking you up at that time of night. I would fly on HK Express again given their airfares are so low, even after adding on extras like checked baggage and food. But they need to be careful about trade-offs as there is only so much customers are willing to take before they look at other options. read more

香港快運航空 - Check-in Counters at Terminal 2 - Aisle N. Board plane at Terminal 1. - Airlines Near Me - Hong Kong, HK

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I really want to love HK Express, especially since I book last minute trips out of HKG often and need reliable low-budget fare options. Unfortunately, HK Express is and will not be my go-to airline for its many delays and rip-off policies! Check-in luggage will cost you a premium, especially if you decide last minute to check-in at the airport. Plan ahead and purchase the checked baggage option online if you need to check-in anything. If you decide to check-in at the airport counter, they will only accept the exact amount in the currency of the country you are in! It will cost you about $80 USD for one bag depending on the weight of the bag! This is straight price gauging! Check-in for this airline at HKG is out of Terminal 2, but the flight will be out of Terminal 1. This will have you running around if you happen to be late to the airport. Be sure to allot ample time for this inconvenience. Also, no outside food or beverages are allowed in-flight. They want to sell you their own drinks and food. Nothing is offered for free. They will be pushing carts of crap for sale every chance your plane is turbulent-free. This a low-cost airline, so before you book your super deal on a flight, be 100% certain that you will NOT make any changes to the ticket to avoid the headaches. read more

香港快運航空 - Cute... - Airlines Near Me - Hong Kong, HK

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For a budget airline, I think HK Express does its job well. I flew HK Express both ways between Hong Kong and Osaka, expecting less than stellar conditions due to the reviews here. Seeing how I was boarding in the 200 gates, I also expected to be boarding at ground level instead of via a jetway...yup. While the written rule says no food or drinks allowed, you can definitely sneak them in and eat them without flight attendants noticing. It's at your own risk though, as there were cases of flight attendants confiscating food that weren't purchased on the plane. We had delays both ways. Heading to Osaka, we got delayed due to the fact 13 people with luggage never showed up...didn't know how that was possible. Returning to HK, we got delayed due to a late arrival from weather conditions. Both were honestly out of their control, so I'll let them slide. I would probably fly HK Express again if I'm heading to Osaka (or Japan in general). read more

We were visiting Korea and decided to take this plane to stop by Hong Kong for few days: 1. The flight attendant yells at passenger. - if you don't allow device on 'airplane mode' whatsoever; for camera use or listening to music - Your flight attendant needs to explain in detail and give a guidance IN POLITE and COURTEOUS WAY. 2. Not only she was rude but some of your crews also had friends moved to the very front seat in U biz section beside us and constantly going back and forth between the seat and galley and chatted throughout the flight. Their friends were served the hot drinks first before the attendant start serving anyone else. The crew even skipped us when serving drinks and snacks and we had to wait until they came back from serving all others to the end of the craft. One of our pre-ordered foods came out well after we finished eating the other. Well, at least they apologized for the delay but the food wasnt even even warm, nearly cold. I bought U first and our seats were the very front bulkhead seats. It was my first time trying this company but I have previously worked for other big airline as a management and so I'm well aware of how the airline services and regulations standards are supposed be and what the expectations should be on the crews attitude and behavior. This company certainly is not interested in hearing the voice of customers or training their employees for better. read more

Last year around September I bought from Los Angeles two round trip tickets from HKG to Kunming, Yunnan for one week in December. I paid with Citibank MasterCard. Around October, HK express emailed me that the dates and flight times have to be changed, making it impossible for us to go. So I called them to cancel my trip, expecting a full refund. They said they will review the case and get back to me in 4 to 6 weeks. Six weeks past, almost near December I heard nothing from them. So I complained to Citibank MasterCard about the refund problem. Citibank canceled my charge and gave me a full refund. I never heard from HK express at all. HK express is not a reliable airline. Next time if you are going to China, take Air China or other Chinese Airline, NOT HK Express. May be Dragon Air is more reliable. read more

Even one star is too much. DO NOT FLY WITH THIS AIRLINE EVER Horrible experience. No one should take this airline -- worst experience over. Because of the storm, my plane to Chiangmai (Jeju to HK to CM) gets diverted to Taipei. I can understand the weather condition -- but their poor (and zero) customer service is unacceptable. Desk agent refuses to find me a connection flight -- and gives me a number to call -- but they don't answer the call. When I finally get them on the phone, they say they'll call me back, but they haven't. Can't understand how this can happen -- this is something they should be sued for. They're the worst airline ever -- I don't have my luggage with me and they won't help me retrieve it -- I still don't have the ticket to Chiang mai -- Looks like I have to buy another ticket to Chiang Mai out of my pocket. DO NOT FLY WITH THIS AIRLINE EVER -- please -- DO NOT. read more

I flew from HKG to NRT (Narita Japan) round-trip last week with HK Express and was perfectly satisfied. If only "island hopping" was as easy and cheap in the U.S. Pro tip is to wait for their "mega sales" every month or so to see if you can fly for under $400HKD which is like 50 bucks U.S. Deal or no deal, the prices are still cheaper than Peach if you're going to JA. The crew and flight attendants were pleasant and accommodating even though I'm an English speaker. In the U.S. we're treated as cattle when it comes to air travel, so maybe my expectations are very low but this airline seemed excellent to me. Some reviewers are complaining about paying extra for checked bags and not being allowed to bring your own food/drink onboard etc... Guess they haven't been on Ryanair! If the trolley of goods traveling up and down the isle bother you, you're free to fly Cathay for around $5000HKD. read more

I purchased tickets for flights between Tokyo and Hong Kong for me and my family. I specifically paid extra the U-biz ticket option since they advertised "flexibility" to change your tickets. What isn't apparent is that with "flexibility" they basically mean that you have the same options as a regular economy ticket on any other airline. That is, you can change your date and time for a fee, get a PARTIAL refund (for a fee!) in the form of vouchers which need to be used within a few months of the cancellation date. So, since we needed to change our dates we made the cancellation. We got our vouchers. And that's when HELL began. The vouchers DID NOT WORK to make a new booking. We tried several times until we finally called customer service. Now, she was very friendly (Really. Really. Friendly. The only positive thing associated with this company I'm sure), but the only thing she could do was try to make the booking herself using the vouchers, on her computer. Of course she wasn't able to use them either. As far as I could figure out she did not seem to have access to any internal booking system but was just using a browser and the website, just like we had. She therefore had no way to make a booking using the vouchers if they didn't work on the website. The only thing she could do was forward our case to a "Specialist team"! She had no way of saying how long it could take for us to get a response (it took a week, and they couldn't even help us...). I asked to maybe talk to her manager and she informed me that he was unfortunately not there. To sum it up, DON'T use this airline unless you don't care if you loose your money. There is NO customer service, just a single woman in a room, with a computer and a web-browser. Fly Peach instead, they're low cost as well but a real company, reliable and with proper customer service. This has been my single worst airline experience, and I used to fly Ryan-Air on the regular!!! read more

I had a horrible experience with HKexpress. I am very comfortable with budget airlines. I don't mind paying more for checked bags, food, assigned seats. I actually appreciate the transparency in this business model. My issue was that we didn't discover until my family arrived to check in that my husbands passport is due for renewal with a little less than 6 months. At this point, the agent checking us in told us we could not use our tickets, could not get a full refund, and could not transfer the reservation to another day. The only thing we could do is to request a refund of the airport taxes we paid. This is a fraction of the money we spent on these tickets especially because we purchased baggage, food, assigned seats, and paid extra for a lap child. So to be clear we paid 2,306 HKD which is about 300 USD. I had to call them on the phone twice, and send multiple emails just to file this complaint, and now In order to request a refund for the airport fees, I must fill out a form and submit it to them. They have done absolutely nothing to win my business, or to encourage me to fly with them in the future. If you choose to fly with HKexpress, I hope everything goes smoothly, because if there is even one tiny hiccup they with take your money and deny you service. read more

I have not used the airline since I booked our tickets in November 2018. Our dad passed away and so we had to cancel the tickets. We provided a Death certificate per their request and they again asked for proof that we are the children of the deceased or the passenger is the deceased person. We also bought insurance just in case something like this happened and they did not honor what they promised. The ticket is not much! Customer service is very poor, the worse I have encountered. The people work for them have no conscience, rude and probably have no education. They lie and lie and don't keep their words. Think twice if you book with them! Please make your judgement if you read this review! " asking us to prove that we are the children of the deceased" is by far the worse requested document I had ever encountered! Google around about this airline and you will find your answer to book or not to book. read more

They are a low budget airline and you would think that you save money with them. But there are actually hidden charges and they are not as transparent as you think, so in the long run, you actually lose more money. It may look tempting with the seemingly lower prices, but I would NOT recommend this airline to anyone if you had any other option for similar prices. Their system has messed up my birth date and even travel dates of my flights. When I called immediately to change my flights, they said that because I called within 12 hour time slot, they will waive my change fee. However, if you go on manage my booking, you will receive a specific quote price, but if you call into their call center to change (as they promised they would waive the change fee which cannot be done on your own on the website), they quote you another price that is completely not transparent. Their excuse is that they cannot see the price in their system. I believe it's absolutely unfair that they quote their customers different prices and blame it on the system. My other experiences with them have been delays "due to rain", it was actually drizzling that day. My flight was delayed 3 hours because of rain. In the long run, it will save you money, headache, if you book with other airlines. You are not actually paying that much more with other airlines. read more

THE WORST AIRLINE EVER. BEWARE! Flight was originally supposed to take off at 11:45 PM. Was notified it was moved to 4:30 AM. Called the airline to see why it was moved, and got a completely useless answer. First it was a commercial reason, then it was the tarmac is getting cleaned, then it was construction on the runway. Whatever it was, they were making it up as they went. It's fine, delays are delays. I start trying to check in for my 4:30 AM flight 4 hours ahead of time. System says it's down. I try periodically on computers and mobile every 30 minutes, until I have no choice but to do physical check-in. I arrive at the airport at 3:28 AM. I know, because I am nervously checking my phone on the time. I get to the airport and THERE IS NO ONE HERE. ALL the counters are closed and there is not ONE person available to speak to or help. I arrive to the airport in the middle of the night at the airline's request and they have no one to help. I wait until HK Express' next flight opens up check in. I try to speak to the people at the counter and they first tell me I got it wrong, that the flight took off at 3:30 AM already. THEN they tell me oh, right its 4:30 AM, but we did not close the counters early, so you must be lying. I called the HK airport hotline for assistance. They tell me that the systems for HK Express' counter shut down at 3:28. SO, not sure who is lying now. It is now 7 AM in the morning, and I have still not resolved a flight that was supposed to take off at 11:45 PM the night before. There is no one willing to assist me. I have been directed to the customer service hotline very rudely by the only 2 available ground staff (which is an outsourced company, not their own). The customer service hotline does not open until 8 AM. It will be 8 hours since my original flight before there is any contact with an actual HK Express employee. Probably one of the WORST ground experiences I have ever had. read more

I have flown on HK Express a couple times between Hong Kong and Kunming and I must say it really is not enjoyable, especially after they canceled all flights to Myanmar through August 2016. Pros: - Cheap - Decent legroom - Can check-in the night before at Airport Express stations Cons: - Boarding from remote areas (bussed there), although to be fair, this affects Dragonair as well - Incredibly rude flight attendants - and I have seen my fair share of less than friendly ones on other airlines. Dragonair's super friendly and professional ones put HK Express' to shame. - No food and drinks allowed to be brought onboard: What? My friends were not even allowed to bring aboard cups of Starbucks onboard. While I know that in-flight sales help make up for low fares, this is such an asinine policy. I was going to buy their overpriced snacks but after that, no. - Two flight attendants continued to sell duty-free during heavy turbulence on a Kunming-bound flight last February. To illustrate how bad the turbulence was, the stewardess in the back actually crouched down in the aisle out of fear. It's disgusting how the two attendants in the front cared more about their commission than their safety and that of their pax. - Frequent cancellations before departure: see for yourself on their website's Important Travel Notice page Specifically on Myanmar flight cancellations - While I understand many airlines, including full service ones, sell seats before they secure regulatory approval (i.e. takeoff/landing slots), it is ridiculous that they needed to cancel all bookings from the original inaugural date of February 17, 2016 through the end of August. So many pax are now inconvenienced because of their huge gamble. [Note that some airlines wait until they get slots before they start selling seats, like American Airlines did for their new LAX-Haneda flights] - I was due to fly on their inaugural flight to Yangon on February 17th but they notified me on December 30th, just about a month and a half before departure, that it could not get the slots -- To their credit, a full refund and a 200 HKD/segment voucher were offered. ---- This is very late notice and it is impossible to find similarly priced departures to Myanmar. ---- They did NOT give a date for voucher issuance and after 2 calls to customer service I was told two different things: The first agent told me that he did not know and that I should just wait (easy enough for him to say as a non-traveling employee). The second asked me to fill out a refund request form, despite being applicable only for voluntary refunds for departure taxes. ---- An email response from their customer service department told me that they would take 4 weeks. ONE MONTH? That is a long time to wait for someone who needs to plan February travel. Too late - my business has already gone to a full service airline. My advice? If money is tight, fly on other LCCs if you can, fly out of Guangzhou or Shenzhen, or look for "fanfares" from Cathay/Dragonair. If not, fly on full service airlines instead. read more

I recently took a flight on Hong Kong Express from KMG to HKG and I found two incidents that were so incredible I have to write and let other flyers know. So be aware when you choose Hong Kong Express on your next trip. Checked baggage charge - I had to pay CNY 292.00 in cash for my 17kg checked in baggage. I found the charge was so outrageous when I paid CNY 349.00+tax for the ticket. The charge for one piece of regular checked-in baggage was as much as the ticket price - wow! You can see other reviews also complained about the excessive baggage charge. I purchased my tickets on Ctrip and it did not warn about the big charge. I later learn on HKE site about the charges. Food and Drinks - I forgot the exact words from the announcement but essentially what it said was you are NOT ALLOWED (NOT JOKING) to eat/drink your food or drinks that you have brought on the plane with you. I guess they want to sell you their food and drinks. I don't know if any other airlines do this... and I have flown on many airlines. read more

Before you book your flight with this airline, make "absolutely" sure that you never ever change anything for your flight once booked! What rip-off policies! Once you have to cancel your flight and want a refund, you will get only taxes back - in my case, about 18% of the total fare. Changing dates is not better; HK$ 500. read more