The best Low Cost Carrier flown so far and it's also my favourite LCC.i cannot emphasis enough how impressed I am with this carrier. I flew this airline 4 times and my recent experience was from Hong Kong to Osaka Kansai. The good thing about flying with this airline to Osaka is this airline has its own dedicated terminal 2 in Kansai, so that means lesser chance of long queues at the immigration counters compared to other terminals. You will be impressed with the Japanese service and do try the inflight meal, either the bento set or the beef rice, they are very good. Seat configuration is the standard 180-seater on the Airbus A320 but it's comfortable.
At that time, this airline was suffering a shortage of pilots. A good number of them were either on leave or quit the company. The airline has issued advance warnings to us about flight delays and cancellations and they have posted this almost everywhere online and emails to notify the affected passengers. So if you miss it, then it's your fault. Fortunately, this incident lasted for a short while and it was back to normal not long after. At that time, I booked 2 sectors with this airline, only my Sapporo to Osaka flight was affected but I could change it without paying a fee. Good recovery service from the airline, they notified me in advance and I appreciate that.
Because of the incident, my Hong Kong to Osaka was delayed. Apologises were made even though I wasn't too happy but it turned out to be a blessing in disguise, why? I manage to photograph the beautiful sunset view during the flight and I can't ask for more!! So sometimes there is a silver lining to a flight delay, stay calm and make use of what you have.
Overall, needless to say, fly with this airline! The best Low Cost Carrier in my book. read more