Good selection of casual attire, workout, jackets. Limited shoes, jewelry. Staff not the…read morefriendliest but I have been several times & usually find a few gems amongst the racks.

I've been to the Old Town location 2x now and most likely will not be returning anytime soon…read more Overall, it's pricey for most of the pre-owned items. You are not getting much of a bargain and may pay close to the same price brand new. This store is extremely selective accepting what you bring in. Despite bringing in clean, well-kept items (some have never been worn) very little was accepted, which made the experience feel like a waste of time. After reviewing most of their inventory on the racks, it was hard to understand why many of the items I brought in were not accepted. It may be the "manager's" bias as she inspected the items. She was polite in a very insincere way trying to explain to me what she would accept and not accept, which was all very random. Was that really her natural voice?!! Also, when I brought my items in they were pressed and neatly folded but were given back to me not folded, bundled together and wrinkled. I have a much better experience with TheRealReal.

I was on a shoe mission. There are several shoe stores. If you are visiting the outlets, you should…read moreinclude New Balance, Famous Footware, Nike & Sketchers into your visit. There are more shoe stores at this outlet mall but these have decent choices. I purchased something from Nike but New Balance made the short list. They have accessories, clothes and other items in addition to shoes.

Jessica was amazing she deserves a raise and great customer service skills. Deedee was also amazing…read moreand very helpful.

I meant to do this a few weeks ago when I visited the store. Honestly, I started not to enter the…read morestore based on the location. I entered, and I was completely overcome with pleasantries, warm welcomes, and a verbal pitch of all the sales occurring at the time. There was one guy taking a woman around (like a personal shopper)...she felt special. Another sales person was helping another customer. It was just an all around pleasant experience. I was so thrilled that I purchased something just because I was treated with such kindness. There was one drawback, and I do mean just one. When the manager came in, they began to talk about who was working next and blah blah blah. It's just a personal preference, but I ABSOLUTELY HATE those kinds of discussions in front of customers. It went on for too long and it took away from all the great things I was experiencing. Back to the good, honestly, I felt like I was in an upscale boutique. It was really a great experience.

Went into this location originally to return online items. They dont except PayPal exchanges, which…read moresucks but has nothing to do with the actual employees. They employees greeted me and were very professional. I asked a lady for assistance in picking out my birthday outfit. Her and another employee hooked me up ! Found tons of outfits for me to try on, along with how to dress it up ! They were so nice helpful. I honestly never felt for comfortable or empowered by my size in my life !!! The discounted section has a wide variety, which is always great! It's not the old left behind clothing that didn't sell, it's clothing you loved but didnt buy because of high prices. Over all I really enjoy my experience at this store and plan to come back !

A really clean & neat store! Yes there's a line sometimes there's reasons for that: 1. People have…read morebasket full of items they like to purchase (nothing is wrong with that) 2. Taking off the hangers & detagging the hardtags or alarms is a process. 3. Some customers like to sit up there and talk not worried about the line. In all patience is the key when going to a department store regardless

The fitting rooms are never open they claim there always closed which I don't understand because…read moreliterally workers just be standing there doing nothing

We walked into this Vans Outlet with the goal to find new pairs of shoes for our oldest kiddo. He…read morehas been consistently wearing the same brand for a few years and it was time to size up. Upon entering the store, we were warmly greeted by 2 store attendants. They also informed us of their current sale--buy one get one half off. One of the attendants happily pointed us to the the kids section, which also has a lot of discounted shoes. There were a good amount of shoes in various sizes but not a distinct boys & girls area. All the kids shoes seem to be consolidated and organized by general sizes. In the end, we wound up getting new pairs of shoes for our 4 kiddos because the discounted shoes on top of the store's sale was a deal we couldn't pass up. The attendants were also very sweet and offered our kids some free stickers. Our shopping experience was very pleasant and left us thinking that maybe the hubby and I should get new kicks ourselves next time.

Vans' quality is known and recognized enough. This review is…read moreabout other very positive aspects . When you go to an Outlet Mall , most of the time the prices are not different than at a regular store . Well, this store is different, the prices are incredible. The markdowns are for the entire stock , clearance included. And it's consistent . Today there was buy one pair of shoes and have 50% off the second pair . Buy one get one free in clothing . I got 4 pairs of Vans shoes for less than $ 80.00 , sometimes I pay that for just one pair. It REALLY feels the OUTLET experience. The staff is fast, friendly and they care enough to let you know about the deals you can access to get more value. This is the third time I shop at this location and every time has been a great experience.

I had a really bad experience here, i bought $200 earrings that I had bought last sunday which i…read morewore once but the end piece is very loose and it fell off my ear. Thankfully I had found the pieces that fell but I went back (with my receipt) and asked a worker If anything could be done but the worker was very rude telling me I should have noticed how I bought it, that if i didn't like their products I shouldn't buy from them because everything is delicate and expensive, also he said I had " broken" the product myself and that there are other stores that i could have purchased from. I just wanted to know if there was any way I could have fixed the earring and paid for it to be fixed or switch it out. My product concern should not have been responded to in that form and I was really unsatisfied with this rude service .

Great shop. Friendly workers. Everything you need at a great price. I usually get my luggage,…read morewatches, tank tops, socks, cologne, perfume, toys, and small gifts. Everything is great quality! They been in business since 1990 and know how to treat a customer. Christmas is coming up so I'm gonna pick up some gifts for my family. Would definitely recommend this shop. Oh yea they do watch repairs and battery changes for a great price. 7 bucks per watch battery is what I paid. All the local malls usually charge me $20+! Not a bad thing to support small business!

I have a few baby showers to attend. There are adorable items at this location. The little onesies,…read morethe tiny bibs, the toddler items are so cute. This store is worth visiting if you have a little one that needs something.

Things seemed well organized in the store and employees were helpfulread more

So, I've actually had some really cool stuff made from them in the past. They unfortunately lost my…read morebusiness after I went to them with some designs and a green hoodie I bought since they don't carry that color. I gave them a couple of .Png files and the hoodie, and told the guy exactly what I wanted and where. He said he could do it. When he printed out the images, I could see that the colors would clash, and that I only wanted him to use the images, NOT the background. He reassured me, they wouldn't clash, but, of course, they definitely did. I paid for it because I thought I could salvage it, but when I got home, I saw that some of the designs were put on crooked, and placed in the wrong place. There was nothing i could do to fix it. I went back the next day, got the same guy, and tried to explain why I wasn't happy with it. Dude was totally dismissive, wouldn't even consider the possibility that he messed up, and wouldn't consider doing anything to help fix it or the situation. I'm stuck with a hoodie I can't wear and can't fix on my own. TLDR:I was super satified with their work for a lot of different stuff, but they definitely burned me as a customer when I was more than happy to keep using them. If you use them, don't bring in your own stuff, and don't expect good customer service when they mess up the design.