I very rarely leave reviews for anything online, but use them almost everyday, is that bad? Lol…read more
Anyway, I had to leave a review for quite possibly the best customer service experience I've ever had. Backstory: I proposed to my then-fiance, now-wife back in April of 2013 and through the course of wedding preparations, decided that I wanted to have a tuxedo made fully bespoke. (I also needed to purchase a few business suits) Years of football and weightlifting had left me with a body that is incompatible with 95% of off-the-rack business and formal clothing.
So, I began sampling custom clothiers all around the DC area, and my findings generally lacked the 'Experience' I was looking for. Most tailor shops were impersonal, unreasonably priced, or both. Enter Bryn: He's extremely personable, knowledgeable, accommodating, and took his time to get to know me. The best way to sum it up is that I felt like I was talking to a friend who was doing me a favor as opposed to a business owner selling me a product.
During my first appointment in November 2013 at his shop, we discussed his offerings (virtually limitless), my personal style, and then all the necessary measurements were taken.
Then I threw him a curveball: I was in the process of cutting bodyfat and informed him that I'd be significantly smaller by the wedding date (March 8, 2014). No sweat, he proposed several fittings over the course of the next few months and would tailor the suit to match the body composition changes.
Over the course of those months I had an initial fitting, as well as two subsequent fittings, over which time I lost size in the waist/legs and gained in the back/arms. The tux and suits fit perfectly in each stage, which I thought was amazing.
Fast forward to 3 weeks before my wedding, I realized I needed a new tuxedo shirt. I called Bryn, reluctantly because it was so last minute, and asked if he could possibly get one made for me in such a short time frame. Again, no problem, I received the shirt one week before my wedding, and of course it fit perfectly.
This consistent level of service and quality of clothing is why I'll be calling on Bryn to provide all of my future custom clothing needs. He's top notch.