I've always had good experience at this location. I go there quite often and Ivis is always a great…read morehelp and already knows my kids sizes and is quick to help me look for things and come up with outfits. 5 stars!!

Customer service needs a lot of work. No greeting at all or checking on us as we shopped. The store…read morein general is very cluttered and tight. The checkout line got extremely long at one point and there was only one person on the register. Another employee stood at the other register and began to fold clothes while she stared at the line getting longer. Do you think she put the clothes down to help? You guessed it ... nope.

Awful experience both times I was here because the manager Sebastian wanted to be difficult instead…read moreof helping and making an exception. I bought toddler clothes that smelled like strong chemicals so I washed them but the smell didn't come out. I brought them back a week later with tags and the receipt never worn and Sebastian would not make an exception to allow us to return the clothes. He is desensitized to the chemical smells because he works at the store. However I researched he'd what the smell is and it's formaldehyde. He could have so easily helped us and chose not too. Awful customer service Sebastian. Do the right thing next time.

Management at this location was very unhelpful. Directing us to call Customer Support from the…read morestore for them to get approval to make a return.

Poor customer service and oh manager didn't bother to come speak with me. I am a member and I spend…read morelots of money here but no longer would. I have purchased a final sale item and it would not fit one I got home. I have attempted to take it back to the store and they would not even at least exchanged the item. I called the customer service and also would not escalate the problem. Now I have an item that I won't use at home. This is unfortunate how even a member can poorly be treated. I will no longer shop with them. It's clearly all about money! I spend over 500 just this month I have the receipts and tags on all the items I am packing everything back to the store.

Very unprofessional management team. Especially Ashley. I asked for an item to be removed from a…read moremannequin that was not in the window but advertised in store. She not only refused to sell the item, intentionally kept me waiting for over 30 minutes just for the customer service number but also for her district manager email "which intentionally made me wait another 20 minutes to provide". She admitted it was at the stores discretion to sale but that her Store Manager refused despite customer service representative communication. If an item is unavailable for purchase why is it at the front of the store advertised to entice and falsely lead customers inside? Will not be returning to this store in the future.

Came to see stuff. Store wasn't open and waited for 2 hrs still no one came. Go else somewhere else…read moreto purchase items.

Assumptions were made about whether I could afford his clothes. He informed me of how expensive a…read moredress was and steered me towards dresses I was not interested in. He would not allow try-ons. He told me he didn't want the shirt to get damaged. I walked in with the intent on purchasing something because my event was in a week. First and last time walking into that establishment. Poor business practice with a classist and snobbish mindset. Luckily there are options!

I love the convenience of this store! I typically shop online, but it's nice to be able to quickly…read morepop in for last minute clothing needs for my bby. They always have cute basics & seasonal clothes/styles and great deals, (I personally don't see the need in buying expensive infant clothing since they grow so quickly) as well as a vast clearance section, but can be picked off fairly quickly possibly due to location. The employees here are helpful & friendly. My only issue, which is *not the fault of the employees/store* is that they do not give store credit for gift returns without receipt. You can wait to exchange the items when you need new things, but bc babies grow at different rates, likely the value of the item will go down significantly given how often sales happen and that most items are seasonal. Again this is a company policy complaint, not this specific store itself. My solution: Exchange for items way older: 2 yrs+, bc at that age they'll likely fit into clothes longer. Or if you ask for clothes in your registry always ensure they include a receipt. Or can always re-gift or donate to mamas in need/mamas to be! This store is always clean, neat, & easy to navigate. There's never too much foot traffic when I go and there's a convenient parking lot, which is nice for expectant mothers & moms on the run.

We wanted to get these pants, and they only came in one color. We were told we could order them…read moreonline using a store account or something and they'd get shipped to our place. They never came. I checked with Carter's Customer Service and they said they have no record of the purchase. Well, my bank has a record of the purchase, so Carter's quite literally took our money and forgot about us. Thanks, Carter's. If you still decide to shop here, whatever you do, don't do the online purchase option they try to sell you on; you won't get what you pay for and you won't get a refund.

it's 6:23 pm and the store is closed. the two people that were in there stated the store was closed…read moredue to not having any staff.HOW? people are walking pulling on the door just for it not to open because they locked it. whomever is on duty today May 7th 2026 at 6:23pm needs to be fired. it's bad for business to close at a busy time of the day and the excuse of not having any staff is insane. we just need one pair of shoes we ordered. Whew the reviews have to be true about the service being bad. They don't even care it's a busy time of the day.

I hit on Jordan 4 Black Cat! Staff was professional and the manager was knowledgeable and friendlyread more