I've been shopping at Paul's Beauty Warehouse for over 10 years and have always had positive…read moreexperiences. This was my first issue. On December 12, 2025, I purchased a 3/10" flat iron. After using it once, I realized it wasn't a good fit for me or my clients due to the grip and performance. When I returned to the store a few days later hoping to exchange it, I was initially told that an exchange wasn't possible since it had been used. I later spoke with Julie G., the general manager, and she was very helpful. She allowed me to return on December 31, 2025, and exchange the flat iron for one that better suits my needs. I truly appreciate her assistance and professionalism. Overall, this was my first concern in many years, and I'm glad the situation was resolved.

I have been a long-time customer of PBW, which makes this experience disappointing. I recently…read morepurchased trimmers that did not cut well and were used only once, within less than 30 days of purchase. When spoke with store, the manager told me to reach out to the manufacturer instead of offering store credit or a reasonable resolution. As a customer, I expected the store to stand behind the products they sell -- especially for items that were clearly defective and barely used. I would not recommend making large purchases at PBW, as you may be stuck with a defective product and no support. You are better off purchasing online from retailers that offer a clear return policy and money-back guarantee. Very disappointing experience from a business I've supported for years.

We were in National Harbor and almost didn't stop in because it looked like a tween store. But we…read moredid and it was so inviting, smelled good, and had nice displays. There's a Alexandria brand sugar scrub that I always pickup when I'm in DC but I decided to give this brand a try. The scents smelled pretty good -- not like candy, but distinctive and interesting. I also bought some soaps that looked like bite-sized bon-bons. The woman in the store was nice and very helpful. After reading that BrookieGirl is Black-owned, female-owned and started by a mother for her daughter, I want to support it even more. Stop in this sweet and enticing spot to smell good!

I spotted this place while picking up a last minute gift at Montgomery mall. The scent was lovely…read morefor the age group I was shopping for. We picked up a shower gel and a body spray. Great prices and a lot less than what I would have spent at a nearby retailer selling like products. The salesperson, Shantel was helpful and pleasant. She gave us background on the company and the products. We got a 15% coupon for our next purchase. Thanks!

Very knowledgeable staff. They have a variety of products and at very reasonable prices.read more

Stopped in to find Doux products and some manicure/pedicure items. While not heavily stocked on…read moreeach item- they had each and every thing I needed. Got trimmers- had a few to select from but I picked up Red brand for a good price. Found Glow Up turmeric/kojic acid soap. Helpful employees and nice vibe. Mad I didn't get that small fan for my desk.

Stopped by after finding out this place is a BOB. The store didn't offer much, as it's small, and…read morethe shelves were bare. I did manage to find a couple things I could use. The FreeTress hair is grossly overpriced. I wouldn't return or recommend.

Outstanding Experience, Immaculate location, Excellent customer service, and very informative. I'm…read moreeager to return. I see results instantly.

This establishment is amazing. I always love the way my hair looks. I have also referred others and…read morethey love their styles too. I will return to get my hair done.

Amazing work and Service!! My only go to place for any style…read moreof braids!! Amazing vibe, Just amazing!!! Run don't walk to Lola and Laurette's

I make the drive from Alexandria to them because they have the best deals on really good quality…read morehair!

Great customer service, affordable prices, and very clean place…read more Also offer hair salon service. I will return again to shop.

Absolutely amazing experience! I was greeted the moment I walked in and received friendly,…read moreattentive service the entire time. The staff helped me find exactly what I needed quickly and made the whole shopping experience so smooth. Thank you for creating such a welcoming and supportive space--I'll definitely be back!