I recently visited two Encore Shoe Store locations--Springfield Mall and Potomac Mills--while…read moresearching for two specific Sketcher models I had found online. Sketcher makes durable, comfortable sport and casual shoes with wide fit, and I wanted to try on two styles in different sizes. Online sources indicated that the largest Sketcher selections in Northern Virginia were at Potomac Mills and Springfield Mall, but none mentioned that both stores were operated by Encore, which I discovered only after walking the malls. **Springfield Mall - Positive Experience** The Encore store at Springfield Mall was well managed and provided excellent customer service. A young salesman approached me promptly when I needed assistance. He was knowledgeable about sizing, accurate in measuring my foot, and helpful in evaluating the fit of different widths. He offered guidance without any sales pressure. Although the specific style I wanted was not in stock, the professionalism and competence of the staff made the visit worthwhile. **Potomac Mills - Disappointing Experience** My experience at the Encore store in Potomac Mills was very different. Three employees were on the sales floor, but none acknowledged me or offered assistance. They appeared to be engaged in personal conversation, though I cannot say for certain. When I approached them and asked for help, I was directed to a new employee who openly stated she did not know how to measure feet or advise on fit. I then asked the two employees at the register--there were no other customers in the store at the time--for assistance. One handed me a measuring device as if I should measure my own foot. When I explained that I needed a salesperson to help, she accompanied me but stated she was not good at measuring or fitting shoes. I asked if someone with more experience could assist, and we eventually worked through the process, but it was clear that the staff's primary skills were limited to taking money and operating the register. I also shared that I was accustomed to shoe stores where employees are trained to help customers determine proper fit. I did not sense much interest from the staff in learning or improving in this area. **Conclusion** Based on my experience, I would recommend the Encore store at Springfield Mall for anyone looking for Sketchers or other shoes, due to the knowledgeable and attentive service. I would not return to the Encore location at Potomac Mills, as the staff there did not demonstrate the training or customer‑service skills needed to assist with proper shoe fitting.

The store is clean and tidy. I wanted to find a pair of shoes that were comfy. I wasn't impressed…read moreby the selections. Bonus points for having those "try on" hosery socks.

Clarks offer one of the most comfortable shoes for me. I must own at least five pairs I bought…read moreover the years. Now as long as I can find some pair(s) which are in the style I like, I'm in business for a super deal. Outlet stores often offer buy one pair and get 1/2 off on the second pair (of equal or lesser value) deal. If you can find two pairs you really like, it might make it worthwhile to purchase your shoes here. My wife and I sometimes have good luck finding one pair each (of similar value) to take a full advantage of their offer. Even then, it translates into about 25% off per pair of already reduced outlet prices. If the second pair is a lot less than the first, you obviously don't receive a good deal. I have seen some offers like BO and get the second pair for $20, or some other variations of offers. Additional 10% military discount is a plus any day. Happy hunting.

I always give a Puma store a visit when I see one. They have become my shoe of choice. However,…read moreeven with that, I still look for shoes that seem to have been discontinued. Each store, no matter which outlet they are located in, all look the same. This one is no different. Same dark walled, well lit box of a space. I went directly to the men's section to check out what they had available. I went up and down the aisle a few times, saw a few options, but weren't exactly what I was looking for. Throughout the search of the aisle, I was approached several times to see if I needed any assistance. The first time, I didn't notice because I had my music going. The next time, I made eye contact with the guy and told him I was good. I also made a once over of the clearance section. Not much there. I am going to have to check out other locations when I stumble upon them. Not a bad location, but you kind of have to keep coming back as the stock rotates.

Great store and merchandise. Apparently the rude staff is part of the equation. If you want snark,…read morethis is your place. Too bad.

Got a cute necklace and purse here. Great selection of preppy dresses and clothes and great pricesread more

Tay, I appreciate you for stepping in and handling your business! You were gentle, receptive and…read moreunderstanding. Above all, you were/are solution based and I personally identify with that type of lifestyle. This location will remain my favorite regarding running footwear, apparel and most importantly, CUSTOMER SERVICE. I intend to continue to send my loved ones to this location because of you... Dear Customer Service Providers (in ALL capacities), Please understand that consumers are those of us that expect to be treated with respect and class. It's never in your job description to disregard that or turn away from the task. Not only does it show that you care and are on top of your 'game' but, it makes you a much better person and we need better people in our world. Conduct yourselves as if every customer is important and do your part to increase the value of not just the transaction but, the relationship. Here's some 'game' for you; if you leave it better than when you 'found' it, the karma will most certainly find you when you least expect it...at the most appropriate time. If you leave it worse than when you 'found' it, that karma comes back too...all the time!

The gentlemen that assisted us where very helpful on our visit. In need of volleyball shoes, it…read morewas recommended that we check out ASICS to find a pair. The gentlemen immediately greeted us as we walked in the door and asked if they could assist us. We advised that we were looking for volleyball shoes and we were walked directly back to where they were. The options were explained and the current sale ( buy one get one 80% off) was mentioned in case we wanted more than one pair or wanted to mix and match with another shoe. The size we needed was not on the shelf. However, once we asked if they could potential find it at another store, he offered to check the back and sure enough they had the size she needed. My daughter grabbed another pair of shoes and we made our way to the register. The gentlemen at the register checked the boxes to make sure the shows were the same size and come to find out the second pair of shoes she grabbed were not the ones she wanted. Sooooo glad he opened the boxes to check or we would have got a pair of shoes that nobody wanted lol. Needless to say we were able to find what we were looking for. The associates were helpful and friendly. They provided a good customer service experience and the store was well maintained.

This is a great place to get high quality, gently used kids' clothing!…read more This place has been around a long time, although they did move from one unit in the shopping center to a new one in the past fife years or so. They do a great job of being selective about what they carry and pricing it appropriately. They have tons of my favorites including Hanna Anderson, Gap, Crew Cuts, Patagonia, and more. They have lots of great kids shoes as well--things that would normally be pricier, like Keen, Sperry, etc. I have not consigned with them although I probably should. One thing I really love is that they promote their items on Instagram (handle 529hollinhall) and you can even reserve and pay for items there. They are very active on there AP you can find what you want without having to do much browsing.

I had a really bad experience here, i bought $200 earrings that I had bought last sunday which i…read morewore once but the end piece is very loose and it fell off my ear. Thankfully I had found the pieces that fell but I went back (with my receipt) and asked a worker If anything could be done but the worker was very rude telling me I should have noticed how I bought it, that if i didn't like their products I shouldn't buy from them because everything is delicate and expensive, also he said I had " broken" the product myself and that there are other stores that i could have purchased from. I just wanted to know if there was any way I could have fixed the earring and paid for it to be fixed or switch it out. My product concern should not have been responded to in that form and I was really unsatisfied with this rude service .

Great shop. Friendly workers. Everything you need at a great price. I usually get my luggage,…read morewatches, tank tops, socks, cologne, perfume, toys, and small gifts. Everything is great quality! They been in business since 1990 and know how to treat a customer. Christmas is coming up so I'm gonna pick up some gifts for my family. Would definitely recommend this shop. Oh yea they do watch repairs and battery changes for a great price. 7 bucks per watch battery is what I paid. All the local malls usually charge me $20+! Not a bad thing to support small business!

I wasn't around in the early 1900s but I have read enough history, watched documentaries and…read morelistened intensely to oral history from "my elders". I am noting if not a sucker for a good true story. Red Wing has been around for over 100 years because they sell a product that last. Once a Red Winger, forever a Red Winger. My clan - we appreciate the craftsman ship. Few things give me more pleasure than putting on my steel toes and going. I have been to several locations in the DC area and they have all left me with a great impression. Each one is unique to the town they are in. And they evolve with the town/city. I am glad I went to the Waldorf location with my nephew. We were helped by Hunter and he was incredibly helpful. He knew how to size us and answered our questions. He didn't try to sell us more than we needed and that is something rare in retail. Yes Red Wing wants your business, but they aren't desperate. That's beautiful to me. If you're in the market for long lasting American made footwear I would look no further.

The Guy started a new job where he needed some heavy duty work boots! We go on in and take a look!…read more First off, it is kind of tucked away on Route 301, but the proper signage led the way. The store is very clean and very nice! It was virtually empty! However, there was a wide selection of work steel toe work boots! They can get pretty pricey, but safety is the most important thing! You get what you pay for! Overall, this is a very clean store and the sales man was extremely friendly and knowledgeable about their inventory!