My daughter wanted a skateboard for her birthday so I decided to take her to legends in uptown Whittier. She wanted to build her own.... Worst mistake ever! The people there are rude, they don't even acknowledge that you're there. My 9 years old daughter just picked a board off the wall cause she didn't feel comfortable. We should of just walked out. So today we walked into Zumiez. Its just amazing in the difference Of customer service. The minute we walked in we were greeted with a smile and a welcome! My son decided to build his own board. Bryce was very knowledgeable about all his products. While he was putting the skateboard together he was answering all my questions without making me feel stupid about knowing nothing about them. Over all I am very happy with the customer service and my sons new board. I will be going back if my daughter decides to build her own board. Thank you very much Bryce for all your help today. read more

Chris with a K was one of the most well mannered and friendliest workers I have ever had the pleasure of encountering. His warmth and hospitality made me feel more comfortable than any moment I can recall. So much so I needed to purchase several items in which he was helpful during the process as well. Many thanks - humble customer read more

I just had one of the best retail experiences ever thanks to Kris (with a K!) at Zumiez. From the moment I walked in, he made me feel genuinely welcomed--like I was more than just a customer. Kris had this way of listening that felt real, offering helpful suggestions without ever being pushy, and he clearly cared about making sure I left with something I actually liked. You could tell he loves what he does, and that energy is contagious. It's rare to come across someone so down-to-earth, kind, and passionate all at once. I walked out not only with great gear, but also feeling a little more uplifted than when I came in. Huge thanks to Kris for turning a simple visit into something memorable. read more

Brian helped us select our clothes and also helped us with shipping items to our house. He was very nice and professional.

My son loves this store. They have all the Diamond gear you could want. We came in today to exchange some items I had purchased online. (That's right you can exchange and return in store!) Sergio was working the register and helped us out. He was awesome, he looked up some stuff for my son online because they didn't have it in his size in the store as well as exchange an item in the store! Sergio joked around with my son and made sure I was a satisfied customer. My son was a happy camper after that! I will definitely be coming back and have Sergio help us out! This store has exceptional customer service! read more

Zumiez - Men's Clothing Near Me - Downey, California

I work at the MAC here & every time I go in to shop I always see Cole, he's so cute & very nice :')

There was a line of 20 plus at Zumies, it took them over 25 minutes to open another register. The cashier never once acknowledge any customer as they waited patiently. He needs to be trained in customer service! The young lady who came in to help checked out 2 customers while he checked out one. He was extremely slow, had no conversation and was yawning the whole time. I understand retail is tough but acknowledge the customer, thank them for waiting, after all they are purchasing items to pay your salary. Horrible service!! read more

Zumiez - Men's Clothing Near Me - Downey, California

My 12 year old loves this store and the last couple times we been there we been helped by a guy name Danny..hE is super nice and very patient with my son since he is just learning about skateboards ..Danny was very helpful and always gives my son great advice on what to buy next for his skateboard...we are going back so he can build his own skateboard and teach him how to put the grip paper...I hope the manger does see this so he can know what a great employee he has read more

Staff helped me out with an electric longboard bearing swap even though it was there 1st. Thanks. read more

Zumiez - Men's Clothing Near Me - Downey, California

Shout out to the homie Bryce , always helping me select good decks , also checks to see if what I want is in stock.

Celia has the the Best and Friendliest customer service ever she made me feel super welcome she was very helpful she has amazing vibes !

I am mortified at how rude Jen is. She is the stores manager and while shopping there I was treated horribly. They made fun of my voice calling me a man which is really offensive because I just transitioned. I am so hurt and sad that there service can be so derogatory read more

Amber Slaughter had just great customer service today with us.

I have always wondered why people talk so negatively about Zumiez, but undeterred by other peoples opinions, I decided to go into this location when I was recently shopping for a new skateboard setup. I came across a Superior skateboard with two lovely young ladies playing scrabble as the graphic, and even better, for the steal of a deal at $29.99. I wish I had listened to other peoples opinions. I purchased the Superior deck, and seeing how I don't usually burn through my skateboards very fast, I had this deck setup and on standby for a good 32 days before I got around to first using it. And when I finally did, after three hours of use, the tail had started splitting in between the layers, which honestly, in my 16 years of skating, I had never seen before. I figured this had to be a quality defect, and knowing that it was past the thirty days allowed for returns at Zumiez, I reluctantly made it back to this location to see if they might be able to help me quicken the warranty process. At the back of the store where the skateboards are displayed, there was a employee with a backwards hat and long beard assembling a customers board. After seeing me browse around a minute, he asked if I needed any help. I went on to explain to him how I believed the deck I had purchased was defective, and wanted to see if they could help me out. He told me to hang on a minute while he continued to assemble the other customers skateboard, absolutely fine, customer service and what not. In between chatting with that customer, he began to ask how it had happened and when I had bought it. I explained that I had been at a skate park riding a bowl when the tail became flexible, that it appeared to be a manufacturer defect, and that I knew it was past the thirty days allowed for returns. This is where it began. The employee began to seem agitated that I had returned with this deck, and with a sarcastic undertone stated that even if I had returned the deck before the thirty days allowed, that they wouldn't be able to do anything for me. I ignored the undertone and began browsing for another deck, finding an identical graphic to the one I had purchased. I figured cool, maybe they would just be able to switch it out for me. Yeah right. I began talking to the employee again and explained that in my sixteen years of skateboarding, I had never seen a deck split in this manner. The employee then asked to inspect the deck, and his conclusion was that it was a downward split, and that it looked like I had tried to jump some stairs, and went on to say that he had seen A COUPLE decks split like this over the years. I figured probably bought from this "skate shop" as well. The last straw was when this employee stated "It's a $30 deck. What do you expect?" What?! So is this to say you guys knowingly sell defective products at a sale price?! A polite argument then ensued. I stated to the employee that if this was the case, maybe Zumiez should display a sign stating that if you purchase a $30 skateboard deck from this store, that this is the kind of quality you can expect from their products. The employee went on to verify that they would not be able to do anything for me, but offered to discount $10 off of any other deck I would like to purchase. And what? Waste more money at this store on another defective board?! No thank you. At this point, I admit, I was irate with the level of "service" found at this store, and proceeded to exit while in a raised voice began stating "Do not buy a skateboard here! They will sell you defective products and not care! And then won't do anything for you!". I then made my way to a REAL skate shop and purchased one of their shop decks which has lasted me about three weeks now, taken a good beating, and still has no pressure cracks. The old adage "you get what you pay for" is usually correct, but before I had finally started riding the defective Zumiez deck, I was riding around on a Turbo blank deck, which is pretty much a generic brand that I paid $22 for, but had lasted me a good two and a half months including the 32 days I had this Superior skateboard on standby. So not in this case. In the end, I see my purchase at Zumiez as more of a wall decoration than skateboard investment. If you want a bad buying experience, then by all means, go here. But if you REALLY skateboard and want quality products, stay out of Zumiez and the mall for that matter. Find an ORIGINAL skate shop as I have and after this always will. I now join the majority and have only negative things to say about Zumiez "skate shop". read more